They stole my money put freeze on my account and never released my remaining funds I’m trying to sue them as we speak I want my money
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole... Leggi di più
too stupid to read or do your own jobs. Just another fake "bank" full of fraud and false advertising I get to sue. Don't care if you want to cry about me stating your illegal actions out loud won't c... Leggi di più
L'azienda ha risposto
Absolutely love using this banking service the only down fall was having to pay $300 for the fire element and the fact how when u go to an ATM that charges you $3 to pull money out, ok that's fine but... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Informazioni di contatto
100 First St. Suite 2250, 94104, San Francisco, Stati Uniti
- (866) 287-7021
- support@oxygen.us
- oxygen.us
2,3
Scarso
289 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Superior workmanship and awesome…
Superior workmanship and awesome communication. Highly recommend to anyone.
1 giugno 2023
Risposta di Oxygen
We appreciate the time you took to leave us this review. Thanks so much for the kind feedback.
Horrible I hate you
1 giugno 2023
Risposta di Oxygen
We’re sorry to hear about your experience and we'd love to look into this further. Just checked and your dispute is being worked on. Please send us an email to support@oxygen.us so we can help you. We are always here to help.
I love this bank
They have great customer service and I haven’t had a problem with them at all since I been banking with them
1 giugno 2023
Risposta di Oxygen
Hi Shamia, thanks for taking the time to leave us this review. Our team works hard to provide the best service possible and we are so glad it shows!
Dispute gone wrong they did Take care Are of me
I have been with this bank for maybe a year now or more and just because they didn’t investigate my account correct the told me I was in Error money hit taken out of my bank for a merchant I have nothing g to do with them and oxygen didn’t return my funds so if I didn’t do it and there saying I am In Error there
treating me like I am not even a customer so who took my identy if it was not online or the customer it has to me oxygen that took my money terrible service
9 maggio 2023
Non scritta su invito
Risposta di Oxygen
Hello Martha, we’re sorry to hear about your experience. We are here to assist you and you have the option to request to reopen the claim and have it re-investigated. Please email support at support@oxygen.us with any questions or if you would like to request a rebuttal.
Quick response and help with my issue..
19 aprile 2023
Risposta di Oxygen
Glad to hear we got your issue resolved! Thanks for taking the time to leave us this review.
I never have issues with oxygen
I never have issues with oxygen. They make everything simple and easy to use. I love it
5 maggio 2023
Risposta di Oxygen
Thank you so much for sharing this. Our team works hard to make things easy and simple for you, and we are so glad it shows!
Closure of account
You closed my account with no good reason behind your decision and it took 3 months for me to get back my money!!!
1 giugno 2022
Risposta di Oxygen
Hello Meggan, decisions to close accounts are based on the account terms and conditions. We certainly regret that yours had to be closed, but trust that we did so with account safety and security in mind. We apologize for any inconvenience caused.
I have not received the funds from an…
I have not received the funds from an account you all closed abruptly without reason, and completely unhelpful about it. Nor have you all even taken time to contact me about my account. I personally have waited almost an entire year and still have all the reciepts.
10 giugno 2022
Risposta di Oxygen
Hi Michael, we're sorry to hear about your experience. Our team reviewed your account and provided you an update via email. Please reach out to us at support@oxygen.us or 866-287-7021 if you have any additional questions or concerns. We are open everyday from 10am-6pm EST (except holidays).
Good at crashing
Latest app version, latest iOS, reinstalled the app, all it does is crash on launch!!!
2 maggio 2023
Risposta di Oxygen
Hello, we're sorry to hear about your experience with the App. Our team would be glad to do a walkthrough with you to ensure you are able to use the App. Please contact Customer Support at 866-287-7021 from 10am-6pm EST Monday through Sunday or what is the best time to call you to do a walkthrough with you?
U not let me get in log in anymore make…
U not let me get in log in anymore make me happy so I put low star not my fault block me not let me get me on sorry
2 maggio 2023
Risposta di Oxygen
Hello @Darlene, we are able to look up your account and the account is active. To better understand your issue, we will have someone reach out to you today, 5/3/23, and have all issues handled for you.
Update: Hello @Darlene, someone reached out to you yesterday, 5/3/23 from the phone number on file, however, was unable to leave a voicemail. Please respond to the email sent to you yesterday. We are always here to help.
Customer service representative was…
Customer service representative was knowledgeable and helpful!!!!!
19 aprile 2023
Risposta di Oxygen
Hello, we are always here to help, and we really appreciate your taking the time to leave us this feedback!
Oxygen is great
I’m not very knowledgeable about banks or banking but oxygen is my favorite online bank. I set up direct deposit in no time and it’s easy to use and I use the perks for cash back. I think oxygen is great
8 marzo 2023
Risposta di Oxygen
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
I really enjoy the easy way it…
I really enjoy the easy way it navigates. There are many features too. I've only had good experiences with it. I've been using it for years now .
19 aprile 2023
Risposta di Oxygen
Thanks for being a valued customer, taking out time to rate us, and for the positive feedback.
I have not finish applications
I need to hear how is my application taking so long to review
19 aprile 2023
Risposta di Oxygen
Hello Teresa, thank you for applying! Looks like an email was sent to you regarding your application. Please reach out to Customer Support from that email thread regarding questions or an update.
Greatest mobile bank to use for sure.
19 aprile 2023
Risposta di Oxygen
Thanks for taking out time to rate us and for the positive feedback.
Another happy customer
Anytime I've had to call about my account or just simply questions, everyone I've spoke to were amazing customer service employees. They really knew Oxygen and the services it has to offer their clients! They spoke very good and clear English! That's my number #1 complaint with a lot of companies'!! When you have to speak to customer service that is not clear with their English language, it just makes the situation so much harder on the client and sometimes when it happens to me I have to hang up and try to find someone that can answer my questions and that I could understand what they are saying!! I honestly have always been very concerned dealing with app banks, in fact Oxygen has been the only online/app banking service I tried and I'm so happy that I picked Oxygen as my banking needs!!
13 marzo 2023
Risposta di Oxygen
Hi Kimberly, we appreciate the time you took to leave us this review. Thanks so much for such positive feedback! We appreciate having you as a customer.
Great Bank
Great Bank. Pays early and instantly on every deposit. Good perks and benefits especially the cash back. Customer service worked have a huge language barrier which sometimes stops you from getting quality solutions
19 aprile 2023
Risposta di Oxygen
We are continuously working on improving. Thanks for your feedback.
I really like Oxygen bank
I really like Oxygen bank, the app is wonderful, I like my debit card, it's thick and metal like. The customer service Is quick and very nice and professional. Great job
19 aprile 2023
Risposta di Oxygen
We appreciate the time you took to leave us this review. Thanks so much for such positive feedback!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.