My VPS keeps rebooting unexpectedly. OVH confirmed two host side outages, but for the other resets they simply told me to check my own logs and effectively closed the ticket. I’m left with an unsta... Leggi di più
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Cambia sedeOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Leggi di più
L'azienda ha risposto
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Leggi di più
L'azienda ha risposto
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Leggi di più
L'azienda ha risposto
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Informazioni su OVHcloud - Germany
Scritti dall'azienda
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informazioni di contatto
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germania
2,6
Scarso
56 recensioni
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My VPS keeps rebooting unexpectedly.
My VPS keeps rebooting unexpectedly.
OVH confirmed two host side outages, but for the other resets they simply told me to check my own logs and effectively closed the ticket.
I’m left with an unstable production server, no explanation, and no real solution.
Very disappointing support.
24 settembre 2026
Non scritta su invito
Customers taken for granted
Long-term customers should regularly check OVH prices themselves
I have been an OVH customer since 2019. I recently discovered that OVH now offers a VPS with comparable resources for a fraction of what I am still paying on my legacy VPS.
I contacted OVH support and explicitly asked why existing customers are not informed when significantly cheaper equivalent VPS ranges become available.
The response was: OVH does not inform customers about new ranges. Customers are expected to check the website themselves, purchase a new VPS and migrate everything themselves.
I understand that legacy contracts can keep their old pricing. What I find extremely disappointing is that a long-term customer can continue paying substantially more without any proactive notice that a much cheaper comparable product exists.
After being a customer since 2019, this policy has seriously damaged my trust in OVH.
20 settembre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
VPS cancelled shortly after successful payment
Update: They have refunded the amount
Very disappointing experience with OVH.
I successfully paid for a VPS, deployed my website, and had everything working normally. Approximately 24 hours later, OVH cancelled the VPS.
The biggest issue is that my access was removed, leaving me unable to access the VPS and my website. This happened after the service had already been successfully paid for and deployed.
Losing access to a running website after payment is extremely concerning, especially when the service was functioning normally beforehand.
I hope OVH can explain why the VPS was cancelled, what happened to the data, and how customers are expected to recover their access in situations like this.
Very disappointing experience.
28 agosto 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Mohammed,
We are sorry to read such feedback regarding your order.
At OVHcloud, our teams are dedicated to providing you with quality services and support.
To allow us to analyze the situation and understand what happened, we have sent you a request for information. You can respond to it with a ticket number or your OVHcloud customer ID.
Best regards,
Homéfa S.
Paid in full, then the order was frozen for an undisclosed 48h check — and support told me no payment had been taken
I ordered and paid this morning. Two minutes later the order went into "Checking your order — an additional processing time is required. It is usually around 48 hours. Our customer support team may contact you." No email, no reason, no explanation of what was being checked or what I could provide to resolve it.
The important detail is the sequence: the payment was captured first, then the order was frozen. So I am funding a review of myself, with no service running and no stated end date. "Usually around 48 hours" is not a commitment to anything.
I opened a live chat. The advisor confirmed a verification was running and told me he could see no details about it — not the reason, not the stage, not a timeframe. So the only support channel available has no visibility into the thing blocking the order.
I then asked to cancel and be refunded. I was told that no payment had been made, that what I could see was merely a pre-authorization which expires within 9 to 14 days for PayPal, and that it can take up to 30 days regardless of payment method. This is not what happened. I have the PayPal confirmation and OVH's own order confirmation email, both showing a completed payment, and I sent the screenshots during the chat.
So the position I am left in is: money taken, nothing delivered, no timeline, no cancellation, and a support script that denies the charge exists.
If you need a server on a deadline, this is the risk you are buying. Verify before charging, or tell customers up front that new orders are held for review — either would have been fine. Doing neither, and then disputing the receipt, is not.
28 agosto 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Nurbaki,
Thank you for taking the time to share your feedback.
At OVHcloud, we do everything we can to provide you with quality services and support.
Some orders may be subject to verification by our system. Please note that when an order is canceled, we don't complete the transaction.
The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 30 days.
Best regards,
Homéfa S.
Cant cancel my subscription and they keep taking my money
Hab ne fehlermeldung gekriegt beim Kündigen - abgebucht wurde trotzdem. Deutscher support war nicht erreichbar, der internationale support meinte, ich soll doch bitte mit dem deutschen support reden und legt wiederholt auf und schrie mich an...
Per normalen Support ticket habe ich dann eine gutschrift auf mein kundenkonto gekriegt, keine Rückerstattung auf mein Zahlungsmittel?
Ticket CS16500865
Abgesehen von dem Schlechten support - Die usererfahrung ist grausam. Wie viele frontends hat ovh mittlerweile? kriegt mal bitte eure website auf die kette... Ebenfalls eure services - warum vertreibt man 3 verschiedene email dienste? warum muss das so unfassbar schlecht aussehen? bsp zimbra? Es gibt gefühlt 10 verschiedene wege einen diest zu kündigen, 3 davon funktionieren nicht... OVH muss mal dringend an deren services ansetzen, redundanzen rausnehmen, workflows streamlinen, usw. Aktuell ist das einfach ein Wilder gewachsener haufen der außerhand geraten ist.
14 agosto 2026
Non scritta su invito
Contacting the helpline did not solve…
Contacting the helpline did not solve the problem; in fact, it caused even more complications. Only the conversation via the online chat resulted in a solution to my issue. Unfortunately, due to a system error, I now have to wait for a refund for the service that was paid for twice.
7 luglio 2026
Non scritta su invito
No capacity
"Please note the upgrade to VPS-3 or VPS-4 Is currently unavailable due to stock."
These guys have no path to provide you more capacity when you need it. Have to go somewhere else.
19 giugno 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello there,
We are sorry to see that you were unable to upgrade from the VPS3 to VPS4 offer.
The OVHcloud teams are doing everything they can to provide you with quality services and support.
We also offer alternatives (similar servers) if you wish to obtain more powerful servers.
The entire team thanks you for your trust and understanding.
Best Regards,
Homéfa S.
Scam
I signed up to OHV, also because of the 200€ Free Trial offer they promoted.
After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hours.
Shortly afterwards I was billed 119€ with cryptic descriptions of what I was billed for.
Even if I had purchased these services for 119€, which I haven't, I would have expected it to be deducted from my free trial offer. But no, they charged it directly from my account.
And this was all within a few days from signing up. So well within the expiration time of the free offer.
Upon reaching out to the customer service, they basically responded with "you were billed for services you purchased", without clarifying the slightest which services this may be.
An absolute scam!
16 giugno 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hi Stefan, we're sorry for your free trial issue.
To facilitate our investigation, can you provide us your NIC or ticket number?
Please note that this credit is valid for new customers only, during 1 month. You can find the offer here : https://www.ovhcloud.com/en/public-cloud/
Thanks and have a nice day,
OVHcloud Support's team
Sehr negative Erfahrung
Sehr negative Erfahrung. Überhaupt nicht zu empfehlen. Keinen Zugang zu meinem Konto für 4 Wochen um Änndrungen vornehmen zu können.Ständige
Hinweise auf Links die nicht funktioniern. Ich muss jetzt eine neue Website erstellen
Horst Gellert für die WS Gellert-Stiftung.de
8 giugno 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are constantly working to improve the OVHcloud Control Panel, so that we can offer you an optimal user experience.
We are also strengthening our support to reduce application processing times.
To help you quickly, we offer guides to answer the most common questions:
- OVHcloud account login guide: https://docs.ovhcloud.com/en/guides/account-and-service-management/account-information/ovhcloud-account-login
If you are still having trouble logging in, our support teams are always available:
- by telephone,
- via social networks,
You will need to log in to your Control Panel to set up a ticket or livechat.
However, I can assure you that a support ticket is created by our teams when you contact us.
To analyze your exchanges with our services, please respond to the request for information that I have just sent you. Please send me your OVHcloud account ID (e.g.: xx12345-ovh).
If you have an ongoing request, I can relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
UPDATE (01/07/2026)
Thank you for the additional information you have provided.
After analyzing your interactions with our teams, we note that several support tickets have been opened between 12/05/2026, 13/05/2026 and 27/05/2026.
As part of these tickets, we have detailed the procedure to follow in order to change your password and regain access to your customer account.
However, you have indicated that you do not receive the corresponding emails in your inbox.
We have therefore checked the sending of these messages and confirmed that they were sent from our sending server.
To unblock the situation, we recommended updating your contact email address.
This operation allows you to receive new reset emails, which may have been blocked by your old address server.
We regret the waiting period, and thank you for your patience and understanding.
If you would like to provide an update on the situation, our technicians are of course at your disposal by phone or ticket, via Live Chat or social networks.
I thank you for your understanding, and I will remain at your disposal.
In the meantime, I wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I highly recommend OVHcloud services
I highly recommend OVHcloud services. I currently use both dedicated servers and VPS servers, and I am extremely satisfied with their performance, reliability, and overall quality.
The infrastructure is stable, the network connectivity is excellent, and the pricing is very competitive for the resources provided. The servers deliver consistent performance, and the management tools are easy to use.
OVHcloud has been a reliable partner for my hosting and infrastructure needs, and I appreciate their continuous improvements in security, hardware, and service availability.
Overall, my experience with OVHcloud has been excellent, and I would confidently recommend their dedicated servers and VPS solutions to anyone looking for dependable and professional cloud infrastructure.
4 giugno 2026
Non scritta su invito
Great
The service is great, support is friendly, but support requests are slow to respond.
12 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Marin,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Das ist der unfähigste und…
Das ist der unfähigste und inkompetenteste Schmutzverein, den es auf diesem Planeten gibt. Hier herrschen Unfähigkeit, Inkompetenz und Dummheit in einem Maße vor, für das man neue Skalen einführen müsste.
Lastschriftkonten werden grundsätzlich einfach nicht validiert oder abgelehnt, obwohl diese sogar über das Online-Banking freigeschaltet worden sind. Für mich ist das hochgradig kriminell und nichts weiter als reines Datenabgreifen.
Zudem muss man bei diesem Verein permanent in Vorkasse gehen, was kein seriöser Anbieter verlangt. Zu guter Letzt trifft man auf Support-Mitarbeiter, deren Intelligenz offensichtlich der einer Kartoffel ähnelt. Außer Textbausteinen und sinnlosen Antworten, die überhaupt nichts mit dem Problem zu tun haben, gehört dort nichts zur Tagesordnung.
Ich dachte schon, dass Kleinanzeigen der unfähigste und inkompetenteste Verein sei, aber dieser Laden hier toppt noch mal alles. Ich kann nur ganz klar, deutlich und unmissverständlich sagen: Geht nicht zu diesem kriminellen und inkompetenten Verein! Es gibt zahlreiche andere seriöse „Pay-as-you-go“-Anbieter, die ein Bankkonto akzeptieren und bei denen man am Monatsende eine Rechnung bekommt. Dieser Verein schafft das nicht.
Und wenn man dann mal eine Bestellung durchgeführt hat oder durchführen möchte, sind sie 25-mal zu unfähig, eine Datei zu lesen. Entweder ist sie zu groß, dann zu klein oder angeblich fehlerhaft. Dann gibt es wieder technische Probleme. Wer so einen Verein für seriös oder kompetent hält, ist echt verloren.
4 maggio 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Sascha,
We are sorry to read such feedback.
At OVHcloud, we are constantly improving our services and billing system.
It is unusual to see such behavior. So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client identifier.
Thank you for your availability.
Best regards,
Homéfa S.
Awesome support by Sabrina
9 aprile 2026
Non scritta su invito
Mafia-Methoden!
Trotz Kündigung und Domain-Transfer am 1.10.2025 wurden 246€ für Domains abgebucht, die noch Monate Laufzeit hatten. PayPal-Käuferschutz versagt, OVH ignoriert Kündigung.
1 ottobre 2025
Non scritta su invito
Risposta di OVHcloud - Germany
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We are sorry for the situation you have encountered.
We are continually improving our billing system to deliver a great user experience.
In order to analyze the difficulties encountered as well as the exchange of information with our support, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
trotz erfolgter zahlung, keine gegenleistung: anwalt nötig.
mir wird seit vielen wochen der zugang zu meinem kundenaccount verunmöglicht, ich hatte eine zahlungsfrist versäumt, wobei das geld auf dem ovh-prepaid-account lag, zu dem ich aber keinen zugang mehr hatte. d.h. ovh selber verunmöglichte die zahlung. nach unfassbar komplizierter mail-korrespondenz u telefonie holte sich ovh das geld vom prepaid account. 0,01.- euro fehlten, erneuter kompliziertester zirkus. schlie0ßlich hatten sie das gesamte geld, trotzdem erhalte ich keinen zugang zu webmaiul u kundenaccount. auch ein mittlerweile zugezogener IT-experte kommt nicht weiter, dennnach dem log in künfigt man einen securitcode an die emailadresse des accounts an. was aber nicht erfolgt. sprich: ovh verhindert das login
das kundenservice ist unterirdisch unfähig. ich möchte nur noch weg von ovh und denke nun daran einen anwalt beizuziehen, denn es geht auch um geschäftskorrespondenz, die mir nicht mehr zugänglich ist. unfassbar.
24 marzo 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I see that my colleague Bjorn was able to provide you with a solution via ticket CS15387512.
If necessary, please reply to his last email so that the ticket can be reopened and he can assist you again.
Regards,
Maxime.R
Sachkundiger, feundlicher Berater
Unter der Ticket-Nummer CS15379146 hatte ich einen sachkundigen, freundlichen, englischsprachigen Berater, der souverän die weniger kundenfreundliche, weil ziemlich unübersichtliche und verworrene Webseite ausgleichen konnte. Vielen Dank!
23 marzo 2026
Non scritta su invito
very slow setting up a VPS and…
very slow setting up a VPS and extremely slow support
28 febbraio 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Michael,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties while setting up your VPS and that our support did not meet your expectations in terms of response time.
To better understand the situation, we would like to gather a bit more information. Could you please provide your customer ID (e.g. xx12345-ovh) in reply to this message? This will allow us to review your case and find a solution to improve our services.
We take all customer feedback very seriously, as it helps us identify areas for improvement.
We appreciate your cooperation.
Best regards,
Dieynaba K.
Risposta di OVHcloud - Germany
Hello David,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Der Support war schnell und…
Der Support war schnell und professionell.
11 febbraio 2026
Non scritta su invito
Risposta di OVHcloud - Germany
Hallo Linda,
Vielen Dank für Ihre netten Worte.
Wir freuen uns, dass unser Support Ihren Erwartungen entsprochen hat.
Die Zufriedenheit unserer Kunden liegt uns sehr am Herzen und wir arbeiten kontinuierlich daran, unsere Dienstleistungen zu verbessern.
Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
Dieynaba K.
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