Do not book your holiday with them! Absolute nightmare trying to change a holiday due to a family emergency. Misleading, not trasparent about fees or the refund process, and you cannot get through a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This our second holiday with on the beach. Both times we got a great value holiday. Couldn't fault the service or accommodation. We had no problems but it was great to know we could contact them if... Leggi di più
L'azienda ha risposto
2nd time in the hotel Palmin. We were really disappointed this year. Staff are excellent but they were very unhappy. Two safe finished up while we were there. Large families fighting at the pool and n... Leggi di più
L'azienda ha risposto
Great holiday plenty of sun sand and drinks , lots of lovely people and fun nightlife, id highly recommend puerto rico in gran canarie .
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su On the Beach
Scritti dall'azienda
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Informazioni di contatto
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlanda
- onthebeach.ie
3,9
Molto buono
753 recensioni
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Risposta di On the Beach
Hi
Thanks for leaving a review. We are truly happy to hear that you were happy about the price and that it was just right for you. We always aim to offer great value and make your travel experience as enjoyable as possible. Thank you for choosing us , we look forward to hearing from you soon.
Please feel free to contact us via live chat should you have any other queries to be looked at.
Thanks
On the Beach Team
Easy to book
21 marzo 2026
Risposta di On the Beach
Thanks for your kind words! Easy booking = more time for holiday excitement 😎
The Team at On the Beach
Title I would strongly advise others to consider how issues are handled if something goes wrong.
Title: Left Paying for Two Hotels – No Accountability, no support, no resolution from On the Beach
Booked a family holiday with On the Beach and was forced to leave the hotel due to serious concerns including poor hygiene, food safety issues, illness, lack of facilities, and conditions that did not match what was advertised.
I reported everything immediately to both the hotel and On the Beach. Despite multiple contacts, no meaningful assistance was provided — only repeated responses stating they were “waiting on the hotel,” with no resolution or timeframe.
Travelling with three children, I had no reasonable option but to relocate to alternative accommodation at my own expense.
On the Beach have since refused a refund, relying on “hotel decision” and “non-refundable terms.” This is not a cancellation — this is a clear failure to provide the service as described.
The outcome is that I have been left paying for two hotels.
What is most concerning is the complete lack of accountability when issues arise. As the package provider, I expected support. Instead, responsibility was deflected, leaving me unsupported and out of pocket.
I am now pursuing a chargeback and have escalated this matter to the regulator.
I would strongly advise others to consider how issues are handled if something goes wrong.
Cannot speak with an advisor by phone or email. Eventually through what’s app but is a bot and automated generic responses. And after days got a response that no refund will be issued despite there being a breach of contract and services not matching what was advertised at time of booking.
23 marzo 2026
Non scritta su invito
Risposta di On the Beach
Hi Ciara,
Thank you for sharing your feedback. We're really sorry to hear about the issues you experienced during your stay and understand how frustrating that must have been, especially travelling with your family.
We did investigate your concerns with the hotel, who confirmed that you were provided with a complimentary upgrade as a gesture of goodwill. Because of this, and the terms agreed at booking, we're unable to offer a refund.
We always aim to support our customers and work with our partners to resolve problems, and we're sorry if you felt this wasn't the case. We appreciate you taking the time to leave your review.
Thanks.
On The Beach Team
Great choice of locations and places to…
Great choice of locations and places to stay to suit all. So easy to find the perfect holiday.
22 marzo 2026
Risposta di On the Beach
Thanks Josephine! So pleased our range of destinations and accommodations made finding your perfect holiday such a breeze 😎. Here's to many more easy bookings and amazing getaways!
The Team at On the Beach
It was so easy to book online and…
It was so easy to book online and competitely priced holiday.
Can't wait to go!
20 marzo 2026
Risposta di On the Beach
Thanks Cath! Easy booking + great price = the perfect start to any holiday 😎. Hope you have the most amazing time!
The Team at On the Beach
The price of the holiday is wonderful…
The price of the holiday is wonderful and to Cyprus a destination we look forward to explore. The flights available were at great convenient times too. Understanding how to connect to Ryanair took a little patience. However, everything worked out well and I look forward to this much needed vacation.
Thank you on the beach team 😀
19 marzo 2026
Risposta di On the Beach
Thanks Shikha! So pleased you found a great deal for Cyprus and that the flight times work perfectly for you 😎 We know connecting with airlines can sometimes take a moment to figure out, but brilliant to hear it all came together smoothly. Cyprus is absolutely gorgeous - you're going to have an amazing time exploring! Enjoy every moment of your well-deserved break ☀️
The Team at On the Beach
everything from the start to the finish…
everything from the start to the finish was amazing
22 marzo 2026
Risposta di On the Beach
Thanks for your kind words! Amazing from start to finish is exactly what we love to hear 😍 Hope your next getaway with us is just as brilliant!
The Team at On the Beach
Overall great experience
Easy booking process
Excellent customer service
Great value for money
22 marzo 2026
Risposta di On the Beach
Thanks for your lovely review, Karen! Easy booking + excellent service + great value = the perfect holiday combo 😎✈️ We're delighted we ticked all the boxes for you!
The Team at On the Beach
No customer service
I booked what I thought was a hotel/waterpark all pics are showing the water park only to find out the waterpark is a bus ride away and you have to buy everything whilst ur there even though we paid an all inclusive option ..I have tried three times to speak to someone and each time there is a minimum of two hours wait in the chat disaster
22 marzo 2026
Risposta di On the Beach
Hi Sharon,
Thank you for sharing your feedback.
We’re very sorry to hear about the confusion regarding the hotel and waterpark, as well as the difficulties you’ve had trying to speak to someone. We completely understand how frustrating it must be to experience long wait times and feel unsupported, especially when your holiday expectations were not met.
To help resolve this matter and review your booking in detail, please contact us via Live Chat. One of our agents will be able to look into your all inclusive package and assist with the concerns you’ve raised.
We apologise again for the inconvenience caused and appreciate your patience while we work to assist you.
Kind regards,
Customer Support Team
On the Beach
Risposta di On the Beach
Thanks for your kind words! Easy navigation + best prices + flexible payment options = the perfect booking combo 😎. We're chuffed you had such a smooth experience with us!
The Team at On the Beach
First time using IT, Excellent service
Website is very user friendly and found the whole booking process very seamless. The payment options are great and happy with everything that was provided
21 marzo 2026
Risposta di On the Beach
Thanks for your kind words! User-friendly booking + seamless payment options = the perfect recipe for stress-free holiday planning 😎. So glad everything met your expectations!
The Team at On the Beach
Initial booking went well
Initial booking went well. However the whole process after that was a disaster. I tried to contact your company but needless to say I could not get through. I then tried to get into my booking on line approximately 10 times but failed. Each time I set my
password the system stated my time had elapsed. I then tried to use the pen no but the system couldn’t paste it and again it expired.
16 marzo 2026
Risposta di On the Beach
Hi Mary,
Thank you for your message and for letting us know about your experience.
We’re glad your initial booking went smoothly, but we sincerely apologise for the difficulties you’ve faced since then. We completely understand how frustrating it must have been trying to access your booking online and the repeated issues with passwords and booking numbers.
To help resolve this as quickly as possible, please contact us via Live Chat. One of our agents will be able to assist you directly, help you access your booking, and ensure any further issues are addressed.
Thank you for your patience, and we look forward to assisting you.
Kind regards,
Customer Support Team
On the Beach
It was very easy to book a holiday on…the beach
It was very easy to book a holiday on the site
20 marzo 2026
Risposta di On the Beach
Thanks Catherine! Easy booking = more time for holiday excitement 😎. Hope you have a wonderful trip!
The Team at On the Beach
I booked a holiday last year and was…
I booked a holiday last year and was extremely happy with your service so hence why I booked again this year
19 marzo 2026
Risposta di On the Beach
Thanks so much Aishling! Nothing beats a returning customer – you've made our day 😊. Here's to another brilliant holiday ahead!
All the best,
The Team at On the Beach
On the beach poor communication
On the beach , we have our holiday booked with you in two weeks time . We are struggling to get any response from your live chat, automated call number and anything else you recommend on your web site ! Basically our return flight has been cancelled and to date we’ve had no comms from you to A confirm the cancellation or to even let us know what’s being done to get us a replacement flight back ! We only found this out when we went to check-in. Warning to anyone going to use Onthebeach all is fine if there’s no problem but if theirs is they’re no where to be seen or heard ! On the beach Please contact me on 07802597819
19 marzo 2026
Non scritta su invito
Risposta di On the Beach
Hi Sam,
Thank you for your message.
I can see that you have now spoken with one of our agents, who has already assisted you with part of your booking.
Please be assured that our Operations Team is currently reviewing your case and will be contacting you directly regarding your return flight and the next steps.
We appreciate your patience while this is being resolved and apologise again for any inconvenience caused.
Kind regards,
Customer Support Team
On the Beach
Very user friendly website
Very user friendly website , booking only took a few minutes
14 marzo 2026
Risposta di On the Beach
Thanks Gillian! Quick and easy booking = more time for holiday excitement 😊
We're chuffed our website made the whole process so straightforward for you.
The Team at On the Beach
Found exactly what I wanted booking was…
Found exactly what I wanted booking was easy and straight forward
14 marzo 2026
Risposta di On the Beach
Thanks Clare! Finding that perfect holiday and booking with ease – that's what we love to hear 😎✈️
The Team at On the Beach
Risposta di On the Beach
Thanks Svetlana! So lovely to hear you've booked with us for a second time 😊 There's no better compliment than a returning customer! Hope you have another brilliant holiday.
The Team at On the Beach
Excellent Service
We have booked two holidays todate with On The Beach and have to say they are brilliant. From the moment we booked to the return from each holiday they remained in contact with us. They have excellent payment plans, when you set up your online account it is so easy to use. We had two great holidays from start to finish thank you On the Beach. We are already planning our next trip and many more with you. Siobhán & Brian Dublin
12 marzo 2026
Risposta di On the Beach
Thanks so much Siobhan! Absolutely delighted to hear both holidays were brilliant from start to finish 😊. It's wonderful that you found our payment plans and online account so easy to use - we love making the booking process as smooth as possible. Dublin to wherever next - we can't wait to help you plan many more amazing getaways!
The Team at On the Beach ✈️
Have used on the beach to book my…
Have used on the beach to book my holiday for the second time .. also have referred to friends and family who have also used it .
15 marzo 2026
Risposta di On the Beach
Thanks so much, Maureen! Brilliant to have you back for your second booking with us, and we're absolutely chuffed that you've been spreading the word to friends and family too 😊. Nothing beats a recommendation from happy customers like yourself!
Hope you have another fantastic holiday.
The Team at On the Beach
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