Perfume Hut Recensioni 

I had an issue with the delivery of my order and the folks at Perfume Hut went above and beyond to make sure I received the item in time for my grandson's birthday.
Excellent service from this company.

The person you assigned the work to is not paying us after getting the work done. The owner should contact us directly.03089586786

Ash was very lovely , recommended me perfumes based on my preferences and gave me a great price on an extremely long lasting perfume. If you’re wondering where to get your next set, perfume hut is the one for you.

FAKE Product
I ordered a Lattafa ASAD Bourbon and I received a fake! How do I know?

I am a perfume enthusiast and I know when the product is off. The logo on the box is printed in gold as opposed to the original which is dark/black (like a badge securely pasted onto the box and not just a print), stickers on the bottle cap and belt are coming off, no batch number and most importantly, upon scanning the holographic QR code, it FAILED the authenticity check on the Lattafa verification site itself and it suggests that the item "is not an authentic product". I even sent them the screenshot of this verification but expectedly, they denied it and insisted that the product is authentic. They even went on to say that the Lattafa verification tracker is not always authentic or reliable. Like come on, that is already the Brand that is telling me it's fake! Do I believe you or Lattafa? It's no brainer.

They did offer me a return but I declined because I can use the product for future reference and tell my friends how to spot the difference with the genuine one. I have a strong feeling that after reading this review, they will still insist that it is authentic, just a different batch with different packaging. 😂 I understand that while some packaging variations between batch productions are possible, they should all have a legit holographic QR code. Periodt.

Such a shame.

Terrible company, DO NOT BUY!!
I ordered an aftershave from them on the 30th of March they confirmed my order on the 1st of April and said it was on its way, I haven’t had the aftershave. I then contacted them through email with screenshots of my order confirmation they then replied and asked for my order number on the 16th I sent them the order number the same day and they still haven’t replied to me to this day. Terrible service.

No communication and over a week late with delivery, will not be using again

DO NOT ORDER FROM THIS COMPANY. I received an item on 23/03/2026. On the same day I emailed to sort out a return. This was on the 23rd March and there has been no communication. I sent a follow up email on 26th March and still no response. This companies customer service is appalling!

Ordered £55.97 worth of items on 16/02/2026 with delivery stated within 5 days via Royal Mail Tracked 48. I received a dispatch notification on 22/02/2026, however even after 3 days the item had not arrived. Royal Mail tracking showed the parcel was never received into their network, and still shows this now, suggesting it may not have been physically dispatched. The company also refused to provide proof of postage when requested.

I chased the company on 25/02/2026 regarding non-delivery. The items were intended as a gift and missed the required date. After further chasing, the company ‘recalled’ the parcel and eventually confirmed its return on 08/03/2026 — over 2 weeks later. This has now been ongoing for over a month, and communication stopped despite multiple follow-ups, leaving me with no clarity on whether a refund would be issued.

A refund was eventually processed on 18/03/2026, minus £10, despite the goods never being delivered. Issue remains unresolved. £10 has been withheld unfairly.
This has caused significant inconvenience and stress over more than a month of chasing. Avoid this company.

Update: The company offered to refund the remaining £10 only on the condition that I removed my Trustpilot review, along with additional store credit. I did not consider this appropriate and have proceeded via my card provider.

Ordered 1 single aftershave 3 weeks ago I’ve still not had it or any updates of progress. Ive emailed the company with no reply. Money had come out which I’ll be speaking to my bank to get it back. Absolutely awful company when checking for updates it says the shipping label has been created but not sent. Read the reviews and do not buy here I can’t emphasise this enough shocking business

Bought a perfume gift set.
Had an email to say it was dispatched and then nothing for one week.
I emailed them, no reply.
I contacted them though their website and got a reply within 48 hours.
The reply was curt and not helpful.
My package was magically (re)shipped a few days later (10 days after receiving the tracking information!)
All that said, I've now received my order and it seems genuine and was a good price.
However, I don't think I would order from this company again.
It seems very hit and miss!

Picked up Kismet Magic from The Perfume Hut and I’m really happy with it. Smells great, lasts well and definitely feels like good value for money. Took a week to get here but that’s normal for yodel. I’ll happily buy from TPH again.

The best service and really good cologne

Bought liquid brun fast shipping and amazing service

top tier, quick delivery and cheap.

I ordered a perfume on the 21/10/2025, after not receiving the product after a week, I emailed and was told to wait 2-3 working days, I did this. I again emailed on the 30/10/25 and had a response. “Please give 7-10 working days for processing”. Appalling service when you have paid for a product. I have since cancelled the order.

Please don’t bother using the perfume hut I ordered a clone of ombré and got sent there clone of the clone of ombré waited well over 3 weeks for something I never ordered,there is and was plenty of what I ordered in stock
I know they will come back and say they sent a better clone in there opinion but it’s not what I paid for
Haven’t tried it just got annoyed at them an put it in bin

I did get sent the wrong perfume but they were very helpful and lovely sorted the problem out straight away!!

Workers were kind and helpful. Very happy with my purchase!

A Personal Warning About Buying “Branded” Perfume from Perfume Hut
I ordered what I thought was a genuine designer fragrance—only to have them send me a cheap knock-off without even asking. Here’s what happened:
1. No heads-up, just a “substitute.”
I didn’t receive the perfume I paid for. Instead, they slipped in their own “equivalent” and included a note saying the original was “out of stock” and this would speed things up.
2. Terrible quality.
This imposter fragrance barely lasted two hours, smelled nothing like the authentic scent, and faded almost immediately.
3. Crickets on customer service.
I’ve sent two polite emails asking for my money back or a proper replacement—no reply, no apology, nothing.
4. My advice to you:
o Steer clear of Perfume hut if you value authenticity.
o Buy only from authorised retailers who stand behind their products.
o If you’ve already been burned, file a chargeback with your bank and consider reporting them to your local consumer protection agency.
I hope this saves you the disappointment and wasted money I’m dealing with now. Feel free to share this with friends who might be tempted by a “great deal” there!

Amazing Fragrances, Top customer service, the team at perfume hut goes above and beyond to make sure the customer is satisfied! keep up the good work guys !