Orthocomfort Recensioni 

169
•
TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

If I could give this company zero stars then I would do so. Product arrived 8th September, not working. Contacted "Hannah" at customer services as per their instructions on 9th September. Various e... Leggi di più

Valutata 1 stelle su 5

Orthocomfort had our correct address but the parcel was never received. We would not be surprised if this was an Evri (now called Rareli) issue. Orthocomfort washed their hands of the matter. Cavea... Leggi di più

Valutata 1 stelle su 5

Parcel not delivered and a high handed response from Orthocomfort. Several delivery times reported by Evri and a generic photo of a delivery was provided which had no relevance to us. The delivery... Leggi di più

Valutata 1 stelle su 5

If I could give a minus I would. Product arrived damaged and unusable inside. Looked for replacement and no reply or joy. Would definitely not recommend anyone buying of this company as it is a joke... Leggi di più


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

169 recensioni

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1,3

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169 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

If the is negative start I would rate…

If the is negative start I would rate it. Ordered watch and the wristband is defective sent them email immediately with pictures but they keep sending videos how to fix the watch. I wasn’t born today to know how to fix the wristban me and they don’t want to take the return. Such a bad company order at your own risks not to be trusted.

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Awful company beware…

Awful company usual Chinese company issues this is the last time I buy anything from China. They sent a size 7 and a size 5 then tried convincing me the 7 was a 10 which is what I ordered even though I sent them photos of the size 7 next to a size 10 and a ruler alongside clearly showing the wrong size. Awful company dont purchase from them!!! Shipping took ages despite is showing as co.uk. Scammers.

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Very slow, avoid

I ordered an item 5 days ago and had no update on shipping. The company has confirmed its still being processed. Apparently it takes them up to 3 days just to process the order. Im also informed delivery can take up to 5-10 days. Tried to cancel the order but apparently this is not possible. Avoid - not known a company to take so long, but of course they have taken the payment.

15 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

SCAM

Ordered a knee support, company taken payment but nothing received to date. Sent email but with no success - avoid like the plague !!!!!

3 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic product!

I haven't been able to sleep in the same bed as my husband for months due to his snoring.
Now he is using this machine, he has completely stopped snoring and I have been able to get back in our bed!
My husband feels so much better rested and awake during the day.
I can't recommend this product more highly.

11 marzo 2026
Valutata 1 stelle su 5

APPALLING Ordered on Feb 20th

Ordered on Feb 20th . Had confirmation of order and never heard anything else until I wrote to Customer care who apologised and have given me a different Tracking Code which I used today ( Friday 6th March ) 14 days later and the tracking states that the products are still with the SENDER and not the Courier ! At present would say AVOID this .. appalling communication and possibly a massive SCAM !

20 febbraio 2026
Valutata 1 stelle su 5

Dreadful don’t be sucked in by the video

Dreadful. Very itchy and poor quality. The knee supports took weeks to arrive and bares very little resemblance to the product in the video.
Cheap Chinese scam. Don’t get caught out.
I tried to leave a review on their website but it wasn’t published! I have requested a refund but I won’t hold my breath!

5 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Slow delivery not very good.

I ordered the watch from them. 13th February they took my money on 16th February. I still have not recieved the watch. I have emailed them several times.
UPDATE....
It actually turned up. Not much good. But it's here.

2 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Not what I paid for.

I ordered a latex pillow, but got a cheap memory foam one instead, badly packaged, information all in Chinese and probably not conforming to any British Standards. Scammy Chinese company pretending to be UK based with a name similar to reputable disability product sellers. AVOID.

24 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid! Scam! …

I have had similar experiences to those already mentioned in reviews. I placed an order and it has not arrived. Each time I email they respond seemingly not having read the email - I emailed and advised that my order was placed over a week ago and it has still not been dispatched and they replied saying to be patient as their processing time is 3 days! I’ve waited well over three days. When I emailed again they responded with a different answer saying it is in transit and I’ll get an email when it’s with the courier. How is it in transit if it’s not with the courier!? They refuse to cancel and refund my order. This is a huge scam! Avoid!

20 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I also ordered the smartwatch for…

Thank you for replying, we will see if arrives and if it does, see if there is a charger and if it works, if not, you say in this reply that you will refund for a faulty product which I hope I will not need, but it’s reassuring to have this information, thank you.

I also ordered the smartwatch for elderly thinking this was a uk company, ordered 4th Feb and still no sign of watch being on its way! they refused a refund but offered a 10% discount on a watch that has not arrived or any sign of arriving, they say you have to cancel an order within 24 hrs to get a refund (have to be telepathic apparently and know it’s a scam when you order!) then they don’t reply, this appears to be a scam and can’t be a UK company despite their advert and email etc suggesting it is, just hope they get stopped soon, as from the products they advertise, they appear to be targeting the elderly and vulnerable.

4 febbraio 2026
Non scritta su invito
Logo di Orthocomfort

Risposta di Orthocomfort

Hi Wendy,

We’re sorry to hear you feel this way, we understand how worrying it is when you’re waiting for an order, especially for a product intended for seniors.

That said, we can confirm your order is genuine and in transit. According to the latest tracking update, your parcel arrived in the UK and is now at the national hub has been passed to the local last-mile carrier: Yodel. The next scans are typically “out for delivery” / “delivered”.

Regarding refunds/cancellations: our policy states that cancellations are only possible within a short window before the order is processed/packed, because once a parcel is prepared or handed to the carrier, we can’t reliably stop it. This is explained on our Shipping Policy page. As soon as you receive you parcel, you have 14 days to submit a return request.

We don’t want anyone left without a solution. If there’s no new scan or delivery update within the next 48 hours, we will open a carrier investigation immediately and arrange either a replacement or a refund if the parcel is confirmed lost or undeliverable.

Please contact us directly with your order number (or message our support) so we can follow this through to delivery for you.

Kind regards,
OrthoComfort Support Team

Valutata 1 stelle su 5

This is not a UK company - very slow delivery from china

I ordered, thinking this was a UK Company shipping from the UK. 2 weeks later, I have had no delivery. The items are shipping on a slow boat from China. The tracking numbers don't bring up the right information and customer service response doesn't give you any answers, just buying time.

13 febbraio 2026
Non scritta su invito
Logo di Orthocomfort

Risposta di Orthocomfort

Hi Cheryl,

We’re sorry to hear you’re disappointed, and we understand why this feels frustrating if you expected UK-warehouse shipping.

To clarify: OrthoComfort operates as a UK-facing brand, but not all orders ship from the UK. Depending on stock availability and the product, parcels may be dispatched from one of our international fulfillment partners (including outside the UK). This is why delivery can take longer than a “next-day UK warehouse” retailer, and it’s also why the first tracking updates can sometimes look limited until the parcel reaches the UK and is handed to the local carrier.

On the tracking point: some tracking links only show full details once the parcel has reached the destination network (UK hub / last-mile carrier). That said, you should always be able to get a clear status from us — and we’re sorry if your previous replies didn’t give you the concrete update you needed.

If you share (publicly or via our support email) your order number, we will:

- verify the latest scan with the carrier,
- send you the correct tracking link (including last-mile tracking if available), and
- if the parcel is delayed beyond our stated delivery window, we’ll offer a replacement or a refund in line with our policy.

We’re here to resolve this properly and quickly, please send your order number and we’ll take care of it.

Kind regards,
OrthoComfort Support Team

Valutata 1 stelle su 5

Cheap items imported from China. Not an UK business

I can't give a proper review because I haven't received the item: a watch assistant for elderly. I was naive thinking that it was an UK company "orthocomfort.uk" but this is a lie. Despite it says the item would be delivered in 3 to 5 days, it hasn't arrive after two week because it still in China!
I just read another review about the same item. It seems like I lost my

11 febbraio 2026
Non scritta su invito
Logo di Orthocomfort

Risposta di Orthocomfort

Hi Diana,

We’re sorry you haven’t received your order yet. We understand how frustrating this is, especially for a product intended for an elderly person.

We’d kindly ask you to read our Shipping Policy, as the delivery timeline is clearly explained there:

- Processing time: 2–3 business days
- Shipping time: 3–10 business days, depending on demand and the location of stocked items (some orders may ship from international fulfilment locations before entering the UK delivery network).

A “.co.uk” website address is simply a domain used to serve UK customers — it doesn’t determine where a company is incorporated.

If you share your order number with our support team, we will check your tracking immediately and provide a clear update. If your parcel goes beyond the stated delivery window and is confirmed lost/undeliverable, we will offer a replacement or a refund.

Kind regards,
OrthoComfort Support Team

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