Parking.com - 725 ASH AVENUE Recensioni 7

Not only did I get stuck at the gate because the system wasn't working and the arm would not raise. Once they did let me out after about 15 minutes of waiting I ended up having to pay online and they charged me an additional dollar on top of what I had to pay for already I'll do to their system failing I wasted my time and I still had to pay extra fees on top of it.

The entire experience sucked. You equipment did not work at all. I was trapped in the parking garage for 15 minutes making me late for an important obligation.

Machine at exit ate my ticket and I couldn't leave. Line of cars behind me waiting for me to give help desk my phone and lic plate so I could be charged. Very focused on getting your money and not the customer experience. When a person is tired and ready to leave they do not want to wait and hold up others. You should let the people out so they don't feel trapped and send someone out to fix the machine. It isn't my fault your machine is broken. Company is more focused on making sure to get my money than customer service.

Payment machine malfunctioned and charged only partial payment leaving me pleading with the attendant to raise the arm to let me proceed. Meanwhile there were at least 6 cars behind me with people yelling and swearing at me, making it impossible to hear the attendant. Someone even got out of their car and aggressively approached me, swearing at me to “just go through the fu**ing gate.” I think he was trying to use his key card to help open the gate, but it was frightening, frustrating, and embarrassing. The lengthy process and multiple questions turned a small problem into a significantly larger issue. Had I reacted differently to the young man aggressively approaching me, the incident could have ended very badly. So unnecessary!

My card wouldn’t work in their PlayStation so I use the call button I had the seven dollars in cash but no one would come so they said I could pay using the link. They failed to mention that there was also a two dollar service fee so I ended up paying two dollars paid will never park there again

Credit card machine was not working on exit, tried both cards that had worked earlier in the day. The person who answered to assist us spoke to quickly and garbled. He was not helpful in our situation. If I could give you 0 stars I would.

Parking garage was broken and wouldn’t take any of my credit cards or debit cards. Had to wait 30 minutes and rude services when pressed for help button and still got charged the extra 30 minutes again worst experience ever I rather walk from home then park there again