Park247 Recensioni 

Avoid this company — extremely poor and stressful experience.

I booked a meet-and-greet parking service at Stansted Airport, and the experience was one of the worst I have ever had.

On arrival: I called them around 20–25 minutes before arriving at the airport, as instructed, and was told that someone would meet me. When I arrived and called again, they said they had no record that I was there. I explained that I had already called, and the person I spoke to told me that the operator had failed to put it into their system. I was then told to wait another 20 minutes.

After waiting, I called again and was told the driver would be there in 10 minutes. Fifteen minutes later, I called again and was told the driver was on Level 0 and coming up to Level 5. Another 10 minutes passed with no one showing up. After several more calls, someone finally arrived — casually dressed in slippers — and I had been waiting for almost an hour. I was extremely stressed and was nearly late for my flight.

The return journey was just as bad.

As soon as I came out of the plane, I called them and was told that my car would be in the Green Car Park within 20 minutes. I was on a local flight with no luggage, so I reached the car park in about 10 minutes. However, there was no car.

After waiting another 30 minutes, I called and was told it would be another five minutes. Five minutes later, there was still no car. I kept calling, and after almost 50 minutes, they finally told me that the car was actually in the Blue Car Park.

I went to the Blue Car Park, but the car wasn't where they told me it would be. I repeatedly asked them for the driver's phone number so I could locate the vehicle, but they refused to provide it. Eventually, they told me that the driver had left my car with the key on the wheel.

At that point, I was extremely worried and told them I was going to call the police. Their response was essentially that they didn't care.

Fortunately, a car park attendant noticed that I was distressed and came over to help. He was surprised by the situation, and together we started looking for the car. We eventually found it parked a long distance away from where I had been instructed to look.

This was an incredibly stressful and unacceptable experience. The communication was extremely poor, instructions were repeatedly incorrect, and I was left worrying about the whereabouts of my car after being told the keys had been left inside it.

I would strongly recommend avoiding this company if you value your time, peace of mind, and the security of your vehicle.

If only I could give this scamming company a 0 I would!
It’s a total SCAM, AVOID like the plague, they charge you when booking whatever fee you agree, then when you drop the car off they charge you a further fee, then only to find out when we was away that the car had been moved and used on the car tracker, they rinsed the car charge, when we rung them they said it was in a safe allotment, on arrival back to Stansted we rung them to let them know we’d arrived only to make us wait nearly 2 hours to return the car, when we rung them and threatened them with reporting the car stolen they were really arrogant and cocky and said we’d had to wait a further 30 min, to then finding out on our car app that the car had been dumped in the airport with the key left inside the wheel arch, they couldn’t even face us, we had a drive to the allotment where they’re keeping the cars and there’s actually a few “companies” that are storing cars there under the same pretences.
They are cowboys and scammers, my partner managed to get 20£ back off them for the car in and out fees out of Stansted airport, honestly… save yourself hassle and AVOID!

Vehicle used while in their custody and key not returned

I left my car and ignition key with Park247/Stansted Parking Services Ltd while travelling from Stansted.
While the vehicle was supposed to be in their custody, I received evidence from APCOA showing the vehicle entering Stansted Express Drop Off at approximately 1:08am and leaving at approximately 1:38am. I had not authorised this use.
When we returned to collect the car, they were unable to return our original key. We were told the key was apparently in Bristol.
Fortunately, we had brought a spare key and were able to recover the vehicle ourselves.
The vehicle is leased, so I am now reporting the missing key as a security issue to the leasing company and seeking advice about disabling/replacing it.
I have requested a full written explanation from the company.
Based on my experience, I would not entrust a vehicle to this company again.

Stolen my car chair used my car for a week while I was away came back with no diesel left my car at raddison car park with key on wheel. Been blocked from them had phone put down been gives emails that bounce back absolute joke.

Great service, appart from the fact that they ask you to call 30mins before drop off but no one picks up the phone, then the guy showed up 30 mins late and I almost missed my flight, they’re rude on the phone and when I started complaining they hung up on me. Well done!

Awful service DO NOT USE!!! This comply is committing fraud and are complete scammers. They used my car over the weekend I left it with them, damage and scratches on the side of my car, filthy mud throughout the car including the boot, litter left inside my car including a cigarette lighter. Car stinks of cigarette smoke and they have been smoking in it - it was brand new so was in pristine condition but not anymore. I was alerted throughout the weekend that the car was being used through my BYD app and I called them but they continued to ignore my calls. It took ages for collection and drop off and they just left my car with the key unattended in a different area than they told me to wait so they weren't seen - they know exactly what they're doing. Absolute scammers - DO NOT USE. I've reported the experience to authorities and I hope that this company cannot continue taking advantage of people like this.

Scammers and thieves. Used our car while we were away and a whole tank of fuel, stinks of cigarette smoke and ash in car (we do not smoke and got the car new). They have stolen our possessions from the car, broke sons toy, left rubbish in car. They were extreme rude on the phone. No manager contact, no reply on email. We waiting two hours get our car back at the airport and then left on double yellows with key on tyre (Obviously avoiding us). Guy on the phone claimed they did not have our number plate and then clearly they had neen using it while we had been away. We feel violated and discusted. Reported to the police!

If I could put O I would! Please do not use this, my car was damaged and covered in mud ok the inside. My glovebox was open and money was stolen. The car was completely rummaged through. I sent emails, called and nobody has got back to me. In addition, they tailgate cars which means when you leave, you have to pay the fee again. Fortunately, Stansted airport have this on CCTV.

I will give them another 5 working days. If no response, I will get the police involved.

@park247 - you know my complaint, please respond.

PLEASE DO NOT USE.Supposedly securely parked during my holiday vehicle was used to enter the airport hotel when I wasn’t in the UK received a ticket. Spoke to them on at least 40 occasions and emailed more than 100 times only response it is being reviewed, now when I call they disconnect before I even get answered.

Terrible service with no customer orientation and very shabby

Absolutely shocking meet and greet!
Arrived at Stansted to be told I had to drive to the offsite parking as there was no space at the airport parking.
Then waited 30 minutes so be taken to the airport in a car that didn’t fit our luggage in. I then had to drive my car back to the airport for them to collect. Communication was awful and it was a shambles.
Picked up my car after my holiday to find at least an extra 40 miles on my car and it smelt.
Got home to a parking fine at the airport hotel when the car was in the company’s care.
Over a week of daily emails and calls and still no acknowledgment.
This company need to be closed down

Extremely concerning experience and no response

Left my car with Park 24/7 at Stansted Airport. The following day I discovered through my Mercedes app that my car had been left unlocked, so I had to remotely lock it myself. I then received a collision detected notification while the car was still in their care.

Despite contacting them regarding such a serious matter, I have received no proper response or explanation.

Very concerning lack of care and communication when customers are trusting them with their vehicles.

Vehicle returned filthy, personal items left inside and unexplained mileage – extremely disappointing
We used Park 24/7 for meet-and-greet parking at Stansted Airport while we were away on holiday. Unfortunately, our experience has left us with serious concerns about how our vehicle was treated while in their care.
Our car had been professionally valeted just two days before we travelled, at our own expense. When it was returned to us, it was immediately obvious that it was significantly dirtier. There were muddy marks on the exterior, muddy footprints inside, and food crumbs around the driver's seat and centre console. We also found an open water bottle, half a Kinder Bueno, charging cables and a cigarette-lighter charging adaptor that did not belong to us. We have photographs documenting all of this.
Most concerningly, we noticed what appeared to be approximately 80 miles of unexplained additional mileage. Given that the off-site parking facility is only a short distance from the airport, we asked the company to explain the vehicle's movements. Mercedes-Benz has since confirmed that historical trip data is unavailable to us, so we cannot independently establish exactly where the vehicle was driven. However, Park 24/7 has still not provided any explanation for the discrepancy.
We contacted the company immediately upon collecting the vehicle and were told to send photographs. We did so, but received no acknowledgement or meaningful response until we followed up formally. The eventual reply was a generic apology which did not address the condition of the car, the mileage concern, the items left inside, or our request for reimbursement.
We have requested a full refund of the parking charge and reimbursement for the cost of having the vehicle professionally cleaned again. At the time of writing, no resolution has been offered.
I have since read other reviews describing similar concerns, which makes our experience even more disappointing. I cannot speak to the circumstances of those customers, but I would strongly encourage anyone considering this service to read the reviews carefully and consider the risks before handing over their vehicle and keys.
We trusted Park 24/7 to look after our car while we enjoyed our holiday. Instead, we returned to a vehicle in an unacceptable condition and have had to spend our time chasing a company that has failed to provide a proper explanation or resolution.
Based on our experience, I would not use Park 24/7 again and would not recommend them to others.
I will update this review if the company provides a satisfactory explanation and resolves the complaint.

DO NOT USE! This company is a scam, how they are able to operate on Stansted premises is a disgrace. Your car will be left in waste land (Google Burton lane), car returned late and dirty and staff don’t speak English. Was told to meet at a location and received a £100 fine. Already complained to the company, Stansted airport and my credit card company for refund, don’t believe the positive reviews it’s a Scam!

Awful service. From being given the wrong information, to been swore at on the phone , to waiting over an hour for the car to be returned and having massive mileage added to the car . Do not use this company!!!

Do not use this company,they are a farce. Booked for meet and greet at Stansted and was told to take the car to level 5 at the green car park. This was a 10 minute walk to the terminal with the kids. Upon our return I booked the car pick up for 4am after a night flight from Cyprus. We stood in the cold at Green carpark and waited 50 minutes which could’ve been longer if not for my calls. Was told the car is coming but my tracker still had it parked on wasteland on the other side of the airport. The driver eventually pulled up saying “I’m just driver” left a ticket then ran. I went upto the barrier and was told to pay £528 to exit even though I’d paid the £13 to exit. I buzzed help and she explained that this company has a very bad reputation for this service,Thankfully after 5 mins of admin she raised the barrier and let me on my way with no added charges… this was booked through compareparkingdeals.co.uk so also another company to avoid. My car was return covered in mud with both the driver and passenger insides also full of mud and dirt…. Dreadful company that should be avoided at all cost.

Extremely Disappointing and Unprofessional Valet Parking Service

This is by far the worst valet parking service I have ever experienced. My experience with Park 247 was extremely stressful, and I found the service unreliable, poorly organised, and completely lacking in customer service.

When we arrived at Gatwick North Terminal for departure, a random individual turned up late wearing a hoodie and flip-flops. He was not wearing a uniform and did not provide any form of identification. He told us he was there to collect our car, but given the circumstances, we were understandably very concerned about handing over our vehicle.

The problems continued when we returned to Gatwick. We called as soon as we arrived, but the mobile number repeatedly went to voicemail. Eventually, we managed to speak to someone and were told our car would be brought to us. Around 30 minutes later, the car still had not arrived. When we called again, we were told that we had never called in the first place, and we were effectively called liars. This was incredibly frustrating and completely unacceptable.

The attitude of the person on the phone was particularly disappointing. Rather than trying to resolve the situation professionally, the conversation became argumentative and rude. At one point, after I became understandably frustrated, I was told, “You think you’re a gangster?” This is an absolutely shocking way to speak to a paying customer.

I also checked my vehicle’s camera footage afterwards and discovered that the car had apparently been left parked in an isolated location in Crawley rather than in what I would consider a secure, professional parking facility. This raised further concerns about how the vehicles are handled and stored.

On top of everything else, we were also asked to pay additional car parking charges that had not been clearly specified when we made the booking. Had I known about these additional costs and experienced this level of service beforehand, I would have paid a little more and used a more established Gatwick parking company instead.

Overall, this was an extremely poor experience from start to finish. The communication was terrible, the customer service was unacceptable, and the way our vehicle was handled left us seriously concerned.

I would not use Park 247 again and, based on my experience, I would strongly recommend considering other, more established Gatwick parking providers.

Poor service. They asked me to pay for parking that I already paid for and then go and ask for refund from their agent. I was arguing with them that this is not right for 30 mins with 2 little children in my car but they wouldn’t let me go.
They also played with my setting and unplugged by dash cam which I noticed 2 hours into drive home.
I do not recommend this company.

Phones are never answered. They took ages to pick the car up and ages to drop it back. They badly damaged my front driver side alloy wheel and are now not answering my mails to get the damage repaired so I will have to take them to the small claims court. Fortunately I had taken photos of the car and wheels just before I handed them the keys so I can prove they did the damage.

The car was not collected and we waited an hour before having to leave it with the keys. 5 days later it was collected.

When we arrived back the car was not there and we waited two hours before in the end getting a taxi to collect it.