Petradar Recensioni 584

Risposta di Petradar

15 dic 2025

Dear Kaley,

That’s amazing news! I’m so, so happy your fur baby is home safe! 💛
And thank you so much for the review, it really means a lot.

Posters and night searches can be exhausting, but clearly your dedication paid off. Wishing you and your kitty lots of peaceful snuggles now that the nightmare is over 💫

Warmly,
Alexandra 🐾

Risposta di Petradar

5 dic 2025

Hey Rachel, good to hear from you.

I've been reacting to you multiple times but haven't heard back once, something seems to be blocking our emails on your side.

I'm going to reach out to you with my personal email. If you still don't hear anything, please use a different email to contact us on info@petradar.org as I can assure you the search is up and running and we're trying our best to get in contact with you.

David, founder of PetRadar

Risposta di Petradar

9 dic 2025

Dear Eileen,

We’re so happy to hear that the QR code made it easy for the finder to reach you and that your little explorer was so close by all along 😻.

Thank you so much for the lovely review and for trusting PetRadar during such a stressful time.

If you ever need us again, we’re always here, just a message away.

Warm hugs to you and Simba,
Alexandra 🐾

Risposta di Petradar

3 dic 2025

Bonjour,

Nous sommes sincèrement désolés que vous soyez déçu par votre expérience, mais permettez-nous d’apporter quelques précisions importantes.

Votre campagne a bien été lancée, comme promis : nous avons créé et diffusé une annonce sponsorisée (publicité payante) sur les réseaux sociaux dans votre zone géographique, pour aider à retrouver votre animal. Vous avez également reçu plusieurs e-mails avec le lien de votre tableau de bord personnel, l’affiche PDF à imprimer, ainsi que toutes les informations de suivi.

❌ Concernant l’accusation d’un abonnement non autorisé : c’est faux.
Lors de votre inscription, vous avez vous-même sélectionné une contribution mensuelle de 1 € pour soutenir notre mission (option clairement affichée et 100% facultative). Dès que vous nous avez contactés à ce sujet, nous avons annulé ce soutien immédiatement et sans discussion.

Nous ne pouvons pas, techniquement ou légalement, inscrire quelqu’un à un paiement récurrent sans qu’il l’ait choisi volontairement.

Nous comprenons que la perte d’un animal est une expérience très difficile, et que cela peut générer beaucoup de frustration. Mais notre mission est justement d’aider, et dans votre cas, tout a été livré comme prévu.

Si vous avez des doutes ou souhaitez que l’on vous renvoie les liens et documents déjà fournis, n’hésitez pas à nous écrire. Nous sommes toujours là pour aider, dans les bons comme dans les mauvais moments 💛

Bien cordialement,
Alexandra🐾

Risposta di Petradar

18 nov 2025

Liebe Mathilde,

Es tut uns wirklich leid zu lesen, dass du so enttäuscht warst – und wir können absolut nachvollziehen, wie überwältigend und belastend die Situation gewesen sein muss. Wenn ein geliebtes Tier vermisst wird, ist man emotional oft am Limit – da fühlt sich alles schnell zu viel an.

Deshalb ist es uns wichtig zu sagen: Dein Eintrag bei uns war zu 100 % kostenlos. Unter deinem Namen und deiner E-Mail-Adresse wurde kein Zahlungsvorgang abgeschlossen, und alle Funktionen, die du genutzt hast – wie das automatisch erstellte Suchplakat, die Anzeige auf unserer Website und das Formular für Sichtungsmeldungen – gehören zu unserem kostenlosen Hilfspaket, das wir für alle anbieten, die in so einer Situation Unterstützung brauchen.

Unsere kostenpflichtigen Angebote – wie bezahlte Suchanzeigen auf Social Media – sind immer deutlich markiert. Und wir verarbeiten niemals Zahlungen automatisch oder ohne ausdrückliche Zustimmung. In deinem Fall wurde auch keine einzige Zahlung angestoßen oder eingezogen.

Ich weiß, dass wir im Anschluss persönlich miteinander geschrieben haben und vieles klären konnten. Und ich hoffe sehr, dass dir unser Support in dieser schwierigen Zeit trotzdem ein bisschen geholfen hat – sei es durch das Plakat, die Sichtbarkeitsanzeige oder einfach das Gefühl, nicht ganz allein auf der Suche zu sein.

Ich wünsche dir von Herzen alles Gute, liebe Mathilde – und hoffe mit dir, dass dein Grisu entweder schon zurück ist oder ganz bald seinen Weg nach Hause findet.

Alles Liebe
Alexandra🐾

Risposta di Petradar

3 dic 2025

Lieber Peter,

Ganz herzlichen Dank für deine netten Worte 💛

Ich freue mich riesig, dass unsere Unterstützung dir geholfen hat und du sie als so wertvoll empfunden hast!

Wir wünschen dir und deinem vierbeinigen Liebling alles Gute und stehen dir natürlich jederzeit zur Seite, falls du nochmal Hilfe brauchst.

Mit herzlichen Grüßen,
Alexandra🐾

Risposta di Petradar

6 nov 2025

Dear Richard,

Thank you so much for your kind words 💛 It truly means a lot to hear that even in such a difficult and emotional time, you felt a little less alone. I'm so glad we could offer even a small bit of comfort during such a difficult time.

Wishing you and your furry companion all the best, and may your days ahead be filled with peace and cuddles.

With care,
Alexandra 🐾

Risposta di Petradar

6 nov 2025

Hi dear James,

Thank you so much for your kind words . We’re really happy to hear you had a positive experience. It means a lot to our small team💕

Wishing you and your furry friend peaceful days and lots of cuddles ahead 🏡

Warmest wishes,
Alexandra 🐾

Risposta di Petradar

6 nov 2025

Hallo Eric,

Heel erg bedankt voor je prachtige woorden !💛🐾

Wat fijn om te horen dat je zo’n positieve ervaring hebt gehad en je je gesteund voelde tijdens de zoektocht. Dat betekent enorm veel voor ons! 🙏🙏

We hopen dat jullie geliefde huisdier nu weer veilig thuis is, en wensen jullie heel veel rust, warmte en knuffels samen 🏡💕

Met warmte,
Alexandra 🐾

Risposta di Petradar

6 nov 2025

Hi dear Anne,

Thank you so much for your touching words. We’re so happy to hear that our support brought you a bit of comfort during such a worrying time 😔💕.

I’m truly relieved to know your furry friend made it back home safe and sound 🏡. Sending lots of gentle cuddles and calm days ahead for you both ✨

With all my warmth,
Alexandra 🐾

Risposta di Petradar

6 nov 2025

Hi dear Anne,

Thank you so much for your beautiful message 💛🐾. We’re so happy to hear that your cat was found and is safe. What a relief that must have been after all the worry 🏡🥹💕.

Sending lots of cuddles to your brave little explorer and warm wishes your way ✨🐱

With all my warmth,
Alexandra 🐾

Risposta di Petradar

17 ott 2025

Hi dear Melanie,

Thank you so much for your kind words 💛🐾.
I’m so glad to know our support made a difference, and I’m wishing you and your furry friend calm, happy days ahead! 🏡💕

With all my warmth,
Alexandra 🐾

Risposta di Petradar

17 ott 2025

Hi dear Rob,

Thank you for sharing your feedback. I completely understand how frustrating it must have felt to see no immediate reactions. When a pet is missing, every moment feels endless, and it’s natural to expect visible signs right away 😔🐾.

Just to clarify, our alerts run as targeted ads on Meta’s platforms (Facebook and Instagram), which means they reach people living in the area where your pet was lost. Because of how Meta’s system works, those ads don’t always appear on your own feed or devices, but they’re still visible to your local community 🙏.
We also have resources that explain in detail how ads work compared to regular posts, and we’re always here to walk you through everything and make sure your campaign reaches the people most likely to help 💛.

I’m truly sorry the experience felt unclear, and I hope your furry friend is now safely back home 🏡.

Warm regards,
Alexandra 🐾

Risposta di Petradar

10 ott 2025

Hi dear Michelle,

Thank you so much for taking the time to share your experience.

We’re really glad to hear that you found the process simple and the tips helpful 🙏. I know how stressful it feels when a pet goes missing, so it’s wonderful to hear the tools could bring a bit of comfort and direction during such a worrying time.

Wishing you and your furry friend calm days, warm cuddles, and no more scares ahead 🏡💕

With all my warmth,
Alexandra 🐾

Risposta di Petradar

10 ott 2025

Hi dear Susan,

Thank you so much for your beautiful message 💛. We’re so happy to hear that your beloved cat is back home safe and sound 🏡💕.

That beautiful sense of community is exactly what helps bring pets home faster. And you’re right that sometimes, in the middle of all the worry, we end up meeting the kindest people.

We’re so so grateful for your trust and so glad the campaign helped spread the word. Give your furry explorer a big cuddle from us! 🐱✨

With all my warmth,
Alexandra 🐾

Risposta di Petradar

10 ott 2025

Hi dear Bita,

Thank you for sharing your thoughts 💛. I completely understand how disappointing it must have felt to see little activity during your campaign. When a pet is missing, every minute feels endless, and it’s natural to want instant results 😔.

Just to clarify, running ads on Meta’s platforms requires being a registered advertiser and completing several verification steps. That’s a big difference from simply posting or boosting a post from a personal account.

However, while we can guarantee visibility (meaning your alert truly reached local people in your area) we sadly can’t guarantee that someone who saw it actually spotted your beloved pet🙏. We wish we could.

And I truly wish every story could end with a “found safe” update, but I’m so happy to hear that your furry friend is back home and safe 🏡💛.

Warmest wishes,
Alexandra 🐾

Risposta di Petradar

10 ott 2025

Hi dear Vicki,

Thank you so much for your lovely message. It truly means a lot to know that our tips helped you along the way! And we’re so happy to hear that Taz is home safe and sound!🏡

Sending lots of cuddles to Taz and warm wishes to you and your family 💛

With all my warmth,
Alexandra 🐾

Risposta di Petradar

8 ott 2025

Hallo Kevin,

Vielen lieben Dank für deine herzlichen Worte 💛

Wir freuen uns riesig, dass euer Kater wieder zuhause ist; was für eine wunderschöne Nachricht! 🥹✨

Es bedeutet uns sehr viel zu wissen, dass wir in dieser schwierigen Zeit ein bisschen helfen konnten. Gib deinem kleinen Abenteurer bitte eine extra Streicheleinheit von uns 🐱💕

Mit Wärme,
Alexandra 🐾

Risposta di Petradar

5 ott 2025

Hi dear Abdul,

Thank you so much for your lovely words 💛. We’re so happy to hear that you found it easy to start your search and that our support made a difference. That really means the world to us! 🙏

Helping pet parents through such emotional moments is at the heart of everything we do, and your kind message reminds us why it matters so much.

Sending warm wishes and cuddles to you and your furry friend 🏡💕

With gratitude,
Alexandra 🐾

Risposta di Petradar

2 ott 2025

Hi dear pet parent,

I’m truly sorry to read such harsh words 😔💔. Losing a pet is an incredibly stressful experience, and the last thing we would ever want is to add to that.

All reviews on this page are written by real pet parents like you, both the positive and the critical ones. Suggesting otherwise is very unfair to the many families who took the time to share their genuine experiences...

Also, we always respond to messages. If you reached out and felt unheard, I’m so sorry, but please know we never leave a pet parent without a reply.

As a team supporting families in more than 90 countries, we can’t yet offer phone support to everyone, but instead, we focus on being highly responsive by email and through our platform. We’re not a scam. We’re a group of animal lovers doing our very best to reunite families with their furry loved ones.

Advertisement campaigns are not “posts” on social media pages. They are targeted ads designed to reach people living in the exact area where a pet goes missing 🙏.

I wish your experience had felt clearer and more supportive in the moment. Most importantly, I hope your pet is now safe back home where they belong 🏡.

Warm regards,
Alexandra 🐾