Penske Used Trucks Recensioni 

Hi Penske,

Thank you for taking the time to respond to this review. I understand your frustration when customers try to hold you to a standard because it’s difficult for you to do so for yourself as a company.

That said, when I purchased the red reefer from Columbus Ohio, I made sure the auction report said “Truck Drives” and “No warning lights” on the report. You see as I said before, which was totally overlooked, “as-is” does not mean you sell a truck on auction that is materially different than what the report says and then say the report tore at guarantee anything. Don’t do the report then.

Next time I buy a truck, maybe Penske will just swap it with another from their lot and say that the auction report is not guaranteed. At what point do you draw the line?

Importantly, maybe next time Penske responds to a complaint they can also look into and acknowledge and rectify the capital-H Horrendous service I received from their team, who never returns calls or email. And even when the rep who helped me got fired, still didn’t reach out.

Service from Penske including how they answer their review is the worst part of the experience.

We purchased a truck from the Penske Forest Park, Georgia location. I want to begin by acknowledging that our sales representative was responsive, persistent, and made the purchasing process itself relatively smooth.

Unfortunately, our experience after the sale has been extremely disappointing.

Within approximately a week and a half of ownership, the truck developed a check engine light related to the DPF system. Since we had purchased the vehicle under Penske’s Level 2 inspection program, we were already planning to have the truck inspected to address the remaining items needed to bring it up to the expected standard.

Penske scheduled the truck at one of its service centers, where we were informed that the DPF issue had been repaired. However, we are now experiencing the exact same problem. When we reached out for assistance, we were simply told that we were outside of the 15-day period. Respectfully, this is not a new issue—it is the same issue that Penske represented as having repaired. If the repair had been completed correctly, we would not be facing the identical problem today. We believe that workmanship should be supported, especially when the original repair failed to resolve the issue.

Additionally, the cargo box continues to leak despite being told that those leaks had also been repaired. We have sent multiple emails requesting assistance regarding both concerns and have received little to no response.

We understand that used equipment may require maintenance, and we did not expect perfection. What has been most disappointing is the lack of accountability and follow-up after the sale. We purchased this truck in good faith, trusting Penske’s inspection process and repair commitments. Instead, we have been left with unresolved issues and limited communication.

We hope Penske will reconsider its position, stand behind the repairs that were performed, and demonstrate the level of customer service and integrity that customers expect from a company of its reputation.

To anyone considering purchasing an auctioned or used truck from Penske: don’t.

Our company purchased an Isuzu reefer truck from Penske through auction in May. It is now two months later, and only now is the truck finally ready to be picked up in the condition it should have been in when it was auctioned.

I understand that auctioned trucks are sold “as is.” But “as is” does not mean a truck can be materially different from the auction report.

For example, if an auction report says a truck is red and you arrive to find it’s blue, Penske can’t simply say, “Auction reports aren’t guaranteed.” (Which is what they tried to do) The same principle applies here.

our auction report EXPLICITLY stated:

* No warning light on the dash
* Truck drives

When I arrived, there were three warning lights illuminated, including the check engine light, and the truck was in limp mode.. meaning it did not drive. Both issues inconsistent with the report.

This wasn’t some minor cosmetic issue that was omitted from the report. It was a material difference from what was represented.

I refused to drive the truck off the lot because I wasn’t about to assume liability for a vehicle that wasn’t as described. I left it there.

That trip alone cost me hundred of dollars for:

* A flight from New York to Columbus.
* A rental car to drive back to NY after discovering I couldn’t take the truck.

At the time, the Penske representative helping me, Matt Yost, even promised some form of travel reimbursement. Unfortunately, he was later let go from the company (no surprise), and that promise never materialized.

Over the next two months, I spent countless hours calling and emailing just trying to get updates. Communication was consistently poor. It was pulling teeth to get absolutely anyone to respond.

Finally, after two months, I received an email from supervisor Matt Miller saying the truck was ready.

Given the circumstances, I asked if Penske could help arrange transportation of the truck, considering I’d already spent significant time and money traveling the first time because the vehicle wasn’t as represented. The answer was essentially no. No meaningful attempt to make things right. No acknowledgment of the inconvenience.

And to be clear: fixing the turbo isn’t doing us a favor. The turbo issue was the reason the truck was undrivable—the very condition that directly contradicted the auction report stating the truck drives.

Now, two months later, I have to now spend hundreds more to fly back out and retrieve it.

Our company has purchased more than three dozen trucks from Ryder, and we’ve never experienced anything remotely like this.

This was our first experience with Penske, and it will absolutely be our last.

Called in last night to confirm a pick up on a vehicle being delivered to walla walla WA after speaking with Erik he confined unit I was giving was in another state turned out customer provided wrong unit number Erik went above and beyond in getting vin verified having vehicle in the front and making this process smooth great team in AZ thank you Erik, Matthew and shop

I bought a used truck in December 2025. In just 3 months, I had an issue with the dpf. My warranty took care of the bulk of the bill and I paid over 2k in deductible. In just 3 months the same problem resurfaced. I strongly believe they sold me a defective equipment. Buyers beware on these used trucks. Truck is currently in the shop and the can’t pay the repair costs.

Dominic was fantastic during the process of my sale.

Bought a used 250 Transit in March 2026 at auction with Pensky auctions. I searched the vin online checked the car-fax all came back clear. Picked it up and drove it home. Later I was driving and the cab filled up with smoke, someone had bypassed a blown 300a mega fuse under the seat with a piece of wire, could have burned the whole van down... Later I found the Van had been wrecked and taken to a hatchet job body shop, I pulled the headliner and saw someone had run it under something so they cut out the roof and glued in a new panel over the remains of the old one, never even primed the new panel so the white paint is peeling and didn't stick, the seam sealer looks like it was applied with a tongue depressor. Pensky has records and knows they paid someone to attempt repairing this vehicle but none of this was noted on the vehicle and there are no records of its history. The buying experience was good but the van is junk and not worth what I paid.

I live in tolloson drive about 30 mins to speak with Matthew and Erik over on 7th st great people really showed they care and walled me throught everything i can possibly think of thank you guys for the support and helping my busienss start and grow with you if uour in PhX or really anywhere reach out to Erik and Matthew

Experience was excellent and makes everything process easily

Came in to the Phoenix location spoke with Erik Santillano who walled me through my application for a 26 box truck for my business Alista D LLC great customer service quick easy and painless thank Erik and Matthew Clark also Happy Birthday

Athena was very helpful and would recommend doing business with her as she will handle your needs professionally.

Penske sells trucks in great condition and will give two weeks from purchase to fix anything they missed in their very thorough inspection. Definitely a trustworthy dealer!

worked with Heath(Akron) He helped me find the right truck. He is the best

Erick and Matthew in Phoenix,
Both are knowledgeable and very professional with their profession and with their customers.

Ruby provides excellent customer service and is super helpful.

Dominic was great during pick up and the whole sales process.

Erik Santillano from Phoenix made us feel welcome and appreciated from the get go. He was knowledgeable, fast and made us a great deal on two trucks quickly without wasting our time. Will for sure be doing business with him moving forward.

Erik in Phoenix was very helpful in the process of purchasing 2 sleepers gave me a price i couldn't say no too very detailed and great customer service ill continue my fleet with Penske because of his service thank you