Once the product arrived it was great. However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn'... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... Leggi di più
L'azienda ha risposto
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
L'azienda ha risposto
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me havi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
34 Fore Street, TQ9 5RP, Totnes, Regno Unito
- 01803 862205
- office@penelopetom.com
- penelopetom.com
4,7
Eccellente
37 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Penelopetom
Hi Stuart, Thank you for taking the trouble to leave us such a positive review. It really helps us - thank you. Aly
Great service and gorgeous products
24 marzo 2026
Risposta di Penelopetom
Thank you for taking the time and trouble to leave us such a lovely review. It is much appreciated. Aly
Perfect coffee cup
My husband just received it for his birthday and he is over the moon! What a Wonderful cup !
25 marzo 2026
Risposta di Penelopetom
Thank you for your lovely review - we love that he loved it too! Aly
Really high quality
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me having to traipse round the shops.
12 marzo 2026
Risposta di Penelopetom
Hi Alex, Thank you so much for leaving us such a positive and helpful review. We love that you love shopping with us. Kind regards Aly
Beautiful item, delivered quickly with updates
Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.
11 marzo 2026
Risposta di Penelopetom
Hi Natasha, Thank you for taking the trouble to leave us such a lovely review. Kind regards Aly
Once the product arrived it was great.
Once the product arrived it was great.
However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn't made clear while I was initially ordering. Only that the free shipping which I qualified for was "2-5 working days" with no mention of Royal mail second class and no tracking information
When I enquired after day 4, I was made to feel it was my fault for selecting the "free shipping" and there was nothing to do but wait
9 marzo 2026
Risposta di Penelopetom
Hi Richard - thank you for your review. I am sorry you are disappointed and feel the delivery timings were not made clear. We are looking into this to see if we can make any improvements. Kind regards Aly
I'm over the moon with the birthstone…
I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection
12 febbraio 2026
Risposta di Penelopetom
Hi Kay, Thank you for your lovely review. We are delighted that you are pleased. Kind regards Aly
Fabulous service.
I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service.
Not only can you order online but they have beautiful stock in their lovely shop in Totnes.
20 gennaio 2026
Risposta di Penelopetom
Hi Dionne, Thank you so much for taking the trouble to leave us such a lovely review. Best wishes Aly
Great service and good reduction in the…
Great service and good reduction in the sale.
20 gennaio 2026
Risposta di Penelopetom
Thank you for the 5 star review - very much appreciated
A very happy customer
Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.
16 gennaio 2026
Risposta di Penelopetom
Hi Julia, Many thanks for taking the time to leave us such a lovely review, it really helps us. Thank you Aly
The service is great and I received my…
The service is great and I received my package quickly which was a beautiful string of fairy lights.
15 gennaio 2026
Risposta di Penelopetom
Hi Christine. Many thanks for leaving us a 5 * review - its is very much appreciated. Kind regards Aly
Risposta di Penelopetom
Hi Fiona,
Thank you so much for your lovely review. We’re so pleased you love your jewellery and that you found our prices budget friendly too.
Thanks again for your support, it really means a lot to us.
Best wishes,
The Penelopetom Team
Great product & quick delivery
29 dicembre 2025
Risposta di Penelopetom
Hi Amanda,
Thank you so much for your five star review, we hope to see you again soon.
Best wishes,
The Penelopetom Team
Lovely initial necklace…
I bought an initial necklace for a young relative.Its very pretty and sparkly, I think she will love it as a Christmas gift. The chain is lovely.
I wish there was a small illustration of how each letter looks.
2 dicembre 2025
Risposta di Penelopetom
Hi Pamela,
Thank you so much for your lovely review. We’re so pleased you’re happy with the initial necklace and we hope your relative absolutely loves it as a Christmas gift.
We really appreciate your feedback about showing how each letter looks - we will look into what's possible there. Thank you again for taking the time to share your thoughts, it genuinely helps us improve.
Best wishes,
The Penelopetom Team
Excellent choice of gifts
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
1 dicembre 2025
Risposta di Penelopetom
Hi Susie,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you were happy with both the range of gifts and the delivery. We really appreciate your support and hope we can help again when you’re next looking for something special.
Best wishes,
The Penelopetom Team
Excellent service very pleased.
1 dicembre 2025
Risposta di Penelopetom
Hi John,
We’re really pleased to hear you were happy with the service and truly appreciate you taking the time to leave a review.
Best wishes,
The Penelopetom Team
good quality items
Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland
both were excellent quality and look great.
Easy to order and fast delivery.
Would definitely recommend.
1 dicembre 2025
Risposta di Penelopetom
Hi Marie,
Thank you for such a lovely review. We’re delighted you are happy with the quality of your items - your recommendation means a lot to us.
Best wishes,
The Penelopetom Team
Above and beyond
Penelopetom goes above and beyond! I placed a substantial order that I didn’t want delivered immediately and they so kindly held it until I was ready. Not only are all the products excellent but the packaging was so beautifully done. I felt I was opening all my Christmas presents! So tempted to keep them for myself instead of giving to family and friends! I love Penelopetom’s service and their choice of absolutely lovely things is great. Thank you so much. I’ll be back!
11 dicembre 2025
Non scritta su invito
Risposta di Penelopetom
Hi Maxine,
Thank you so much for this absolutely lovely review. We’re delighted we could help by holding your order and even more pleased to hear how much you enjoyed opening it - “like Christmas presents” is just the kind of feeling we hope to create!
Thank you for choosing Penelopetom and for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back very soon.
The Penelopetom Team
Risposta di Penelopetom
Hi Kay,
Thanks so much for taking the time to leave a review. It's great to hear that everything was straightforward and that your order arrived on time. Thank you for choosing Penelopetom.
Best wishes,
The Penelopetom Team
Risposta di Penelopetom
Hi Eleanor,
Thank you for such a lovely review. I’m so pleased you found the website easy to use and it’s great to hear the communication and pricing were spot on too. If you ever need a hand with anything or would like help choosing the right option, please do get in touch.
The Penelopetom Team
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