Fudge is always great. Due to extremely hot weather in Ontario product had melted somewhat and only 1 salted Carmel was affected in taste, melted chocolate in luster. Reply was speedy and credit app... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
If you are fudge lover, this place will blow your mind! The flavors are rich, creamy, and absolutely indulgent. The Chocolate Coconut Sandwich is hands down my favorite - the perfect balance of smoot... Leggi di più
Order confirmation was Dec. 2. Hadn't received order by the the end of December, so I emailed company. On January 2, I received an email stating that my order would be shipped not later than January... Leggi di più
I love your fudge and every year I make fudge for Christmas gifts but this year, after a severe surgery, and a stroke the next day, I was unable to complete my gifts. I have enjoyed your fudge over th... Leggi di più
Dettagli dell'azienda
- Cioccolateria artigianale
- Negozio di dolciumi e caramelle
- Fabbrica di cioccolato
- Cioccolateria
- Dolciumi
- Buffet di dolci e dessert
Scritti dall'azienda
At Phil’s Fudge Factory our singular passion is to make fudge without compromise; to dedicate ourselves to the art and craft of making fudge. Today, a small team of people continue the tradition of hand-making fudge in small batches using the best techniques and the finest ingredients with a single minded dedication to quality. This is our core value. We are committed to creating the finest fudge anywhere! We are proud to say that because of this commitment and the resulting superb taste, texture, and quality of our fudge we are the winner of 13 culinary awards and have become the #1 fudge company in Canada!
Informazioni di contatto
Unit 9, 11830 152 Street NW, T5V 1E3, Edmonton, Canada
- OnlineSales@PhilsFudge.com
- philsfudge.com
4,5
Eccellente
994 recensioni
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Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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2 full weeks before order was filled
2 full weeks before order was filled. Not able to reach by phone!
11 agosto 2025
Risposta di Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
Still waiting after about three weeks…
Still waiting after about three weeks from order. No contact.
1 agosto 2025
Risposta di Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
Risposta di Phil's Fudge Factory
Thank you so much for the kind words and the 5-star review Barbara!
tasty, creamy and colorful.
your company makes very high quality fudge. the creaminess, the colors and best of all the taste. so far we have enjoyed most of the chocolate mint.
26 luglio 2025
Risposta di Phil's Fudge Factory
Thank you so much for the 5-star review Larry! Glad you like the Chocolate Mint fudge!
The fudge is the best !
The fudge is the best !! The cappuccino flavour is my favourite !!!
18 luglio 2025
Risposta di Phil's Fudge Factory
Thank you so much for the 5-star review Gerald! Glad you like the Cappuccino fudge!
No delivery after 2 weeks
It's been over 2 weeks and I still havent received my order not only that, but when I use the tracking link they sent in an email 13 days ago, it says no info available. Am trying to contact thr company to see what's going on.
20 luglio 2025
Risposta di Phil's Fudge Factory
We are sorry for the delay. We, ourselves, are experiencing delays in supply deliveries, most likely as a result of the US tariff issues.
The fudge is delicious well worth it…
The fudge is delicious well worth the wait will definitely be ordering more. Chocolate is excellent , maple pecan was my favorite. I am extremely happy with my purchase. Will definitely be recommending your company to my friends and family.
17 luglio 2025
Risposta di Phil's Fudge Factory
Thank you so much for the kind words and the 5-star review Henry!
Fudge is always great
Fudge is always great. Due to extremely hot weather in Ontario product had melted somewhat and only 1 salted Carmel was affected in taste, melted chocolate in luster. Reply was speedy and credit applied immediately without inquiry. Future credit also available to be used. Very good PR. Thankyou
20 luglio 2025
Risposta di Phil's Fudge Factory
We try our best to keep our customers happy in these challenging times, Jeanna.
Excellent!!
20 luglio 2025
Risposta di Phil's Fudge Factory
Thank you so much for the 5-star review Wendy!
Customer Service Win
My order was delayed for almost a month, but when I reached out to customer service, they were so sweet and so helpful and within a few days, I got the notification that the order was on its way. I had a handwritten note for the explanation. I have bought from Phil's Fudge Factory multiple times over the years and their products are always top quality and some of the best in Canada by far.
23 giugno 2025
Risposta di Phil's Fudge Factory
We're glad it all worked out in the end! Sorry for the inconvenience. - Phil
Tasted good was delivered in good shape.
27 maggio 2025
Risposta di Phil's Fudge Factory
Thanks so much for taking the time to give us a review. We work hard to earn your 5-star rating! - Phil
Je n’ai pas reçu ma commande de 80,00…
Je n’ai pas reçu ma commande de 80,00 CAD. J’ai écris pour leur faire part du problème et je n’ai eu aucune réponse.
24 maggio 2025
Risposta di Phil's Fudge Factory
Hi Joane. Your order was placed on May 30th and delivered June 16th. Unfortunately, with the Canada Post labour disruptions, other couriers are overwhelmed resulting in delays. We apologize for their delays.
Bad shipping but great follow up!
The shipping was a big mess and the product was sent back to the sender. But I'm really impressed with the extra effort and generous extras that were added to the order to compensate for the courier mess up. It was more than I expected and the second shipping went off with out a hitch. Thank you guys! You went above and beyond! I'm a repeat customer and happy to be one.
3 giugno 2025
Fudge is delicious
Fudge is delicious! Soft and flavourful. Thank you for the extras. Very sweet added touch. I love the personalized notes as well. Thank you!
11 maggio 2025
You won't be disappointed with a Phil's Fudge Factory order
I decided to place a large order with Phil's Fudge Factory and take advantage of their 20% off offer. I gave my family and friends some samples, but kept the rest for myself! It's delicious and well made. This is not my first time ordering from Phil's Fudge Factory. Their fudge is exemplary! I like the idea of supporting a Canadian company, too. I will be ordering again in the future. My family feels the same. So pleased with my purchases!
9 maggio 2025
Licorice Fudge
Was so happy Licorice was available again! My families favorite. Service great as always. Very happy!
1 maggio 2025
Risposta di Phil's Fudge Factory
We rotate Licorice in and out of production, along with many flavours, several times a year. We're glad your family enjoys it! - Phil
Your fudge reminds me of my Mom's.
Your fudge reminds me of my Mom's.. it's so creamy and smooth. You've mastered all the flavors
Thank You so much
2 maggio 2025
Risposta di Phil's Fudge Factory
It's puts a smile on my face that our fudge reminds you of your Mom's! You're very welcome Patricia. - Phil
Great Taste.
Ordering was easy. Customer service attentive. Fudge has been great so far. Everything came neatly packaged. Very happy.
16 aprile 2025
Risposta di Phil's Fudge Factory
I'm glad EVERYTHING met your expectations ,WildDaisy, we try hard! - Phil
Risposta di Phil's Fudge Factory
Thanks Patricia. Maybe next time add some of our dark chocolate chocolates to your order. I'm sure you'll find them excellent too! - Phil
Easter Bunny Treats
The Quality of Phil's Fudge is second to none. For this 5 STAR product, the Pricing is very reasonable, and I ordered sufficiently to achieve FREE Shipping and a Discount as well, BUT...
These were Easter Gifts to my Fortunate Friends, however, the Fudge did not arrive until PM Easter Monday...tough to explain at Easter Sunday Dinner.
12 aprile 2025
Risposta di Phil's Fudge Factory
Hi Danny. I'm glad you enjoy our fudge and our service. I apologize that the shipping company did not deliver your order until after Easter. - Phil
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