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Pet Prestige Recensioni 442

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TrustScore 4 su 5

4,2

Negozio di animali
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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Unfortunately the item I bought turned out not to be suitable, which is a shame. What I didn’t expect was to have to pay for delivery (not an issue) pay to return (again not an issue) but then to have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We bought the tweed cave luxury dog bed (medium) for our 2 year old standard dachshund . He had previously slept very happily in his crate, so this was his first ‘proper’ bed. It was an immediate hit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Made to order , very good quality material , easy to attach hood, prompt delivery and packaged very well . Very pleased with the bed , Bert went in it straight away and enjoys sleeping in it , just wi... Leggi di più

Valutata 5 stelle su 5

I’ve scoured the internet trying to find a good quality hideaway for our wee Boston Terrier to replace a travel crate she made her den and was outgrowing. She has taken to her new den right away an... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali
  2. Allevatore di cani
  3. Addestratore di cani
  4. Dog sitter
  5. Toelettatura di animali domestici
  6. Negozio per animali

Scritti dall'azienda

Welcome to Pet Prestige, your one-stop shop for the best luxury dog beds for medium to large dogs! We know that your furry friends deserves the best, and that's why we offer a wide selection of high-quality luxury dog beds that are both stylish and comfortable. Our beds are made from the finest materials, including plush fabrics, memory foam, and orthopaedic support, so your dog can relax and unwind after a long day of playing. Plus, our beds come in a variety of sizes and styles to fit any dog's personality. So whether you're looking for a cozy bed for your sleeping beauty or a durable bed for your active pup, we have the perfect bed for you.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

442 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

Not fit for any dog with claws 🙄

"Unfortunately, this bed was a huge disappointment. Unless you have a dog that simply sits down without moving around, this bed is not for you. My small dog likes to burrow a bit before settling, and after just a week, the bed was already in tatters. I contacted Pet Prestige, and they blamed my dog for the damage, which I understand since she does burrow. However, I've had beds that cost less than half the price last for years, and they’ve never ended up in this condition."

Would like to add photos, but there is no attachment availability??

Will be donating this bed to a dog shelter, not even a month old!

4 settembre 2024
Non scritta su invito
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Risposta di Pet Prestige

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that the bed didn’t meet your expectations. We strive to provide high-quality products and take customer feedback very seriously.

While we understand how frustrating it can be when a product doesn’t hold up as expected, we do want to emphasise that the behaviour of dogs—such as burrowing, chewing, or clawing—can naturally cause wear and tear, regardless of the durability of the materials. We cannot guarantee that any dog bed will withstand this kind of activity indefinitely, as each dog has unique habits that affect a bed's lifespan.

We appreciate your feedback and will take it into account as we continue to refine our products. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you again for your understanding, and we hope your next experience is a more positive one.

Kind regards,

Pet Prestige Customer Service Team

Valutata 1 stelle su 5

Crap service bad delivery time

Crap service bad delivery time

28 agosto 2024
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Risposta di Pet Prestige

Hello Robert,

Thanks for your review & feedback

Please accept my apologies that you aren’t happy with your bed. We have a 14 day returns policy, so you would be welcome to return it if you aren’t happy.

Regarding delivery, all orders are shipped directly from our supplier, you ordered on the Saturday of the bank holiday so all orders were processed on the Tuesday & Wednesday of the 28th, I can only apologise that your order didn’t arrive sooner.

These reviews mean the world to us and can have a massive affect on us as a small business, please be assured that your feedback is noted.

Thanks for choosing Pet Prestige!

Thanks

Nathan

Valutata 5 stelle su 5

Excellent company to deal with

Excellent company to deal with. Requested a quick delivery of two mats as we were taking them on holiday with us for the girls and the delivery was upgraded to next day at no extra cost

5 agosto 2024
Valutata 5 stelle su 5

Lovely tweed dog bed

Good quality dog bed. Good price compared to other retailers. Would recommend. Bed design compliments house decor, with its country styling in tweed.

20 giugno 2024
Valutata 1 stelle su 5

Never recieved goods ordered

Never recieved goods ordered, not answering phone or my emails have had to raise a case through PayPal to hopefully get money back don't order from them .

9 aprile 2024
Non scritta su invito
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Risposta di Pet Prestige

** PLEASE NOTE THIS REVIEW IS NOT FROM ONE OF OUR CUSTOMERS **

Hello Joanne,

We have requested through Trust Pilot for you to give us further information as we cant find your order by your name, nor have we had any Paypal disputes, so we can only assume you may have us mixed up with another store.

Prior response:

We really hope you rectify your situation, if you would be so kind to remove this review, we would very much appreciate it.

Thanks for your review, we really appreciate it but I can’t seem to find your order or any messages you are referring to. Have you definitely ordered from Pet Prestige UK? If so please email Nathan@petprestigeuk.com and the owner shall personally sort it out for you.

Thanks

Pet Prestige UK

Valutata 5 stelle su 5

Perfect dog bed.

My dog loves her Gor Pets Ultimate bed and it’s stopped her sleeping on my bed so definitely a win!
I had previously purchased a bed from Omlet but she wouldn’t sleep in it. I now have a hard time getting her out of the Ultima.
Delivery was quick from pet prestige, my only complaint was I didn’t receive any notification of dispatch.
Other than that very pleased

24 marzo 2024
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Risposta di Pet Prestige

Thanks for your feedback, we really appreciate it. When you support a small business, you support a dream!

Happy Snuggles :)

Thanks for choosing Pet Prestige!

All the best
The Pet Prestige Team

Valutata 3 stelle su 5

Delivery/tracking number

Never received tracking number, when I did receive it. Item had been delivered to wrong address. When it was found pet prestige had placed the wrong shipping address on the package

3 aprile 2024
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Risposta di Pet Prestige

Thanks for your feedback, we really appreciate it. When you support a small business, you support a dream!

Please accept our apologies the issue with delivery but I'm glad we managed to rectify it and provide you with your order. We are always striving to do better!

Happy Snuggles :)

Thanks for choosing Pet Prestige!

All the best
The Pet Prestige Team

Valutata 5 stelle su 5

Fantastic beds our dogs love these

Fantastic beds our dogs love these , excellent quality and super cozy.🐾
Its my pets best shop. love to have it.🐾

15 marzo 2024
Non scritta su invito
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Risposta di Pet Prestige

Thanks for your feedback, we really appreciate it. When you support a small business, you support a dream!

Happy Snuggles :)

Thanks for choosing Pet Prestige!

All the best
The Pet Prestige Team

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