OVHcloud - Italy Recensioni 

Risposta di OVHcloud - Italy

5 dic 2025

Hello Stefano,

Thank you for taking the time to submit your feedback on Trustpilot.

We are pleased to hear that our support team has been able to help you resolve your issues quickly and effectively.

We are constantly looking for ways to improve our documentation and guides, to reduce the risk of misinterpretation, and to facilitate the use of our services. Your feedback is very helpful to us in achieving this goal.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Risposta di OVHcloud - Italy

14 nov 2025

Buongiorno,

La ringrazio per aver condiviso la sua esperienza con noi. Siamo felici di sapere che il nostro team è riuscito a soddisfare la sua esigenza in tempi brevissimi e con una comunicazione chiara e cordiale.

Apprezziamo particolarmente la sua menzione della nostra capacità di rispondere rapidamente e in modo chiaro alle sue necessità. Questo è esattamente ciò che ci impegniamo a fare ogni giorno per garantire la massima soddisfazione dei nostri clienti.

Il suo feedback è prezioso per noi, poiché ci aiuta a migliorare costantemente i nostri servizi e a garantire che i nostri clienti ricevano sempre il meglio. Se ha bisogno di ulteriore assistenza o ha altre esigenze, non esiti a contattarci tramite telefono, ticket, livechat o i nostri canali di assistenza.

La ringrazio nuovamente per la sua fiducia in noi e per aver scelto OVHcloud.

Cordiali saluti,
Dieynaba K.

Risposta di OVHcloud - Italy

13 nov 2025

Hello,

Thank you for taking the time to share this positive feedback about your experience with our support team.

We do our best to offer high-performing services and quality support at your complete disposal.

The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.

Best Regards,

Maxime R.

Risposta di OVHcloud - Italy

14 nov 2025

Hello,

Thank you for taking the time to upload your experience to Trustpilot

We are pleased that our advisors were able to resolve the situation quickly and effectively.

We are especially proud of the courtesy and skill of our teams and we will pass your feedback on to the operator who helped you.

This encourages us to continue to improve our service and offer an optimal user experience.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Risposta di OVHcloud - Italy

13 nov 2025

Hello,

The entire OVHcloud technical team thanks you for your positive review on Trustpilot.

We’re delighted to hear that our support team was able to meet your expectations, especially regarding the WHOIS issue.

Your message will be shared with Andrea, who will be very happy to read your kind words and appreciation.

We remain at your full disposal for any further questions or assistance by phone, ticket, live chat, or through our social media channels.

Thank you for your trust and for choosing OVHcloud.

Best regards,
Dieynaba K.

Risposta di OVHcloud - Italy

13 nov 2025

Hello Giuseppe,

We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐

Your feedback inspires us to continue delivering excellent service every day.

We are here to support you and your projects at every stage.

Best regards,
Homéfa S.

Risposta di OVHcloud - Italy

10 set 2025

Hello Lucas=,

Thank you for these stars and this comment that will delight our teams.

At OVHcloud, we are committed to providing you with quality services and support.

All our teams thank you for your trust.

Best regards,
Homéfa S.

Risposta di OVHcloud - Italy

28 ago 2025

Hello Maurizio,

We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐

Your feedback inspires us to continue delivering excellent service every day.

We are here to support you and your projects.

Warm regards,
Homéfa S.

Risposta di OVHcloud - Italy

30 lug 2025

Hello Roberto,

Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.

We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.

We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We also strive to cover the majority of common requests via our website and guides.

If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.

If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor
^LaiM

Risposta di OVHcloud - Italy

Aggiornata il 18 lug 2025

Hello Andrea,

Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033

EDIT : Thank you for the OVHcloud account information.

I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.

Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.

Regards,

Maxime.R

Risposta di OVHcloud - Italy

9 lug 2025

Hello Lorenzo,

Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.

We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.

We continue to improve our processes to ensure a smooth and efficient user experience.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM
-----

Ciao Lorenzo,

Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.

Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.

Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.

Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.

Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.

Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM

Mi scusi per il mio "italiano", uso un traduttore.

Risposta di OVHcloud - Italy

3 lug 2025

Hello Francesco,

A sincere thank you for these 5 stars!

We are happy to see that our technician has offered you support tailored to your situation.

At OVHcloud, the satisfaction of our users is at the heart of our commitments.

Looking forward to continuing this collaboration.

Best regards,
Homéfa S.

Risposta di OVHcloud - Italy

2 lug 2025

Hello Francesco,

I take the liberty of replying to you in English. I hope this is okay with you.

The entire OVHcloud technical team thanks you for your positive feedback.

We’re delighted to hear that Andrea was able to resolve your issue so quickly — in just 10 minutes, from ticket creation to resolution!

Efficiency and responsiveness are key values we strive for, and your message is a wonderful recognition of that.

Rest assured, your kind words will be shared with Andrea, who will no doubt be pleased to receive your compliments.

We remain at your full disposal for any further questions or assistance you may need — whether by phone, ticket, live chat, or through our social media channels.

Thank you for your trust and for choosing OVHcloud.

Best regards,
Dieynaba K.

Risposta di OVHcloud - Italy

Aggiornata il 2 lug 2025

Hello Davide,

Thank you for taking the time to share your experience with our support team.

We are delighted to hear that our operator, who processed your CS11276735 ticket, was kind and helpful.

At OVHcloud, we value the quality of our support, and strive to deliver an exceptional user experience. We are pleased to know that we were able to meet your expectations in this case.

We will share your feedback with our support team so they can continue to improve their service and deliver a quality experience for all our customers.

Thank you again for your trust and feedback. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM

Risposta di OVHcloud - Italy

27 mag 2025

Hello Cédric,

We are sincerely sorry to read such feedback.

At OVHcloud, we make every effort to ensure that our users are informed of all deadlines, especially during renewals.

Services that have not been terminated are billed. OVHcloud cannot decide to terminate services administered by its users.
In addition, our billing system sends several reminders when services are renewed.

As the invoice was generated, the service was retained until payment is made. After several weeks of non-payment, the service was deactivated. However, the invoice remains due.

Thank you for your understanding.
Homéfa S.

Risposta di OVHcloud - Italy

19 mag 2025

Ciao Maria,

Grazie per aver dedicato del tempo a condividere questo feedback positivo sulla tua esperienza con il nostro supporto.

Facciamo del nostro meglio per fornirvi servizi ad alte prestazioni e un supporto di qualità a vostra completa disposizione.

L'intero team di supporto OVHcloud è disponibile in caso di necessità su tutti i nostri canali, sia telefonicamente che tramite ticket, tramite live chat o social network.

Sinceramente,

Maxime.R

Risposta di OVHcloud - Italy

14 apr 2025

Hello Valter,

Thank you for taking the time to share your positive experience on Trustpilot with our support team.

We are delighted to read that your service renewal and payment duplication issue was resolved quickly and that you were refunded within 24 hours.

At OVHcloud, we are committed to continuously improving our support service and delivering an optimal user experience.

Your satisfaction is our priority and we are delighted that we have been able to meet your expectations.

Thank you for choosing OVHcloud, and we are always available to help - by phone, ticket, Live Chat, or social media.

The entire OVHcloud support team will be there whenever you need it, and wish you a great day.

Best wishes,
Your OVHcloud advisor
^LaiM

Risposta di OVHcloud - Italy

24 gen 2025

Hi Aurora,

I'd like to answer in English. Thank you for your understanding.

Thank you for calling us on this channel. We apologise for the difficulties that you have experienced.

We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.

I have sent you a request for information so that we can analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example, xx12345-ovh).

I'll do my best to help you.

We understand that ease of use is a key factor when choosing a service provider.

We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.

Yours sincerely.
Dieynaba K.

Risposta di OVHcloud - Italy

Aggiornata il 23 gen 2025

Hello Malemi!

Thank you for your kind words! We're thrilled to hear that our technical assistance team was quick, polite, and effective in resolving your issue.

At OVHcloud, we're committed to providing the best possible service to our customers, and we're proud to have exceeded your expectations.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Homéfa S.

Risposta di OVHcloud - Italy

11 ott 2024

Hello Giovanni,

Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.

If you have any difficulties with a web hosting plan, our support teams are of course at your disposal by telephone "+39 02 5560 0423" (Italian subsidiary), or by ticket, via live chat or social networks.

We also strive to cover the majority of common requests via our website and guides.

If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.

Best wishes,
Your OVHcloud advisor.
^LaiM