Paul Rigby Volvo Recensioni 164

Just looking and was very impressed with non-pushy attention from Gary and the information given.

I have just taken delivery of my new Volvo and love it. Sam Read, who handled the sale, was very patient and thorough at all times. His calm manner took much of the stress out of the situation his excellent communication skills ensured that I knew what was happening all the way through the process. All the other staff we came across were also couteous and helpful.

Excellent service from sam the salesman, top class dealership
Great man to deal with

Purchased a vehicle off Sam- excellent service.

Excellent service from Sam at Paul Rigby Stourbridge, Communication and assistance were paramount throughout the whole buying process, the showroom is warm, friendly and welcoming, I would definitely recommend.

Excellent service from Qashem Miah who sorted out the key on our XC 60. Qashem is very polite, friendly and eager to help. Without doubt we will buy our next Volvo from Quashem who will hopefully always be our point of contact as he is simply brilliant. Many thanks

The manager lady was so rude and sold me a car made me drive with no insurance no after care cars has minor problems but they say can't book it in till next year so disappointing never had this problem with Birmingham Volvo stay a way not professional at all would give it 0 stars if I can I don't want this car any more send a letter head to Volvo Head office

I have just traded in my XC40 for a new XC60 and the whole sales process was very professionally conducted by Sam. No fuss, just a straightforward deal that satisfied both parties….I hope, and the handover day was equally as proficient. Great job and thank you Sam.

Everything ok until they got my money and I left in my new car. Next day I found out the Volvo insurance they said was in place, actually wasn’t. I had driven my new car home without insurance. There was no apology and the courtesy phone call, to see how things are, has never come 3 months later.

Paul Rigby has always given us excellent service.
We have used this dealership for the last 3 years and have always received good service.
Friendly and very attentive staff, make for a good all round experience.

Dreadful place, managers never called back when they said they would, then had the bare faced cheek and afrantry to shout and dictate to me down the telephone. When i'm spending 75k on a new vehicle is a phone call back to much to ask? clearly when they have your money they don't care, Moral Hamedian from sales is just down right rude and quite possibly the most vulgar human being I have had to deal with.
Cancelled my order & bought elsewhere!
Avoid at all costs!!!

I found Sam Read, my appointed sales person, to be very personable and easy to do business with. He found me a car to suit my needs and explained the finer points of the finance package chosen in detail. On my pick up day Sam helped me with taxation and drive away insurance, for which I was grateful.

Excellent service, have used this dealership for two Volvos over the last ten years. Always received good service. Even when we were 250 miles away in Cornwall had a slight problem, dealership in Truro no help whatsoever. Called the Stourbridge garage and was given advice and advised to take the car in as soon as we returned home. Thanks to Katy and all the team.

Just purchased another Volvo !
Sam and Adam were so helpful and understanding .Adam was really patient and knowledgable when showing me how every thing worked on the car. Sam was very efficient,making the whole purchasing process straightforward .The ladies on the desks were lovely and friendly too,I was offered refreshments every time I went into the showroom .
I have no hesitation in recommending everyone I met at Paul Rigby Volvo in Stourbridge !

I recently bought a 1 year old Volvo XC40 from Paul Rigby. I live in Somerset so all initial contact was by telephone with Mohammed Miah. He was excellent and a pleasure to deal with. After my first contact he very promptly sent me a personal video of the car with his comments about its features and condition. There followed a number of other calls and emails and throughout the whole process he was friendly, helpful and professional.
We met when we collected the car and there have been one or two follow up calls when he answered a few queries I had.
I would highly recommend Paul Rigby and Mohammed Miah and I am delighted with the car.

What can I say. The young lad I spoke with at the service counter wasn’t even bothered, they way he spoke down to me was actually upsetting. All I wanted is a quote for repairs on my vehicle, and got treated in a hateful way. Clearly the guy had a problem with someone of my colour. Otherwise he wouldn’t have spoken down to me, very short with anything I had asked, and he thinks I didn’t see him roll his eyes at me. Especially with his short burst of breathing, like I was wasting his time. Would not go to the branch in Erdington again.

I have just collected my XC60 PHEV from Paul Rigby in Erdington. I originally ordered a V60 in August 2022, but in November Volvo cancelled the order. Max contacted me straight away and we talked through my options and I decided on the XC60. The car was finally delivered in July 23.

Max and the team kept me up to date, as best they could, on the progress of the car. I took my young son into the dealership one Sunday when Max wasn’t working, to show him an XC69. Even though we weren’t looking to buy anything that day, the team were amazing, offering my son and me a drink and just generally making us feel special.

The car finally arrived and I went to collect it last Monday afternoon. Again my son wanted to be there.

When we arrived at the dealer, the lady that greeted us sat us down offered us drinks and the spent the next 5 minutes engaging with my 11 year old. she seemed genuinely interested in what he had to say - it’s these small things that make all the difference to me

Max came out and again, interacted with my son, which made him feel special (my son, not Max). This just added to the positive nature of the experience.

We eventually got to the car and Max unveiled it to reveal our new XC60. The new Volvo’s are full of tech and it would have been very easy for Max just to stick to a script and show us what we needed to know, however, there were certain things that my son had read about on the car, so Max showed him those things first and then showed us the other bits - again, just a very inclusive experience

After being there a couple of hours, we eventually drove away

As regards the car itself, it is, without question, the most comfortable car I’ve ever driven and I’ve owned Jags, Audis, BMW’s over the years, as well as a Volvo V60. The car is solid, no rattles, it’s difficult to know when you’re running in pure electric or when the engine’s started, it’s that quiet. The sound from the Harmon Kardon system is fantastic, so goodness only knows what the Bowers and Wilkins is like!

I cannot recommend this team highly enough. The whole buying experience from start to finish was positive - it just felt very Volvo - not at all ostentatious, but we were made to feel like we were the most important people in the room each time that we were there.

The car will definitely be going back there for all of its ongoing service and maintenance

Thank you Max and everyone at Paul Rigby Volvo

Good Costumer service - clear communication from the dealer, reference booking my car in and the time line when it would be ready to pick up.

It was a no hassle process in getting my car booked in and serviced. I've had numerous cars from other dealers BMW, Audi and Land Rover.
I have been made to sit and wait for excessive periods of time when dropping my cars off for a service but not with my Volvo.

I bought my levc from Paul Rigby Nov 2018 Birmingham after sale service is terrible.
Very difficult to book for service. I had a issue with the vehicle on 15 May got booked on 2nd June they checked it they said need parts it is now 21 june stil waiting for parts rang them so many time.
They never rang be back today they rang me asking which parts you needed to repair they should know and book for repair on 14 July 2023 the girl on the phone was very rude and threatened me that she going to put the telephone down
I do not know whether they got parts or not

I purchased a Volvo XC60 a few months ago from the Stourbridge dealership; however, since that purchase, there has never been a follow-up call, email, or anything to ask how the car was performing. I suspect the reason is the confrontation I was met with when purchasing, but I am surprised that the branch never made a follow-up. Instead, it was a deal done, and move on to the next customer.