Outback Equipment Recensioni 

Order well overdue, no responce to multiple emails. Worst online experience for quite a long time.
All the pretty videos on their website and facebook but absolutely no customer service, dishonest listings no product availability.
Give this mob a wide berth.
Waste of time and money.

Do yourself a favour and use a different company to get what you need, even if it cost a bit more.
Their customer service in pretty much non existent and their wait times are not as advertised.
They are up there with Telstra to deal with.

Have ordered a anti flap kit for our caravan. Have waited over a month. Have tried phoning apparently long wait times so needed to send an email. Still jo reply. Worst company I have dealt with and absolutely poor customer service. I would not recommend at all.

Two parts ordered & paid for . A month later chased them for delivery date. no date available a month later August maybe ... asked if they could give me what they had... ohh our stock levels were incorrect ask to cancel & refund ..Al good money has been sent any delay will your financial institution. now 9th sept still no reply.
SCAM I paid in full they send nothing & keep the coin!!

I'm still waiting to be contacted about my delayed order. I've attempted to reach out via phone, email, and the website's contact forms, but after two months, I haven't received any response. Careful when purchasing online from this business.

Paid for Clearview Mirrors that were not indicated as not in stock. After a month of follow up and a call to Clearview it was obvious these mirrors were unavailable due to parts shortage created by Ford lack of supply of specific components to Clearview. Outback Equipment staff agreed to cancel the order and refund my payment. Weekly follow ups have failed to produce a refund. I will now have to go the ACAT route and ACCC if needs be. Really poor customer relations imho. I understand the reasons for not being able to supply, even with the original misleading info, but there is no excuse for failure to quickly reimburse peoples payments that are made in good faith. Do yourself a favour and go elsewhere; There are more honourable retailers out there. I am still getting reply emails occasionally promising a refund.
Invoice Number : N1381234

Don't order from these scamming grubs. They don't have the stock, can't deliver on time as stated on their product listings... because they don't have the stock, they don't answer emails for weeks, they hold on to refunds for more weeks because god only knows why. A complete waste of time. Buy else where and pay literally a couple of dollars more to a business that will actually deliver what they promise without all the B.S

I have paid for the product in March and its now September and no response to phone calls, emails.
Very poor!
No dealing throught consumer affairs.

I would give zero stars if I could. I placed an order and over two months later I have not received my order and Outback Equipment emailed to say they have no idea when the items I ordered will be in stock.

⭐ Very disappointing experience — I do not recommend this company

I’m from New Zealand and purchased 4 pop-top roof lifters on 26/05/2026 because they were advertised at a discounted price.

After waiting, I contacted the company to ask about my order. Initially, I was told that it would be coming soon, but nothing arrived. It was also extremely difficult to contact them by phone — my calls were never answered and I only received an automated voicemail. Email communication was also very slow, and I often had to send multiple emails before getting a response.

After several weeks, I was eventually told that they didn’t actually have the items in stock and were waiting for a delivery to their warehouse. They even gave me an expected date, so I waited another couple of weeks. When I contacted them again, I received essentially the same response.

What was particularly frustrating was that during this whole period, their website continued to advertise the same products as available and on discount, even though I had been told they were waiting for stock.

After numerous emails and a long delay, I finally requested a refund. Thankfully, I eventually received my money back, but because of the exchange-rate difference, I lost around NZ$90.

I’m honestly glad I paid through PayPal, as I believe getting the money back would have been much more difficult otherwise.

Overall, this was a very frustrating and disappointing experience. I would strongly recommend being very careful before ordering from this company. In my experience, the communication, stock information and fulfilment were not reliable.

I would not buy from them again.

THEY DO NOT HOLD STOCK. LOOK ELSEWHERE EVEN IF YOU THINK YOU'RE GETTING A GREAT DEAL THE GREAT DEAL IS NEVER DELIVERED. I have given this company the benefit of the doubt more than once. They seem to offer great deals but then you order the item fails to be shipped. Twice now that has happened to me. Then you have to wait and wait for a refund. In my case purchased via PayPal and only got the money back because of the PayPal dispute system. TRUST ME go to elsewhere! OFT & Current Affair notified.

I checked availability before ordering and was assured the item was in stock and could be dispatched within 24 hours. Instead, it took nearly 3-weeks to arrive!!

I repeatedly asked Outback Equipment to refund any unavailable items and dispatch the in-stock item, but my requests were ignored. Their explanations later contradicted their own confirmation emails and policies, and their advertised dispatch timeframes were repeatedly missed.

They never answered the phone, and their written customer service was rude, defensive and at times simply appalling. Rather than apologising, taking accountability or attempting to resolve the problem, they dismissed my concerns and repeatedly tried to shift the blame elsewhere. The customer service agent even had the audacity to write parts of a response to me, the paying customer, IN CAPITAL LETTERS. If this is how Outback Equipment treats paying customers, I would hate to see how they treat their enemies.

It took SIX written requests just to obtain confirmation of a refund they already acknowledged owing me. They eventually claimed it had been processed, but nobody bothered to tell me, forcing me to chase them yet again. The money is still pending, so we will see if it actually arrives.

Throughout the entire ordeal, I received mixed messages, no accountability, not one genuine apology and absolutely no empathy for the inconvenience caused. The item was intended as a Father’s Day gift, making the delays even more frustrating.

If this is not a clear sign that the Outback Equipment Support Team desperately needs more staff, proper training and stronger management, I do not know what is.

Noting I requests several times my complaint and concerns be raise to a Manager, but that also fell on deaf ears.

A dreadful customer experience and an enormous waste of time and energy. I will never shop with Outback Equipment again.

Shop anywhere else but Outback Equipment.

bought over $500 worth of items 5 July 2026, waited for a month for most of them to be delivered, then another month for the final items, 2 months in total BUT the final goods weren't even mine, belonged to another customer as per invoice inside package, Outback Equip packing person did not check the address label to the packing slip. Outback Equip customer service emailed me a return slip but informed me that my outstanding items will take another 3-4 weeks, when I questioned why the wait, reply was they had to wait for the customer to return my goods that was sent to them or had to order them in...WOW an extra months wait for their error, total of 3 months to finalise my order, not happy!

After waiting 4 weeks I finally received a response after multiple emails saying it would be another 4 weeks.

When it turned up it was missing 1/3 pieces which made it totally inoperable. The missing piece was even marked as missing on the pick slip. No communication, no apology, no refund for missing part.

This company is a sham, with no ability to get in contact and they don’t respond.

AVOID.

Ordered a roll of cable. As it turned out it was not held in stock but received no communication until I chased it up via phone call since there has been no response to my various emails. When I followed up after 4 weeks I was told it would be another 4 weeks. That time passed with no further communication so I cancelled the order via another phone call. Each phone call requires an on hold wait time of 30+ minutes. So 7 days later I had to follow up again as refund has not been processed. If you actually want your items and value your time then don't waste your time with this company.

Ordered a tent-fly on 10/08/2026. It is now 2/09/2026. My last email requesting a delivery date has not been answered.

I ordered a $500 caravan cover that was supposed to be in stock but after several phone calls emails and 6 week later was told another week i cancelled the order than it took 3 weeks to get my refund I will never deal with this company again

Do not buy from this site.
I found the wait time extremely long. The staff are trained to be obstructive and dogmatic in dealing with any complaints.
I requested to speak to a supervisor & was shuffled around with no useful outcome.

Got an email about 7 days after ordering (which was very generic) stating that the Garmin product I ordered wasn't actually in stock, and would take until mid to late September to arrive from the supplier.
I emailed back asking why? no reply.
I emailed again asking for a refund... no reply.
I ordered the same product from Garmin directly, and it arrived in 2 days.

DO NOT BOTHER!

Terrible delivery.
Dont waste your time with this company.

Ordered 3 weeks ago. Item still not arrived.

I feel so sorry for the poor staff that have to answer the phone, i imagine they get nothing but upset customers.
I have called weekly looking for my goods that were "In
Stock", usually waiting about 45minutes on hold. People that answered the phone were great BUT unfortunately even through thier efforts, still no goods.

Will be asking for a refund for my undelivered goods.
I imagine if these guys continue this level of service, they will not be around much longer.

Update:
Has been 1 week since my refund paperwork was processed by Outback Equipment STILL nothing refunded to my bank account yet.
Lodged a dispute with the bank.