We have used Openhouse for our medic & tech bags for a number of years. We have always been impressed with the service & quality received from the team. Highly recomend!
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Having recently purchased 3x Response Lite rucksacks, one of the buckles broke. These are really well made bags, but things happen... We messaged OpenHouse and had a response from them within a fe... Leggi di più
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I have bought numerous things from Openhouse, and have never been let down by the products themsevles, or the customer service you receive. Nothing is ever to much for the team, and always go above an... Leggi di più
Amazing service as always. From point of sale, to delivery and receiving the products. I ordered the scram bag, large trauma backpack, bespoke pouches and 2018 range pouches. I was advised of all dela... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Our passion for bespoke and innovative design has grown over the last thirty years ensuring that we are still leaders in the textile manufacturing industry.
Informazioni di contatto
Craven Street 125, CH41 4BW, Birkenhead, Regno Unito
- 0333 990 0999
- sales@openhouseproducts.com
- openhouseproducts.com
4,9
Eccellente
83 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Openhouse Products
Thank you for your feedback!
Risposta di Openhouse Products
Brilliant to hear, thank you for choosing Openhouse again
Fell shot of expectations
Ordered Minday the 14th in the evening and order arrived Tuesday 22nd after chasing multiple times and being told at one stage it had been delivered. Was also asked if I still wanted my order. Expected better service even for a small order as items where In stock of the shelf items.
Items where required for the weekend and expected 4 days to be enough lead time for dispatch and delivery considering the amount for postage and it being DPD delivery
25 febbraio 2022
Risposta di Openhouse Products
I’m very sorry to read your review; yours is our first, and hopefully only, 1-star review. We have had a chance to review the mistake that caused the delay to your delivery and will be checking this in future with the team. I understand that you were asked if you still wanted your order because payment was still showing to us as pending at the time, so we wanted to confirm this.
I have credited your account with £10 worth of points to refund the cost of the delivery plus extra should you choose to shop with us again.
Once again, my apologies for your experience on this occasion.
Great product delivered really quickly
23 febbraio 2022
Risposta di Openhouse Products
Glad to hear everything was up to scratch for you!
Risposta di Openhouse Products
Brilliant, so pleased to hear this
Excellent service
Excellent service! There was a problem with my order and this was rectified promptly and efficiently
15 gennaio 2022
Risposta di Openhouse Products
Apologies again for the original error with your order, Wendy, but I'm so pleased to hear that we resolved it to your satisfaction!
I purchased the airways bag
I purchased the airways bag, very good design, good quality,
14 gennaio 2022
Risposta di Openhouse Products
It's great to know that the Airways Bag is working well for you, we will pass this feedback onto the design team to let them know.
Excellent quality bags and no issues…
Excellent quality bags and no issues delivering to the highlands of Scotland, what’s not to like.
17 dicembre 2021
Risposta di Openhouse Products
Thank you for taking the time to leave a review
Let down by DPD but not open houses…
Let down by DPD but not open houses fault. Quick delivery exactly as described, some nice Xmas chocs and a mini Fak thrown in too. Will use again
16 dicembre 2021
Risposta di Openhouse Products
Sorry to hear that your delivery didn't go to plan, I hope the chocolates made up for it! Thank you very much for taking the time to leave a positive review :)
Great service as usual,
Great service as usual,
Only improvement would be to provide the tracking number with DPD so I know when to expect.
Cheers
11 dicembre 2021
Risposta di Openhouse Products
I've had a chat with the customer services team about your tracking number and unfortunately your order slipped through the net for the tracking list on this occasion, this would normally always be provided. Sorry about that!
I needed a bag for my personal PPE
I needed a bag for my personal PPE. My new Openhouse equipment backpack is the one 😎 smart, stylish and loads of room and of course always great service 😀😀😀😀😀
9 dicembre 2021
Great service
Great service, exceptional products, prompt delivery. Will be my only choice from now.
7 dicembre 2021
Risposta di Openhouse Products
What fantastic feedback! Thank you for your kind words, we're so pleased to know that Openhouse is the perfect choice for you
Well built from excellent materials…
Well built from excellent materials although the loops for attaching the bag to other equipment could do with being larger
7 dicembre 2021
Risposta di Openhouse Products
Thank you for sharing your thoughts on the pouches. Although these items are now discontinued I will still make sure your feedback is passed onto the design team for future reference.
I ordered the medicines bags yesterday…
I ordered the medicines bags yesterday and they arrived today. Cant ask for better than that. Great servcie.
3 dicembre 2021
Risposta di Openhouse Products
So pleased to hear this, thank you for choosing us and enjoy your new bag :)
I give this rating as this is the…
I give this rating as this is the second time using there service is was placed packed and delivered within days would highly recommend and will be placing further orders as and when required
25 novembre 2021
Risposta di Openhouse Products
This is brilliant to hear, thank you for the 5 stars and we look forward to hearing from you again soon :)
Slow delivery, and slower customer service
Ordered some burns kits & spillage kits from the special offers section of the website, which seemed to suggest that everything we wanted was in stock. Paid by card and the order was processing.
After 7 days, we'd not received the order, nor had any updates, so emailed to ask about the status of the order. Had to chase a second time, as nobody bothered to reply to the first email.
The response finally came after the goods (9 days after ordering), simply saying that the goods were delivered that morning,
18 novembre 2021
Risposta di Openhouse Products
I'm sorry to hear that we fell short of our estimated delivery times on your order. As explained via email, there was a delay in the stock coming to us from the supplier, however I appreciate that you should have been notified of this sooner.
Please be assured that we never ignore customer emails; the team would have been working through prior messages in turn before reaching yours. I understand that you did not receive a swift response so we would always advise you to call us where possible if your enquiry is urgent.
Regarding the response, I can see that an update was sent first thing following your chase email. I can see that not only did Jo apologise for the delay, she also explained the reason for it and advised an exact delivery time.
I hope this has helped in clarifying the situation for you and apologise again for the delay on this occasion.
Fast delivery awesome products what…
Fast delivery awesome products what more do you need
16 novembre 2021
Risposta di Openhouse Products
Thank you for the great review!
The product I received was what says on…
The product I received was what says on the tin fits all my kit in that I require highly recommend Openhouse
10 novembre 2021
Risposta di Openhouse Products
Glad you've found an Openhouse bag that works for you and that you'd recommend us - nothing better than word of mouth from happy customers! Thank you for the 5 stars
Absolutely awesome product!!
Absolutely awesome product!!! Well recommended…….only missed out on 5 stars due to delay in delivery.
24 ottobre 2021
Risposta di Openhouse Products
Your feedback about the delivery delay has been passed onto our warehouse team for review, hopefully we can earn that final star on your next order!
Great communication from the start
Great communication from the start. The product arrived very quickly. I'm very happy with the service would definitely buy from this company again.
21 ottobre 2021
Risposta di Openhouse Products
This is great to hear, we look forward to welcoming you back and you can redeem the points you have earned on your next order
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