Phillips & Cohen Associates (UK) Ltd. Recensioni 739

Extremely helpful in dealing with a complex situation

I contacted Phillips & Cohen as executor of my late mother's estate. Despite explicitly correcting them twice in writing, they continued to refer to my late mother — a woman — as "Mr" rather than "Ms" in their correspondence, including in their final reply.

For a firm that specialises in bereavement accounts and promotes bereavement support in every email, this is a surprisingly basic and repeated failure. I would expect better attention to detail when dealing with a deceased person's estate.

Donna was very kind and compassionate towards the whole situation. Explained everything very clearly and was very patient.

A very pleasant, polite and understanding call handler. He was well versed in what was required of the situation and came across in a very professional manner. An all round excellent experience

The agent was very helpful. He spoke in a gentle manner which was very helpful under the circumstances. He found the accounts quickly and dealt with everything efficiently.

Donna was very empathetic with the situation and so helpful

I had to contact Phillips&cohen about my late husbands estate they were very helpful and respectful which I’m very grateful for thank you

No long wait for my call to be answered.
Security checks done & passed to the correct dept. A very knowledgeable representative of the company dealt with my query . Excellent service.

Great agent. Very respectful and thoughtful and was sincere regards my bereavement. Talked me through best options and agree where we go from here. Easy to do business with. Thank you.

I recently had to contact the team regarding my late mum Janet’s Argos card account, and I cannot thank them enough for the kindness and professionalism they showed throughout the process.

Lilly, the customer service representative I spoke with, was incredibly supportive, patient, and understanding from the very beginning. She offered her sincere condolences and handled everything with genuine compassion, which made a very difficult situation much easier to deal with emotionally.

Lilly explained everything clearly, helped us resolve the account efficiently, and ensured we were able to bring the matter to a respectful closure. It’s rare to experience such empathy and care in customer service, and I’m truly grateful for the support we received during such a sensitive time.

Thank you again, Lilly, for your kindness and professionalism, it meant a great deal to our family.

The agent was very helpful and understanding.

They are helpful whilst remaining sensitive discussing the details about my mum who recently passed away suddenly.

Quick answer and very informative and helpful

The agent was respectful of the situation. She was clear about all of the options for managing the account for my mother's estate. At the end I felt comfortable knowing that it one thing I didn't have to worry about.

Everyone I have spoken too, which has been a few for reasons I will mention, have all been extremely compassionate and helpful and explained everything in detail. However the reference number given wouldn’t be accepted by the automated service and so I had to call back again. Also when I received a letter from you I tried to make the payment online but it wouldn’t accept the details I entered despite all of them being correct. Also on my first attempt to use the automated payment service when I was first put through despite me waiting a few seconds I was cut off and had to start the whole process again with someone else. I have spoken to four people now who have all been lovely but your systems clearly do not work correctly

The lady i spoke to was most helpful, kind and thoughtful as we are going through a difficult time at the moment.

Lovely thoughtful woman who made the experience kind

I was put through to a lovely gentleman, Joseph. He was very calm, courteous and compassionate during our conversation and I felt at ease during this upsetting time. I was rest assured throughout.

Easy to understand and everything was explained to me thank you

The agent was very polite and professional, helpful with the information required and very thoughtful concerning my situation,
They didn't rush the call and listen to my questions and answered them in a manner that I could understand