My VPS keeps rebooting unexpectedly. OVH confirmed two host side outages, but for the other resets they simply told me to check my own logs and effectively closed the ticket. I’m left with an unsta... Leggi di più
Sede
Cambia sedeOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Leggi di più
L'azienda ha risposto
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Leggi di più
L'azienda ha risposto
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OVHcloud - Germany
Scritti dall'azienda
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informazioni di contatto
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germania
2,6
Scarso
56 recensioni
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Risposta di OVHcloud - Germany
Hello,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to respond to all our customers as quickly as possible.
I will pass on your comments to my colleague who has taken in charge your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Why are we landing in the 48 hour order validation again in a timely urgent situation?
Edit: The issue was resolved in time, although multiple paths and multiple requests were needed.
--
This is about order number 225222001. We set up hosted exchange with you on Monday, with the surprise that our order needs 48 hours processing time. When we asked support, they told us that we absolutely had to set up exchange by Friday, as our old hosting contract expires at the weekend. The support agent on the phone explained to us that the 48-hour check only occurs the first time and not for subsequent orders.
With this confidence, we bought the necessary hosted exchange licenses on thursday (yesterday), trusting that the order would go through immediately. And we ended up in the 48 hour check again!!! We absolutely have to make the migration today (Friday 21.03.25) as our contract with the old hoster expires at the weekend. I have contacted telephone support twice today and chat support twice and they don't want to speed up the validation of our order. The fact that we were told that validation will not happen again for subsequent orders is being ignored.
If the validation can still be carried out today, I am happy to withdraw the rating. But if the order won't be processed today, our business will be impacted by that decision.
20 marzo 2025
Non scritta su invito
Risposta di OVHcloud - Germany
Hello there !
We are sorry to read such feedback regarding the validation of your order.
At OVHcloud, we are constantly improving our services and billing system.
Order validations are part of the security tools available to ensure the proper delivery of services.
We are sorry that the verification delay may have delayed your configuration. It is recommended to start this type of configuration several days or even weeks before putting your services into production.
Our goal is not to have you remove the rating but to help you quickly install your Exchange services.
I see that your addresses are created and your tickets are currently resolved.
Feel free to respond to the ticket, if you have other requests.
Best regards,
Homefa S.
experiencing one of the worst support…
experiencing one of the worst support service with them, the entire company is desync. They close the ticket but the solution is not there. I cancelled all my contracts still they are charging my card and I can't delete my card from there as the system doesn't allow.
17 gennaio 2025
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Risposta di OVHcloud - Germany
Hello Ahmad,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are also improving our billing system to deliver a great user experience.
In order to delete a credit card from your customer account, you must no longer have any "active" services on it, as described in our guide: https://help.ovhcloud.com/csm/en-billing-manage-payment-methods?id=kb_article_view&sysparm_article=KB0042864
If you have any difficulties with this approach, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the different difficulties encountered, as well as the different exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh) or your customer code "XXXX-XXXX-XX".
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Absolutely dismal support
Absolutely dismal support, even when premium Support is payed for. It takes days to get an answer and the provided answers where never actually helpful, but passiv aggressiv or deflecting. Chatting with live support and one will get redirected to the ticket system... Even for simple stuff like getting a quota increased, because the button on the page is broken.
Edit: about 30 minutes after writing this i finally got my tickets resolved, correcting from 1 to 3 stars.
16 gennaio 2025
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Christoph,
I am very sorry to hear that your experience with our customer support team was not up to your expectations.
At OVHcloud, we are committed to offering a quality service to all our customers, and especially those who have subscribed to our premium support.
I apologize for the response times you've had and the quality of the responses you've received, because that's not the level of service we want to provide to our clients, and we're going to take steps to make sure that doesn't happen again in the future.
However, I am glad to hear that you have finally been able to resolve your tickets and I hope you have seen an improvement in our service since then.
We strive to cover the majority of common requests through our site and guides, but we understand that difficulties can sometimes arise.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Our support teams are available to answer any questions or concerns you may have via phone, ticket, Live Chat or social media.
Do not hesitate to contact us again if you need help or want to share more of your experiences with our customer support team.
Have a great day and thank you for your patience and trust in OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
Uwaga na tych złodziei i oszustów OVH…
Hüten Sie sich vor diesen OVH-Dieben und Betrügern!!! Ich wollte bei ihnen einen VPS-Server bestellen. Ich habe die Bestellung Anfang November aufgegeben, den entsprechenden Betrag per Sofortüberweisung auf ihr Bankkonto überwiesen, um den Start des Dienstes zu beschleunigen, die Bank hat alle meine Daten bestätigt und diese Betrüger wollen, dass ich meine Ausweisdokumente usw. scanne Aktivieren Sie den bestellten Dienst. Ich frage mich, was ihr Zweck ist. Ich habe den bestellten Service storniert, weil ich ihnen keine gescannten Dokumente zuschicken wollte, um nicht mit irgendeinem seltsamen Kredit, den jemand unter Verwendung meiner Daten aufgenommen hat, zu Banken und Gerichten gehen zu müssen. Bis heute habe ich die gezahlten Beträge nicht zurückerhalten. Ich bringe den Fall vor Gericht. Für mich sind OVH Diebe und Betrüger. Ich habe bei einem anderen Anbieter einen VPS-Server zum gleichen Preis und zu besseren Konditionen bestellt, die Angelegenheit dauerte 15 Minuten. ACHTUNG bei OVH!!!
Uwaga na tych złodziei i oszustów OVH !!! Chciałam zamówić u nich serwer VPS. Zamówienie złożyłam na początku listopada, wpłaciłam odpowiednią kwotę na ich konto bankowe przelewem natychmiastowym żeby przyspieszyć uruchomienie usługi, bank potwierdził moje wszystkie dane a ci oszuści żeby uruchomić zamówioną usługę chcą od mnie skanu dokumentów tożsamości itd. Ciekawe w jakim celu? Anulowałam zamówioną usługę bo nie wyśle im żadnego skanu dokumentów żeby później nie bujać się po bankach i sądach z jakimś dziwnie zaciągniętym kredytem przez kogoś na moje dane. Do dziś wpłaconych środków nie odzyskałam. Sprawę kieruję do sądu. Dla mnie OVH to złodzieje i oszuści. Zamówiłam serwer VPS u innego dostawcy w tej samej cenie na lepszych warunkach, załatwienie sprawy trwało 15 minut. UWAGA na OVH !!!
28.11.2024 17:36
Hallo
Bitte erzählen Sie hier keine Kindermärchen!
1. Durch die Eingabe Ihrer Daten im Kundenpanel und das Hinzufügen einer Zahlungsmethode im OVH-Portal bestätigt die Bank automatisch die SEPA-Zahlungsautorisierung und die Übereinstimmung der Kundendaten. Dies bestätigt der Kunde auch mit geeigneten Verfahren zur Sicherung des Bankkontos in einem solchen Verfahren.
2. Nur staatliche Institutionen und Banken können einen Scan von Ausweisdokumenten anfordern. Bitte lesen Sie die EU-Richtlinien.
3. Wenn Sie schreiben, dass Ihnen die Sicherheit Ihrer Kunden am Herzen liegt, aktivieren Sie bitte den funktionierenden Support.
Ich kann dich telefonisch nicht erreichen, Livechat funktioniert nie, beim Öffnen eines Tickets muss man ein paar Tage auf eine Antwort warten, das Ticket wird entweder ohne Antwort gelöscht oder verschwindet ganz.
OVH hat nichts mit der Kundensicherheit zu tun. Bedauerlicherweise.
Im Gegenteil! Sie setzen den Klienten Verlusten, Stress und Zeit aus.
Ich ändere meine Bewertung nicht.
OVH das schlechteste Hosting.
Das ist es.
29.11.2024 01:25
1. All data is confirmed by the bank when verifying the SEPA mandate.
2. This data is sent to OVH.
3. This data must match the data in the OVH customer panel.
4. OVH has no right to demand a scan of identity documents from customers! I have already reported the matter to the appropriate office.
5. When ordering/transferring WWW domains, the procedure is identical.
From what I can see, you do not know what you are writing about.
You could write such nonsense as a child in kindergarten.
I checked three other hosting companies in Germany.
The law is clear.
It takes from 5 to 15 minutes to resolve the matter. After SEPA confirmation and payment of funds.
And not a month!!!
End of story
29.11.2024 01:25
1. Alle Angaben werden von der Bank bei der Prüfung des SEPA-Mandats bestätigt.
2. Diese Daten werden an OVH übermittelt.
3. Diese Daten müssen mit den Daten im OVH-Kundenpanel übereinstimmen.
4. OVH hat kein Recht, Kunden aufzufordern, ihre Ausweisdokumente zu scannen! Ich habe den Sachverhalt bereits bei der zuständigen Stelle gemeldet.
5. Bei der Bestellung/Übertragung von WWW-Domains ist der Ablauf identisch.
Soweit ich weiß, wissen Sie nicht, worüber Sie schreiben.
Mit einem Kind im Kindergarten könnte man solchen Unsinn schreiben.
Ich habe drei andere Hosting-Sites in Deutschland überprüft.
Das Gesetz ist klar.
Die Bearbeitung der Angelegenheit dauert zwischen 5 und 15 Minuten. Nach SEPA-Bestätigung und Geldeinzahlung.
Und nicht einen Monat!!!
Ende der Geschichte
2024-11-29 01:45
My case is already being handled by my lawyer. We'll see each other in court.
Mein Anwalt kümmert sich bereits um meinen Fall. Wir sehen uns vor Gericht.
2 novembre 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hello there,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced.
As a new user, please note that security is a top priority at OVHcloud. Before activating your Client Account and at any time during the term of our contract, we reserve the right to verify the accuracy of the information you provide and may request supporting documents. In the event of incomplete, erroneous, or fraudulent information, we may freely deactivate or refuse to activate your Client Account.
Please be aware that when an order is canceled, we do not complete the transaction. The pre-authorization will automatically expire after a certain period, and the reserved amount will be canceled from your statement. This process typically takes between 9 to 14 days for credit card payments and up to 30 days for PayPal payments. The reserved amount will then be returned to your account balance.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID, please.
EDIT 28/11/2024 17:54
Thank you for your response and I understand your point of view. OVHcloud does not replace banks and has its own means of verification.
Our security procedure allows us to use the request for justifications to attest to information provided.
For example, if you order a domain name from OVHcloud, the registry that manages the domain name may request verification of the identity of the future owner.
The requested documents ensure that the information entered is consistent with the actual holder’s information.
Our goal here is to help you. For this reason, I would like to reply to the request for information that we sent you a little while ago.
EDIT 29/11/2024 12:40
Thank you for taking the time to speak with us. Our approach is to understand what happened and find solutions.
The teams remain available when needed.
Best regards,
Homéfa S.
"downtime" doesn't count for broken hardware?
the physical hardware of our servers became faulty and did not respond. our servers were down for close to 72 hours.
We were unable to backup our data because everything basically got destroyed.
OVH offered us a 30% service credit (for one month) and sited we were only down for 1200 minutes, because technically they could ping the server, even though no one could connect.
We told them 2 days straight that there is an issue, until they finally checked and found out the hardware was faulty and unresponsive.
we are suppose to have a 100% service credit accordingly to their own literal rules SLA rules
but instead we get a measly 30% because they don't consider broken hardware as "downtime"
moving away from OVH as soon as possible.
30 ottobre 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Ralph,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Une catastrophe
Une catastrophe !
A se demander si la société est gérée par une IA tant il est impossible d'obtenir la moindre réponse humaine à ses problèmes. On tourne en rond dans d'interminables FAQ, et il faut payer pour avoir accès à un support un tant soit peu personnalisé. Bref, si vous voulez vieillir prématurément, faites le choix d'OVH, sinon, fuyez.
Bien meilleure expérience avec O2Switch, par contre.
2 ottobre 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Bonjour Emmanuelle,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot.
Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors de votre prise de contact.
Votre commentaire est important à nos yeux, car il nous permet d'améliorer notre service client.
Chez OVHcloud, nous nous engageons dans une démarche d'amélioration continue de nos services et de notre support, dans le but de les rendre aussi accessibles et efficaces que possible.
Nous mettons également à la disposition de nos clients, des guides, FAQ ainsi qu'un forum communautaire, afin d'apporter des solutions aux demandes les plus courantes : https://community.ovh.com/
Bien entendu, nos équipes de support sont à votre disposition pour l'ensemble de nos clients, quel que soit leur niveau de support, par téléphone ou par ticket, via le Live chat ou les réseaux sociaux.
Si vous avez une demande en attente de prise en charge, merci de bien vouloir nous fournir votre identifiant client, afin que nous puissions relancer le service concerné.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
Great Services and support.
8 luglio 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Dmytro Vakuliuk,
Thank you for your kind feedback on Trustpilot.
We are absolutely delighted to read that you are satisfied with our service and support.
At OVHcloud, we are committed to continuously improving our service offering, including reducing request processing time, to offer you the best possible experience. Your opinion reflects our efforts and we are happy to know that you are satisfied with our efforts.
Your satisfaction is our top priority and we are committed to continue providing you with excellent service and quality support.
Thank you for placing your trust in us and for continuing to choose us as your service provider.
Best wishes,
The OVHcloud team
^LaiM
You cant refund when you dont like the services
There's no option for a refund.
I bought a server with personal plan, then upgraded it to pro to get SSH access to the server, and then when I realized there's no root access, I wanted to refund my services since they were useless to me.
There was no option for a refund after not even an hour after buying them. And you have to buy the plan for the whole year, so if you don't like it you lost 1 year worth of money.
Support pretends it doesn't see tickets.
12 giugno 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Michal,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We strive to set up the refund during the withdrawal period as soon as possible, when the general conditions of service are met.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
Regarding your refund request, if you have a support ticket waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot.
Once I have received it, I can analyze the ticket waiting to be processed, and restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
Awful customer service
Awful customer service, chat doesnt work server crashes more times than ive ever experienced, they have no respect for you as a paying customer... keep away from OVH, a terrible experience. really awful
13 aprile 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hi Shaun,
Thank you for taking the time to post this review. I'm very sorry to hear about this feedback.
Our support teams respond as quickly as possible to all requests sent to them.
They are available by phone or by ticket, via Livechat or social networks (Facebook and X).
If you have a request in progress or waiting to be processed, don't hesitate to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to follow up with the department concerned.
Best regards,
Alexandre.L
Update 16/04 :
Thank your for the informations given by private message.
I see that your ticket was processed yesterday morning and a reply has been sent.
If you require any further assistance, do not hesitate to follow up this email sent to you yesterday.
My colleague will keep you informed as fast as possible.
Regards,
Alexandre.L
Langsamer gehts nicht
Am 02. April 2024 eine Domain bestellt und diese ist bis heute nicht registriert. Ganz schwach.
Warte noch bis Montag, sonst hole ich mir das Geld von Paypal zurück.
Sowieso eine komische Konstellation. Telefonnummer von Saarbrücken, Firmesitz in Köln, Gruppe hat Sitz in Frankreich und hier wird nur auf Englisch geantwortet.
2 aprile 2024
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Oliver,
We sincerely apologize for the unfortunate situation you experienced. It deeply saddens us to hear about your dissatisfaction because delivering this level of service is not up to our standards. We genuinely hope that such issues won't arise again in the future as we are committed to making improvements.
Taking this opportunity, I would like to kindly ask for more details regarding your account and thoroughly investigate the matter. Rest assured, we are dedicated to finding a suitable resolution. To proceed, could you please provide your OVHcloud username (aa0000-ovh or 0000-0000-00) and the associated email address?
ViniL
Not great, but not too bad
A rather problematic provider in terms of positioning DDoS protection. They clearly allocate to dedicated servers an overselled network. But in any case, the servers are quite stable and the ping is acceptable. Sometimes there are unknown problems with ping and it's 100% on the side of OVH. Support is quite slow.
Good documentation, flexible configuration of the dedicated server are obvious pluses for me. But it would be good to finally move to the standard of minimal 1Gbit network at all dedicated servers, as for me in the field of dedicated servers it should happen long time ago! And I would be happy to see 10Gbit servers at an adequate price.
The firewall is unfortunately disappointing, namely the limit of 20 rules. This is not enough when you really want to secure a large machine, also in the firewall you can not use port ranges for example (8000-8050).
DDoS protection is available, but it works strangely. Frequent throttling of pure traffic during a big attack, and you have to wait for a minute and a half for the connection to resume. Also TCP protection is obviously very weak, my router is often attacked, and 200k-350k TCP connections in a couple of seconds does not embarrass the traffic cleaning system of the OVH.
At the moment it is a solid three out of five, because of the problems above, and the lack of a competitor.
1 febbraio 2023
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Maksym,
Thank you for taking the time to share your feedback on OVHcloud. We truly appreciate your honest evaluation and constructive comments. Your insights help us identify areas for improvement and ensure a better experience for all our users.
We are glad to hear that you find our servers stable with an acceptable ping, and we are committed to maintain and improve this level os service. Your acknowledgment of our good documentation and flexible server configuration is encouraging, and we'll continue to enhance these aspects to meet your expectations in the future.
We understand your concerns about the network allocation for dedicated servers and the speed of our support. We are actively reviewing these issues to address any unknown problems with ping and improve our support responsiveness. Also, your suggestion regarding the network speed and pricing is duly noted.
We apologize for any inconvenience caused by the limitations of our firewall, and we appreciate your feedback on the need for more rules and the ability to use port ranges. We are actively exploring ways to enhance our firewall capabilities to better meet the security requirements of our users.
Regarding the DDoS protection, we are taking your observations seriously and investigating the reported issues.
Your feedback is instrumental in our commitment to providing a high-quality service, and we are dedicated to earning your trust. If you have any further details or specific incidents you'd like to share, please feel free to contact us directly at help.ovhcloud.com or at X (@ovh_support_en).
Once again, thank you for your time and effort in sharing your thoughts with us. We look forward to implementing improvements based on your valuable feedback.
Have a great one,
VinL
Widerruf wird ignoriert
Widerruf wird ignoriert, Inkasso
Widerruf wird ignoriert, keine Zahlungsaufforderung - Inkasso.
Ich habe der vor eingestellten automatischen Verlängerung meines Vertrages fristgerecht widersprochen und mehrfach nachgefragt wie der Stand ist.
Laut AGB der Vertragsverlängerung:
"Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses."
Auf meine Mails wurde nicht geantwortet, stattdessen hat man mir nach einem Jahr! erst gedroht und dann kam eine Mail eines Inkasso Unternehmens. Angeblich hätte man mir einen Brief gesendet, welchen ich nie erhalten habe.
Das ist so in meinen Augen nicht zulässig.
FINGER WEG!
EDIT Nach Antwort:
In den AGB steht nirgends, dass bei Verlängerung kein Kündigungsrecht vorhanden ist.
Stattdessen steht in den AGB - die mir im Übrigen zum Datum der Verlängerung auch hinterlegt wurden - genau das:
Widerrufsbelehrung
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (OVH GmbH | St. Johanner-Str. 41-43| 66111 Saarbrücken
Tel: +49 (0) 681 906730 | Fax: +49 (0) 681 8761827 | kundendienst(at)ovh.de) mittels einer eindeutigen Erklärung
(z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen,
informieren.
Also, dass ich ZITAT "diesen Vertrag" innerhalb von 14 Tagen per "...oder E-Mail..." kündigen kann.
Was ich getan habe, schreiben Sie ja sogar selbst.
Das dem nicht so ist hätte man auf meine e-Mail auch antworten können.
Danke für nichts. Nie wieder.
Edit: 18.01
Man stellt mir nun noch zusätzlich eine Rechnung mit dem Abrechnungsgrund "legal compensation" - sprich Ersatzansprüche / Schadenersatz.
Geht's eigentlich noch?
6 dicembre 2023
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Josef,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
EDIT : 08/12/2023 14:44
After analyzing your tickets, I see that you made your request on the day of renewal of your services.
The cancellation of the renewal of services must be carried out in your customer area before the scheduled due date.
This guide explains how terminating services works:
https://help.ovhcloud.com/csm/de-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042816#wie-kann-ich-ein-subscription-kundigen
Regarding the right of withdrawal, this only applies to an order. Cancellation does not apply to renewals.
I am sorry about the situation. In this specific case, the issued invoice remains due. You can nevertheless create a complaint ticket from your customer area, in order to explain the situation.
EDIT 20/12/2023 14:25
Thanks for your precisions.
I would like to point out that my objective is not to point out anyone at fault.
My analysis consists of providing you with an answer relating to your right of withdrawal.
The right of withdrawal applies only to individuals and applies only to new orders. You cannot therefore argue:
- for renewals;
- if your OVHcloud customer account is different from Private.
This information is available on our documentation:
https://help.ovhcloud.com/csm/en-gb-billing-managing-ovh-orders?id=kb_article_view&sysparm_article=KB0042881#apply-the-right-of-withdrawal
Please note that you can also create a complaint request from your customer area, if you do not agree with this procedure.
Have a nice day.
Homéfa S.
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