My claim for a medical emergency in India was settled, however, the handling of the whole case and the overall claims process by AXA as the underwriter was absolutely terrible. I cannot put into words... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My daughter was stuck in Fiji at start of pandemic and had to purchase several flights in succession due to problems with borders closing . This insurance company were great as paid in full for flight... Leggi di più
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... Leggi di più
I needed travel insurance to gain entry to Thailand under new strict rules. Upon emailing Outbacker Insurance, a member named Raquel was incredibly helpful with everything I needed and answered... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Informazioni di contatto
4,0
Molto buono
1031 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Spoke to a lovely lady on the phone…
Spoke to a lovely lady on the phone helped us book our insurance quick an easy
3 giugno 2024
Decent
Didn’t take long to get through to a person instead of an automated response and never on hold for long. Also really helpful with getting exactly what I needed done
24 maggio 2024
Risposta di Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Easy to extend policy and friendly…
Easy to extend policy and friendly customer service rep
23 maggio 2024
Helpful and easy process to book travel insurance
Spoke with Muskaan today to help me with my travel insurance policy, she answered all questions I had, was professional, knowledgeable and friendly.
20 maggio 2024
Risposta di Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Muskaan to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Great backpacker insurance on a one way ticket
I have yet to start my trip however having a few phone calls with their advisors have made the process very simple.
I am going travelling for 6 months + and purchased backpackers insurance through another company to then realise that it didn't cover you if you did not have a return flight booked. After calling Outbackers insurance they assured me I am fully covered without requiring a return flight having been booked and that I can extend it during my journey if needed.
So far great experience, would reccomend.
8 maggio 2024
very easy second time used
8 maggio 2024
Very easy to set up the insurance and…
Very easy to set up the insurance and very clear on what is covered.
3 maggio 2024
so far so good hope i dont need to claim
23 marzo 2024
Great insurance policies
Great insurance policies, response from staff is so fast if you ever have a questions. I decided to travel further than originally planned so asked if I could upgrade my policy to cover that place and it was so easy and hassle free due to the amazing work of the staff at outbackers. Thank you so much!
18 marzo 2024
Non scritta su invito
Very helpful call handler
Very helpful call handler . Easy and quick to sort out some changes for my son
13 marzo 2024
Very friendly interface with staff
Very friendly interface with staff. Have previously used this insurance company and had no problem settling a claim
6 marzo 2024
Risposta di Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We wish you will have a great time during your trip.
Professional and efficient customer service
Phone was answered quickly. Person who took the call was professional and helpful.
1 marzo 2024
Easy to navigate t…
Easy to navigate the website and look through the terms and conditions and select the necessary additions for my policy.
25 febbraio 2024
Customer Service
We had specific questions about the policy coverage and adding alternative authorised contacts to discuss the policy and were very satisfied with the prompt response that put our minds at rest
20 febbraio 2024
Very polite
Very polite, and efficient customer service on behalf of Roozbeh. My issue was sorted within a minute.
19 febbraio 2024
Risposta di Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Roozbeh to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Impossible to get in touch with anyone.
15 febbraio 2024
Risposta di Outbacker Insurance
Thank you for your review.
While our emergency medical support is available 24 hours a day, all other services are provided Monday to Friday, 9am to 5am (UK time).
If you need to speak to sales or customer service, use the details at https://www.outbackerinsurance.com/contact.php - e-mails are usually answered within 1 working day and calls within 5 minutes.
If you need to register a claim the best way is to do so online via our customer zone, you can also do so via phone (in the hours noted above) - see https://www.outbackerinsurance.com/claims.php for more information.
Polite, Responsive Customer Service
The customer representative responded quickly and provided me with the answer that I needed. Polite, responsive customer service.
6 febbraio 2024
Non scritta su invito
Good customer service
Quick response time, very helpful and informative.
1 febbraio 2024
Non scritta su invito
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