I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Leggi di più
🛑AVOID OTTO CAR Very poor customer service. Emails are ignored or not properly read, and the service is not professional at all. Renita from the PCN team has been particularly unhelpful and does not... Leggi di più
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Leggi di più
Dettagli dell'azienda
Informazioni su Otto Car
Scritti dall'azienda
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Scritti dall'azienda
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Informazioni di contatto
192 Goldhawk Rd, W12 9NS, London, Regno Unito
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good customer service
5 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good customer service from our team. Providing a helpful and positive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Customer Service!
Ash made my experience great. He was friendly, proffessional and very helpful. He made the entite process smooth and easy.
4 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had a great experience and received friendly, professional and helpful support from our team. Making the process as smooth and straightforward as possible for our customers is something we always aim to achieve.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Kafail helped me lot best customer…
Kafail helped me lot best customer service
4 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received great support and helpful customer service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash excellent service very polite and…
Ash excellent service very polite and well spoken and nice person 👍
4 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service and found our team to be polite, professional and helpful. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Ash was very professional to help me choose my first pso car
Ash was very professional to help me choose my first pso car , he gave me a good advise and definitely I will always contact him for everything and recommend him to everyone who ask for a car
4 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received professional support and helpful advice while choosing your first PCO vehicle. Making sure our customers feel informed and confident in their decision is something we always aim to achieve.
We appreciate your recommendation and thank you for choosing Otto Car. We wish you all the best with your vehicle and look forward to supporting you again in the future.
The communication with the operator was…brilliant
The communication with the operator was very professional and the help made problem very simple I was very satisfied.
3 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional support and that our team was able to make the process simple and straightforward for you. Providing clear communication and helpful service is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Haven't received my deposit back
Returned a car 2 weeks ago. Still haven't received my deposit back. Not happy.
3 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not yet received your deposit back and understand how frustrating it can be to be waiting for funds to be returned.
We would like the opportunity to review the circumstances surrounding your deposit and investigate this further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to assisting you further.
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We appreciate your kind words and are pleased to hear that you had a good experience with Otto Car.
We would really appreciate it if you could update the star rating to match your feedback. Your support and feedback mean a lot to us.
Thank you for choosing Otto Car.
Booked service
Booked service. All places listed in app were in London, a 400 mile round trip for me. Phone call got one half a mile away.
1 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us your feedback.
We are sorry to hear about the inconvenience caused when trying to arrange your service. We understand that being presented with locations that are not practical for you would be frustrating.
We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our processes. Thank you for choosing Otto Car.
They called me to collect my car asked…
They called me to collect my car asked them is everything done they said yes 2hours drive and now the car doesn’t have phv so have to go back
1 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the inconvenience caused and understand how frustrating it must have been to make the journey only to find there was an issue with the vehicle requirements.
We would like the opportunity to review the circumstances surrounding your experience and investigate what happened. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Worse company don't go with otto car
Worse company don't go with otto car, they don't care your problem if you got your car brokedown they not giving you easily courtesy car you will jobless for 2- 3 weeks very Worse customer service 😡😡😡😡
23 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it can be when vehicle issues impact your ability to work.
We would like the opportunity to review the circumstances surrounding your concerns and investigate this matter further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Good Support and services
Good Support and services! Respectful staff! Thanks Mr Kafil Mirza
28 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good support and service from our team. Providing a respectful and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdul and Ash I found them very…
Abdul and Ash I found them very helpful and polite also good customer service
Very pleased to do business with otto car
28 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received helpful and polite support from our team. Providing a friendly and professional customer service experience is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Neha helped quickly and efficient to…
Neha helped quickly and efficient to book appointment with one of the service garages for pco drivers. Thanks
26 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are glad to hear the appointment booking with one of our service garages was handled quickly and efficiently for you.
We appreciate you taking the time to leave a review and are pleased you had a positive experience with our team.
I appreciate the way mr Kafil responds…
I appreciate the way mr Kafil responds to my preoccupation and also to explain everything I needed to do about my case. Thank you
26 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for your feedback.
We are glad to hear that your concerns were handled well and that everything was clearly explained to you regarding your case.
We really appreciate you taking the time to leave a review and are pleased you had a positive experience with our team.
Heloo
Heloo! Can you help me with the car? And of you have comprehensive insurance full ? Thx
24 maggio 2026
Non scritta su invito
Risposta di Otto Car
Hi, thanks for your message.
We asked for a bit more information at the time so we could help properly but we did not receive a reply.
If you still need support or have questions about the car or insurance cover, please contact our team directly and we will be happy to help you as quickly as possible.
Ash gave me the perfect car for me and…
Ash gave me the perfect car for me and answered all my questions, helped me with everything from decision to going live on Uber. 10 star service.
22 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a great experience and received helpful support throughout your journey, from choosing the right car through to getting set up.
We appreciate your feedback and are glad everything went smoothly for you.
Ash y was professional
Ash y was professional, friendly, and made the whole process easy. Great service from a genuinely good man.
21 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a positive experience and found the service professional and friendly throughout your visit.
We appreciate your feedback and look forward to continuing to support you.
My experience it was very good at…
My experience it was very good at Shepherds Bush branch The person who was look after me his name Mark and he don’t a very good job in finding me the right car and helping me as well with the paperwork because it was my first time renting car and he was very friendly and professional
14 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a very good experience at the Shepherd’s Bush hub and that you received helpful and professional support throughout the process, especially as a first-time renter.
It’s great to know you found the service friendly and we appreciate your feedback.
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