No phone service for customer support. Dealing with AI before being directed to live chat. Wassap service only if you are on holiday. The process is time consuming with waiting time can be up to 2... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I followed the instructions and booked - simple. However, you were not my intended Agent! You topped the google search, as a sponsored link, thinking you were a certain Irish Travel Agent - I got a f... Leggi di più
L'azienda ha risposto
Easy to choose filters… narrowing the search. Great to see the alternative flights options. All aspects of travel.. baggage, transfers, travel insurance… I think ye have thought of pretty much everyt... Leggi di più
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It was my first time using the ‘On The Beach’ site .. the price was more competitive and the whole booking process was so user-friendly .. I was apprehensive while our booking was pending .. but once... Leggi di più
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Dettagli dell'azienda
Informazioni su On the Beach
Scritti dall'azienda
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Informazioni di contatto
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlanda
- onthebeach.ie
3,9
Molto buono
713 recensioni
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Really helpful website helped with…
Really helpful website helped with anything I asked. No problems with anything would highly recommend
21 aprile 2026
Risposta di On the Beach
Thanks Rebecca! So pleased our website made everything straightforward for you 😊. A smooth booking experience = more time to get excited about your holiday!
The Team at On the Beach
This is my original message i sent to…
This is my original message i sent to on the beach a couple of weeks ago and guess what I had a reply but still not heard anything ..
What a awful service to try and get through to someone and all I wamt to ask them to do is use my £70 voucher on my holiday which they promised that they would do but trying to get through has been painstaking hence why ive come through to trustpilot ..
If anyone can pick up on this and sort this I would appreciate it and id be happily do a complete different review to reflect this..
My booking ref is MYB14767439B
This is their response
Thankyou for your review we've sent you a request for some additional details to help us better to understand your experience once we receive those we will follow up with a full response.
REALLY is my message not self explanatory all I want is the £70 thats in my wallet to be used on the current booking I have as promised to be used how simple does it need to be 🤷♂️🤷♂️🤷♂️
21 aprile 2026
Non scritta su invito
Risposta di On the Beach
Hi Alan,
We’re really sorry for the delay in getting this resolved and for the frustration caused while trying to get through to us — we completely understand how this has felt, especially when your request was straightforward.
To confirm, the additional £70 voucher was successfully applied to your booking on 9th February and has been deducted from your remaining balance. We’ve also sent you updated booking documentation via email which reflects this change.
We’re very sorry that this wasn’t communicated clearly sooner and for the time it’s taken to provide you with a clear update. We appreciate your patience and you bringing this to our attention.
If there’s anything further you need, please don’t hesitate to get back in touch.
Kind regards,
On the Beach Holidays
The taxi on the way to the resort and…
The taxi on the way to the resort and back had seat belt and cleanliness issues,
The resort was not 4 star and above as the mould in showers and indoor pool area plus lack of cleanliness, room ac issues and very limited food selection left a lot to be desired.
The beach area was dirty and overall was not a fun experience
13 aprile 2026
Risposta di On the Beach
Hi Rija,
Thank you for your feedback.
We’re very sorry to hear about the issues you experienced with both your transfers and your stay. Concerns around vehicle safety and cleanliness, as well as the condition and standards of the resort, are taken seriously, and this is certainly not the experience we want for our customers.
We understand how disappointing it must have been to find the accommodation did not meet expected standards, particularly with the cleanliness, facilities, and food options, and that the beach area also fell short.
Your comments have been noted and will be shared with the relevant suppliers and internal teams so that these matters can be reviewed and addressed.
If you would like to discuss your experience further, please contact us via live chat and one of our team will be happy to assist.
Kind Regards,
On The Beach.
I still have not got an email about…
I still have not got an email about what i requested. I would have liked it to be resolved on the chat before the messenger left. I am still waiting for a board change from bed and breakfast to all inclusive.
16 aprile 2026
Risposta di On the Beach
Hi Rebecca,
I’m really sorry for the wait and totally get why you’d want everything sorted out in one go instead of waiting for an email—especially when you’re excited about upgrading your holiday.
Switching your booking from Bed & Breakfast to All Inclusive means we need to check the new price with the hotel and update your booking properly. This is handled by our Amendments Team, not the live chat folks.
I see your request came through two days ago, and right now, the team is working with the hotel to get the best price for your upgrade. Since it’s a busy time, it usually takes a few business days for them to sort it out and send you a quote.
As soon as we have that quote, you’ll hear from us straight away—no need to keep checking back or stay on chat. We’ll make sure you’re in the loop!
Thanks so much for your patience while we get this all set up. Once your All Inclusive upgrade is confirmed, it’s going to make your trip even more amazing! 🌞
On the Beach
Risposta di On the Beach
Thanks Amanda! Simple booking + great prices = the perfect combo 😎. Hope you have a fantastic trip!
The Team at On the Beach
I have waited for more than two hours…
I have waited for more than two hours in your queue and I was the next person, I was then thrown out of the queue, when I went back in ithe online queue to message an agent was 112 in it, what the hell is going on with on the beach? The whole thing is very detressing, booking reference MYB14975897B
18 aprile 2026
Non scritta su invito
Risposta di On the Beach
Hey Eoin,
I’m really sorry you had to go through that. Waiting for two hours, finally seeing that you're next, and then getting kicked out is incredibly frustrating—it's the last thing you need when you’re already stressed.
With the peak holiday rush in full swing, our systems have been under a lot of pressure. I know simply saying "it’s busy" doesn’t make the wait any less annoying, but we’re working hard behind the scenes to keep things moving as smoothly as possible.
Good news, though! I’ve just checked your account and see that you managed to get through to an agent shortly after that hiccup, and your issue is now all sorted.
We are here if you need any further assurance, and again, we are so sorry for the experience you had.
Thanks,
On the Beach
I had s great service booking my…
I had s great service booking my holiday, and best prices for the time off year that suited us,
17 aprile 2026
Risposta di On the Beach
Thanks Maria! Great service + best prices = the perfect holiday booking combo 😊. So pleased we could find you a brilliant deal for your time off!
Hope you have a wonderful trip!
The Team at On the Beach
Price change.
I was disappointed to see the same holiday , more than €200 cheaper to buy the next day .
16 aprile 2026
Risposta di On the Beach
Hey Rosarie,
We’re really sorry to hear of your disappointment regarding the price increase, and we completely understand how frustrating it can feel when costs change.
As a travel agent, we don’t own or control the airlines or hotels included in our packages. All prices are set directly by our suppliers and can fluctuate based on availability and demand. This means we’re only able to provide pricing as it stands at the exact time of booking, and unfortunately we’re unable to honour previous prices once they have changed.
We hope despite these issues, you have a lovely holiday
Kind Regards,
On the beach
Holiday booked easy and good for…
Holiday booked easy and good for reviews and information.
11 aprile 2026
Risposta di On the Beach
Thanks Rita! Easy booking + helpful reviews = the perfect combo for planning your getaway 😎. Hope you have a brilliant trip!
The Team at On the Beach
Our booking was changed by them as…
Our booking was changed by them as hotel wasn't ready . But we were going to meet our family in this hotel. As relatives booked holidays from different company , they haven't got any changes. We tried to contact On the beach via live chat and by phone, but it is no chance to speak with agent at all. We asked our relatives to make different booking.
Not satisfied with such service .
But want to add , everything was sorted via emails. Alternative hotel and transfer sorted by them
Thank you
15 aprile 2026
Non scritta su invito
Risposta di On the Beach
Hello Svetlana,
I’m really sorry to hear about your experience and how this situation has impacted your plans to stay with your family. I completely understand how important that time together is, and how frustrating it must have been to have your booking changed and then struggle to get through to us.
This isn’t the level of service we aim to provide, and I’m sorry for the inconvenience and disruption caused.
I can see that our Hotel Team has now been in touch with you directly via email to assist further and review your options. They’re best placed to support you with this and work towards a resolution.
Thank you for your patience while this is being looked into.
Kind Regards,
on the beach
We had an amazing holiday
We had an amazing holiday, on the beach were easy to deal with.
11 aprile 2026
Risposta di On the Beach
Thanks Teresa! So pleased to hear you had an amazing holiday and that we made everything easy for you 😊. Here's to many more fantastic getaways!
The Team at On the Beach
This is our second year booking with…
This is our second year booking with OTB . So easy and simple to book. Thanks guys
9 aprile 2026
Risposta di On the Beach
Thanks for your kind words! Simple booking for the second year running – that's what we love to hear 😎. Here's to many more easy holiday bookings ahead!
The Team at On the Beach
Best value around
Best value around , plenty of options available, very easy to use .
12 aprile 2026
Risposta di On the Beach
Thanks for your kind words! Great value + loads of choice + easy booking = the perfect holiday combo 😎. We're chuffed you found us so straightforward to use!
The Team at On the Beach
The hotel was awful
The hotel was awful, room shabby, shower was smaller than an old phone box, towels were washed but visibly stained even when replaced. Power in room kept going because the room next door was faulty. Those people got a room change and upgrade, we did not. Fridge defrosted over night because of an outage. Pool bar and restaurant were not available, maintenance was being done to pool area and the paint was overpowering. Bathroom door was warped. Bed needed a topper because it was so hard. Our building was separate but the only was out was to go to basement and the use a labyrinth to the main building and then trudge up a level. There was no shower room to use in our last day. Would not recommend this hotel.
12 aprile 2026
Risposta di On the Beach
Hi there,
I am so sorry to hear you have had these issues with us . We know how frustrating and upsetting this can be and want to make this right. Please take a minute to fill out the form below and share as much info as possible, so we can understand the problem. You’ll need to attach any relevant photos or receipts with this form, as we can’t accept these later in the process.
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint If you’re the lead passenger.
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
On the beach
Risposta di On the Beach
Thanks for your kind words! Smooth sailing from booking to boarding – that's exactly what we love to hear 😎✈️
The Team at On the Beach
Everything just worked
7 aprile 2026
Risposta di On the Beach
Thanks for your kind words! Simple and straightforward – just how we like it 😎.
The Team at On the Beach
Very happy with the booking process and…
Very happy with the booking process and everything so far.
I did get an email directing me to complete a form for a traveler who requires assistance, but when you get to that section of the website it says it’s still in development. Not a problem as we could request the airport assistance needed via the Ryanair app once I accepted the flights. Looking forward to the holiday later this year.
6 aprile 2026
Risposta di On the Beach
Thanks Sarah! So pleased the booking process went smoothly and you found an easy workaround for the assistance request 😊. Hope you have a fantastic holiday later this year!
The Team at On the Beach
Holiday 26
I found the booking straight forward,quick response from the company after doing so .
All information supplied was thorough and helpful.
4 aprile 2026
Risposta di On the Beach
Thanks Jane! Straightforward booking + quick response = the perfect start to your holiday planning 😎. So pleased our information was helpful too!
The Team at On the Beach
Everything was so simple and quick and…
Everything was so simple and quick and confirmation was really swift. Communication is really good
6 aprile 2026
Risposta di On the Beach
Thanks William! Simple, quick, and clear communication – that's exactly what we aim for 😎. Hope you have a brilliant trip!
The Team at On the Beach
Mallorca; April 2026
Everything was smooth; from booking to travel and return. Great service and support all the way.
8 aprile 2026
Risposta di On the Beach
Thanks for your kind words! Smooth from start to finish – that's exactly what we love to hear 😊. We're chuffed that our service and support hit the mark throughout your entire journey.
Here's to many more hassle-free holidays ahead!
The Team at On the Beach
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