One Step Customer Support did a wonderful job handling my service request. Asked to add a column on Friday and by Saturday it was completed. Thank you for the expedited service!
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One Step Customer Support did a wonderful job handling my service request. Asked to add a column on Friday and by Saturday it was completed. Thank you for the expedited service!
L'azienda ha risposto
I really appreciate that the team at One Step listens to customer feedback. I recently shared a suggestion, and they took it seriously and accepted it. It’s encouraging to know that my input matters a... Leggi di più
L'azienda ha risposto
It was not the service I needed but it offered a lot of services for the money and the customer service rep I delt with was very helpful.
UPDATE! OneStep meets and exceeds expectations! After OneStep's recent software update we had some internal challenges navigating how the platform works. The HelpDesk was very quick in their response... Leggi di più
One Step is the #1 software made just for sober livings and recovery coaches. Over 200,000 individuals use One Step to streamline operations, decrease administrative burdens, track the recovery journey of their residents and easily track rent/fee payments. One Step was built for you to help you automate the day to day of your program so you can focus on your clients' needs. Reach out to One Step today for a free consultation on how to decrease the administrative burden currently taking up too much of your time. Let us help you!
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I was having some major knowledge challenges around our use of the site and she was soooo helpful. Stuck it out with me, dealt with my impatience (very kindly), and helped me get to the answers I needed.
Hunter was wonderful to work with. He truly explains the process in a way that is easy to understand and follow. Thank you so much!
I’ve been using OneStep for the past five years and have been extremely satisfied with both their platform and their customer service. The system is user-friendly, reliable, and has played a significant role in helping us manage and grow our recovery housing operations efficiently.
I recently reached out regarding a referral for another sober living provider who had just opened, and once again I was impressed by the responsiveness, professionalism, and willingness of the OneStep team to help. Their commitment to supporting providers goes beyond simply offering software—they genuinely care about the success of the organizations they serve.
I highly recommend OneStep to any recovery housing provider looking for a comprehensive platform backed by an outstanding support team

Risposta di One Step Software
Hunter at OneStep provided an exceptional experience from start to finish. What stood out most was how he prioritized my business and took the time to truly understand my needs rather than treating me like just another potential client. His knowledge of the company and the services he represents was impressive, and he was able to answer every question with confidence and professionalism.
Hunter’s approach made the entire process far more valuable than a typical sales interaction. He focused on building a relationship, providing solutions, and ensuring I had the information needed to make the best decision. I highly recommend Hunter and OneStep to anyone looking for a company that genuinely cares about its clients and delivers outstanding service.
Hunter was phenomenal in explaining the platforms usability. The meeting and tutorial was very thorough, precise and informative. I am excited to implement this platform into our business and can’t wait to get to work! Thanks, Hunter!!!
It was not the service I needed but it offered a lot of services for the money and the customer service rep I delt with was very helpful.
We’ve been OneStep customers for several years (since 09/2021) and use it across all three of our sober living locations. It has significantly improved accountability, streamlined our processes, and helped us stay organized. We absolutely love OneStep and plan to remain loyal customers for years to come!
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