I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Leggi di più
🛑AVOID OTTO CAR Very poor customer service. Emails are ignored or not properly read, and the service is not professional at all. Renita from the PCN team has been particularly unhelpful and does not... Leggi di più
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Leggi di più
Dettagli dell'azienda
Informazioni su Otto Car
Scritti dall'azienda
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Scritti dall'azienda
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Informazioni di contatto
192 Goldhawk Rd, W12 9NS, London, Regno Unito
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ash is very great guy and he is very…
Ash is very great guy and he is very helpful abosulty great guy
11 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received such helpful support from our team. Providing a friendly and positive experience for our customers is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Mr Haris is a superstar ..
Mr Haris is a superstar ... he is very kind and helpful ... he made my rent to buy experience memorable and i won't forget his customer service...
11 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you had such a memorable experience and received kind and helpful support from our team. Providing a smooth and positive experience for our customers is something we always aim to achieve.
We appreciate your kind words and thank you for choosing Otto Car. We look forward to continuing to support you in the future.
I would like to give very good feedback…
I would like to give very good feedback to Otto because of one employee whose name is Reuben. When I picked up my car he made my initial journey very smooth and professional. He explained me everything. And when I returned my car he was the one who made me to finish process in less then 10 min. He has shown real passion as a great employee where all customers expected. When I collected my car he was at Streatham and when I drop my car he was at Shepherd’s Bush. Please pass my thanks to him as he was wonderful assistant from Otto company.
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a detailed review.
We're delighted to hear that you received such smooth and professional support throughout both the collection and return process. Providing clear guidance and making things as straightforward as possible for our customers is something we always aim to deliver.
We appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing Otto Car, and we look forward to supporting you again in the future.
I entered into a rental agreement today…
I entered into a rental agreement today and was very pleased with the service provided by Ash. He walked me through everything and answered all of my questions with confidence.
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience and received clear guidance and support throughout the process. Making sure our customers understand their options and feel confident with their agreement is something we always aim to achieve.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you throughout your journey with us.
The service was very good
The service was very good, fast and clear thanks to Abu for the help
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received fast and clear support from our team. Providing a smooth and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
murtaja is nice speak behavior language…
murtaja is nice speak behavior language
proper understanding
very nice
thanks you
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received friendly and helpful support from our team. Clear communication and making sure our customers feel understood is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent customer service
Excellent customer service from Abdur-Rahman at Otto Car, Shepherd’s Bush. Friendly, professional, and very helpful. Thank you so much for the outstanding service! Highly recommended.
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received friendly, professional and helpful support from our team. Providing excellent customer service and making sure our customers feel supported throughout their journey is something we always aim to deliver.
We appreciate your recommendation and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Excellent Service
Lovely driver who was on time, kept us informed as we arrived at Gatwick and had a lovely clean taxi, Highly recommended, I will certainly use them again for our upcoming travels
9 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience and that the service provided was punctual, professional and kept you informed throughout. Providing a reliable and comfortable experience for our customers is something we always aim to deliver.
We appreciate your recommendation and look forward to supporting you again for your future travels.
I am extremely disappointed with how…
I am extremely disappointed with how this situation has been handled.
I entered into a rent-to-buy agreement in good faith and, unfortunately, became involved in a non-fault accident. Despite being the innocent party, I was and still am being treated as though I am somehow to blame for the situation.
What has been most frustrating is the complete lack of support regarding loss of earnings. The vehicle was collected without a replacement being provided, leaving me unable to continue working as normal. I even suggested a sensible solution by offering to enter into a new agreement for another vehicle, but this was declined without any meaningful attempt to help.
To make matters worse, I then had to challenge invoice charges that I did not believe were justified, only to be threatened with having a vehicle clamped despite the fact that I no longer even had the vehicle in my possession. This felt unreasonable and unnecessarily aggressive.
I waited patiently for over a week in the hope that a fair resolution could be reached, but unfortunately that has not happened. This review is therefore my last resort.
The biggest disappointment is that the company started out so well, and my initial experience was positive. Sadly, when a genuine problem arose and support was needed most, the level of customer service fell far below expectations.
I would strongly advise anyone considering a rent-to-buy agreement to carefully check what support is available if you are involved in a non-fault accident, as the reality may not be what you expect.
10 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We apologise for the delay in responding to your review. Unfortunately, we have experienced some login issues which meant we were unable to respond sooner.
We are sorry to hear about the concerns you have raised and would like the opportunity to review the circumstances surrounding your experience in more detail. However, we have been unable to locate your account based on the information provided in this review.
Please email our Complaints Team at complaints@ottocar.co.uk with your details, and we will investigate this matter further.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you.
Ash from Shepherds Bush helped made my…
Ash from Shepherds Bush helped made my return process stress free and he genuinely cares. Im really happy to see people like him. 10 star perspn. Thank ypu Ash
9 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that your return process was made smooth and stress free with the support of our team. Providing a helpful and caring service is something we always aim to deliver, and we appreciate you recognising the effort made.
Thank you for your kind words and for choosing Otto Car. We look forward to supporting you again in the future.
Surely they're breaking the law?
*Update on my previous review* pertaining to my missing items
*Update on my previous review*
09/05/26
The manager has told his staff to hang up on me. I'm going into their office on Thursday. I'll have to camera men with me so these guys can't lie their way out of it. Just to be clear — I will get going in peace, just to collect my items whilst receiving answers and an explanation
The manager of the Manchester branch told me on 08/05/2026 that his bosses had instructed them all to not respond to me at any point. So — they refuse to acknowledge my complaint, whilst also refusing to issue a letter of deadlock. It all looks dodgy to me. He has also promised to find out about my missing items, before terminating the call.
I left a review talking about how Otto Car dangerously disconnected my vehicle whilst I was driving it, then refused to give me an explanation or an apology. This could have been bad if I was travelling at speed.
I also talked about the fact that I stupidly left two (expensive) hoodies in the car, alongside a few bits, plus an unopened birthday card from last August. Randomly a few months ago they sent just one of my hoodies, and the birthday card minus its envelope and the £50 that was inside.
The update is: INSTEAD OF CONTACTING ME AND SORTING THIS ISSUE OUT, THEY ACCUSED ME OF DEFAMATORY COMMENTS, AND ASKED TRUSTPILOT TO TAKE MY ORIGINAL REVIEW DOWN.
I HAVE FORWARDED MY COMPLAINT MANY TIMES. I HAVE A RECORDING OF THE COMPLAINTS HANDLER ADMITTING HE'S RECEIVED MY COMPLAINT. THEY STILL WILL NOT ACCEPT OR LOOK INTO MY COMPLAINT, THOUGH. I HAVE REQUESTED A LETTER OF DEADLOCK MULTIPLE TIMES, THEY ALSO REFUSE THIS.
OTTO CAR, THIS IS UNACCEPTABLE BEHAVIOUR.
YOU NEED TO RETURN MY ITEMS AND ACKNOWLEDGE MY COMPLAINT IMMEDIATELY!!
8 giugno 2026
Non scritta su invito
That lady in the phone she was very…
That lady in the phone she was very nice and kind and she try to give the best service
8 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received kind and helpful support from our team. Providing a friendly service and doing our best to assist our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
I went to get my replacement car today…
I went to get my replacement car today and i had a wouderful time with Mr james he's lovely guy thanks. Jamil was also great. It is nearly 6pm and they finish at 530. A guy callef Ali Abbass also stayed late to sort my documents. This is why otto are the best. Segun Andrew . I was with otto and now i am back. Thank you. You are my family
8 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you had such a positive experience with our team and that they went above and beyond to support you with your replacement vehicle and documentation. Providing a helpful and welcoming service is something we take great pride in.
We truly appreciate your kind words and are pleased to welcome you back to Otto Car. Thank you for being part of the Otto family, and we look forward to continuing to support you.
AVOID
My experience has been very bad with this company. Cannot speak to payments team or servicing team. Very unprofessional company. AVOID AT ALL COSTS.
8 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the concerns you have raised regarding communication with our teams. We would like the opportunity to review the circumstances surrounding your concerns and investigate this further.
However, we have been unable to locate your account based on the information provided in this review, and we have not received a response to our previous request for further details.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Hello
Hello
Go away from this company , is awful service .I return the car on 13th of May 2026 and they still not return the deposit . When I called them they just said to send email .No answer their email and still not return my money .
13 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delay and communication surrounding your deposit. We understand how important it is for funds to be returned promptly and for customers to receive clear updates.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
Total incompetency continues
Total incompetency continues. Seems like they have collected £250 for dashcam instal. With no ongoing service since. They din’t even know whicg camera they have installed
8 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the dashcam installation and service. We would like the opportunity to review the circumstances surrounding your experience and investigate this matter further.
However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Ash thanks for best service you…
Ash thanks for best service you provide. I really appreciate you help very much professionnel thanks again
5 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received professional and helpful support from our team. Providing a high standard of service and making sure our customers feel supported is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Company have not pay back the extra…
Company have not pay back the extra payment, they took out of my account and and my deposit of £250 which the said was refundable, the have not responded to my emails, in regards to the situation. The company is an absolute sham avoid at all cost. Even if if cost me more financially, I will ensure that these sorts of practise are not allowed to fester in the private hire industry, when company such as Otto cars think that they can do what they like with no ramifications.
15 maggio 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the delays and communication surrounding your account. We understand how important it is for any outstanding payments and deposits to be handled clearly and promptly.
We believe this matter has now been resolved. However, if you would like to continue discussing the matter or would like us to investigate anything further, please contact our Complaints Team at complaints@ottocar.co.uk and we will be happy to assist.
Thank you.
I am happy whith costumer service
I am happy whith costumer service
Very helpful Gentleman.
5 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the customer service you received and that our team was able to provide helpful support.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Neha Parveen it’s the best person who…
Neha Parveen it’s the best person who made my day happy after I had some issues today
Thank you!
5 giugno 2026
Non scritta su invito
Risposta di Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that our team was able to support you and help turn your experience around. Providing understanding and helpful assistance when our customers need it most is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.