PBShop.store Recensioni 

76
TrustScore 2 su 5

2,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Told me they shipped my order... Never received order. Customer service said the order shipped but never verified it—complete disaster of an experience. The book was over $250. Put in a refund reque... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a book via AbeBooks.co.uk, more than 2 weeks ago. Scheduled delivery date long past, and no sort of shipping notifications issued. Waiting for a refund from AbeBooks.

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered a book on August 13th, enquired on its status on August 22nd only to find that they cancelled the order, apparently unable to source the book. I can see it available on internet, more than o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am 66, I collect books on ancient history, I own many books, several of which I have purchased from PBShop.store Fairford, Glos. Every book has arrived in pristine condition, every book has been acc... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Libreria

Scritti dall'azienda

The UK’s first fully virtual bookseller supplying readers around the world.


Informazioni di contatto

2,1

Scarso

TrustScore 2 su 5

76 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,1

Tutte le recensioni

(76)

9 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thanks alot!

I bought here the cheapest One piece box set 1-4 on the market! It was so cheap that i was afraid of buying it but after reading alot of reviews i decided to take a bet. Not only i got it 2-3 weeks earlier than i expected they also were in perfect state.

16 febbraio 2023
Non scritta su invito
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.Store. We love that you love our prices! We really appreciate you taking the time to leave us a review :)

Valutata 1 stelle su 5

Rubbish experience

Rubbish experience: tried to write a serious book review: referred on to Amazon: disaster

29 gennaio 2023
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Risposta di PBShop.store

We are very sorry to hear of your disappointment at not being able to leave book reviews on our website. We do not currently offer this facility but hope to one day as we would love for our customers to be able to share their thoughts. We do hope that you were otherwise satisfied with your purchase and the service you received.

Valutata 5 stelle su 5

Used twice now in the last month on…

Used twice now in the last month on fairly expensive box sets. Came perfect condition. Will use again

24 gennaio 2023
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.Store for a second time! We really appreciate you taking the time to leave us a review :)

Valutata 5 stelle su 5

First time using the company and I am very happy indeed!

Couldn’t be happier with my first experience using this company.

I found the book I was looking for, brand new, at the cheapest price I could find - and the postage and packaging was free.

I received communication when it had been dispatched and when I could expect it. It arrived securely packaged and shrink-wrapped.

Very happy indeed with my experience and would recommend them.

12 gennaio 2023
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.Store. We really appreciate you taking the time to leave us such a wonderful review :)

Valutata 5 stelle su 5

Perfect Exactly What I Ordered

The order came within a few days and it’s amazing exactly what I ordered I was sceptical since the price was hella cheap but worth it brand new too.

12 gennaio 2023
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)

Valutata 5 stelle su 5

1st class customer service & communication

I contacted Georgina after finding PB bookstore as a supplier on Amazon.
Georgina and her team especially set up their website for me to order a bulk number of books to be shipped to Europe. The experience was excellent- she tracked every box (of which there were many) and stayed in touch over the phone and email throughout the shipping process. Do use this company, they really are one of a kind!

24 novembre 2022
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Risposta di PBShop.store

Thank you so much for your wonderful feedback Louise. It was an absolute pleasure assisting you with this.

Valutata 5 stelle su 5

EXCELLENT INDEPENDENT BRITISH BOOKSELLER

SUPPORT THIS INDEPENDENT BRITISH BOOKSELLER!!! They really are the best, prices are competitive, shipping is fast and customer service is above and beyond. I'll certainly continue to support them.

THANK YOU PBShop

7 dicembre 2022
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Risposta di PBShop.store

Thank you so much for your wonderful feedback. We really appreciate this :D we look forward to your next order. Happy reading! From us all at Pbshop.Store

Valutata 5 stelle su 5

Received on time

Received on time. The book is tallied with descriptions.

11 novembre 2022
Non scritta su invito
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.Store. We really appreciate you taking the time to leave us a review :)

Valutata 5 stelle su 5

Speedy delivery

Speedy delivery, great condition as described, had the best price for the book I was looking for. I will use again. Thanks!

17 ottobre 2022
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Risposta di PBShop.store

Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)

Valutata 5 stelle su 5

Absolutely first class service

Absolutely first class service. I had some questions about the ISBN and page count of this publication. PBshop staff checked all the details and phoned me back a couple of hours later. Bearing in mind the book was published in 2013 in Germany, I consider that great service.
Highly recommend these people based on great price and service.

6 ottobre 2022
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Risposta di PBShop.store

Thank you so much for your lovely feedback. We were so pleased to be able to help you with your query :)

Valutata 5 stelle su 5

Good Customer Service

Prompt attention to a problem with a book, even though not of PBShop's making, but due to a cyber communication glitch. Much appreciated.

12 settembre 2022
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Risposta di PBShop.store

Thank you so much for your review :)

We really appreciate your feedback and for giving us the opportunity to turn this around for you.

Valutata 1 stelle su 5

Avoid is safer.

I ordered a book on August 13th, enquired on its status on August 22nd only to find that they cancelled the order, apparently unable to source the book. I can see it available on internet, more than one seller, but of course at a significantly higher total price, which is why I went to pbshop, also known as paperback shop, did not see its > 80% one star reviews on trust pilot at the time. Avoid, that's my advice. Fortunately, although the order was confirmed, I didn't lose any money, no waiting for refund is necessary. Enough time wasted though.

13 agosto 2022
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Risposta di PBShop.store

Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience.
Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.

Valutata 1 stelle su 5

NOT TO BE TRUSTED

NOT TO BE TRUSTED

Uses cheap shoddy untrustworthy carrier Yodel

Claimed book delivered today -

Book NOT delivered

How do I know - delivery address is my shop !

I have been here all day

Previous experience with YODEL

They just lie lie lie and then lie some more

No reputable company would entrust such a bunch of cowboys to deliver for them.

Final analysis -

A bunch of cheapskates who dont care about the customer once they have the money

Just noticed - they are not even interested in receiving a copy of this

8 luglio 2022
Non scritta su invito
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Risposta di PBShop.store

Dear Mr Skues.

Our apologies for any conflicting information you may have received. Your order was sent via Royal Mail, not Yodel.

Although it isn't a tracked service that we use, you can use reference SM12698514223343150534F to see that your item arrived at the South Midlands Royal Mail depot on 7th July and was due to be delivered to your address on 8th July.

Should this not have arrived please do not hesitate to contact us on 01285 712 917 so we can assist further.

Valutata 1 stelle su 5

They issue excuses not refunds, avoid these if you experience anxiety

I made an order via eBay, I had to cancel and the seller kindly agreed writing ‘ We have cancelled your order with us at your request. There is no need for you to do anything else.’, the second sentence hinted at what was to follow. They did not cancel and they did not refund.

I created a PayPal case, they insisted the case must be closed, I closed it, and they insist it must be closed despite being so. My refund remains unpaid, the case is closed and eBay is unable to help.

eBay knew something was wrong and emailed with support options, and after thanking me for being with them for 15 years, they went on to suggest I seek advice from Consumer Directive, Trading Standards and the small claims court to get a refund from this seller. That was not expected.

I wasted days of having the case dealt with by PayPal by the seller insisting I close the case, eBay made those suggestions. I trust PayPal will cover this.

You will get one email a day, not including weekends, poorly worded and ignoring the issue, they will not recheck any status or pertinent information prior to their reply, you will get dishonesty and little else in exchange for your money, anxiety also.

Note that eBay is insistent the seller is able to make the refund.

These are crooks, they guided me to and through the removal of my last line of defence against losing my money, a PayPal case, they insisted it had to be closed to make a refund, they knew what they were doing.

Georgia and Hannah are crooked, this is my experience.

AVOID! £31.61 wasted.

5 aprile 2022
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Risposta di PBShop.store

We are very sorry for the issues around your order. Unfortunately as you requested to cancel and opened a PayPal case, the ability to return your funds was taken away from us and left to PayPal.
As eBay process all payments themselves, the PayPal account used was theirs and thus made it impossible for us to personally intervene.
We liaised with eBay at the highest level to ensure you were assisted and we apologise again for the inconvenience this caused.

Valutata 5 stelle su 5

Brilliant Service

My order arrived today, fast delivery and very well packaged. The ordered item was a fantastic price and far lower than elsewhere. Staff were responsive and very helpful when contacted. Thank you pbshop.store.

15 novembre 2021
Non scritta su invito
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Risposta di PBShop.store

Hello Megan,

Thank you for taking the time to leave feedback. I am very glad to hear that your order arrived in good time and well packaged. We take pride in everything we do which puts our customers at the heart of pbshop.store.

Kind regards,
Customer Service.

Valutata 5 stelle su 5

First time buyer from PBS & will…

First time buyer from PBS & will definitely buy from them again. Packaging was perfect & quick delivery was amazing. 5*****

9 novembre 2021
Non scritta su invito
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Risposta di PBShop.store

Hello Wayne.

Thank you for taking the time to leave feedback. We are very glad that you have received your order quickly perfectly packaged. We work hard to ensure our customers come first and are happy to have gained a new customer.

Kind regards,
Customer Service.

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