I love my new pair of sheepskin slippers, just what I was looking for in terms of lightness and warmth! There was a small problem with one of my slippers, but their customer service was incredibl... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Advertised as genuine sheepskin slippers but definitely isnt real sheepskin, just feel cheap. Material had a crease at the toe and has weird semi circular marks along the sides above the sole. Checked... Leggi di più
L'azienda ha risposto
Genuinely don’t know what all the bad reviews are about… I received my pot luck mule slippers in 3 days and they are beautiful! Lovely quality, real sheepskin, v chic, v fun. For the money you reall... Leggi di più
L'azienda ha risposto
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Informazioni di contatto
Regno Unito
- onaie.com
3,6
Nella media
904 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Not told of custom duties.
I live in France. I paid online and was not told that I would also have to pay expensive custom duties to get the good delivered.
I have no problem with the fact that one has to pay the custom duties but I should have been told when I made the purchase online not at time of delivery!
27 dicembre 2023
Risposta di onaie
Dear Jean,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with the unexpected customs duties. Understanding your frustration is important to us, and we strive to make our international shipping policies as clear as possible.
We'd like to kindly point out that information regarding international deliveries, including potential customs and VAT charges, is available on our website. On our 'Shipping & Delivery' page at this link, we explain that customers are responsible for customs and/or VAT charges and a handling fee in the receiving country. These charges depend on the destination country, the value of the item, and its nature (gift or commercial goods).
Please note that if the fees are not paid, the parcel may be disposed of by customs, and a refund cannot be issued in such cases. Additionally, UK VAT is not applied to international orders and is deducted at the checkout.
We understand that this information might have been overlooked, and we apologize for any inconvenience this has caused. Your feedback is invaluable in helping us improve our communication and service.
If you have any further questions or concerns, please do not hesitate to contact us.
Warm regards,
Eve
Love the quality of the slippers,just…
Love the quality of the slippers,just out with friends and passed on your Name so they will buy your slippers for Christmas.Love all mine,and awaiting the next delivery.Thank you and A merry Christmas.
21 novembre 2023
Thank you so much!
21 novembre 2023
Very good service
Very good service. Issue with gift box (which was likely damaged in transit) dealt with by prompt refund. Excellent quality slippers.
26 ottobre 2023
Gorgeous and cosy
Slippers arrived promptly, nicely packaged, and are exactly what I wanted. So lovely and warm and look great.
26 ottobre 2023
Lovely comfortable slippers
Lovely comfortable slippers. I had a pair of the pot luck colour. I am very pleased with what was sent to me. I hoped for a dark colour. And that’s what I received. Good quality as well.
26 ottobre 2023
Well made slippers
26 ottobre 2023
Speedy delivery ery and I love your…
Speedy delivery ery and I love your product amd give them to all my friends as presents
26 ottobre 2023
Products as expected nice unexpected…
Products as expected nice unexpected welcome gift made it feel more like a personal experience
24 settembre 2023
Received product on time
27 settembre 2023
The slippers are absolutely beautiful
The slippers are absolutely beautiful, so well made and extremely comfortable. My son is autistic and has sensory issues, he loves these so much as they are super soft and cosy. 10/10 Onaie are incredible! The delivery was quick and the minimal packaging was pretty and recyclable.
24 settembre 2023
Warm, cozy and natural
I was looking for warm slippers, made from natural materials which are made in Europe. And that's exactly what I found. I bought one pair of Lucky Dip sheepskin slippers and a pair of felt slippers and I'm more than satisfied. They not only look great but also fit perfectly, are super comfy and warm. The lucky dip idea is great for people who like surprises like me.
21 settembre 2023
Great slippers!
Since discovering your slippers I don’t buy them anywhere else. So cosy and comfortable.
22 settembre 2023
As usual the slippers are amazing
As usual the slippers are amazing! I have a prosthetic leg and did find finding slippers that i could walk in, very difficult. Thank you Onaie
22 settembre 2023
New customer- and a happy one!
Bought several items as a new customer, great price, communication is brilliant and the quality is fabulous. Had to contact customer service and got quick response ( my mistake ordering a wrong size) definitely recommend this company.
21 settembre 2023
Style over comfort
I went for the lucky dip sheepskin slipper option. I received lovely looking slippers with a fluffy sheepskin trim BUT they were so uncomfortable. The sole is mega hard with no internal padding at all. I did try to 'wear them in' but gave up in the end & headed to a high street store to buy some comfy slippers. So disappointed.
28 settembre 2023
Non scritta su invito
Risposta di onaie
Hi Julie,
Thank you for sharing your feedback with us. I'm sorry to hear that the slippers didn't meet your expectations in terms of comfort. Your satisfaction is important to us, and we appreciate your honest input as it helps us improve our products.
I'm sorry that you had to go through the inconvenience of purchasing another pair. We're constantly working to balance style and comfort and clearly have some more work to do. If you'd like to discuss this further or need assistance with a return or exchange, please contact our customer service team. We hope to have the opportunity to serve you better in the future.
Warm regards,
Eve
Great buying experience- I felt “looked…
Great buying experience- I felt “looked after” from the online support chat to the emails about my order. The slippers are really cosy/well made, very happy with them and would definitely buy again from the company.
30 agosto 2023
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