Pack Up + Go Recensioni 591

TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience wher... Leggi di più

Valutata 5 stelle su 5

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was... Leggi di più

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Valutata 4 stelle su 5

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an it... Leggi di più

Valutata 5 stelle su 5

The entire Pack Up and Go experience was magical! We loved NOT knowing where we were going and loved the selections/suggestions made for us. Best of all was the customer service — we were nervous abou... Leggi di più

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Dettagli dell'azienda

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Informazioni su Pack Up + Go

Scritti dall'azienda

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

591 recensioni

5 stelle
4 stelle
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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

The trip was nice, flights weren’t a great experience.

The trip was nice. We did not like flying with American Airlines. They nickle and dimed you for everything. My checked bag was over $100, while my friend’s was $250! Flying out at 5am wasn’t ideal, especially when it took with lay overs 12 hours to get home. We had a whole day taken away from us due to the crazy flights we were given on the way home. We would have taken more uber dollars than having tickets to the butterfly exhibit.

30 settembre 2025
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Thank you so much for sharing with us about your experience! If you travel with us again soon always feel free to notate in your Pre-Trip survey about your flight departure time preferences along with your preferences regarding travel! We always want to make sure your expectations are being met and can definitely work with travel day preferences! If it's written out in your survey, your trip planner will see it + do their absolute best to make sure your needs are met. Whether that's staying away from certain airlines or making sure your flights are direct! You name it, and we can find a way around it :)

Valutata 5 stelle su 5

Simple and Fun

It was one of the best trips we have been on!

28 settembre 2025
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One of the best trips you've ever been on?! High praise! Thank you so much for sharing your experience :) It looks like your trip planner hit the nail right on the head with your destination and your activities! Where should we send you next?!

Valutata 5 stelle su 5

PACK UP & GO - SO FUN

For our fifth anniversary, we decided to be a little spontaneous and booked a surprise trip with
Pack Up and Go. We had no idea where we were headed until the morning of our departure.
Waking up at 5 a.m., we hopped in an Uber and made our way to the airport. That’s when we opened our envelope to discover our destination: San Francisco, California! Exhausted but excited, and more than a little hungry, we were ready to see what the city had in store for us. Pack Up and Go had arranged a mostly prepaid itinerary for us, including activities, tours, and even
dinner reservations, though we still had some flexibility and could make adjustments as we went.
Our first adventure was renting electric bikes and riding across the Golden Gate Bridge—an absolutely unforgettable experience. We added a lunch stop at Bubba Gump Shrimp and spent some time exploring Pier 39, which was so much fun. Another highlight was a food tasting tour, where we sampled a variety of Italian dishes while learning about the city’s culinary history. On one afternoon, we even squeezed in a boat trip to Alcatraz, which was a fascinating and unique experience.
We also indulged in some relaxing activities, including a couples massage and a kayaking adventure in the ocean. Our nights were filled with amazing dinners, and our final night featured a romantic steakhouse dinner that was the perfect ending to our trip. We stayed at the Omni Hotel San Francisco, which was gorgeous and incredibly accommodating—they even surprised us with complimentary champagne to celebrate our anniversary. Transportation around the city was an adventure in itself. We rode the iconic trolley, used electric scooters, and even experienced a Waymo self-driving car—creepy but thrilling! Between the well-planned itinerary and the freedom to explore on our own, we truly felt the perfect balance of adventure and relaxation. This trip was not only a much-needed vacation but also a chance to reconnect, laugh, and fall in love all over again. San Francisco, and Pack Up and Go, made our fifth anniversary an unforgettable celebration.

9 settembre 2025
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This is so amazing to hear we couldn't be happier! Thank you so much for sharing how much you loved your trip with us :) It is our absolute pleasure being a part of your special memories and we couldn't be more excited to you enjoyed it as well. We always plan to leave some space in your itinerary just in case you need some down time or want to explore a bit on your own. It's amazing to hear that's exactly what you did! That extra special champagne touch to celebrate your anniversary is exactly why we set ourselves apart from the others. We always love adding those special moments! The biggest question is..how do we top it for your 6th anniversary?!

Valutata 4 stelle su 5

Our trip location was on point for our…

Our trip location was on point for our love for food. Some confusion around what was included and what was not for the total price of the trip. Only thing I would change is our departure flight. Would have wanted it to be a little closer to our checkout time from the hotel. Hotel could not offer late checkout and while they did hold onto our bags, we were exhausted after trying to find something to do for 6 hours before our flights without having a place to rest or change clothes/showering. Especially in the hot/humid weather we were in. Overall a pretty decent trip.

22 settembre 2025
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Risposta di Pack Up + Go

We're so glad you loved your destination and all the amazing food it had to offer! If you ever need to change anything about your itinerary, always feel free to reach out to our 24/7 traveler support team. They're more than happy to move things around to better fit your schedule while on your trip! We want you to have the best experience possible + it's your itinerary so always feel to make changes if you'd like! We are more than happy as well to provide a budget breakdown of your trip so you can see exactly how your budget was used!

Valutata 1 stelle su 5

First impressions are everything

First impressions are everything, walked into the hotel, and it was old and musky smelling, our room was tiny and dirty, we had to buy a candle to help with musty smell. All the reservations were ok, the comedy show was distasteful and we walked out 10 mins into the main show.

21 settembre 2025
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Risposta di Pack Up + Go

We're so sorry to hear about the negative experience with the hotel + the comedy show! We hadn't heard that about the hotel before + if we're lucky enough to plan a trip for you in the future, please reach out to the 24/7 traveler support team to see if we could have moved hotels or assisted in any way!

Valutata 4 stelle su 5

Stressfree

The surprise aspect was so much fun. It was fun trying to guess where we were going with our friends using the weather report. Everything went so smoothly. The destination was right up our alley. There was so much to see and do within walking distance of our hotel. It was beautiful and historical. The champagne and charcuterie was such a nice touch for our silver anniversary. Having a list and addresses of things to eat, see and do beyond our itinerary was very helpful. I loved not having to figure out where to go and what to do and booking it all. The one thing I wish they would’ve done was book the food walking tour at the beginning of the trip. It gave so much information and ideas of places to see not just eat. We had it on the last full day.

8 settembre 2025
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Risposta di Pack Up + Go

We're so glad you had such a great time on your trip with us :) thank you so much for sharing your thoughts and how much you enjoyed our special touch of champagne + charcuterie for your anniversary. We like to think that's what makes us stand out from other travel resources. We always want to put a special touch on each trip, especially if you're celebrating something special like an anniversary!

Valutata 5 stelle su 5

This is my 3rd pack up and go and we…

This is my 3rd pack up and go and we absolutely loved iy!

2 settembre 2025
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Thank you so much, Amy! We're so happy to hear you've loved all three of your trips, and we can't wait to plan your fourth! :)

Valutata 5 stelle su 5

This was our third trip with Pack Up…

This was our third trip with Pack Up and Go and we love the consistency of attention to detail and well planned activities!
The only critique I have this time around was that we specifically mentioned taking my mother-in-law who was 81 and couldn't do a lot of walking so we thought a larger dollar amount for Uber would have been needed. We spent around $250 personally because she couldn't walk more that 10 minutes to places. That would not keep us from using you again and we tell so many people about them!!

16 settembre 2025
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Risposta di Pack Up + Go

Its so wonderful to see repeat travelers come back and have a great time! :) We can definitely allocate more funds to Uber vouchers if needed! Always be sure to be specific in your "anything else we need to know" section of your pre trip survey + your trip planner will do their best to accommodate :) We want you to be able to focus on the important parts of traveling, making memories, while we handle the planning. We hope you travel with us again! 4th times the charm!

Valutata 5 stelle su 5

New Side of Greenville, SC

All the recommendations were perfect. I got to see a new side of Greenville I never knew about. The hotel was breathtaking; I would definitely stay there again. Loved exploring the Commons and brewery hopping. The cemetery tour was very interesting. The food tour was more food than I expected, and loved learning about the history of Downtown.

15 settembre 2025
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Robert, we're so glad to hear that you had such a unique experience in Greenville! Our team is proud they were able to hit all the marks for your trip- with accommodations, activities, AND food. We can't wait to plan another adventure for you sometime soon!

Valutata 5 stelle su 5

My sister and I had such a great time…

My sister and I had such a great time on our trip! We told everyone we talked to about Pack up Go. Your company made our first trip with our mom very memorable thank you!

14 settembre 2025
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This is wonderful to hear! :) We couldn't be happier that you had such a great time on your trip with us. It sounds like your trip planner hit the nail on the head with your activities, destination, and all around itinerary :) Traveling should be about making memories and we're so glad we got to be apart of making yours so special!

Valutata 5 stelle su 5

Great trip for those who like to plan everything out!

We had a great time. It was nice that the flight and hotel were taken care of. I loved having dinner reservations and suggestions about other restaurants for breakfast and lunch. The arranged activities were exactly what we wanted.

16 settembre 2025
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Risposta di Pack Up + Go

Isn't that what traveling should be all about?! Making memories and having fun! Leave the planning to us while you focus on the important part of traveling, being together and exploring a new city worry free! We always include recommendations and suggestions for things to do within your destination with all of our trip types! We also encourage our travelers to take control of your itinerary! If there's a dinner reservation we've made for you, but you want to try somewhere else, don't hesitate to call and we'll get things moved around :)

Valutata 5 stelle su 5

10000/10

This was super easy, and lot of fun and stress free! We can’t wait to book again :) 1000/10 recommend

8 settembre 2025
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Risposta di Pack Up + Go

We're so glad you had such a great time on your trip! We love to see it! Our trip planners and customer experience team do their best to make sure your trip goes smoothly from start to finish! Traveling should be about making memories and having fun, let us handle the rest! We can't wait to plan another trip for you!

Valutata 5 stelle su 5

It was hassle free - great!

It was so nice not having to worry about anything. So many suggestions as to where to eat and what to do. I would definitely recommend Pack Up and Go😃

14 settembre 2025
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Risposta di Pack Up + Go

We're so happy to hear you had such a great time on your trip :) We love to send suggestions! Whatever trip you choose to take with us will always come with curated suggestions/recommendations for your destination! Even if you don't travel with us, you can always purchase our recommendations via our Destination Guides! These packets have all of our favorite go to places across the US in each destination and are a great resources if you're already booked to go somewhere but have no idea where to go for breakfast or what quirky attractions are nearby!

Valutata 5 stelle su 5

Great trip for inexperienced travelers

Great trip for inexperienced travelers. When I phoned the company for help or with questions, I talked to a real person. Communication with this company was excellent before, during, and after my trip.

9 settembre 2025
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Thank you so much for sharing this! Our goal is to make this the easiest trip you ever take, and we're so happy we were able to help answer your questions!

Valutata 5 stelle su 5

Highly Recommend! Enjoyed Everything!

The entire Pack Up and Go experience was so exciting and fun! From start to finish the communication was awesome. The packet sent in the mail was filled with so much information on tips and suggestions, it was awesome! The hotel was amazing, I’d definitely stay there again. Even the staff of every reserved event for us knew we were celebrating a birthday and always provided something special. The little details made a lasting impression. I would do this experience again and highly recommend to anyone to get out of their comfort zone and try something new.

2 settembre 2025
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We're so happy to hear you enjoyed your surprise trip! Thank you for letting us help you celebrate a birthday! We're looking forward to more adventures together in the future!

Valutata 5 stelle su 5

So fun & perfect.

Our experience was one of the best. The most perfect itinerary, not too little or too much, with the best recommendations. Dinners planned, massages, and stops along the way. I can’t rave enough about the trip!

8 settembre 2025
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Risposta di Pack Up + Go

Not too little or too much is exactly what we want to hear! So happy you loved your getaway. We like to plan you enough to have an itinerary but still allow you to relax + explore on your own!

Valutata 5 stelle su 5

Serving is their #1 Goal

The customer service is focused on the customers experience. Each email was responded to quickly, professionally and friendly. You feel that they genuinely love what they do - SERVE. Having them plan everything was the best! We had options to change some things but 75% of our time was planned with activities that we love. So Pack Up & Go understand their customers with an aim to serve them with an experience you will tell everyone about. Mission accomplished Pack Up & GO. WE are telling everyone to book their next couples weekend with you! THANK YOU!

8 settembre 2025
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Thank YOU for sharing this wonderful feedback with us! We are so happy to hear you had an amazing time on your surprise trip + that our traveler support team was on top of it! We look forward to more adventures together!

Valutata 4 stelle su 5

Denver was delightful!

Denver was a great experience! The hotel was perfect. We ended up keeping the Friday night dinner reservation as well as the walking tour Saturday, both were good recommendations. Saturday evening we found a fun option called Upstairs Circus a crafting social place, and had dinner delivered via Door Dash.

We ended up using Uber and walking a fair amount to get around but the train was easy from the airport. In hindsight we wished we would have tried to use it more.

Two things would have made the experience better:
1. I know you can’t control the weather but the forecast was zero help. We thought the entire weekend was going to be a rainy mess and it rained for 30 minutes one day. The suggestion to bring hiking shoes was not helpful. I never used them despite going to Red Rocks Sunday morning for the sunrise. We were not close enough to hiking to make that viable with all the other things to do on such a short trip.

2. All of the papers in the packet was waaaay too much to juggle. Either an app where you can read about/select/sort/see on the map the things you you was to do. Having a map of the area in sections was helpful but the list of attractions and restaurants etc wasn’t labeled an a way that made it easy to see what was in each area. If an app is not possible putting symbols for each neighborhood on each suggestion would have helped or a list of things by neighborhood rather than all the restaurants together for example. I am happy to make further suggestions on this recommendation if it is helpful.

Overall a great experience, Denver was delightful! It was our second trip together with pack up and go and I am sure we will do it again!

1 settembre 2025
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Thank you so much for sharing this feedback with us! We're glad you had a great time in Denver! We also appreciate the suggestions on the envelope + the papers: we do send everything in the email as well if it's easier to navigate on the phone rather than physical, but will definitely take a look at how to organize the recommendations a little more!

Valutata 5 stelle su 5

We were so excited that pack Jo and go chose Seattle!

We were so excited that pack up and go pick Seattle for us. My husband and I have traveled a lot together in Seattle was new for us. We loved every minute of it! We enjoyed our hotel, our dinner, reservations, the preplanned, activities, etc. The packet provided give us so many ideas for breakfasts And lunches and other activities that needed to be planned.

1 settembre 2025
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We're so glad the surprise destination was a great match! We love helping you explore somewhere new, especially if you're frequent travelers!

Valutata 5 stelle su 5

We had an awesome time in Boston

We had an awesome time in Boston, We had direct flights a beautiful hotel.
The restaurants were great. It was so nice not to think about reservations or where to go eat.
The weather was perfect.
We went on a few day trips on our own but we also enjoyed the tours that the company set up for us.

2 settembre 2025
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We’re so glad you loved Boston! ✈️ Thank you for letting us handle the planning so you could simply enjoy every moment!

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