If I could give this company zero stars then I would do so. Product arrived 8th September, not working. Contacted "Hannah" at customer services as per their instructions on 9th September. Various e... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Orthocomfort had our correct address but the parcel was never received. We would not be surprised if this was an Evri (now called Rareli) issue. Orthocomfort washed their hands of the matter. Cavea... Leggi di più
Parcel not delivered and a high handed response from Orthocomfort. Several delivery times reported by Evri and a generic photo of a delivery was provided which had no relevance to us. The delivery... Leggi di più
If I could give a minus I would. Product arrived damaged and unusable inside. Looked for replacement and no reply or joy. Would definitely not recommend anyone buying of this company as it is a joke... Leggi di più
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If the is negative start I would rate…
If the is negative start I would rate it. Ordered watch and the wristband is defective sent them email immediately with pictures but they keep sending videos how to fix the watch. I wasn’t born today to know how to fix the wristban me and they don’t want to take the return. Such a bad company order at your own risks not to be trusted.
Awful company beware…
Awful company usual Chinese company issues this is the last time I buy anything from China. They sent a size 7 and a size 5 then tried convincing me the 7 was a 10 which is what I ordered even though I sent them photos of the size 7 next to a size 10 and a ruler alongside clearly showing the wrong size. Awful company dont purchase from them!!! Shipping took ages despite is showing as co.uk. Scammers.
Very slow, avoid
I ordered an item 5 days ago and had no update on shipping. The company has confirmed its still being processed. Apparently it takes them up to 3 days just to process the order. Im also informed delivery can take up to 5-10 days. Tried to cancel the order but apparently this is not possible. Avoid - not known a company to take so long, but of course they have taken the payment.
Hearing aids can only be returned with an order number that was never given
My parent ordered hearing aids which then couldn’t be inserted due to their arthritis. The company are being polite when contacted but a refund isn’t forthcoming. They want an order number which was never given. Avoid.
Misleading as based in China and…
Misleading as based in China and deliveries take weeks with no option to cancel orders.
The bracelet is veryThe bracelet is very difficult to take off and charge difficult to take…
The bracelet is very difficult to take off and charge
SCAM
Ordered a knee support, company taken payment but nothing received to date. Sent email but with no success - avoid like the plague !!!!!
Fantastic product!
I haven't been able to sleep in the same bed as my husband for months due to his snoring.
Now he is using this machine, he has completely stopped snoring and I have been able to get back in our bed!
My husband feels so much better rested and awake during the day.
I can't recommend this product more highly.
I still have not received my goods
I still have not received my goods. I have been told 2 to 3 working days. It has been over two weeks.
Scam website selling rubbish.
Scam website selling rubbish you can't get a refund for when it breaks. Nearly a month of arguing over email and I'm no closer.
APPALLING Ordered on Feb 20th
Ordered on Feb 20th . Had confirmation of order and never heard anything else until I wrote to Customer care who apologised and have given me a different Tracking Code which I used today ( Friday 6th March ) 14 days later and the tracking states that the products are still with the SENDER and not the Courier ! At present would say AVOID this .. appalling communication and possibly a massive SCAM !
My goods arrived promptly and are of…
My goods arrived promptly and are of good quality.
Dreadful don’t be sucked in by the video
Dreadful. Very itchy and poor quality. The knee supports took weeks to arrive and bares very little resemblance to the product in the video.
Cheap Chinese scam. Don’t get caught out.
I tried to leave a review on their website but it wasn’t published! I have requested a refund but I won’t hold my breath!
Bought hearing aid
Bought hearing aid, way too large and dangles as low as earrings when fitted. Very poor quality . Noticed they block any poor reviews on their web site .
Avoid.
Slow delivery not very good.
I ordered the watch from them. 13th February they took my money on 16th February. I still have not recieved the watch. I have emailed them several times.
UPDATE....
It actually turned up. Not much good. But it's here.
Not what I paid for.
I ordered a latex pillow, but got a cheap memory foam one instead, badly packaged, information all in Chinese and probably not conforming to any British Standards. Scammy Chinese company pretending to be UK based with a name similar to reputable disability product sellers. AVOID.
Avoid! Scam! …
I have had similar experiences to those already mentioned in reviews. I placed an order and it has not arrived. Each time I email they respond seemingly not having read the email - I emailed and advised that my order was placed over a week ago and it has still not been dispatched and they replied saying to be patient as their processing time is 3 days! I’ve waited well over three days. When I emailed again they responded with a different answer saying it is in transit and I’ll get an email when it’s with the courier. How is it in transit if it’s not with the courier!? They refuse to cancel and refund my order. This is a huge scam! Avoid!
I also ordered the smartwatch for…
Thank you for replying, we will see if arrives and if it does, see if there is a charger and if it works, if not, you say in this reply that you will refund for a faulty product which I hope I will not need, but it’s reassuring to have this information, thank you.
I also ordered the smartwatch for elderly thinking this was a uk company, ordered 4th Feb and still no sign of watch being on its way! they refused a refund but offered a 10% discount on a watch that has not arrived or any sign of arriving, they say you have to cancel an order within 24 hrs to get a refund (have to be telepathic apparently and know it’s a scam when you order!) then they don’t reply, this appears to be a scam and can’t be a UK company despite their advert and email etc suggesting it is, just hope they get stopped soon, as from the products they advertise, they appear to be targeting the elderly and vulnerable.

Risposta di Orthocomfort
This is not a UK company - very slow delivery from china
I ordered, thinking this was a UK Company shipping from the UK. 2 weeks later, I have had no delivery. The items are shipping on a slow boat from China. The tracking numbers don't bring up the right information and customer service response doesn't give you any answers, just buying time.

Risposta di Orthocomfort
Cheap items imported from China. Not an UK business
I can't give a proper review because I haven't received the item: a watch assistant for elderly. I was naive thinking that it was an UK company "orthocomfort.uk" but this is a lie. Despite it says the item would be delivered in 3 to 5 days, it hasn't arrive after two week because it still in China!
I just read another review about the same item. It seems like I lost my

Risposta di Orthocomfort
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