My apologies for the delay in finally posting this but I’d just like to say thank you so much to the amazing Megan Evans Customer Reference Number - 575982 Megan literally saved my day and... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Rob is an absolute legend, great personality fabulous, customer service skills and a pleasure to speak to. He made me feel at ease no pressure and resolved a couple of issues asap. Would hi... Leggi di più
I called Ryan Stafford from One Insurance he always provides an outstanding service, very polite and helpful, always goes out of his way. Looks at ways to help solve complex problems. The man is a le... Leggi di più
Do not take a motor trade policy with this company! My policy auto renewed and i rang up to cancel and they are are trying now to charge me their commission of £410 Absolute Scandal!!! Policy Nu... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Since One Sure was set up as an independently owned Insurance Broker’s back in 2005 we have become one of the fastest growing and indeed now one of the largest British, privately owned insurance broker’s in the UK. Our success has been achieved by embracing technology to help deliver a faster more efficient service to our customers but equally important it’s down to the comprehensive knowledge, professionalism and commitment of our staff that are all based here in the UK. We offer a range of insurance policies tailored to meet the needs of our customers. Our most popular lines are Car Insurance, Van Insurance, Motorbike Insurance, Scooter Insurance, Motor Trade Insurance and Home Insurance. We also have great rates on HGV Insurance.
Our 48-Hour Price Guarantee!
Found it cheaper elsewhere? We'll give you a 100% refund!
Informazioni di contatto
Spitfire House, 142-154 Congleton Road, Talke, ST7 1LX, Stoke on Trent
- 0800 912 0128
- info@onesureinsurance.co.uk
- onesureinsurance.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 56% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tracey is the best personality type for…
Tracey is the best personality type for this Job she made us feel like family and took care of us it was made so easy if I could of gave 10 stars I would have
Laura was absolutely fantastic
Laura was absolutely fantastic. Nothing was too much trouble. Its my first time getting business insurance and it couldn't have been easier!! Thank you laura x
Very helpful and understanding staff…
Very helpful and understanding staff and things run very smoothly with this company. A pleasure to deal with.
Amazing staff
Whilst my computer use is very basic Samantha was very patient and helpful helping me complete all relevant documents. Very helpful and good company
Phoned them with a few issues with my…
Phoned them with a few issues with my policy sort out over the phone the lady sorted it out thanks lady 🤣
Samantha was very helpful thank you .
Excellent service and good pri e
Jessica answered all my questions and hit me a very good price for my policy.
Very easy to get sorted and managed a few additional things like to include a no claims bonus from another car.
Can’t believe it
Can’t believe it. They cancelled my £15k insurance policy for no good reason, then still helped themselves to another payment via direct debit. Absolute piss take. If the policy’s cancelled, what exactly are they taking my money for? Proper dodgy behaviour.

Risposta di One Sure Insurance
They charged us and did not offered…
They charged us and did not offered whatbthey promised and then cancelled our policy and are not refunding our money
Not reliable

Risposta di One Sure Insurance
Communication
Was struggling with getting some documents from my previous insurance provider, was in contact with Peter Carter at One Sure Insurance and gave me a contact number for the company I was with that took me straight through instead of waiting for half an hour like it has been in the past or talking to a chatbot to try and source these required files. Communication with Peter and the team has been great and super quick to reply unlike other insurance companies I've been with.
Had to make quick amendments to my…
Had to make quick amendments to my policy & it was quick and seamless process.
Absolutely fantastic service from…
Absolutely fantastic service from Prudence in renewals on today's telephone call when renewing our motor trade insurance policy.
She answered all of my questions, which i had lots of questions.
Very helpful, polite, informative.
This lady should be given a promotion and/or pay rise.
Kind regards
I would like to give 5 stars to the lovely person named jessica.
I would like to give 5 stars to the person I spoke with, she was amazing and easy to talk too, her name was Jessica. Made the difficult situation easy to understand and made me an affordable plan moving forward.
However, one sure, I would not give a good review. The policies are ridiculous. Every time ive had to switch motorbike they've always made a ridiculous reason on why they cant, which has resulted in me having to cancel 2 policies to start a new one. It feels asif they want the most money they can out of you. Also if its an emergency situation on the weekend, theres nothing in place to assist you.
Lovely staff but ridiculous policies which the staff can only apologise for.
Very helpful
Samantha dealt with my problem, and was very helpful with her instructions. Thanks
Excellent communication with peter…
Excellent communication with peter carter many thanks
Jessica was extremely helpful
Jessica was extremely helpful in helping me to find a cost effective solution to insuring a second car. I now now have both policies with Onesure.
What a brilliant customer service
What a brilliant customer service. They managed to bet my renewal price by far more benefits. Friendly and professional staff. I would highly recommend them. They have sorted me out an excellent deal. Many Thanks for James Cummings & Darrell Clorley.
Absolutely legends
Very good service happy with them
Excellent service
Excellent service
Poppy the agent who assisted me was great, very knowledgeable and arranged a great deal
I would highly recommend
Thank you Poppy and Team
Spoke to Tom who was really helpful &…
Spoke to Tom who was really helpful & knowledgeable, I could not fault his professionalism in helping me & sorting out my insurance for me, he explained everything in detail & in a way that I completely understood, perfect, thank you Tom
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