I did not receive my shipment even though USPS marked it as delivered. I expected a hassle and no real resolution. Paleovalley was very responsive, offered suggestions and then made everything right.... Leggi di più
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100% Grass-Fed Bone Broth Protein in Vanilla is fantastic! The ingredients are clean, and the quality is excellent. I’ve been really impressed with the product overall. On top of that, their customer... Leggi di più
L'azienda ha risposto
Everything I’ve bought from them is wonderful. Amazing outstanding ingredients. Taste extremely good. Just got the meat sticks and I can’t stop eating them. Golden, milk is amazing. Delivery was fast... Leggi di più
L'azienda ha risposto
Purchased Paleovalley beef sticks - Teriyaki. Several have spoiled inside the unopened packaging. It’s disgusting. There is NO access to their “contact us” webpage. No customer service contact numbers... Leggi di più
L'azienda ha risposto
4,2
Molto buono
616 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The meat sticks are SO DELICIOUS
The meat sticks are SO DELICIOUS! Much better quality and taste from anywhere else. The corrected a mistake on my previous order. Great customer service!
30 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your kind review. We’re thrilled to hear you’re loving our meat sticks and that they stand out to you in both quality and taste.
We’re also glad we were able to correct the issue with your previous order and provide a positive customer service experience. We truly appreciate your support and thank you for being part of the Paleovalley community.
Love the products
Love the products. Customer service is excellent.
28 marzo 2026
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Risposta di paleovalley.com
Thank you so much for your kind words. We’re so glad to hear you love the products and have had an excellent experience with our customer service team.
We truly appreciate your support and thank you for taking the time to share your feedback.
My paleo valley
I am just beginning my paleo valley journey. Two different flavors I’ve eaten taste great I had a concern about a subscription and they helped me fix it right away. The people are nice and I value the fact that I can use these sticks to shore up my protein to curb my hunger in between meals.
28 marzo 2026
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Risposta di paleovalley.com
Thank you so much for sharing your experience. We’re so glad to hear you’re enjoying the start of your Paleovalley journey and that the flavors you’ve tried have been a hit.
It’s also wonderful to know our team was able to quickly help with your subscription concern. Providing kind and helpful support is very important to us.
We’re happy our meat sticks have been a convenient option for helping curb hunger between meals and support your protein intake. Thank you again for your support and for being here with us.
Just got my order
Just got my order, beef sticks and bone broth. Tried a beef stick...LOVE! Tried the broth...LOVE
27 marzo 2026
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Risposta di paleovalley.com
Thank you so much for sharing your feedback. We’re thrilled to hear you’re loving both the beef sticks and the bone broth already.
It means a lot to have your support, and we’re so glad your order made such a great first impression. Thank you for choosing Paleovalley.
The bone broth gave me horrible hives
The bone broth gave me horrible hives
Took me a while to work out the source hade to do research
26 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
I’m so sorry to hear about your experience, that sounds really uncomfortable and concerning. Thank you for taking the time to share this with us.
While reactions like this are uncommon, everyone’s body can respond differently to certain ingredients. We’d really like to look into this further and make it right. If you’re open to it, please reach out to us at support@paleovalley.com
with the product details, including the best by date if you still have it, so our Quality team can review this thoroughly.
In the meantime, we recommend discontinuing use, and if symptoms persist or worsen, please consult with a healthcare professional.
We truly appreciate you bringing this to our attention and hope we can turn this experience around for you.
Warmly,
The Paleovalley Team
Excellent products
Excellent products. Love the Chocolate Bone Broth Protein and have it my coffee every day. Meat sticks are great. Subscription pricing and delivery is so convenient.
26 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for your kind words and for sharing your daily routine with us, we love hearing that our Chocolate Bone Broth Protein has become part of your coffee ritual!
We’re so glad you’re enjoying the meat sticks as well and finding the subscription convenient. That’s exactly what we aim for, making it easy to stick with products you love.
We truly appreciate your support and are so happy to have you as part of the Paleovalley community. If you ever need anything, we’re always here to help at support@paleovalley.com
.
Warmly,
The Paleovalley Team
I’ve been a customer of PV for several…
I’ve been a customer of PV for several years now and not only do I love their products and what they stand for but their customer service is always top notch. Each time I’ve had a question or concern (which is rare), someone is always available to get back to me and quickly. I know I’m dealing with a real person too-which seems to be few and far between nowadays. I always appreciate their attention to details and their attention to ensure their customer satisfaction is achieved. I highly recommend them.
26 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for your continued support over the years, it truly means a lot to us.
We’re so glad to hear you’ve had consistently positive experiences with both our products and our customer service. Making sure you feel heard, supported, and taken care of every step of the way is incredibly important to us, so your words really mean a lot to our team.
It’s especially meaningful to hear that you feel the human side of our support, that’s something we care deeply about.
Thank you again for your recommendation and for being such a valued part of the Paleovalley community. If you ever need anything, we’re always here for you at support@paleovalley.com
.
Warmly,
The Paleovalley Team
I love this company
I love this company! Very easy to work with and clean food. Everything is delicious!
I had a situation where my package was misdelivered by the Post Office and Paleovalley was going to replace it. Luckily, the neighbor down the street brought it to me, so I notified Paleovalley not to send the extra order. What a blessing they are!
25 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for your kind words, this truly means a lot to us.
We’re so glad to hear you’re enjoying the products and that your experience with our team has been a positive one. Situations like that can be frustrating, so we’re really happy everything worked out and that your neighbor was able to get your package to you.
We also really appreciate you letting us know so we could stop the replacement, that was very thoughtful of you.
Thank you again for your support, we’re so grateful to have you as part of the Paleovalley community. If you ever need anything, we’re always here for you at support@paleovalley.com
.
Warmly,
The Paleovalley Team
Great Customer Service
I have purchased several packs of their beef sticks, in fact I am a regular subscribing customer now. I had one minor issue that I contacted them about. It was resolved instantaneously during my one and only online chat with Paleovalley. Excellent customer service!!!
24 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for sharing your experience and for being a subscriber, that truly means a lot to us.
We’re so glad to hear you’re enjoying the beef sticks and that your experience with our support team was quick and seamless. Providing fast, helpful resolutions is always our goal, so it’s great to know we delivered there.
We really appreciate your continued support and are grateful to have you as part of the Paleovalley community.
If you ever need anything, we’re always here for you at support@paleovalley.com
.
Warmly,
The Paleovalley Team
The company was okay to work with and I…
The company was okay to work with and I got my order relatively quickly and reliably. I cannot stand the taste of their bars. I bought the red velvet flavor which had good reviews but I honestly thought they tasted terrible. The texture and flavor really grossed me out. I had to eat one more today to make sure I didn’t care for them. I couldn’t even get through the bar. And the rest of the box went into the trash can.
24 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for giving our bars a try and for sharing your honest feedback. We’re really glad to hear your order arrived quickly and that your experience with the company itself was a positive one, but we’re sorry the Red Velvet bars didn’t work out for you. Taste and texture can be very personal, and we know that what one customer loves might not be the right fit for someone else.
We never want anyone to feel like they’re stuck with a product they don’t enjoy, so if you haven’t already reached out to our support team, we’d be happy to make this right for you. Whether that means a refund, credit, or helping you find a different product that better matches your preferences, our team is here to help.
Thank you again for giving us a try and for taking the time to share your experience.
Good Drinks
My whole experience with Paleovalley has been positive. The bone broth protein powders (chocolate & caramel) are delicious, and they froth up nicely when I add a little skim milk. No need to add high-calorie cream, and it makes a nice afternoon cup of cocoa without the stimulation of chocolate!
Postponing my next order (due to having half my first order still sitting in the box they came in!) was simple. They were understanding and empathetic to my situation. They send frequent emails with positive messages, too!
Linda ws great to work with. Kudos!
19 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying the Bone Broth Protein powders, and the chocolate and caramel are definitely two favorites around here too. Using a little milk to make a frothy afternoon drink sounds like a perfect idea.
We’re also glad the subscription update process was easy and that our team was able to help in a way that felt understanding and supportive. We always want managing your orders to be simple and stress free.
It means a lot to hear that our emails and messages have been encouraging as well. Thank you again for taking the time to share your experience and for being part of the Paleovalley family.
The products are very high quality
The products are very high quality, and they have always been responsive to any questions or concerns. Highly recommend!
18 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for your kind review. We’re really happy to hear that you’ve been enjoying the quality of our products and that our support team has been helpful whenever you’ve had questions or concerns.
Providing high quality products along with responsive, caring customer service is very important to us, so your recommendation truly means a lot.
We appreciate your support and are grateful to have you as part of the Paleovalley community.
— Paleovalley Support Team
The G. O. A. T.!
Initially, I would like to commend the exceptional quality of their product line. I have personally sampled the Beef Sticks, Venison Sticks, Pork Sticks, Superfood Golden Milk, and the Bone Broth Protein, all of which have proven to be highly satisfactory.
I recently encountered an oversight regarding the rescheduling of a subscription. The customer service team promptly addressed my request, facilitating an immediate cancellation and refund. I was particularly impressed by the professionalism and empathetic approach demonstrated by the representative who assisted me.
My continued patronage is assured, as it is uncommon to discover a company that not only delivers superior, natural, organic, and meticulously crafted products but also operates with such a high degree of integrity.
Overall, I am exceedingly pleased with my purchases and the exemplary service provided.
14 febbraio 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for this incredible review. We truly appreciate you taking the time to share such detailed feedback about your experience. It means a lot to hear that you’ve enjoyed the Beef Sticks, Venison Sticks, Pork Sticks, Superfood Golden Milk, and Bone Broth Protein, and that the quality has met your expectations across the board.
We’re also very glad our customer support team was able to assist you quickly with your subscription request. Providing helpful, respectful, and empathetic service is something we take very seriously, so your kind words about that experience mean a great deal to us.
Our goal has always been to create products made with carefully sourced ingredients while operating with honesty and integrity, so hearing that this comes through to our customers is incredibly encouraging.
Thank you again for your support. We’re grateful to have you as part of the Paleovalley community.
— Paleovalley Support Team
I love the golden milk product/Hate Customer Service
I love the golden milk product. It's expensive, so I take advantage of promotions that come out and use "subscribe & save" options to get free shipping.
I received a coupon to "get a free gift for life" with a qualifying purchase.
I went online to cancel previous subscriptions, not realizing that the site is not processing the cancellations.
I go to place the qualifying purchase only to have the site say I am not meeting the requirements, which I was. It told me I had to "subscribe & save too". I did. I still couldn't process the order.
I called Customer Service and spoke to a very nice gal; who unfortunately didn't know what she was doing.
She processed the order for me. Pulled up my account. Never tells me that the current subscriptions were not cancelled and signed me up for another. She gives me inaccurate info on the gift for life.
24 hours later product arrives from the subscription I cancelled. I call again. They credit me the order, which is great. But this person tells me that I cannot do the order as I was told, to take advantage of the promotion and free gift for life.
I cancelled everything with them going forward.
It's so disappointing to work with US customer service that doesn't know their job. I love the product, not happy with the company.
9 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you for taking the time to share your feedback. We’re really glad to hear how much you enjoy our Golden Milk, but we’re truly sorry for the confusion and frustration you experienced while trying to manage your subscriptions and take advantage of the promotion. That’s not the experience we want for our customers.
Our team has since reached out to you directly, and we’re happy we were able to connect and work through the situation together. We appreciate you giving us the opportunity to make things right and come to a resolution.
Your feedback is incredibly valuable and has been shared with our team so we can continue improving both our systems and the support we provide.
Thank you again for bringing this to our attention, and for being a customer who loves the product. If there is ever anything more we can do for you, please don’t hesitate to reach out.
Warmly,
Paleovalley Customer Support Team
Bad customer service spoils the flavor of good food.
Their food is okay however their customer service really sucks big time. The only response I have been getting is a generic AI response. They make it very difficult to claim a free item offered by them. So for me it's not worth the trouble.
6 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you for sharing your feedback. I’m really sorry to hear that this was your experience, as that’s certainly not what we want for our customers.
Our support team is made up of real people who genuinely want to help, and we’d really like the chance to look into what happened with your free item and make sure everything gets resolved for you.
When you have a moment, please respond to the Trustpilot contact request we sent so we can locate your order and review the situation in more detail. Once we have that information, we’ll be happy to take a closer look and help get this sorted out.
We appreciate you bringing this to our attention and hope we can turn this experience around for you.
Great customer service if you purchase…
Great customer service if you purchase a product you don’t like. Absolutely love their Chocolate Bone Broth Protein mix and highly recommend!
6 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Thank you so much for the kind words! We’re really glad to hear you had a great experience with our customer service team. Making sure our customers feel supported is incredibly important to us.
We’re also thrilled that you’re loving the Chocolate Bone Broth Protein. It’s one of our favorites too, and we truly appreciate the recommendation.
Thanks again for taking the time to share your experience and for being part of the Paleovalley community. 😊
THE BEST COMPANY!!!
Love love LOVE the meat sticks and bone broth! PaleoValley has amazing customer service, too! So nice, especially since it seems customer service at other companies and vendors really sucks. I am definitely TEAM PALEOVALLEY!
6 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Hi there,
Wow, thank you so much for the incredible feedback! We’re thrilled to hear how much you’re enjoying the meat sticks and bone broth.
It means a lot to know that our customer service stood out to you as well. Our team works hard to make sure every customer feels taken care of, so hearing that truly makes our day.
We really appreciate you being part of the Paleovalley community and are so glad to have you on Team Paleovalley! 😊
They are a wonderful Company
I cannot express how wonderful a company it is. Literally anytime I've had any issue - no matter what it is, they took care of it. Example; one product flavor I wasn't feeling (not spicy enough for me), they were on it within 10 minutes. Fixed! No questions asked. However, they still always explained to me what they will be doing, or have done, in response to my issue. I've ordered a ton of product from them, several times, so l have interacted with them on more than one occasion. On another occasion, it was a s&h fee error, boom, instantly handled. Another, it was a small issue with the bottle of the delactable EVOO I purchased, which had nothing to do with them...boom, they replaced it straight away. Again, no questions asked, though l offered pics to explain further. They are extremely professional with such kind words in their interactions. You will never have an issue with them that they won't fix if they can.
I haven't even started on the quality products, which are absolute excellence. This review is just about my experience with the company. I give them a definite A+++.
6 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for this incredibly thoughtful review. We truly appreciate you taking the time to share your experience.
It means a lot to hear that our team has been able to support you quickly and clearly whenever something has come up. Our goal is always to make things right and ensure our customers feel taken care of, so your feedback really means the world to us.
We are also very grateful for your continued support and for trusting Paleovalley with your orders over time. Hearing that you’ve had consistently positive interactions with our team is exactly what we strive for.
Thank you again for your kind words and for being part of the Paleovalley community.
Paleovalley products are great for your body and trusted!
Paleovalley has trusted products that work for my body and I feel good about the research that goes into their products.
4 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your kind words! We’re so glad to hear that you’re enjoying the products and feeling good about using them. A lot of care goes into the research and formulation behind everything we create, so it means a lot to know that it’s making a positive difference for you. We truly appreciate your support and are grateful to have you as part of the Paleovalley community.
Highly Recommended
We have been very happy with all aspects of our involvement with Paleovalley. Their products are top-notch and reasonably priced for the quality. We have noticed health benefits from the supplements and the food bars and meat sticks are excellent!
1 marzo 2026
Non scritta su invito
Risposta di paleovalley.com
Thank you so much for your recommendation! We’re thrilled to hear that you’ve been happy with your experience and are enjoying both the supplements and the food bars and meat sticks. It means a lot to know you’re noticing positive benefits and feel the quality reflects the value. We truly appreciate your support and are grateful to have you as part of the Paleovalley community.
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