Sehr negative Erfahrung. Überhaupt nicht zu empfehlen. Keinen Zugang zu meinem Konto für 4 Wochen um Änndrungen vornehmen zu können.Ständige Hinweise auf Links die nicht funktioniern. Ich muss je... Leggi di più
Sede
Cambia sedeOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
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Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Leggi di più
L'azienda ha risposto
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Leggi di più
L'azienda ha risposto
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OVHcloud - Germany
Scritti dall'azienda
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Informazioni di contatto
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Germania
3,2
Nella media
47 recensioni
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Sehr negative Erfahrung
Sehr negative Erfahrung. Überhaupt nicht zu empfehlen. Keinen Zugang zu meinem Konto für 4 Wochen um Änndrungen vornehmen zu können.Ständige
Hinweise auf Links die nicht funktioniern. Ich muss jetzt eine neue Website erstellen
Horst Gellert für die WS Gellert-Stiftung.de
8 giugno 2026
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I highly recommend OVHcloud services
I highly recommend OVHcloud services. I currently use both dedicated servers and VPS servers, and I am extremely satisfied with their performance, reliability, and overall quality.
The infrastructure is stable, the network connectivity is excellent, and the pricing is very competitive for the resources provided. The servers deliver consistent performance, and the management tools are easy to use.
OVHcloud has been a reliable partner for my hosting and infrastructure needs, and I appreciate their continuous improvements in security, hardware, and service availability.
Overall, my experience with OVHcloud has been excellent, and I would confidently recommend their dedicated servers and VPS solutions to anyone looking for dependable and professional cloud infrastructure.
4 giugno 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great
The service is great, support is friendly, but support requests are slow to respond.
12 maggio 2026
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Risposta di OVHcloud - Germany
Hello Marin,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Das ist der unfähigste und…
Das ist der unfähigste und inkompetenteste Schmutzverein, den es auf diesem Planeten gibt. Hier herrschen Unfähigkeit, Inkompetenz und Dummheit in einem Maße vor, für das man neue Skalen einführen müsste.
Lastschriftkonten werden grundsätzlich einfach nicht validiert oder abgelehnt, obwohl diese sogar über das Online-Banking freigeschaltet worden sind. Für mich ist das hochgradig kriminell und nichts weiter als reines Datenabgreifen.
Zudem muss man bei diesem Verein permanent in Vorkasse gehen, was kein seriöser Anbieter verlangt. Zu guter Letzt trifft man auf Support-Mitarbeiter, deren Intelligenz offensichtlich der einer Kartoffel ähnelt. Außer Textbausteinen und sinnlosen Antworten, die überhaupt nichts mit dem Problem zu tun haben, gehört dort nichts zur Tagesordnung.
Ich dachte schon, dass Kleinanzeigen der unfähigste und inkompetenteste Verein sei, aber dieser Laden hier toppt noch mal alles. Ich kann nur ganz klar, deutlich und unmissverständlich sagen: Geht nicht zu diesem kriminellen und inkompetenten Verein! Es gibt zahlreiche andere seriöse „Pay-as-you-go“-Anbieter, die ein Bankkonto akzeptieren und bei denen man am Monatsende eine Rechnung bekommt. Dieser Verein schafft das nicht.
Und wenn man dann mal eine Bestellung durchgeführt hat oder durchführen möchte, sind sie 25-mal zu unfähig, eine Datei zu lesen. Entweder ist sie zu groß, dann zu klein oder angeblich fehlerhaft. Dann gibt es wieder technische Probleme. Wer so einen Verein für seriös oder kompetent hält, ist echt verloren.
4 maggio 2026
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Risposta di OVHcloud - Germany
Hello Sascha,
We are sorry to read such feedback.
At OVHcloud, we are constantly improving our services and billing system.
It is unusual to see such behavior. So that we can analyze the situation and understand what happened, we have sent you a request for information. You can reply to it with a ticket number or an OVHcloud client identifier.
Thank you for your availability.
Best regards,
Homéfa S.
Awesome support by Sabrina
9 aprile 2026
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Mafia-Methoden!
Trotz Kündigung und Domain-Transfer am 1.10.2025 wurden 246€ für Domains abgebucht, die noch Monate Laufzeit hatten. PayPal-Käuferschutz versagt, OVH ignoriert Kündigung.
1 ottobre 2025
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Risposta di OVHcloud - Germany
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We are sorry for the situation you have encountered.
We are continually improving our billing system to deliver a great user experience.
In order to analyze the difficulties encountered as well as the exchange of information with our support, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
trotz erfolgter zahlung, keine gegenleistung: anwalt nötig.
mir wird seit vielen wochen der zugang zu meinem kundenaccount verunmöglicht, ich hatte eine zahlungsfrist versäumt, wobei das geld auf dem ovh-prepaid-account lag, zu dem ich aber keinen zugang mehr hatte. d.h. ovh selber verunmöglichte die zahlung. nach unfassbar komplizierter mail-korrespondenz u telefonie holte sich ovh das geld vom prepaid account. 0,01.- euro fehlten, erneuter kompliziertester zirkus. schlie0ßlich hatten sie das gesamte geld, trotzdem erhalte ich keinen zugang zu webmaiul u kundenaccount. auch ein mittlerweile zugezogener IT-experte kommt nicht weiter, dennnach dem log in künfigt man einen securitcode an die emailadresse des accounts an. was aber nicht erfolgt. sprich: ovh verhindert das login
das kundenservice ist unterirdisch unfähig. ich möchte nur noch weg von ovh und denke nun daran einen anwalt beizuziehen, denn es geht auch um geschäftskorrespondenz, die mir nicht mehr zugänglich ist. unfassbar.
24 marzo 2026
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Risposta di OVHcloud - Germany
Hello,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT: Thank you for the OVHcloud account information.
I see that my colleague Bjorn was able to provide you with a solution via ticket CS15387512.
If necessary, please reply to his last email so that the ticket can be reopened and he can assist you again.
Regards,
Maxime.R
Sachkundiger, feundlicher Berater
Unter der Ticket-Nummer CS15379146 hatte ich einen sachkundigen, freundlichen, englischsprachigen Berater, der souverän die weniger kundenfreundliche, weil ziemlich unübersichtliche und verworrene Webseite ausgleichen konnte. Vielen Dank!
23 marzo 2026
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very slow setting up a VPS and…
very slow setting up a VPS and extremely slow support
28 febbraio 2026
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Risposta di OVHcloud - Germany
Hello Michael,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you encountered difficulties while setting up your VPS and that our support did not meet your expectations in terms of response time.
To better understand the situation, we would like to gather a bit more information. Could you please provide your customer ID (e.g. xx12345-ovh) in reply to this message? This will allow us to review your case and find a solution to improve our services.
We take all customer feedback very seriously, as it helps us identify areas for improvement.
We appreciate your cooperation.
Best regards,
Dieynaba K.
Risposta di OVHcloud - Germany
Hello David,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Der Support war schnell und…
Der Support war schnell und professionell.
11 febbraio 2026
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Risposta di OVHcloud - Germany
Hallo Linda,
Vielen Dank für Ihre netten Worte.
Wir freuen uns, dass unser Support Ihren Erwartungen entsprochen hat.
Die Zufriedenheit unserer Kunden liegt uns sehr am Herzen und wir arbeiten kontinuierlich daran, unsere Dienstleistungen zu verbessern.
Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
Dieynaba K.
Inkompetent oder schlimmer
2021 hat diese "Firma" den Cloud Computing Anbieter Shadow gekauft. Seither hat sich außer einer massiven Preiserhöhung nichts gebessert, aber der Reihe nach.
1. Die vorgefertigten VDIs werden mit der veralteten Windows 11 Version 23H2 ausgeliefert. Diese erhält seit November letzten Jahres keine Sicherheitsupdates mehr.
2. Seit Jahren besteht das Problem, dass das Windows in den ausgelieferten VDIs nicht aktiviert ist. Dies muss umständlich via Telefon bzw. SLUI.exe 4 und dann online durchgeführt werden. Klappt nicht immer, bei meinem letzten Versuch benötigte ich 4 Versuche, bis es schlussendlich funktionierte. Und nein, ich bin nicht zu dumm Zahlen abzutippen.
3. Angeschlossene Peripherie funktioniert nicht immer. So wird mein XBox Series Controller vom Mac anstandslos erkannt und funktioniert, bei Shadow wird er zwar als XBox 360 Controller erkannt, tut jedoch nix. Der Treiber für die USB Weiterleitung ist selbstredend installiert.
4. Die Performance unter Linux ist lausig.
Kurzum, ich habe den Eindruck von entwegen vorsätzlicher Kriminalität (siehe Windows Lizenzen) oder absoluter Inkompetenz. Mein Abo werde ich kündigen und eine Beschwerde bei der Verbraucherzentrale einreichen, auch wenn diese vermutlich nichts bringt.
25 gennaio 2026
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Risposta di OVHcloud - Germany
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
Unfortunately, however, OVHcloud cannot assist you in managing your claim for “Shadow” services as they are two separate companies.
I invite you to contact the Shadow support team in order to assist you in this process.
Thank you for your understanding.
In the meantime, I wish you an excellent day.
Your OVHcloud advisor.
^LaiM
OVHcloud bester Anbieter
OVHcloud ist der beste Anbieter wenn es um Domain, Server und Websites geht.
OVH hat auch einen sehr zuverlässigen Support und das Verwalten der Produkte ist kinderleicht. Ich kann OVHcloud einfach nur weiter empfehlen.
@OVHcloud weiter so!!!
17 ottobre 2025
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Risposta di OVHcloud - Germany
Hello Simon,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Zahlungsverarbeitungsgeschwindigkeit verbesserungswürdig
Ich habe am 09.01 einen Server bei OVH bestellt.
Eine Zahlung per Kreditkarte war nicht möglich "Internal server error", also habe ich paar Minuten später Überwiesen. Wohlgemerkt von einem deutschen zu einem deutschen Konto.
Nachdem es seitdem heisst "Payment not received" habe ich mit der Hotline gechattet und den Überweisungbeleg übermittelt.
Dennoch hiess es dass es drei Tage dauern kann. Wobei mir die Mitarbeiterin nicht sagen konnte ob es Kalendertage oder Banktage sind.
Heute ist der 16. also glatte 7 Tage später und es heisst immer noch "Payment not received"
Das ist nicht das was ich erwarte
Es wird noch besser - heute ist nicht einmal die Hotline erreichbar. Es gibt nur einen unintelligenten Chatbot der auf die FAQ verweist und dann "Thank you for contacting OVHcloud" hinschreibt.
So was soll ein seriöser und zuverlässiger Hoster sein?
Ernsthaft?
16 gennaio 2026
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Risposta di OVHcloud - Germany
Hello Chriss,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Sehr zufrieden
Bin bereits seit vielen Jahren zufriedener Kunde von OVH.
Kürzlich war ich erstmals auf den Support angewiesen, der mir direkt bei der Behebung meines Problems helfen konnte.
2 gennaio 2026
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Risposta di OVHcloud - Germany
Hello Leon,
Thank you for your 5-star feedback ⭐⭐⭐⭐⭐
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
Best regards,
Homéfa S.
Nice hosting provider with really good…
Nice hosting provider with really good special offers!
In the past i had mixed experience with OVH, but this seem to have changed in recent years.
Their special offers (especially Kimsufi dedicated servers) are one of the best or maybe event the best offers in the whole world.
Additionally they have a pro-active monitoring to resolve hardware issues when needed.
I'm using OVH starting from this year again and had no issues at all.
Can totally recommend the provider to anyone!
12 dicembre 2025
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Risposta di OVHcloud - Germany
Hello Patrick,
Thank you for taking the time to share this positive feedback about your experience with our dedicated servers.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Beste cloud provider die ik tot nu toe heb ervaren!
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laatst een incident op server, ovhcloud merkte dat, kreeg gelijk een mail dat een technicus onderweg was om te checken op server, nog nooit zo een goede support gehad. Bedankt OVH en raadt ze zeker aan!
6 dicembre 2025
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Risposta di OVHcloud - Germany
Hello Samuël,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback on your OVHcloud dedicated server.
We are delighted that you have appreciated the quality of our internet connection, the availability of our services and the value for money of our offers.
We are also proud of the responsiveness of our support team, who were able to intervene quickly to resolve the incident on your server.
We strive to always listen to our customers and offer them an optimal user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Wow, impressive customer support!
Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS13016488), that OVH was truly keen to resolve in 3 days. I am impressed, I must say it.
Such proactivity turns out to be like mental Aikido. We are going to be their customers on a long run. Thank you!
4 dicembre 2025
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Risposta di OVHcloud - Germany
Hello Ovidiu,
A thank you for your message and for your loyalty since 2020!
We’re truly delighted to know that our team was able to handle your request with such care and responsiveness.
Your satisfaction means a lot to us, and we’ll keep doing our best every day to provide you with reliable service and quality support.
Thank you again for your trust and positive energy!
Best regards,
Dieynaba K.
We’ve been an OVH customer for 5 years…
We’ve been an OVH customer for 5 years and our experience has been excellent throughout this entire period. Their infrastructure is stable, high-performance, and well-optimized for a wide range of needs, from dedicated servers to cloud solutions.
The technical support team has always been prompt, professional, and truly committed to helping every time an issue arose. They were always on point with quick and effective resolutions.
We confidently recommend OVH to anyone looking for reliable hosting services and a long-term, trusted technology partner.
1 dicembre 2025
Non scritta su invito
Risposta di OVHcloud - Germany
Hello Alexandru,
We're delighted to hear that you've had an excellent experience with OVH over the past 5 years! Your loyalty and trust in our services mean a lot to us, and we're committed to continuing to provide the high level of service you've come to expect from us.
Our technical support team is dedicated to providing prompt, professional, and effective resolutions to any issues that may arise, and we're glad to hear that they've been able to meet your needs.
We're proud to offer a wide range of hosting services, from dedicated servers to cloud solutions, and we're constantly working to improve and expand our offerings to meet the evolving needs of our customers.
Thank you again for your kind words and for recommending OVH to others. We're honored to have customers like you who appreciate our efforts to provide the best possible service.
Best regards,
Homéfa S.
OVH Deutschland existiert nicht mehr.
OVH ist per mail nicht mehr erreichbar.
Es gibt nur noch telefonischen Support in englischer Sprache.
Ich habe ein verfügbares Produkt bestellt und auch sofort bezahlt aber keine Bestätigung per mail erhalten.
Dann heisst es, es dauert noch ca. einen Monat.
Mit viel hin und her wurde der Auftrag storniert.
Doch mein Geld werde ich nicht wieder bekommen.
Auf meine Frage ob die deutsche Firma noch existiert wurde mir bestätigt das sie nicht mehr existiert.
Das ist die Antwort vom Support .DE und .COM :
"We would like to inform you that this mailbox is no longer in use and your email will not be reviewed by the OVHcloud support team."
Das ist die Antwort vom Support .DE und .COM
Nachtrag:
am 4.12.2025 wurde ich von OVH wegen meiner Bewertung angeschrieben:
I take the liberty of replying to you in English. I hope this is okay with you.
Was meine Bewertung wieder bestätigt.
25 novembre 2025
Non scritta su invito
Risposta di OVHcloud - Germany
Hello,
I take the liberty of replying to you in English. I hope this is okay with you.
Thank you for sharing your experience with us on Trustpilot. We’re sorry to hear that you had difficulties reaching our support and with your recent order.
We take your feedback very seriously and are committed to continuously improving our services to offer the best possible customer experience.
I’ve sent you a request for more information so that we can review your case in detail. Please reply to it with your OVHcloud account ID, which you can find in the email you received (for example, xx12345-ovh).
We understand that ease of use and accessibility of support are key factors when choosing a service provider.
[EDIT : Thank you for sharing your information. I have created ticket CS13746406 and have just sent you an email from this ticket to clarify the situation and provide you with all the necessary assistance from our technical support team.
I kindly invite you to review this email and provide me with your feedback in response.]
We’re continuously working to improve these areas, and we sincerely thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
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