This is the second time I have had dealings with them. They are so kind, considerate and very professional. I was really worried on both occasions, they put my mind at rest and sorted everything out s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
When i phoned i was very worried and upset about a letter i received. The lady I spoke to put me at ease and helped me with my concerns. Iam very grateful for her patience and understanding towards m... Leggi di più
I have recently lost my husband and it has been overwhelming closing accounts with various different companies. This lady phoned me and took care of it very quickly and professionally for me. I have... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informazioni di contatto
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Regno Unito
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Eccellente
739 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful and knowledgeable
Very helpful and knowledgeable. Explained everything very well.
17 aprile 2026
Non scritta su invito
Abbie was really helpful
Abbie was really helpful and assisted me instead of passing me onto someone else. I was handled with care.
16 aprile 2026
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No comments
16 aprile 2026
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Sensitive service
Nadia was polite and very caring at this difficult time. She made it all very straightforward to close my late husband's account.
15 aprile 2026
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Bereavement
Very informative and understanding.
Explained everything clearly.
15 aprile 2026
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The representative was kind and helpful…
The representative was kind and helpful and we agreed a way forward suitable to us both.
14 aprile 2026
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Matthew was kind
Matthew was kind, honest and sincere in his heartfelt condolences, Matthew was also very helpful.
The only reason it was not a 5 is nothing to do with Matthew, I had to tell e-on next 3 or 4 times that my father had passed, and they still kept chasing and harassing my dad!
14 aprile 2026
Non scritta su invito
Deceased wife
The agent l spoke with was very professional and very sympathetic, he is a credit to your company.
14 aprile 2026
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Professional
Professional, patient and friendly. Very natural and relaxed, informed and helpful.
13 aprile 2026
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Customer service 100%
I spoke to a lady called Donna. She was fantastic. It was refreshing to deal with someone who was professional yet cared for the customer.
10 aprile 2026
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Scamming for information
Our tenants received a letter from this Company saying I was dead and owed money to a Utility Company. The property is owned by husband and I have never had a Utility Bill at that address nor have I ever lived at that address.
There is however a legal family dispute with a sibling who is desperate to locate me. For various reasons its likely they are acting for this family member.
Basically they were scamming for information.
I am very much alive and well and living abroad.
10 aprile 2026
Non scritta su invito
Risposta di Phillips & Cohen Associates (UK) Ltd.
Good morning Helen. Thank you for the feedback and sorry for any confusion caused. I can assure you that we only work on specific instructions from our clients such as the utilities and banks. We would never undertake work directly for a consumer or share personal data in any illegitimate manner. If the information we have been provided by our client is incorrect, we deeply apologise and please email us in private to feedback@phillips-cohen.co.uk and we will liaise with our client to ensure that their records are updated accordingly. Many thanks.
I spoke to a very pleasant and…knowledgable man
I spoke to a very pleasant and knowledgable man who done his best to pug me at ease ,very helpful
10 aprile 2026
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The lady that I spoke to was so helpful…
The lady that I spoke to was so helpful and sympathetic,i rang as my f.i.l has passed away,it was a pleasure to speak to someone who was so understanding,many thanks
10 aprile 2026
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Very helpful and calm in what is always…
Very helpful and calm in what is always a difficult situation
9 aprile 2026
Non scritta su invito
I spike with Donna today so very kind…
I spike with Donna today so very kind understanding and knowledgeable and very helpful
9 aprile 2026
Non scritta su invito
Really helpful
Really helpful on the phone, lovely agent that showed care and compassion and an easy process to get things sorted.
8 aprile 2026
Non scritta su invito
The agent was very supportive and understanding
The agent was very supportive and understanding.
8 aprile 2026
Non scritta su invito
Excellent
The gentleman I dealt with was very compassionate and professional. They were very helpful and explained everything clearly. Would highly recommend them as a company
7 aprile 2026
Non scritta su invito
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