They stole my money put freeze on my account and never released my remaining funds I’m trying to sue them as we speak I want my money
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Scopri cosa dicono le persone
Received a strange email advising my account has been flagged by their security monitoring system. WHAT ACCOUNT? I've never even heard of this company and DEFINITELY didn't open an account. The whole... Leggi di più
too stupid to read or do your own jobs. Just another fake "bank" full of fraud and false advertising I get to sue. Don't care if you want to cry about me stating your illegal actions out loud won't c... Leggi di più
L'azienda ha risposto
Absolutely love using this banking service the only down fall was having to pay $300 for the fire element and the fact how when u go to an ATM that charges you $3 to pull money out, ok that's fine but... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Oxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Informazioni di contatto
100 First St. Suite 2250, 94104, San Francisco, Stati Uniti
- (866) 287-7021
- support@oxygen.us
- oxygen.us
2,3
Scarso
289 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always prompt to answer back
Always prompt to answer back. I feel safe with the extra steps they take to verify that who I say I am go the extra mile to help a customer example I had charges on my account that weren't mine and I went to shut the car down and the middle of the next day I'll send my card wasn't working and when I called they turned it back on from one more time so I could use it and have been on it ever since. Excellent banking employees.
9 giugno 2023
Risposta di Oxygen
Glad to hear that, Heather. Thanks for taking the time to leave us this feedback. We appreciate it!
Worst mobile banking ever my money was…
Worst mobile banking ever my money was stolen an they say they ain’t see no error when I’m in whole different state from where my card information was use smh I don’t recommend
9 giugno 2023
Risposta di Oxygen
Hello Mike, Sorry to hear about your experience. Your dispute was reviewed and unfortunately, the team found no error. If you would like to request a rebuttal, please reach out to support@oxygen.us. We apologize for any inconvenience caused.
Oxygen is garbage and steal their…
Oxygen is garbage and steal their customers money and finds no problem with it
9 giugno 2023
Risposta di Oxygen
Hello Ashley, we are sorry to hear about your experience. We are able to locate your account. The dispute you filed was reviewed and unfortunately, the team found no error. If you would like to request a rebuttal, please reach out to support@oxygen.us and provide the requested information. We apologize for any inconvenience caused.
Great Idea .,.. Bad taste
First of all I am not a fan of a bank that I cannot even chat 24 hours. Last night when updating my apps I attempted to change my email and wound up getting locked completely out of my account and not being able to contact the Oxygen team until 10amEST. This is my savings account and due to their "bots" even the live person was not live. After a few password resets and APP deletion I was able to access my funds. I do not advise getting wrapped up with this. I'm on my 3rd level, AIR... And almost lost all of my savings and the "person" I was chatting with had no idea what she was doing as far as my issue. After 30 minutes and my own knowledge of actually helping her, I was able to access my account. Not good.
9 giugno 2023
Risposta di Oxygen
Sorry to hear about your experience, Marissa. Glad the issue was resolved. Our chat feature is temporarily unavailable, however, our phone and email agents are available to assist with any questions or concerns during business hours. We apologize for any inconvenience caused.
After banking with you guys for 2 or 3…
After banking with you guys for 2 or 3 years with no issues. Until you guys allowed another oxygen member James Taylor. Go into my account transfer my money from savings into checkings and send it to himself as peer-to-peer and you guys come back with a final decision for dispute, basically saying you guys didn't find any issue with someone going into my account and taking my money. I honestly felt violated. It's unfortunate I'm going close my account, because I don't feel like my money is safe thinking with you guys anymore. And I really liked banking with you guys and had referred few people.
9 giugno 2023
Risposta di Oxygen
Hello Hari, sorry to hear about your experience. Our disputes team is here to help with your dispute. If you have any questions about the investigation or would like to request a rebuttal, please reach out to support@oxygen.us.
Worthless frauds don't let these liars rob you too
too stupid to read or do your own jobs. Just another fake "bank" full of fraud and false advertising I get to sue. Don't care if you want to cry about me stating your illegal actions out loud won't change facts.
And their response is as full of worthless lies as they are. If emailing worked they wouldn't have fraudulently stolen my money, sent me proof via email then spent months lying about it like they don't understand what a receipt is.
6 giugno 2023
Risposta di Oxygen
Can you please provide details so that we know the specific reason(s) for your concerns? This will help our team to improve and serve you better. You can send us an email at support@oxygen.us.
I requested refund for an order I never…
I requested refund for an order I never received, it’s been over 2 months and I still haven’t received refund for dispute
9 giugno 2023
Risposta di Oxygen
Sorry to hear about your experience, Fawn. Just checked and the dispute was resolved in your favor. A notification email was sent to you notifying you of this decision. Can you please consider updating this review?
Unhappy customer
Well for one things be a bank and refund money back I bought something I was scammed if you are a normal Bank like Wells Fargo or chase I would have gotten my refund back I was told I was not going to get my refund back I'm not happy with your service at all
9 giugno 2023
Risposta di Oxygen
Hi Carolyn, sorry to hear about your experience. Just checked and the dispute was resolved in your favor. A notification email was sent to you notifying you of this decision. Can you please consider updating this review?
I disputed charges that someone stole…
I disputed charges that someone stole from me and I hae to wait 90 days, that's not right. I'm debating on contacting an attorney.
9 giugno 2023
Risposta di Oxygen
We are sorry to hear about your experience, Tiffany. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis, and the investigation process typically takes 45-90 days depending on the dispute. Our disputes team does provide customers with updates as soon as they are available. If you have any questions, please reach out to support@oxygen.us. We appreciate your patience while your claim is being investigated.
Did use the evidence I provided that…
Did use the evidence I provided that would clearly show that I was not able to make these transactions. It would have to clearly be someone else.
9 giugno 2023
Risposta di Oxygen
Hello David, sorry to hear about your experience. Our disputes team is here to help with your dispute. If you have any questions about the investigation or would like to request a rebuttal, please reach out to support@oxygen.us.
This is very Unprofessional and…
This is very Unprofessional and exhausting! My account was hacked and $1,603.38 was withdrawn on 5/29/2023. Still have not received my provisional credit and as of today 6/09/2023 I will be evicted from my home if I don’t pay my late rent and a $200 late fee. My rent was due on June 1st 2023 and I spoken with several disputes representatives and supervisors and I still have not received the provisional credit that is needed to pay my rent. As a banking customer I’m very upset 😠 and irate because the lack of understanding that this is an emergency that I received from Oxygen, it’s supervising and investigating team. Please provide the provisional credit today 6/09/2023 to prevent the eviction process from my home.
9 giugno 2023
Risposta di Oxygen
We’re sorry to hear about your experience. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our disputes team does provide customers with updates, including if claims qualify for provisional credit as soon as they are available. If you have any questions, please reach out to support@oxygen.us
Trash bank
These dumb pieces of dog crap closed my freakin account for no freakin reason. Dont bank with them
1 giugno 2023
Non scritta su invito
Risposta di Oxygen
Hi Raymond, decisions to close accounts are based on the account terms and conditions. We certainly regret that yours had to be closed, but trust that we did so with account safety and security in mind. If you have any questions or concerns, please reach out to support@oxygen.us. We apologize for any inconvenience caused.
I've been with Oxygen for about 3…
I've been with Oxygen for about 3 year's and I love them. They have been nothing but good to me from day one!
6 giugno 2022
Risposta di Oxygen
We appreciate having you as a customer. It is delightful to hear such positive words. Thank you so much for the review! We appreciate you.
Never have a problem with my account
5 giugno 2023
Risposta di Oxygen
Thank you so much for sharing this. Our team works hard to provide the best service possible and we are so glad it shows!
Very helpful
22 maggio 2023
Risposta di Oxygen
Thank you so much for the review! We really appreciate your taking the time to leave us this feedback!
Risposta di Oxygen
It is delightful to hear such positive words. Thank you so much for the review and for being an Oxygen customer! We appreciate you.
Closed account by oxygen
Oxygen closed my account out of no where...no explanation or reason why just dropped me after more than 3 years foing buisiness with them..can i start a new account?
10 aprile 2023
Risposta di Oxygen
Decisions to close accounts are based on the account terms and conditions. We certainly regret that yours had to be closed, but trust that we did so with account safety and security in mind. A closure notification was sent to you on April 11, 2023. We apologize for any inconvenience caused.
The guide and instructions to help me.
3 giugno 2023
Risposta di Oxygen
Can you please provide details so that we know the reason for the low rating, Jaylan? This will help our team to improve and serve you better. You can send us an email at support@oxygen.us and additional information can be found on our website as well: https://oxygen.us/#personal
Risposta di Oxygen
We sent you an email five days ago regarding your dispute, Eric. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. The investigation process typically takes a maximum of 45 days. Someone will reach out to you with updates as soon as they are available.
You have violated the Visa Zero…
You have violated the Visa Zero Liability policy. You should have replaced the disputed transaction.
19 aprile 2023
Risposta di Oxygen
We’re sorry to hear about your experience. On May 26, 2023, Customer Support advised you to provide new unreviewed documentation to reinvestigate your claim. Please send us an email to support@oxygen.us with additional information/documentation to further look into it for you and discuss the 10 days for credit you mentioned in this review. We apologize for any inconvenience caused.
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