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Valutata 1 stelle su 5

Toy lasted LESS THAN ONE HOUR!!! Absolute GARBAGE. So much for their preposterous lies. Totally unhelpful customer support. Refund policy is deceitful as it covers in transit only. DO NOT BUY A... Leggi di più

Valutata 1 stelle su 5

Seemed flimsy on delivery so decided to check Trust-pilot reviews. My fears were confirmed so I decided to request a return. Process is to email company and request return. 10 emails over 3 weeks and... Leggi di più

Valutata 1 stelle su 5

Useless. For something that describes itself as indestructible, it is very poor indeed. My dog destroyed his in double quick time. Save your money. I have suggested to them that it is actually false... Leggi di più

Valutata 2 stelle su 5

I placed an order on 12th June which was confirmed and I received an email telling me my order was being got ready to ship. I would be notified when it was on its way. Having heard nothing by 19th... Leggi di più

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(90)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don't fall for the hype

Don't fall for the hype. I was tempted to buy one of the Paw Friends dog toys, advertised as virtually indestructible. Nice looking fox toy but much smaller than expected. Within about 6 hours, our Bull Terrier had easily pulled off one leg, one ear and torn a split in the side of the body so that all the stuffing was coming out around the house. She was certainly attracted to the toy but it was less durable than some far cheaper brands found in supermarkets. Added to this, it took ages to arrive; certainly not the 5 - 8 days quoted. Utter rubbish and a total waste of money.

25 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Dreadful company. Avoid if it’s not too late…

Dreadful company to deal with. They sell a product which does not comply with the Consumer Rights Act so I’m pursuing them for a refund via Citizens Advice Bureau ( as that’s the only way to get Trading Standards involved). CAB, having listened to my experience, sent me a form letter to use to send to Paw/Friends, giving them 14 days to respond.
My experience was very like the other reviewers, the items looked substantial in the adverts but flimsy on arrival and lasted under two hours. I expect that I can get my money back via my banks ‘Cashback’ process but I really want these scammers to pay me directly, on principle.

17 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

NOT AS ADVERTISED IT IS RUBBISH

Bought a teddy for our 17 week old dachshund and within a few hours the rope arms where chewed off and a few days later the legs where chewed off. I tried emailing company -no reply and posted on Facebook again no reply.

This company is terrible

19 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Bad, bad, bad products

Bad, bad, bad advertising. Bought 2 'indestructible' toys for my labrador puppy. Within a couple of minutes he had the ears off and the stuffing was everywhere. Thankfully managed to retrieve the toy, but he had swallowed one of the ears. Absolutely dreadful quality, I have contacted the company but as others have mentioned below, I think it is highly unlikely they will come back to me. Do not spend any money with this company. Bogus advertising and Facebook should be checking the companies they are supporting.

10 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Loved to bits....literally

Bought 3 toys hoping the ad was genuine and the dog toys would last. The order arrived as said, gave 2 to our dogs, retrievers, and they loved them to bits, literally, within a day. Heads off, ears off, ropes damaged.....
Contacted Paw Friends twice by email, (no phone contact available), and have heard nothing.
I wish I had read these poor reviews initially.
I too might try a claim via the bank.

4 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Do Not Buy! 30 day money back is a con

Basically con artists. I bought 3 of the plushies for our 3kg Cavapoo for £35, gave them to her and she tore the ears off them in minutes. When contacted to get my money back under the 30 day money back guarantee they offer I was told it only applies to unused unopened items! So totally worthless. Will be going through the bank to get my money back.

6 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Ordered 2 items on 13th June

Ordered 2 items on 13th June, supposed to have been shipped 25th June and still waiting.... Emailed the company which states as UK🤣 and got fobbed off. DO NOT buy from this chinese company!

6 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

My husband bought two indestructible…

My husband bought two indestructible toys for our dog - she’s a Jack Russell. She had the first one - it lasted precisely 7 minutes. It’s now in bits. They aren’t cheap to buy and now completely useless. Such a shame. These toys are NOT indestructible.

2 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Don't waste your money

Wish I'd come on here to read the reviews! Don't know why I fell for the claims that these are indestructible, the rope arms lasted about 10 minutes! Don't waste your money. They took ages to arrive too, not 5-8 business days as claimed....more like 3 weeks.

2 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Don’t believe this companies claim.

There were only 2 reviews on here when I ordered ours and now there is 9 and they are all saying the same thing. Took weeks to deliver and they are based in China NOT the UK or Germany where they would have you believe.

Both toys given to my cockapoos and destroyed within minutes.

So DO NOT believe they are indestructible because they aren’t. I’ll stick to KONG as they last a little bit longer.

Don’t waste your £24.95 or whatever it was for 2.

UPDATE:

I’ve reached out to the company telling them that it’s false advertising and asked for my money back…….no response. I paid using my credit card so my credit card company have refunded me £24.95 and are investigating them.

Always pay on a credit card it’s safer.

2 luglio 2026
Non scritta su invito

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