I did not receive my shipment even though USPS marked it as delivered. I expected a hassle and no real resolution. Paleovalley was very responsive, offered suggestions and then made everything right.... Leggi di più
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100% Grass-Fed Bone Broth Protein in Vanilla is fantastic! The ingredients are clean, and the quality is excellent. I’ve been really impressed with the product overall. On top of that, their customer... Leggi di più
L'azienda ha risposto
Everything I’ve bought from them is wonderful. Amazing outstanding ingredients. Taste extremely good. Just got the meat sticks and I can’t stop eating them. Golden, milk is amazing. Delivery was fast... Leggi di più
L'azienda ha risposto
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers... Leggi di più
L'azienda ha risposto
4,2
Molto buono
616 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
PaleoValley, The Best Company Ever!
PaleoValley! Hands down, this is the #1 best business out there! Their team is incredibly positive and supportive. When I accidentally ordered the wrong product and realized my mistake upon delivery, returning it and swapping for the right one was a breeze—no hassle whatsoever. They were so accommodating and never made me feel embarrassed about the mix-up.
Their products are simply the finest I've encountered. As a loyal customer for over a decade, I've never once had to question the quality—it's consistently exceptional!Without a doubt, the top company in the United States!
26 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your incredibly kind words and for being a loyal customer for so many years. That truly means a lot to us.
We’re so glad our team was able to help make the exchange easy and stress free. Mistakes happen, and our goal is always to make sure our customers feel supported and taken care of.
It’s also wonderful to hear that you’ve continued to trust the quality of our products over the years. Your long-time support means the world to our entire team. Thank you again for being part of the Paleovalley community.
I have been using the Vanilla bone…
I have been using the Vanilla bone broth for almost a year and this company is great, truly. I also order the meat sticks when they have sales.(they often have deals with all of their products) Customer service is quick and always helpful!
1 marzo 2026
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Risposta di paleovalley.com
Thank you so much for sharing your experience! We’re so glad to hear you’ve been enjoying the Vanilla Bone Broth and grabbing the meat sticks during our sales. It means a lot to know the products have been part of your routine for the past year.
We also truly appreciate the kind words about our customer support team. They work hard to be helpful and responsive, so your feedback means a lot. Thank you for being part of the Paleovalley community!
Fast and honest
The quick refund on my order when I couldn't use the chocolate bone broth due to my sensitivity to artificial sweeteners, was speedy. They had offered buy one get one free and they backed up the money-back guarantee.
I only gave it 4 stars because I really couldn't drink the chocolate one. The others may be great.
23 febbraio 2026
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Risposta di paleovalley.com
Hi there,
Thank you so much for your thoughtful review and for sharing your experience.
We’re really glad to hear the refund process was quick and straightforward. When we offer a guarantee, we truly mean it. If something isn’t the right fit, we want to make it easy to make it right.
We’re sorry the Chocolate Bone Broth didn’t work for you. Taste preferences and sensitivities are very personal, and we completely respect that. At Paleovalley, we use natural sweeteners rather than artificial ones, but we know that even natural ingredients can affect people differently.
If you ever decide to try one of the other flavors, we’re always happy to help you choose one that may better match your preferences.
We truly appreciate you giving us a try and for recognizing our commitment to standing behind our products.
Very good
When I first received your product I tried one it was a little different than what I'm used to but after a few bites I found it very flavorful and enjoyed it thank you
15 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing this.
We completely understand that trying something new can feel a little different at first, especially when it comes to food. We love hearing that after a few bites you found it flavorful and enjoyable. That means a lot to us.
At Paleovalley, we focus on simple ingredients and traditional preparation methods, so the taste can stand out in a good way once your palate adjusts.
We truly appreciate you giving it a try and taking the time to leave a review. Thank you for your support.
Great snacking product that is all…
Great snacking product that is all natural.
18 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing this. We are so happy to hear you are enjoying our snacks.
Keeping our products simple, high quality, and made with real ingredients is something we care deeply about, so it means a lot to know that stands out to you.
We truly appreciate your support and are grateful to have you as part of the Paleovalley community. If you ever need anything, we are always here for you.
After a frustrating time with…
After a frustrating time with communication regarding order issues, I received a very thoughtful and generous answer to my unanswered questions. I have always loved their products, so stuck with them, though I was suspect of their customer care. With their recent response, I KNOW they care about their customers & actually go the extra mile.
Thank you, thank you, Paleo.
16 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
This truly means so much to us. Thank you for giving us the chance to make things right.
We are genuinely sorry that your earlier experience left you feeling frustrated or unsure about our customer care. That is never how we want anyone to feel. Hearing that our recent response helped restore your confidence tells us everything.
Your loyalty, especially when you were unsure, does not go unnoticed. We are so grateful that you have loved our products and chose to stick with us. That kind of trust matters.
Thank you for your patience, your honesty, and your kind words. We are always here for you and will continue doing our best to go the extra mile.
A quick response
A quick response, someone who listens to you, and superior product is why my experience has been amazing. The support is excellent and friendly. They corrected a mistake, apologized and I truly felt like they cared about my experience. The service and product are top quality in my opinion !
16 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Wow, thank you for this. It means so much to hear that you felt listened to and cared for.
We are truly glad we were able to correct the mistake quickly and make things right. Owning it, apologizing, and taking care of you is exactly how it should be.
Hearing that you feel both our service and our products are top quality really encourages our whole team. We work hard behind the scenes to make sure your experience matches the standards we hold for our ingredients.
Thank you for your support and for sharing your experience. We are so grateful for you.
AMAZING COMPANY
I have been a PV customer for a few years now. I believe their products are superior and their Customer Service is outstanding. I use their Apple Cider Vinegar and it actually cured my acid reflux. Just ordered 3 more bottles. I will continue to be a customer and recommend to all my family and friends.
16 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
This is so wonderful to read. Thank you for being part of the Paleovalley family for the past few years. Your continued support truly means the world to us.
We are thrilled that you love the products and have had such positive experiences with our customer service team. That combination is exactly what we strive for.
We are especially glad to hear our Apple Cider Vinegar has been a helpful addition to your routine. While we cannot make medical claims, it is always encouraging to hear when customers feel better and find something that works well for them.
Thank you for recommending us to your family and friends and for ordering more. We are so grateful for your trust and loyalty.
I had some confusion about an offer…
I had some confusion about an offer from Paleovalley. I sent an email asking my questions. They responded very quickly and cleared up my confusion. It was a very pleasant experience!
10 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing this.
We are really glad you reached out and gave us the opportunity to clear things up. Promotions can sometimes feel confusing, so it means a lot that you felt supported and had a pleasant experience.
Our team works hard to respond quickly and make sure everything is clear and easy, so your feedback truly encourages us.
We appreciate you being part of the Paleovalley community and are always here if you need anything.
Top Notch Company
Top Notch Company. Great products - clean, pure, and great customer service. I love this company and I trust them.
Dr. Christina Winsey, in the Free State of Florida, the Republic of the united States of America
12 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi Dr. Winsey,
Wow, thank you so much for this thoughtful review. Your kind words truly mean a lot to our entire team. We work hard to provide clean, high quality products and responsive customer service, so hearing that you trust us is incredibly encouraging.
We’re so grateful to have you as part of the Paleovalley community. If there’s ever anything you need, we’re always here for you.
With appreciation,
The Paleovalley Team
I was about to run out of my last order…
I was about to run out of my last order & I needed to have my next order shipped asap.The delivery was made on the 6th of Feb.It was here before I ran out!Thank You.
27 gennaio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for sharing this!
We’re so glad your order arrived right on time. There’s nothing worse than getting close to running out of your favorites, so we’re happy everything worked out perfectly.
We truly appreciate you being part of our community and trusting us with your health. If you ever need help adjusting shipping dates or managing your next order, we’re always here for you.
Consistently delivered high quality…
Consistently delivered high quality flavor and ingredients for many years now that I have been a customer. They also are attentive at proactively responding whenever I need resolution of any concerns, however rarely one might arise
6 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for being a long time customer and for taking the time to share this.
It truly means a lot to hear that you’ve consistently experienced high quality flavor and ingredients over the years. We put so much care into sourcing and crafting our products, so knowing that it shows makes our day.
We also appreciate your kind words about our support team. While we always aim to get everything right the first time, we’re grateful for the opportunity to make things right whenever a concern does come up.
Thank you again for your continued trust and support. We’re honored to serve you.
Paleovalley beef sticks Rotten
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers. I’d like to inform them that they could have a public health crisis on their hands and people could get sick and maybe worse. If they’re this irresponsible, do you really want to consume their products? I don’t.
9 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for taking the time to share this. We take any report like this extremely seriously, and we’re very sorry to hear about your experience. This is not something we expect or take lightly.
Our team has sent you a contact request through Trustpilot so we can gather the details needed to investigate this immediately. Please respond directly to that request so we can review the product information, lot details, and packaging and escalate this to our Quality team right away.
Food safety is a top priority for us, and we want to make this right while also ensuring there are no broader concerns. Once we connect, we’ll be able to take appropriate next steps.
We appreciate you bringing this to our attention and look forward to hearing from you so we can address this properly.
Paleovalley Customer Support
Superior and Prompt Customer Service
I emailed a request that my auto-ship order of beef sticks be cancelled. I was pleasantly surprised that was done in less than one business day. Some internet companies require the customers to go back to their website (which usually requires a sign-in) to process a request such as this. Paleovalley made this simple and fast. More companies should be like Paleovalley in this regard. The quality of their beef sticks is superior. IF they had a variety pack of flavors, I'd be an auto-ship customer for life.
17 dicembre 2025
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for taking the time to share this thoughtful review.
We’re really glad to hear the cancellation process was simple and handled quickly. Our goal is always to make things easy and respectful of your time, whether you’re placing an order, updating a subscription, or canceling one. Hearing that this stood out to you means a lot.
We also truly appreciate your kind words about the quality of our beef sticks. That is something we never compromise on.
And we love the idea of a variety pack. Feedback like this is incredibly helpful, and we will be sure to pass it along to our team. We would love to earn that “auto-ship customer for life” status one day.
Thank you again for your support and for sharing your experience with us.
Bad golden milk
I bought alot of their products over the years, but the last time I bought 4 bags of the golden milk they had changed the formula. Bought dozens in the past great stuff but my last order when I blended it as usual It made a disgusting brown frouth. Bitter and undrinkable. Call and complained and they sent for more bags. Said it was the same formulation. I drank enough of the stuff when it came out to know better. Same problem. Undrinkable, they should have left well enough alone. Even tried scooping the brown frouth off the top, didn't help. I really use to enjoy their products especially the bars and beef and deer meat sticks.. Now I just don't trust what their selling any more.
4 febbraio 2025
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for taking the time to share this. We want to be very clear that this experience is absolutely not expected, and we are genuinely concerned by what you described.
We have not changed the formula of our Golden Milk, and it should never taste bitter or be undrinkable. What you’re describing does not align with how the product should look, blend, or taste, which is why we would really appreciate the chance to look into this more closely and make it right.
Please respond directly to this Trustpilot review so we can reach out to you. Our team would like to gather a bit more information, including batch details, and work toward a resolution that feels fair to you. Longtime customers like you matter deeply to us, and we never want anyone to feel unsure about trusting our products.
Thank you again for raising this. We hope to connect with you soon and resolve this properly.
Great products and consistently good customer service
Great products and consistently good customer service. We've had a few subscriptions with Paleo Valley the past few years. Always professional and easy to work with.
3 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for the kind words. We’re really glad to hear you’ve had a great experience with both our products and our customer service over the years.
It means a lot to us that managing your subscriptions has been easy and that our team has been consistently helpful and professional. Longtime customers like you are the reason we do what we do.
Thanks again for your support and for being part of the Paleovalley community.
I love the products from this company…
I love the products from this company because they’re delicious and they seem to focus on producing healthy products in a conscientious way. I really love their Golden Milk and I have it every night after dinner with some half-and-half and some boiling water. I also love their bone broth and their snack sticks. I definitely like the direction they are going.
3 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for sharing this. We’re really happy to hear how much you’re enjoying the Golden Milk and that it’s part of your nightly routine. That sounds like the perfect way to wind down.
It also means a lot to know you appreciate our focus on thoughtfully sourced, health forward products. From the bone broth to the snack sticks, we put a lot of care into every step, so hearing this kind of feedback truly makes our day.
Thank you for being part of our community and for trusting us with your wellness. We’re grateful to have you with us.
Rancid before “Best By” date
Started a subscription and everything was fine. Eventually slowed down on my consumption and developed excess inventory. Cancelled my subscription due to excess product and getting tired of the meat sticks. Fast forward a few months - started finding sticks that just didn’t taste right (edible, but didn’t taste good). Fast forward a few more weeks - started finding a lot of sticks that tasted bad (several flavors). Checked the “best by” dates and they were still within several months of expiration. These meat sticks had been unopened and stored in my climate-controlled kitchen cabinets. Some were actually turning grey inside! 🤢
Called customer service to report my dissatisfaction. They noted my complaint, but offered no refund nor exchange due to the product being over their 60 day policy. Extremely dissatisfied with the product’s shelf life! Will not be ordering again…
3 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for taking the time to share your experience. We are truly sorry to hear about what you encountered with your meat sticks. That is definitely not the quality we expect from our products, and this is not typical of what our customers experience.
Our meat sticks are made without artificial preservatives, so proper storage and product quality are extremely important to us. What you described, especially with products still within the Best By date, is something we would genuinely like to look into further so our quality team can investigate what may have happened.
We did send you a Trustpilot contact request so we can review your specific case in more detail, including the lot numbers and storage conditions. If you are willing, please reply there so we can connect directly and work toward a resolution for you.
We truly appreciate you bringing this to our attention and would really like the opportunity to make this right.
Kindly,
The Paleovalley Customer Service Team
Customer service is worthless
I actually liked their products but their customer service NEEDS a great deal of work. Do NOT email them any type of questions, or ask for their help in an order, or subscribe & save because they will MESS IT UP!!! Then give you a lame story that they can not get back your original subscribe and save with the cost you were paying. REALLY? How stupid do you think I am??
I do not need this kind of DRAMA in just trying to change a subscribe and save. Worthless customer service operations. Did you go to school???
29 gennaio 2026
Non scritta su invito
Risposta di paleovalley.com
We are truly sorry for the frustration and confusion you experienced. This is not the experience we want any customer to have, and we completely understand why this situation was upsetting.
There was a misunderstanding while adjusting your subscriptions, and we sincerely apologize for the stress this caused. Our team has reviewed your account and we are reaching out to you directly by phone to make things right and ensure everything is set up exactly as you originally requested, including honoring your Subscribe & Save pricing.
We appreciate you bringing this to our attention and giving us the opportunity to correct it. Your feedback is taken very seriously and will be used to improve our processes so this does not happen again.
Thank you for your honesty, and we truly hope to regain your trust.
Paleovalley Customer Support Team
BAD flavor
Taste is a subjetive thing but I found the vanilla flavored bone broth protein powder to be disgusting. It almost has a sour taste to it. The chocolate is palatable, but I wouldn't say it tastes "good". I will not be buying this product again and actually threw out the vanilla bag.
23 gennaio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for sharing your honest feedback. We completely understand that taste is subjective, and we are sorry to hear that the vanilla bone broth protein was not enjoyable for you. That is certainly not the experience we want anyone to have with our products.
While many customers love the vanilla flavor, a sour taste is not something we would expect and is something we would want to look into more closely. We would really appreciate the chance to review your specific order and product details so our team can better understand what may have happened.
We did send you a Trustpilot contact request. If you are willing, please reply there so we can connect with you directly and see how we can help resolve this for you.
Thank you again for taking the time to leave a review and share your experience with us.
Kindly,
Paleovalley Customer Support Team
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