Outbacker Insurance Recensioni 1.031

Tomas was so incredibly helpful and Outbackers were really reasonable with our ask. I can highly recommend Outbackers.

Easy, simple to understand

Quick easy phone call with a friendly, helpful voice able to confirm my query quickly, putting me at ease. Thank you Charlie!

Easy to use site. Good prices for cover

Wished to add additional cover to my policy and they made it very easy and looked at all options for me. Easy to add on for the rest of my trip whist travelling. Very helpful and good service.

Great experience booking travel insurance for my daughter. The person i spoke to you was very friendly and knowledgeable, was able to answer all bar one of the the (many) questions I had. The question they weren't sure about they consulted with colleagues without leaving me on hold indefinitely and came back with the information I needed. Not had experience of the claims service but hopefully it will be just as efficient.

Great experience in purchasing the policy, sales advisor was excellent and helpful.

Really friendly and helpful - Nicky was fantastic and made the process really understandable and smooth!

Communication and paperwork is excellent; only just taken insurance out so no experience of claims process

easy to use, informative. Small wording around policy was not 'sneaky' and instead quite clear.

Really understanding and helpful. I have used this insurance company twice and it’s always been great - best prices on the market aswell especially for backpackers.
I had a problem with cutting my trip short and the customer service was quick to respond and really helpful. I really appreciate it, thank you!

Would not recommend.
Communication very poor, delayed and contradictive.

I was diagnosed by a doctor with chronic knee pain and further diagnosed by a physiotherapist with Patella Femoral Pain Dysfunction. I suffer with daily activities of simply walking up stairs and squatting movements and have constant aches and pain.

After providing 3 doctors reports, 2 physiotherapy referrals, and two physiotherapy reports, this company says I can wait until I'm home which they know won't be for a a couple of years.

They say they only see physio acceptable if pain has persisted for several months following the procedure of the NHS physio referrals...however they've been informed this pain has be present now for 6 months.
So now, they simply keep responding saying it's not a medical emergency.

They are doing all they can not to help assist me with treatment. Including ignoring my update medical reports from doctors.

I've had to pay for physio sessions out of my own pocket so I can get back to working.

This was so easy to follow. Documents sent via email promptly. Best site I have found and I have been researching thoroughly

Very clear details of documents, thank you

Super helpful and efficient! Answered my query clearly in less than 2 minutes!

Bradley was extremely helpful and answered a number of questions, made me feel comfortable and confident in the insurance package.

Spoke to a real person who was very helpful

Honest, friendly,efficient