No phone service for customer support. Dealing with AI before being directed to live chat. Wassap service only if you are on holiday. The process is time consuming with waiting time can be up to 2... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I followed the instructions and booked - simple. However, you were not my intended Agent! You topped the google search, as a sponsored link, thinking you were a certain Irish Travel Agent - I got a f... Leggi di più
L'azienda ha risposto
Easy to choose filters… narrowing the search. Great to see the alternative flights options. All aspects of travel.. baggage, transfers, travel insurance… I think ye have thought of pretty much everyt... Leggi di più
L'azienda ha risposto
It was my first time using the ‘On The Beach’ site .. the price was more competitive and the whole booking process was so user-friendly .. I was apprehensive while our booking was pending .. but once... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su On the Beach
Scritti dall'azienda
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Informazioni di contatto
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Irlanda
- onthebeach.ie
3,9
Molto buono
713 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very easy to book a holiday couple of…
Very easy to book a holiday couple of easy steps will definitely us again
23 aprile 2026
Risposta di On the Beach
Thanks Theresa! Simple booking steps = more time for holiday excitement 😎. We'll be here whenever you're ready for your next getaway!
The Team at On the Beach
Easy booking so far no problems
21 aprile 2026
Risposta di On the Beach
Thanks Debbie! Easy booking = more time for holiday excitement 😎. Hope you have a brilliant trip!
The Team at On the Beach
I followed the instructions and booked…
I followed the instructions and booked - simple. However, you were not my intended Agent! You topped the google search, as a sponsored link, thinking you were a certain Irish Travel Agent - I got a fright when I realised after confirming my booking. Fingers crossed you stand up to your good reviews.
22 aprile 2026
Risposta di On the Beach
Thanks for your honest review! We completely understand the initial surprise, but we're delighted you found our booking process simple and straightforward. We're confident your holiday experience will live up to those good reviews you mentioned 😊. Looking forward to helping make your trip fantastic!
The Team at On the Beach
This is the second time we have booked…
This is the second time we have booked a holiday & on each time there was an error with our flights & had to contact your helpline to get error resolved. This time we had included & paid for seats on flight but were not included & are now waiting on a refund
26 aprile 2026
Risposta di On the Beach
Thank you for your message. We’re very sorry to hear that you’ve experienced issues with your booking on more than one occasion, particularly in relation to your flight seats.
We understand how frustrating this must be, especially as you had specifically selected and paid for seats which were not reflected in your booking. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
Having reviewed your comments, we can confirm that your case has been raised regarding the missing seat allocation and the associated refund. Once an airline confirms that paid seats were not provided as booked, a refund is processed back to the original payment method.
Please note that seat selections are managed in conjunction with the airline, and while we facilitate the booking, there can occasionally be discrepancies in how these are applied. That said, this should have been resolved prior to travel, and we apologise that you had to contact us to correct this.
We can confirm that your refund is currently being processed. Refund timeframes can vary depending on the airline and payment provider, but we appreciate that you are now waiting longer than expected. Your case will be followed up as a priority with our relevant team to ensure this is completed as soon as possible.
We also take your feedback seriously regarding repeated issues across bookings, and this will be shared internally for review.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Kind regards,
On the Beach Customer Support
Not able to contact tried the phone…
Not able to contact tried the phone numbers which are supposed to be for in the beach . Later I received a phone call saying they were in the beach and to alter my holiday date I had to pay £90 which I tried to do and it kept declining by my bank then tried to use my my mum’s card which also got declined. After contacting the banking appears these are scams!! If only you could just call on the beach without having to through a bot who can’t answer or do what a needed. Never again would I go through this company.
26 aprile 2026
Non scritta su invito
Risposta di On the Beach
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how distressing this situation must have been.
From what you’ve described, it appears you may have been contacted by a third party fraudulently claiming to represent On the Beach. We want to be absolutely clear that we would never request additional payments in this manner, particularly via unsolicited phone calls. The fact that the payments were declined by your bank suggests they may have identified this as suspicious activity, which was the correct action.
We take matters like this extremely seriously. Unfortunately, scammers can sometimes impersonate well-known travel companies, and we strongly advise customers to only use the official contact channels listed on our website. We would never ask for payment details outside of our secure systems.
We completely understand your frustration regarding the difficulty in reaching us. While we aim to provide efficient support through our digital channels, we recognise that in situations like this, speaking directly to someone would have been more reassuring. Your feedback has been noted and will be shared internally.
In the meantime, we recommend the following steps:
•
Do not engage further with the number that contacted you
•
Report the incident to your bank (which you have already done—thank you)
•
Consider reporting this to Action Fraud so the matter can be investigated further
If you still require assistance with amending your holiday, please contact us via our official website or verified channels, and we will be happy to help safely and securely.
We’re very sorry again for the worry and inconvenience this has caused.
Kind regards,
On the Beach Customer Support
My daughter booked a holiday and put in…
My daughter booked a holiday and put in the wrong dates by error. They have taken the money. We have tried to ring over and over each time met with ‘sunny’ the bot. Kept asking to speak with a human. Kept getting the same reply he can do it faster, however my query wasn’t in the tick boxes . So still after hours of trying to contact them I’m still in the same position as I was hours ago. This is very frustrating
26 aprile 2026
Non scritta su invito
Risposta di On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Hotels clean with bedding and towels…
Hotels clean with bedding and towels changed daily. Pool and food was lovely. Only downfall is the hotel is right next to some night clubs which are very noisy at night
22 aprile 2026
Risposta di On the Beach
Thanks for your lovely review, Sandra! So pleased to hear you enjoyed the clean hotel, daily housekeeping, and that gorgeous pool and food 😊. Sorry the nightclub noise wasn't ideal for peaceful evenings - definitely something to keep in mind for future bookings. Hope you still had a wonderful time overall!
The Team at On the Beach
Site easy to navigate to find a great…
Site easy to navigate to find a great holiday experience.
23 aprile 2026
Risposta di On the Beach
Thanks Donal! Easy navigation + great holiday finds = the perfect combo 😎. Hope you have an amazing trip!
The Team at On the Beach
The hotel was amazing great location…
The hotel was amazing great location about a 10 minute walkto the main square and Medina. The pool was also great as it was 34degrees. The staff were very friendly and helpful. The food was lovely. There is plenty to do and experience in marrakesh.
21 aprile 2026
Risposta di On the Beach
Thanks Jane! Sounds like you had a brilliant time in Marrakech 😍. That 10-minute stroll to the main square and Medina must have been perfect for exploring, and a lovely pool when it's 34 degrees is just what you need! So pleased the hotel ticked all the boxes for you. Marrakech really is incredible for experiences and we're delighted you got to soak it all up.
The Team at On the Beach
Why can you not give contact details…
Why can you not give contact details i.e. an official phone number/ email address for your company to help with this issue?
My friend is extremely distressed with On the beach. She has waited in line for hours to speak to a rep on the phone to no avail. She has to cancel the holiday for personal reasons. And she is within the time frame to do so. She feels that she spoke to a scammer yesterday, 16th April, when she was asked to download an app called worldremit money transfer. The person asked her highly personal details, including her current employment situation. She had to hang up on him. I'm representing her as she has tried every avenue, has hit a brick wall and is highly anxious now and distrustful of the On the Beach company. If this has happened to anyone else, can you chat with us.
The holiday booking reference is MYB14912359B. This has gone on for weeks, and needs to be sorted now.
24 aprile 2026
Non scritta su invito
Risposta di On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Risposta di On the Beach
Thanks for your kind words! So pleased to hear everything went smoothly with your booking 👍
Here's to many more good holidays ahead!
The Team at On the Beach
Great deals, quality accomodations, secure booking
Great deals, and good quality hotel stay offers, even on a budget. Easy to navigate holidays and feeling of security once all booked.
17 aprile 2026
Risposta di On the Beach
Thanks for your kind words! Great deals + quality stays + easy booking = the perfect holiday recipe 😎. So pleased you felt secure throughout the whole process too. Here's to many more budget-friendly getaways!
The Team at On the Beach
Second time booking with On the beach
Second time booking with On the beach. Would recommend.
20 aprile 2026
Risposta di On the Beach
Thanks Aoife! Delighted you came back to us for round two 😊 Your recommendation means the world to us.
The Team at On the Beach
Booked another trip with on the beach
Booked another trip with on the beach. easy enough done. Flights grand, hotel grand and most of the staff at the hotel were grand apart from when leaving, we booked a taxi the night before for 5 people and only a 4 seater came. Receptionist didn't want to know and kept saying it was only booked for two - a bit crabbit. Anyway I sorted it. Nice hotel though.....
21 aprile 2026
Risposta di On the Beach
Thanks Colin! Glad the booking was straightforward and that you enjoyed the flights and hotel overall. Sorry to hear about the taxi mix-up on departure day - not the smoothest end to a trip, but well done for sorting it out! Here's to many more grand getaways 😎✈️
The Team at On the Beach
Few clicks and I'm off to Vegas!!!
Easy to book and everything explained and no hidden charges. Was able to change payment dates to suit me.
22 aprile 2026
Risposta di On the Beach
Thanks Mark! Transparent pricing and flexible payment options – that's how we like to keep things simple 😎. Glad we could work around your dates too!
The Team at On the Beach
Risposta di On the Beach
Thanks Fiona! Easy navigation + clear details = the perfect recipe for stress-free holiday booking 😎. Hope we can help you plan your next getaway soon!
The Team at On the Beach
Low stress booking experience
Easy to choose filters… narrowing the search. Great to see the alternative flights options. All aspects of travel.. baggage, transfers, travel insurance… I think ye have thought of pretty much everything!
I would like to see my booked flights in the Ryanair app, before its check in time though🤔
22 aprile 2026
Risposta di On the Beach
Thanks Máire! So pleased our filters and flight options made finding your perfect trip a breeze 😊. We love that you found everything you needed in one place - that's exactly what we're going for! Your feedback about the Ryanair app is really helpful too. Hope you have an absolutely brilliant holiday!
The Team at On the Beach
Great Value Holidays
Great Web site easy to see what you're looking for.
Great value holidays.
Good email notifications re your booking.
22 aprile 2026
Risposta di On the Beach
Thanks Mary! So pleased our website made it easy to find exactly what you were after. Great value + clear communication = the perfect holiday booking combo 😎✈️. Hope you have a wonderful trip!
The Team at On the Beach
First Time using this Site
It was my first time using the ‘On The Beach’ site .. the price was more competitive and the whole booking process was so user-friendly .. I was apprehensive while our booking was pending .. but once confirmed, I was more relaxed .. looking forward to our holiday and hoping all will be as promised 😀
19 aprile 2026
Risposta di On the Beach
Thanks for your lovely review, Diolinda! So pleased we could make your first experience with us a smooth one. Competitive prices + user-friendly booking = the perfect start to any holiday 😀. Hope you have the most wonderful time away!
The Team at On the Beach
Well this is the first time using this…
Well this is the first time using this company so when I return from my holiday I will be able to answer this question im more detail.
18 aprile 2026
Risposta di On the Beach
Thanks Susan! We're chuffed to be your choice for your first booking with us 😊. Hope you have the most brilliant holiday and we'd love to hear all about it when you're back!
The Team at On the Beach
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.