Customer support is NULL I am European, but years ago when I started an account, they moved it to their Asia platform. Now I find out they DONT offer certain services to customers outside th... Leggi di più
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Sede
Cambia sedePaya Lebar Link 1, 408533 Singapore, SG
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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One week has passed, and I still haven’t been able to purchase a VPS from them. These days when providers like AWS, Oracle, Azure, and Linode allow you to buy a VPS or cloud server instantly, OVHclo... Leggi di più
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OVHcloud is the best provider for bare metal clouds, offering top-notch DDoS protection. Their services are reliable and powerful, making them an excellent choice for anyone needing secure and high-... Leggi di più
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The support team is responsive and helpful. Their service can be considered as your VPS with very high connection bandwidth and speed. Regards Hendra
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Informazioni su OVHcloud - Singapore
Scritti dall'azienda
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informazioni di contatto
Paya Lebar Link 1, 408533, Singapore, Singapore
2,0
Scarso
37 recensioni
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Le persone hanno visualizzato anche
My dedicated server in the Singapore…
My dedicated server in the Singapore datacenter has been completely dead for days following the cooling failure incident (y7gmqwv5ffnp).
Despite the critical hardware crash, support is a total joke. They keep sending useless automated remote reboot scripts while ignoring actual hardware lockups. To make matters worse, the control panel falsely displays "Service status: Normal" because it only pings a dead BMC interface, and attempting any manual control results in: Error: Unable to establish IPMI v2 / RMCP+ session.
You are ignoring tickets, hiding behind broken automated dashboards, and leaving production servers to rot without a single on-site engineer stepping in. This is complete incompetence and a breach of basic service reliability. Fix this immediately, dispatch an on-site technician, or refund every penny. Avoid this host if you value your business!
23 settembre 2026
Non scritta su invito
Great support experience.
I recently tried OVHcloud and had a really good experience with their support team. I had a question about the bandwidth options for the Singapore VPS, so I contacted them through live chat.
The support was fast, friendly, and very helpful. They quickly reviewed my situation, created a support ticket for me, and helped process my refund when I decided the Singapore location wasn't the right fit for my needs.
I really appreciate how smoothly everything was handled. The support team was professional and made the whole process easy.
Great support and a very positive experience overall 👍
14 agosto 2026
Non scritta su invito
TERRIBLE experience with ovh
My experience with OVH has been absolutely terrible, ranging from their Anti-DDoS protection to their support.
They never admit fault; instead, they constantly come up with absurd excuses to claim their "solutions are effective." Furthermore, the support staff are incredibly irresponsible—they don't even bother reading what I write in my support tickets.
I’m saying this as a long-time OVH user who has spent tens of thousands of dollars with them; right now, I am deeply disappointed.
5 agosto 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Poor service
Poor service, very difficult to complain to. For those of you who want fast and easy support, please reconsider.
22 giugno 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
[19 July Update] OVH is a large and highly competitive…BUT (BAD) VERY DELAY IN RESPONSE
OVH is a large and highly competitive infrastructure provider, and I have been a customer since 2016. However, one aspect that has remained consistently disappointing over the years is the speed of their ticket support.
I genuinely do not understand why a company of this scale has not significantly improved its response times to customers. While the infrastructure itself is generally reliable, support responsiveness often falls far below what many businesses would expect.
If your business is just starting out and you require responsive, hands-on support, OVH may not be the best choice for you. In my experience, OVH is better suited for customers who are largely self-sufficient or those willing to pay extra for higher-tier support plans.
The reality is that not all customers receive the same level of attention. Response priority is heavily influenced by the support plan you purchase. If you want faster responses and higher priority handling, you should expect to pay more.
This is not necessarily wrong from a business perspective, but it is an important consideration for anyone evaluating OVH as a hosting provider. Infrastructure quality and support quality are two different things, and potential customers should assess both before making a decision.
[1 July 26] I would like to share a recent update:
* Since June 12, 2026, I have had an open support ticket regarding the IPMI issue on my OVH SG server. The support team acknowledged that there was indeed an issue with the IPMI service, but they were unable to provide any estimated time for resolution. Unfortunately, the issue remains unresolved to this day. The ticket was eventually closed without a clear update or resolution, so I decided to reopen it to ask whether the issue is still being worked on or if no progress has been made.
This is one of the challenges I often encounter when communicating with support about issues that are completely outside of my control. It requires a great deal of patience, as it can be difficult to receive timely attention or meaningful updates from OVH, especially with the lowest level of support available to my account.
[19Juli2026]
I would like to provide another update.
As of July 19, the OVH IPMI service is still unavailable for custom installations in SG datacenter. Java IPMI with The Linked Device feature continues to fail with the error: "Connection Failed".
Waiting for this issue to be resolved has unfortunately cost a significant amount of time and has impacted my business operations. I sincerely hope OVH can provide a more consistent level of service and improve the handling of issues like this.
In the meantime, I have already started migrating several of my servers to other providers to ensure my projects and customer deliveries can continue without further delays.
----
I hope this information provides some additional context and may be helpful to everyone following this discussion.
13 giugno 2026
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Risposta di OVHcloud - Singapore
Hello Oka Mahendra,
We appreciate you sharing your long-term experience with us since 2016. We acknowledge your concerns regarding ticket support response times.
We understand that consistent and timely support is crucial, and we are actively working to improve our service delivery. Your feedback highlights an important area for our focus.
The entire OVHcloud support team is ready to assist you through any of our channel (phone, tickets, livechat, or social networks).
Best Regards,
Homéfa S.
If i rate zero
If i rate zero, i wanna give rate zero. Why my account didn't access and my dedicated server was suspend with no reason. Please reply my email -_- and if i had unpaid invoice except my Dedicated Server also you can suspended that my invoice and delete. And please give back my access and my dedicated server back online cause i paid always on 20 every month
29 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hi Cahya,
Your account and services have been suspended because five invoices remain unpaid.
Your server access will be restored upon payment of the outstanding balance.
Thanks and have a nice day,
OVHcloud Support team
Slow Respond and bad customor service
26 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello Omar,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Bad service
26 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello Iqbal,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Risposta di OVHcloud - Singapore
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Customer support is NULL
Customer support is NULL
I am European, but years ago when I started an account, they moved it to their Asia platform.
Now I find out they DONT offer certain services to customers outside their Eurpe server customers.
Not that you can find the information anywhere.
When I asked, they asked many unnecessairy follow up questions because the service just completely unavailable to me.
There is no way to make an official complaint however. There is no feedback loop. A complaint ticket gets handled by the same engineer that you want to complain about.
The only way to deal with issues is if they fit within the FAQ, otherwise you cant even open a ticket.
Website is outdated and slow (quite strange for a company that is proud of their own hardware)
20 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Sh*ttest Provider, Completely Overrated
I ordered a dedicated server expecting standard delivery times, but my experience has been nothing short of a nightmare. After taking my money, they hit me with a massive delay, claiming a "RAM shortage" and pushing my server's estimated delivery date out to May 7th.
To make matters worse, their policies are designed to trap you. Even though they openly admit they don't have the hardware in stock to fulfill the order, they refuse to cancel it or issue a refund until 15 days have passed. My money is basically being held hostage for a product they cannot deliver on time.
Beyond the unacceptable business practices, the platform itself is a headache. The user interface is clunky, outdated, and incredibly poor to navigate. When you finally do need to reach out for help, be prepared to wait—their support response times are ridiculously long.
If you need reliable infrastructure and a company that respects your time and money, look elsewhere. Avoid OVHcloud unless you enjoy terrible UI, slow support, and having your money locked up for weeks with nothing to show for it.
24 aprile 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
Indeed, as I mentioned in the support ticket, server activation is affected by a RAM stock shortage.
I would like to clarify that the delivery time displayed in the server order process is not guaranteed. Most servers are activated quickly and within the stated timeframe, but a stock shortage can delay activation.
Server billing will only begin on the day of activation. Regarding the control panel, improvements are underway, and we regularly release updates based on customer feedback.
Regards,
Maxime.R
Absolutely terrible experience
Absolutely terrible experience. I placed an order for a dedicated server (Order ID: 21407422) because it clearly stated **“delivery in 120 seconds.”** That promise is completely misleading.
It has now been **over 48 hours**, and more than **3 days of my billing cycle are already gone**, yet my server has still not been delivered. The only response I received was a vague message saying it could take up to 72 hours — which directly contradicts what was advertised at the time of purchase.
What’s worse:
* No proper updates on my ticket
* Support is unresponsive
* Phone support says “closed” even during working hours
This is extremely unprofessional. If you cannot deliver in 120 seconds, don’t advertise it. Customers make decisions based on that information.
I expect either:
1. Immediate delivery of my server, or
2. Compensation/extension for the lost time caused by your delay
Right now, this feels like false advertising and very poor customer service. Would not recommend.
16 aprile 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
MAJ 07/05/2026 :
Hello Vishal,
Thank you for the information provided.
After analyzing the order concerned, I note that it was in the process of identity check.
As indicated in our contracts and general terms and conditions of sale, an identity check can take place during the first orders for our new customers.
It can take 24 hours and 48 hours when it is set up.
I also note that the situation has been settled via a support ticket.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Great Performance and Pricing with a Top-Tier Portal, but Slow Payment Validation
OVH offers strong hardware performance at very competitive pricing, especially in Europe, though Singapore servers are comparatively more expensive. The platform features one of the best customer portals, but payment validation can take longer than expected.
12 aprile 2026
Non scritta su invito
Not worth for business
One week has passed, and I still haven’t been able to purchase a VPS from them. These days when providers like AWS, Oracle, Azure, and Linode allow you to buy a VPS or cloud server instantly, OVHcloud enforces unnecessary validation steps that often result in orders being canceled without any clear explanation. This gives the impression that customers are treated as potential scammers by default.
Even when an order isn’t canceled immediately, the validation status can remain stuck at “checking your order” for more than 48 hours. Payment already taken, but no service delivered. I’m still waiting for my VPS, but after all this mess, I seriously doubt I can continue relying on this kind of operation. Gonna contact PayPal to refund all my money that being withhold.
9 febbraio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello John,
Thank you for taking the time to submit your feedback on Trustpilot and we are sorry for your feedback.
At OVHcloud, when placing your first orders on a new customer account, an identity verification can be set up as described in our contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
This identity verification helps identify users and secure future transactions.
As a reminder, the information of the holders must correspond to the information of the holder of the payment method and it must be verifiable if documents are requested by our security team (ID, proof of address of less than three months, etc.).
If the information is correct, the order is issued as soon as possible.
We can reassure you that if the order is canceled, no payment will be "finalized".
If you notice a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" and on PayPal within a period of "21 to 29 days" from the date your order was placed.
We're sorry, we can't take action on these bank deadlines and I invite you to check with your bank for this part, so that the bank deletes this information from your bank account more quickly.
For our part, the order cancelation confirmation is sent instantly on the day of cancelation.
Thank you for your understanding, and we remain at your disposal.
While we wait for your return, we wish you an excellent day.
Your OVHcloud advisor.
^LaiM
I bought a VPS plan of Asia Singapore…
I bought a VPS plan of Asia Singapore but I didn't receive my vps and they didn't provide me a refund too
no. 20454362
18 dicembre 2025
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
As a reminder, and as indicated in our contracts, an identity check can be carried out when you first order a customer account.
This check can take between "24 hours" and "48 hours".
If the account information is correct, the order is "picked" and "delivered" as soon as possible.
When the account information is not compliant, the order is "canceled" and no "direct debit" is taken.
If you see a pre-authorization on your payment card, it will expire within 9 to 14 days and on PayPal within 21 to 29 days from the date your order was placed.
We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.
For our part, the order cancelation confirmation has already been sent on the day of cancelation.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
vCPU are often hanging
vCPU are often hanging, the performance is just garbage. It could not even run the cpu speedtest with 4vCPU. It just killed itself during the compression test (didn't have this issue in a 2vCPU hetzner VPS), I had to ugprade to 8vCPU just to serve 10 requests a second. The bandwidth is also terrible, barely getting 5Mbs (yes small b) from Europe
Don't recommend it.
12 gennaio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello Adrien,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
I am extremely disappointed with extremely slow
I am extremely disappointed with OVHcloud’s support system. My business was effectively offline for 6 days due to an issue, and their response was extremely slow, causing major disruption. For a service I trusted for critical operations, this level of support is unacceptable.
8 gennaio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for taking the time to share your concerns. We genuinely apologize for the inconvenience caused and the disruption to your business.
At OVHcloud, we are continually striving to enhance our services and support to better assist our customers with their technical and billing-related issues.
We understand the importance of reliable service for your critical operations, and we regret that we fell short of your expectations on this occasion.
To help us investigate this matter further, please respond to the information request we have sent you, ensuring to include the email address associated with your customer account.
[EDIT : Thank you for sharing your information. We sincerely apologize for the disruption caused by this incident.
Your ticket was opened on January 10, 2026. The VPS was suspended due to anti-hack detection of unusual DNS traffic and was unblocked on January 14, 2026. It was then booted into Rescue Pro mode (accessible via VNC/KVM) for data recovery.
We understand the critical impact this has had on your business and regret the delays during the compliance review process. Please reply to your ongoing ticket if you need further assistance or documentation.
Have a nice day.]
Best regards,
Dieynaba K.
Horrendous User Experience
OVH’s support is extremely difficult to access. Submitting a ticket requires logging into a separate panel, and LiveChat is completely ineffective—the AI bot closes the chat immediately with no option to reach a human agent. For a VPS and hosting provider, this is unacceptable.
Update after 3 days:
After waiting three days for order processing, my dedicated server order was cancelled using the vague excuse of “inaccurate information,” which matches many other reviews here. By that point, $185.30 had already been deducted from my bank account, yet there was no clear refund process or communication.
This experience wasted both time and money. I am requesting a full refund of $185.30 for a service that was never delivered. OVH seriously needs to improve its support accessibility and payment handling.
11 gennaio 2026
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
OVHcloud is constantly improving its billing system to deliver an excellent user experience.
During the first orders, an identity verification may be carried out to confirm the identity of the account holder or the payment methods used as indicated in our contracts: https://www.ovhcloud.com/en-sg/terms-and-conditions/contracts/
When this identity verification is in compliance, the order is finalized within 48 hours.
If the account information is not compliant or does not secure the transaction, the order is unfortunately canceled.
I can assure you that when an order is canceled, no direct debit is taken.
If you notice a “bank pre-authorization” (reservation of the amount by the bank) on your payment card, it will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.
We're sorry, we can't act on these banking deadlines and I invite you to check with your bank for this part.
For our part, the confirmation of the cancellation of the order is transmitted immediately to the banking organization.
In order to be able to analyze the difficulties encountered and the exchange with our services, I invite you to respond to the information request that I have sent you by providing us with your NIC handle (in abXXX-ovh format) or customer code (XXXX-XXXX-XX) as well as the associated ticket number.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
----
Updated: 05/02/2026
Hello,
Thank you for this additional information, and I am once again sorry for the situation.
After analysis, I can see that the order has been canceled, because the account information did not allow for a secure transaction.
Please check this information and update it (full name and surname, a full and accurate mailing address) before placing a new order.
The information must also correspond to the information of the payment method holder.
If the information is correct, new orders will be issued as soon as possible.
Otherwise, please use another payment method.
I can assure you that when the previous order was canceled, no payment was "finalized" and "processed".
If you notice a "bank pre-authorization" (reservation of the amount by the bank), I invite you to contact the bank in order to delete this information from your bank account.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
dont ever ever deal with this scam…
dont ever ever deal with this scam hosting! they just cancelled my order! and i know it will take another months for them to refund the payment! STAY AWAY WITH THIS COMPANY AT ANY COST!
15 dicembre 2025
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello Bubbles,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Refund Cancelled Order
Dear OVHCloud
I placed an order for a VPS with order ID #19622578, and I made a payment of $26.00 USD. However, the order was cancelled for unknown reasons. The order was cancelled, but I did not receive a refund. I would like a refund of $26.00 USD to my account or a credit to my balance.
I kindly request a refund
Thank you
20 agosto 2025
Non scritta su invito
Risposta di OVHcloud - Singapore
Hello Billal Fauzan,
Your order has been canceled due to an unresolved payment (#18570356) on your customer account.
As a result of security concerns, our team has canceled your order #19622578.
Please rest assured that your order (#19622578) has not been debited from your bank account.
If you wish to finalize your order, we recommend that you resolve the debt with your previous order.
Thank you and have a nice day,
^JLam
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