I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Leggi di più
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Leggi di più
L'azienda ha risposto
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Leggi di più
Dettagli dell'azienda
Informazioni su Ophelos
Scritti dall'azienda
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Informazioni di contatto
1 Finsbury Ave., EC2M 2PF, London, Regno Unito
- support@ophelos.com
- ophelos.com
4,1
Molto buono
499 recensioni
Ha risposto al 74% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to use website
22 agosto 2025
Nice good jobs .
22 agosto 2025
Brilliant company
Easy to use,if you carnt afford one month they let you have a break, no stress or feel under pressure
Excellent company
Payment plans are easy to set up
22 agosto 2025
Fake debt scaremongering
Horrible, horrible people. They're trying to scam my elderly mother out of money she doesn't owe, to a bank she has never had an account with. They need reporting to the ombudsman and the police.
21 agosto 2025
Non scritta su invito
Risposta di Ophelos
Hi,
We’re very sorry to hear about your mother’s experience. We want to be clear that Ophelos is not a scam — we are regulated by the Financial Conduct Authority (FCA) and only ever get in touch about accounts that have been referred to us by our clients.
We never want anyone to feel pressured or distressed, and we take situations like this extremely seriously. To investigate further and make sure this is resolved, we’d be grateful if you could reach out to us at support@ophelos.com
with your mother’s details so that we can confirm whether we are contacting the right person and take any necessary action.
Best,
The Ophelos Team
"A quick and easy way to re-pay” - that would make a great tag line
A quick and easy, with no anxiety - (as you don’t need to speak to someone unless you find it hard to meet the lowest monthly payment, luckily I could, but felt if I had to it would be a comfortable conversation) on making an easy to setup repayment plan.
easy navigated option and simple and quick to do, I feel a weight lifted!
18 agosto 2025
I paid on time the full balance when…
I paid on time the full balance when asked nearly a month ago, and they still haven’t cleared my debt with Clearpay!! Obviously a scam!!
18 agosto 2025
Non scritta su invito
Risposta di Ophelos
Hi,
Thank you for your review and we’re sorry to hear about this experience. We understand how concerning it must feel to believe you’ve cleared your balance but to still see the debt as outstanding.
Please be assured that Ophelos is a regulated company, authorised by the Financial Conduct Authority (FCA), and not a scam. We’d really like to investigate this further for you. If you could reach out to us at support@ophelos.com
with your account reference or payment details, we’ll look into resolving this and ensuring your balance is updated correctly.
Best,
The Ophelos Team
Patience
They have been very patient with me i had to hold off till I had the money and they waited
15 agosto 2025
Non scritta su invito
Support easy to set up many options to choose from to choose from
Easy set up many options to choose from
14 agosto 2025
The lady was really kind I spoke with…
The lady was really kind I spoke with and gave me available options to help with repayment.
7 agosto 2025
Non scritta su invito
Contacted me via phone number with a…
Contacted me via phone number with a reference code - debt claimed is for a name that is not mine and for Halifax who I have never used. Three attempts to contact via email have been ignored and they are refusing to divulge and delete whatever contact details they have for me. Reporting to ICO and Action Fraud due to no resolution.
6 agosto 2025
Non scritta su invito
Risposta di Ophelos
Hi,
Thank you for sharing your experience and we’re sorry to hear about the difficulties you’ve faced. We never want our customers to feel ignored, and we apologise if you have not received a response to your emails.
We’ve been unable to locate an account from the information provided so far, which is why we have requested further details. These checks are necessary both to help us investigate your concerns properly and to protect your personal data. We also understand you’ve asked us to delete your details — we can only process this type of erasure request once we’ve been able to securely confirm your identity.
If you’re able to email us at support@ophelos.com
with the reference number you received or any additional information, we can prioritise looking into this for you.
We understand how concerning this situation feels and we want to resolve it as quickly as possible. Thank you for your patience while we work with you to get to the bottom of this.
Best,
The Ophelos Team
I keep getting repeated emails giving …
I keep getting repeated emails giving me an account number and the debt amount for a debt that isn’t mine because we have the same surname , which is part of my email .I am female the debt belongs to a man how wrong can they actually get it .
I have twice now told this shower of a company , complained to them and told it was being investigated and just got another email after being told it was being dealt with .This is a breach of GDPR .I have someone else’s financial information. I will Just report them for
this breach .I work full time I don’t have time or want to be dealing with this . I am now going to take legal action because I am sick of this , I go to work and do my job properly so should they and stop harassing me for a debt that is not mine .FOR THE FINAl TIME THE DEBTOR IS MALE I AM NOT THIS PERSON .So before I get an answer saying contact support don’t bother I will take further action and report to the FCA .
5 agosto 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
We're really sorry to hear about your experience and completely understand how frustrating and distressing this must be. We want to reassure you that we take concerns like this extremely seriously — especially when it comes to data protection and contacting the correct individuals.
We’re keen to resolve this as quickly as possible, but we do need a bit more information to help us locate your previous emails and investigate fully. If you're able to reach out to us at support@ophelos.com with any reference numbers or further details you’ve received, we’ll prioritise reviewing your case.
Please know that mistaken contact is never our intention, and we’re committed to putting things right. We’re sorry again for the inconvenience and upset this has caused, and we appreciate your patience while we look into it further.
Best,
The Ophelos Team
Tried scaremongering tactics to…
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine.
The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be claimed anyway,and Ophelos will be aware of that.
Today Ophelos are still abusing me,it's been over a week since they promised a copy of this fake debt being cancelled.
All they do is send emails with pathetic excuses,and I'm going to seek legal advice tomorrow if it's not sorted out TODAY
17 luglio 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
Thank you for sharing your experience, and we're sorry for any distress caused. I understand our customer operations team has been in touch with you directly and we can confirm that your complaint is currently being investigated.
We take these matters seriously and are committed to reviewing your concerns thoroughly. We’ll continue to keep you updated throughout the process and share the outcome with you once the investigation is complete.
Best,
The Ophelos Team
Contacted me via email saying I have a…
Contacted me via email saying I have a debt via a very account , I haven’t lived in UK for over 25 years and never had a very account in my life ! I asked for proof and when advised I would complain to FCA they’ve now ignored my emails . Couldnt confirm any details , ie details that may have been given to set the account up . I was 15 when I left the UK so impossible to have store credit ???
1 agosto 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
Thank you for sharing your experience, and we're really sorry to hear that you’ve not received a response to your emails — that’s not the experience we aim to provide.
We understand how concerning this must feel, especially if the information you’ve received doesn’t match your circumstances. Our service team would be happy to look into this for you and provide clarity.
We're eager to look into this for you. If you're still open to it, please feel free to get in touch at support@ophelos.com — we’re here to help.
– The Ophelos Team
Total scam can’t phone them checked my…
Total scam can’t phone them checked my credit report on Experian not sign total con beware dirty scum. Bags
30 luglio 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
We’re sorry to hear about your experience. If you’ve received a message from us and believe it may be in error, we’d really like to take a closer look and help resolve this for you.
Please feel free to contact our supportive service team at support@ophelos.com — we’d also be happy to arrange a call back at a time that suits you.
Best,
The Ophelos Team
Scammers
Scammers, saying I owe a debt to EE!
I phoned EE and all my payments are up to date!
28 luglio 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
Thanks for your review. We understand how frustrating this must be and we’d really like the chance to look into it for you.
If you believe there’s been a mistake, our friendly service team is here to help. Please feel free to get in touch at support@ophelos.com so we can review the account and make sure everything is clear.
Best,
The Ophelos Team
Contacted me by text re a debt.
Contacted me by text re a debt to shop direct for £55 - shop direct are Very and I haven't had an account with them. I have sent an email asking for proof of the account and also a statue barred notice. No I won't give you the details you request in your generic auto reply, you should have all that info to hand if indeed the debt is real. I await your proof or notice that this is an error.
28 luglio 2025
Non scritta su invito
Risposta di Ophelos
Hi there,
Thanks for getting in touch — we understand that receiving messages about a debt you don’t recognise can be upsetting.
We’ve received an email from someone we believe may be you, but we’re unable to confirm this without completing some quick security checks. These checks are in place to protect your personal information and ensure we only discuss account details with the right person.
If you’d like us to look into this further, please reply to our email so we can complete verification and make sure you’re fully supported.
We’re here to help and will do our best to get things clarified as soon as possible.
The Ophelos Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.