pelago.co Recensioni 

I bought a 4G sim card during my trip to Malaysia and the process of booking up to the pick up of the sim from the airport is quick and easy.

Site looks nice but INCAPABLE OPERATION. I paid $100 for a ticket, but got an email back saying "FAILED BUT DON'T WORRY YOU WEREN'T CHARGED." That sucks, but ok, I just book elsewhere. Then LATER I get a charge to my credit card from Pelago, and then when I contact Customer Support, they say they will NOT Refund!?!
Only use this site if you want Singapore Airlines to STEAL YOUR MONEY

Horrible customer service. Krisflyer miles may seem to be attractive hook to use this, but pray hard there's no issue with your booking. Because customer service is horrible - they do not understand your questions, give unhelpful or vague replies, and when they sense your frustration, they stopped replying completely.

Terrible.
This company is a scam.
Avoid at all costs.
Before booking confirmed with a representative if I will be chared in my home currency or SGD and was assured it will be in AUD/ home country currency.
Later got slapped with huge international transaction fees. Their bot seemed to understand and empathise better than the good for nothing customer service reprrsntatioves who take hours to reply after persistent follow up and then close chat since they are good for nothing- and wont accept the misleading information given by their colleagues. My bookings are now non refundable and I am not sure if any of them will even work- might just have to report them as fraud to my bank.
Avoid at all costs

Very difficult to book. Often would get to checkout and suddenly there is no availability even though there was 30seconds ago. Very frustrating.
Also beware - I got charged huge currency conversion fees with my credit card even though the booking was made in AUD. This is obviously an international site that is not charging in local currency as I never get charged currency conversion fees with anything else I buy online.

Absolutely useless. The Travelex agent at Changi was so disinterested that she ignored that I had purchased 2 physical $15 sims in my prepaid package, insisting that there was one physical sim and one esim. Frustrated, I left Changi for my accommodation. It was Christmas after all. I had to take the time to go to Singtel at Bugis, where I waited 30 minutes before seeing an agent, who did not speak to me at all, but I got issued with the 2nd physical sim; but my passport was not registered by the agent there. All attempts to self-register failed, despite success with the frustrating process of photographing passport and face! So, I ended up with 1 phone that works and one that does not. Singtel Customer Service was unable to help, and local Singtel shops are unable to help. There comes a point at which you want to get on with you holiday, doesn’t there? Yes, and I’ve reached that. Singtel/Pelago - never again!

Misold a trip from Seville by the company who knew that the main expereince of Jerez horse show was not available on a sunday.
Tickets clearly said horse show, wine tasting and cadiz trip.
Emailed less than 24 gours before to say horse show unavailable. Too late to cancel without loosing full payme t of £94.
Choas aboutvmeeti g point and time.
Requested redund and eventually got £32 each back but not good enough when I only booked the trip for the horse show. All other reputable conpanies onlynhave availabiloty for tues a d thirsday for this trip as that is when show is available every week.
It is a scam . Do not use this company

Cancelled a product on 4 Nov 2025. Was promised a refund. 1 month later, no refund. Got in touch with them, they said they would respond in 2-3 business days, after 6 days, still no respond. Messaged them, no one replied. Got in touch with another agent who said there is a delay in refund and to wait another 6 days!

Esim is a dangerous install glitch. After installed, it might hang the mobile app & unable to remove. Now I hav to send for mobile service centre RESET!

Think again. rather get real sim card used than who knows wat was installed. Call pelago, it jus paid more $ on data jus the chat & they try to understand more abt ur travel fail & misery. Never again? $19, 12hrs wasted on them.

Not to mentioned they admitted their mistake by sending WRONG bus limousine ticket which was refunded after few days. Not worth over some cheap small miles gain to risk ur planned holiday...

Paid day tour which was big chaos, with only meeting location as big as stadium. More than 20guide, u hav to go around hunting ur name on the list like fish market with hundredsss travelers around the world.

Tis platform does not kno when their things goes wrong. Travelers dun hav time to chat for repeat. It's a ripped off sellers computer keyboard warriors... try KL00K, much better in coordinating.. SQ gold elite quoted abv is the truth!

Bought eSIM but it didn’t work and customer service so slow, I had to give up. All a con and huge waste of time and money. Would not recommend or use again.

We booked a tour with Pelago for Port Adventura in Spain, confirmation tickets were issued and double confirmation were given by Pelago via their online customer service as well. But to our horror, there were no such tour on the day of our booking when we arrived at the expected location and verified with the local tour agency that they booked the tickets with. The tour agency said they have already informed Pelago they do not run such tour on Fridays. This is obviously a scam, Pelago is a disappointment. They should not operate as a Singapore brand if they can’t live up to the name. We have asked for refund and the joke is they said we had to provide communications with the local tour to prove we have spoken to them (in which thankfully we asked for it) but come on!!!! Don’t you even have contact with your own partners that you work with? Why do you need us to provide such things when the obvious is that there is no such tour at all!

I will never book with them again. The app is terrible. We arrived in Singapore on 4/11. We went onto the app to book Wings of Fire for that night. I choose 4/11, it then takes you to the payment page. It does not show you BEFORE YOU PAY, a confirmation of what you are booking. This is a serious fault. I paid in good faith and on the next page in VERY SMALL PRINT, was
“Important information “. I clicked in that to be told that Wings of Fire were closed from 3/11-16/11 and the ticket I had purchased was OPEN DATED. We tried to contact the company, but could only get a Chat Bot and we left several messages, but no response.

A few days later we were asked to leave a review on how we liked the show. Finally we had an email and contacted them explaining that we would not be in Singapore when the show reopened and we had specified 4/11. We were told it was a no cancellation ticket, even though we had paid for something that did not even exist. I asked for a Manager to contact me on 12/11 and still have not been contacted.
This puts Singapore Airlines in a very bad light and we will never use Pelago again.

Do not use them. Poor customer service. Slow responses.

Booking disney cruise through them was indeed a nightmare and it took forever for them and ended up with them unable to solve any issues

Poor customer service. No way to contact them other than their chat app which is via bot and they open ticket which takes ages for them to respond. My booking was free cancellation and i am still chasing for my refund sending them reminders and they dont respond or care

Pelago partner of Singapore Airlines big let-down. Will not respond to refund request!
Tried to book transfer using expiring Singapore Kris Miles, but operator did not confirm, so cancelled. Now been waiting a few weeks and Kris Miles still not refunded.
At this rate these Kris Miles will expire before Pelago responds.
Be careful, book using the direct apps ie GetYourGuide or Viator, at least you can interact with agents, instantly, rather than Pelago ***ing stupid Bots !!
Dragging Singalore Airlines reputation down the drain.

I regretted using this stupid app! Don’t use it if you don’t want to face the frustrations that experienced. Made booking for a JR Pass. Says will send me within 4 business hours. 4 days later still nothing! Tried to get to them but can only use their chat bots which only send you an email to say they will response within 24hrs. Another 2 days wait and still nothing. Tried to get a live agent as I’m an elite gold which their app say is a priority service! Sent to chat bot again! This app is a scam! Don’t join or use!!!!!!!

The 5 attraction Pelago pass was good value and covered all the main attractions. However, I did have trouble booking attractions once I had purchased my voucher and there is no live chat or phone number and it took 3-5 days for customer services to return my various queries. The App did not work for me for booking attractions for my voucher but it did work for some when I went via the website. Some attractions allowed you to book but I did not receive any email confirmation or separate booking for this so it was a bit worrying not knowing if we would be turned away or not. This was for the Marina Bay Sands and the Zoo. I was unable to book via the website for the Oceanarium in Singapore and my ticket query was answered after 5 days. I actually reached out to Singapore Airlines live chat who did say they would follow up and 5 mins later my Pelago ticket was answered. They then booked this for me but this would not be good for those leaving it 2/3 days before to book attractions. Overall, it is not a scam and is good value but beware that you may have trouble booking attractions and will need to allow time for customer services to come back to you. Until Pelago have a live chat similar to the service for Singapore airlines I could not recommend the multi attraction pass.

Booked and received two electronic tickets to Gardens by the Bay attractions in Singapore (October 2025). At the entry to the Cloud Forest, only one ticket in the .pdf had a QR code and the customer service reps wouldn't let us both in despite showing the receipt. We tried the venue wifi and other methods to no avail. We ended up having to leave.

Pelago ignored one service ticket, cancelled the other and then refused the last attempt at a refund, despite being provided with screen shots showing the faulty .pdf. Waste of $A90 and so much emotional effort dealing with these clowns. Happily deleting the app once this review is submitted.

Ridiculous, they won’t let me change my tickets that I accidentally booked for the wrong month or allow me to pay the price difference.
Money hungry company who is notorious for scamming people out of pocket!

An absolute scam! Their system made a mistake and they refuse to admit nor refund me. When making a booking, there was a calendar to filter to my preferred date. There was no mention whether my date selected was a peak or non-peak date. But the option given to me was non-peak. Logically, anyone would assume that it is valid. It even showed up on my booking confirmation. Yet when the ticket is sent to me, my booking date is not the same as the ticket date. I had to submit multiple tickets and even took an unconventional method to get hold of their Head of Customer Experience to even get a reply from them. Yet, all of them keep telling me to go on the date specified on the ticket not my booked date?!?! No refund. No resolution. They tried to give me 10% voucher to my accout for the next booking out of "goodwill". That does not even cover my loss. The Head of Customer Experince has also since been uncontactble. Highly suggest everyone to avoid booking through Pelago. There are a lot of other providers who offer it at same or better prices.