Put in a sample order, which looked nothing like the mockup. Now been waiting for over a week for them to get back to me and either refund me or get it right. In the meantime I haven't launche... Leggi di più
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Scopri cosa dicono le persone
I signed up not knowing what to expect and manage to get my first 2 sale within 2 weeks of pushing my first product from their platform, which honestly surprised me. So I'm thankful. The jewelry quali... Leggi di più
Great customer service and product quality. I constantly receive 5 stars reviews for their products. We work with the company for 3 years already and it’s amazing! Cheers to constant growth!
Such an amazing POD provider, fast and kind email responses and you know you are contacted by real people. No problems to make changes to the ordered design. They take any suggestions seriously a... Leggi di più
Dettagli dell'azienda
- Produttore
- anche in
- Artigiano di gioielli
Scritti dall'azienda
OwnPrint is a print-on-demand jewelry supplier for POD sellers on Etsy, Shopify, and more. Upload your own designs and sell them on any of our jewelry pieces. We handle production and fulfillment so you can focus on growing your store. ✔ Print-on-demand necklaces, bracelets, keychains, and more ✔ Different chain types available ✔ Custom message cards and thank you cards ✔ Branded packaging options ✔ Etsy, Shopify, Woocommerce and other integrations ✔ US and EU fulfillment centers ✔ 3-5 business days fulfillment
Informazioni di contatto
Paesi Bassi
- support@ownprint.co
- ownprint.co
4,2
Molto buono
25 recensioni
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Would definitely recommend!
Ownprint has worked extremely well for us! I love Alex and the whole team and we have never had any issues with communication. Every problem relating to syncing products and fulfillment has been fixed and their team takes time every day to answer our messages.
Furthermore, their product quality has been overall good and our customers are really happy! We have had amazing feedback from customers about the detailed engravings and fast fulfillment and shipping times.
Would definitely recommend!
25 febbraio 2023
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Risposta di Ownprint: Print on Demand Jewelry & Accessories
Thank you so much for your kind review, Maria! We love you back!!
STAY FAR FAR AWAY
TLDR: 15+ days and order still hasn't been processed to ship, they also don't reply.
I was so excited when I found them, allegedly fast shipping times, and unique customizable products, say less! On their site it states that processing was extended to 2-4 days in Q4 rather than the 1-3 days, no biggie I get it, the holidays, supply chain issues etc. Around 7 days after I placed my order it still hadn't shipped, so I fill out their "support" form, no answer. After 9 days I find their direct email and ask for an update, no answer. It has now been 15 DAYS and even STILL the order hasn't ever shipped. After so long what do you expect us to tell customers? By now they expected to have item in hand already, yet Ownprint hasn't even shipped it.
19 dicembre 2022
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Risposta di Ownprint: Print on Demand Jewelry & Accessories
Dear Alec,
I am deeply sorry for the negative experience you had with our services. We take full responsibility for the delays in processing and communication that you have faced, which resulted from the challenges that we faced during Q4. We were short-staffed, which led to delays in fulfillment and communication, and we are sorry that this had a negative impact on your experience.
We have since taken steps to address the issue, and we have worked hard to improve our services to ensure that we can deliver quality products and timely communication to our customers.
Regarding your order, we understand how frustrating it must have been to wait for so long for it to be shipped. To clarify, we refunded your order and shipped the product at our own cost as a way of saying sorry for the inconvenience and frustration caused by the delays in fulfillment and communication. We acknowledge the importance of timely delivery and open communication with our customers, and we are committed to providing better service!!
We would like to apologize once again for the inconvenience that we have caused you, and we hope that you will give us another chance to provide you with a better experience.
Best regards,
Alex from Ownprint
Great app
Great app. Simple to use, it has step by step instructions videos.
If you are looking for a POD supplier specific for jewelry and your customer base is in the EU, you should consider working with Ownprint.
Really fast shipping times and payment processing is really smooth as well.
7 marzo 2022
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I’ve been using own print for a few…
I’ve been using own print for a few months now really easy to use and import products to your store. It would be great if you can implement bulk payments and in-app customization
11 gennaio 2022
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Risposta di Ownprint: Print on Demand Jewelry & Accessories
Hi Owain, thank you so much for your feedback!! Our development team is working on implementing bulk payments options and in-app customization as we speak. We expect that by our next App update this will be implemented.
We will let you know as soon as they are implemented. Thank you for using Ownprint!
The best to work with!
Great app and achieved what i really wanted like product details and options which do not exist in many other apps. The support is available and ready to resolve problem in best delay. Thank you. I am very glad to use this app.
2 gennaio 2022
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Risposta di Ownprint: Print on Demand Jewelry & Accessories
Hi Nigee, thank you so much for your review! We are glad to be your Print on Demand fulfillment partner!! :)
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