I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Leggi di più
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Leggi di più
L'azienda ha risposto
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Leggi di più
Dettagli dell'azienda
Informazioni su Ophelos
Scritti dall'azienda
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Informazioni di contatto
1 Finsbury Ave., EC2M 2PF, London, Regno Unito
- support@ophelos.com
- ophelos.com
4,1
Molto buono
499 recensioni
Ha risposto al 74% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very poor
They didn’t identify themselves as Octopus energy, I thought it was a scam
I moved house and moved Octopus energy with me, assuming my direct debits would continue. Little did I know they cancelled my direct debit and forwarded me onto these guys as “debt collection” with no warning
I set up my new account with octopus energy and increased my spending
You’d think octopus energy wouldn’t me know direct debits were cancelled
And you’d think Ophelos would reach out via phone or email to explain the “debt” which isn’t a debt. It’s poor planning on both companies behalves
And guess what it’s was less than a months worth of monthly bills which affected my credit score
Really really poor, I will escalate
21 maggio 2025
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Risposta di Ophelos
Hi there,
Thanks for taking the time to share your experience. We're sorry to hear how frustrating this has been.
I understand that we are now in touch with you directly and doing our best to help get things resolved. While we’re not part of Octopus Energy, we do work with them to support customers when an account has an outstanding balance.
We get in touch using the contact details Octopus shares with us, and we’re sorry if our messages didn’t reach you. That’s never the experience we want anyone to have.
Thanks again for your feedback — we’ll continue to support you as we work through this together.
Thanks,
The Ophelos Team
Ignore them
Just some company who have bought un collectible old debt. Some of the reviews here look odd to say the least, one woman’s left three 5* ratings to here 🙄
Who on earth is giving a debt collection company good reviews haha!
9 giugno 2025
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Risposta di Ophelos
Hi there,
Thanks for taking the time to leave a review.
We completely understand that being contacted about an old debt can be frustrating — especially if it feels like it’s come out of the blue. If you'd like to talk it through or check any details, our team is here to help.
We're a small, friendly team and we would love to help resolve any issues with the balance. If you’d like to get in touch, you can reach our service team by emailing us at support@ophelos.com.
Thanks again,
– The Ophelos Team
Received a text out of the blue…
Received a text out of the blue regarding a £12k debt I "apparently" owe - I want to know who gave them my number as I'm very careful about who has it - so no doubt someone has sold them my information. I'm looking at litigation to find out who sold me out and gave them my personal number as it's not listed anywhere publicly. Heads will roll on this due to GDPR breaches.
4 giugno 2025
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Risposta di Ophelos
Hi there,
Thanks for your review. We're really sorry for any frustration the message caused — we understand how unexpected and upsetting it can feel to be contacted out of the blue.
We want to reassure you that we take data protection extremely seriously. We work with FCA-regulated companies that pass accounts to us along with the contact details linked to them.
If you have any concerns about the debt itself, or if you'd like to raise a dispute, we'd really like to help. You can reach us at support@ophelos.com.
Thanks,
The Ophelos Team
Clear pay really saves me when the…
Clear pay really saves me when the likes of my daughter's birthday is coming up, means I can get more and spread the cost without having us skint that month, I love clearpay 🫶🏻
28 maggio 2025
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Out of the blue receiving texts from…
Out of the blue receiving spam texts from these guys chasing a debt that I know nothing about and in any case would be statute barred - apparently for Orange, on behalf of Capquest. Shoddy sharing of personal data, no idea how they got my number. Reporting to the FCA.
27 maggio 2025
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Risposta di Ophelos
Hi there,
Sorry to hear this – we understand how frustrating it can be to receive unexpected messages.
We work on behalf of regulated UK businesses and take data protection very seriously. If you believe there’s been a mistake or the account isn’t valid, please reach out to us at support@ophelos.com. We’d really like to look into this and help get it sorted for you.
Thanks,
The Ophelos Team
Absolute pile of garbage chasing for a…
Absolute pile of garbage chasing for a debt thats statute barred cant do nothing and wont be paying a penny so good luck LOL
29 maggio 2025
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Risposta di Ophelos
Hi Holly,
Thanks for your message – we’re sorry to hear this has been your experience.
If you believe the account you’ve been contacted about is statute barred or otherwise not valid, please get in touch at support@ophelos.com. We’ll be happy to take a look and get it sorted.
All the best,
The Ophelos Team
DONT FALL FOR IT
Con artists. Trying to extract money from people that they don't even owe. SCAM company needs investigating
29 maggio 2025
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Risposta di Ophelos
Hi Danie,
We’re really sorry to hear about your experience. We know it can be frustrating hearing from a company you don’t recognise.
Ophelos works on behalf of regulated UK businesses – we’re authorised by the FCA and listed on Companies House, where you can look us up.
If you think something’s not right, please drop us a line at support@ophelos.com. We’ll be happy to look into it and help put things right.
Hope to hear from you soon,
The Ophelos Team
Query
Hannah provided me with all the information and reassurance that my query was dealt with
Thanks !
27 maggio 2025
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Companionate and understanding
I am going thru a difficult situation at the moment and the costumer service was amazingly understanding and super helpful
22 maggio 2025
Annoying chasing me when I'm in credit.
Annoying
Getting in touch with me to pay £300 when my other 2 x accounts are in credit by £800. I don't pester Ophelos everyday to get Octopus to return my money.
20 maggio 2025
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Risposta di Ophelos
Hi Dalaman,
While we don’t have visibility of your other account balances, we can speak to Octopus on your behalf to help get this sorted. Our role is to support you, not add stress – so if something doesn’t look right, we’re here to investigate it for you.
Please feel free to email us at support@ophelos.com and we’ll look into this with Octopus right away.
All the best,
The Ophelos Team
Thieves. Scam. Stay away.
14 maggio 2025
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Risposta di Ophelos
Hi Diego,
I'm sorry to see you've had a bad experience with Ophelos. If something looks wrong or you have questions or concerns, please get in touch at support@ophelos.com so we can take a look.
All the best,
The Ophelos team
Thieves
Thieves. They took money from me for a debt that was 25 years old. Being registered with the FCA they can’t do that. It’s in black and white in their terms of service. The debt i know absolutely nothing about and wasn’t me
They didn’t even say “stand and deliver” when they took my money.
And all these 5 star reviews are members of staff at Ophelos making reviews up, they get paid for each one. The difference is I can prove they are in many more cases than you can’t. Period. PLEASE TAKE ME UP ON THE OFFER. I CANT WAIT TO PROVE YOU WRONG YET AGAIN. Of course ignoring THIS review leaves you open to speculation on your internal review writing procedure. I’ll lay my house on you never taking this offer up.
Update I received my £209.99 plus damages agreed by the ombudsman. And donated it to a locale food bank I offered Ophelos to match my contribution to my local food bank or a food bank of their choice. They declined.. that tells you all you need to know about this company.
15 maggio 2025
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Risposta di Ophelos
Hello,
We're very sorry to hear how frustrating this has been.
We understand you’ve already been in touch, and hope the team are helping to clear things up.
Just to clarify, all our reviews are from real customers – we don’t pay people to post them.
Wishing you all the best,
The Ophelos team
Brilliant.
Brilliant.. you managed to do what Clearpay has refused to help me with within seconds. Will never use Clearpay again. Thank you for letting me solve this issue.
12 maggio 2025
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SCAM
STOP HARASSING PEOPLE FOR DEBT THEY DON'T OWE.
Received a text message and email from Ophelos saying I owed money off a 17 year old debt that was cleared in 2021,
another debt recovery agency called opos has been harassing me for the same debt on behalf of capquest..
They need to stop passing debt onto different agencies like Ophelos and once the debt is cleared your information should be wiped from the system..
I recommend you read
read reviews about Capquest and
Opos alot of people are Receiving letters,calls from these type of agencies about debt from companies they have never used,alot of people are being scammed because of capquest passing your information onto these companies.
12 maggio 2025
Non scritta su invito
Risposta di Ophelos
Hi Nina,
We’re really sorry for the stress this has caused – we understand how upsetting it is to be contacted about a debt you believe was settled or isn’t yours.
It sounds like you’ve already been in touch with us, and we hope the team was able to explain what happened. If there’s anything still unclear or you’d like us to check something again, please email support@ophelos.com and we’ll look into it straight away.
We take data privacy seriously and only work on behalf of regulated UK businesses – but we absolutely agree no one should be chased unfairly.
The Ophelos team
The advisors had helped me throughout…
The advisors had helped me throughout and the payment plans where a great help thank you
11 maggio 2025
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Unos estafadores
Unos estafadores, cómo intrum, quieren cobrar deudas de hace 20 años, que están pagadas, ellos insisten cada 2/3. Son unos estafadores, y luego solo salen reseñas buenas, cuando miles de gente que conozco han puesto, y no están publicadas
3 maggio 2025
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Risposta di Ophelos
Hola,
Lamentamos mucho que hayas tenido esta experiencia.
Sabemos lo molesto que es recibir mensajes sobre una deuda que ya ha sido pagada o que tiene muchos años. Si ya nos has escrito, esperamos que el equipo haya podido ayudarte. Si aún hay algo sin resolver, por favor escríbenos a apoyo@ophelos.es y lo revisaremos lo antes posible.
Y solo para aclarar, todas nuestras reseñas son de clientes reales – no pagamos ni incentivamos las valoraciones.
Equipo de Ophelos
I think this company are amazing very…
I think this company are amazing very helpful and easy to understand
5 maggio 2025
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I have a great experience with ophelos
1 maggio 2025
The representative I spoke to was very…
The representative I spoke to was very professional and polite and friendly and understood my situation
23 aprile 2025
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