If I could give this company zero stars then I would do so. Product arrived 8th September, not working. Contacted "Hannah" at customer services as per their instructions on 9th September. Various e... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Orthocomfort had our correct address but the parcel was never received. We would not be surprised if this was an Evri (now called Rareli) issue. Orthocomfort washed their hands of the matter. Cavea... Leggi di più
Parcel not delivered and a high handed response from Orthocomfort. Several delivery times reported by Evri and a generic photo of a delivery was provided which had no relevance to us. The delivery... Leggi di più
If I could give a minus I would. Product arrived damaged and unusable inside. Looked for replacement and no reply or joy. Would definitely not recommend anyone buying of this company as it is a joke... Leggi di più
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Do not touch this company
Do not touch this company. They are the worst. I ordered a watch that was supposed to tell your loved one if you fell, amount of steps you have taken etc. I walked 10 steps and it registered 65, also the senior fall mode was not on the watch. I contacted them asking for a full refund and a prepaid returns label. Four times they ignored my request and offered me a 20 or 30% refund and not have to send the watch back. Worst company ever!!!!
As to the companies reply to this review, it didn't mention the other problem with the watch. I tried with 3 different emails and each time I was offered a percentage of the full amount and to keep the item or full amount and no prepaid label for postage. Why should I pay to send it back when its not fit for purpose. As I said before Do Not touch them.
11 febbraio 2026
Non scritta su invito
Risposta di Orthocomfort
Hello there,
We’re really sorry to hear about your experience, and we understand why you’re upset. That’s not the standard we want for any customer, especially for a product purchased for a loved one.
On the issues you mentioned: step counting can be inaccurate if the watch isn’t correctly calibrated (wrist placement, stride settings, motion sensitivity), and the fall-detection feature may require activation in the settings/app depending on the model. However, if the product isn’t meeting your expectations, you absolutely have the right to request a return.
To be clear: if you want a full refund, we can process it once the item is returned in line with our Returns Policy. A prepaid return label isn’t always available (this depends on the return reason and carrier options), but we will still help you through the return process and confirm the exact steps and address immediately.
- Please contact our support team with your order number and the email used at checkout, and we will do the following right away:
- confirm the return instructions (address + required details),
- confirm eligibility for a prepaid label (if available for your case), and
- process the full refund as soon as the return is received and checked in.
We’re also sorry if your earlier messages felt ignored, that’s not acceptable, and we’ll make sure your case is handled properly from here.
Kind regards,
OrthoComfort Support Team
Sino-Euro scam job
SCAM and FRAUD. Ordered a smartband to work as a heart rate monitor. Eventually turned up 2 weeks later from China obviously. No charger supplied and no details of what charger it needs so I now just have an un chargeable piece of plastic. Useless, not to mention the carbon footprint cost of sending this rubbish from PRC!
9 febbraio 2026
Non scritta su invito
Risposta di Orthocomfort
Hello Richard,
We’re sorry you’re unhappy and that your order arrived without the charger, that’s not acceptable, and we understand why you’re frustrated.
To clarify: we are not a scam, and we do deliver real orders, but depending on stock availability some parcels can be dispatched from international fulfillment locations. Our Shipping Policy explains the processing and delivery timelines.
Most importantly, we can fix the charger issue immediately:
- If the charger was missing, we can ship the correct charger/cable at no cost, or
- If you’d rather not keep the item, we can arrange a return for a refund in line with our Returns Policy.
Please contact our support team with your order number and a photo of what you received, and we’ll confirm the exact charging type/cable and resolve this straight away.
Kind regards,
OrthoComfort Support Team
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