Oliviamae 

If I could rate zero I would! Please don’t ever use this company.

It took months to received half of a large order I was chasing for the other half for months which still was never received.

I requested to return the half of the order I did receive as the clothes were awful, poor quality extremely overpriced clothing ( like they have send from Ali express ) they told me I was not allowed to return until the second half of the order arrived and they refused to give me a refund.

I still did not recieved the second half and they were still not allowing a return ( the first half of my order totaled to over £300 ) the whole order was around £550.

I had no choice to request a chargeback from the bank as I did not recieved the items and they were not allowing me to return the items
I did receive.

They are now emailing me chasing the fund of £389 for the half I did receive saying the return time has now expired even though I requested to return months ago and have been sending many emails. They are now threatening me with legal action if I don’t pay ( which I will not be doing as I am still asking to return which they are not allowing )

The biggest scam company and most awful customer service!

Please do not order from this company!!!

ITS A SCAM! DO NOT BUY FROM HERE. THEYRE THIEVES! it has been 4 months since my order. still not received, Total thieves.

Do not buy from here!

The order I placed took way longer than they said it would, and only then did I look ar reviews and eamil them. The dress I ordered was a complete copy of Meshki, photos included.

When I inquired about the delivery I was definetly just sent an AI automated response. They do not take customer service seriously

Hopefully I will get a refund, but don't make the same mistake I did!

Do not order from this site! They state they offer 100% satisfaction or guarantee return and refund. It’s not until you want to return that the small print states at your cost and it’s back to Asia! You need proof of postage so lowest cost is £20 to return a small package.
The quality of the items are nothing like the images portray either.
The website with a .uk address is false security

Bad for the environment, complicated returns process, do not use! They will make you pay for return shipping costs. Products are not worth the price paid, poor quality.

DO NOT BUY FROM HERE
I ordered 3 dresses which after 4 weeks had not arrived. I asked for a refund but they told me they had shipped the items but would send a replacement if they weren’t with me. I asked for a refund as the event I needed them for had already passed. The said no as a replacement was sent. I received the replacement which I had to pay £13 for to return to china by the way, NOT A UK SHOP. The items have been returned and they are still refusing a refund which was over £100!!

PLEASE DO NOT BUY FROM HERE.
Spent £85 on 2 dresses, they took over a month and half to arrive. When they finally did arrive they were rubbish low quality. Overpriced rubbish.

When I went to return, was told I have to pay for my return. Cost me £17 to return, now the parcel is stuck at Chinese customs, have no way of getting hold of the to pay taxes. Absolutely no help from Olivia Mae customers services.

The website kind of advertise as a UK one but it’s not, the customer services you can only get hold of 1 girl over email. Feels like you’re speaking to a robot to.

Now I’m over £100 down with no dresses to show from it. Please steer clear.

Wow I wish I read the reviews. So horrible. Taking people’s hard earned money. And being so disrespectful. Shocking

I spent £38 on my dress for my sisters birthday. I expected it to arrive fairly quickly and it took the maximum working days for it to arrive, so in the end I had to go and purchase something else. It finally arrived exactly 12 working days after initial order and the quality was atrocious! Flimsy material that was not flattering at all, I would expect this sort of quality from not paying too much for a dress but for £38?! Definitely not worth the money, and charging me for shipping it back to the warehouse? This is absolutely ridiculous, please don’t buy from this company it’s completing misleading and it’s false advertising!!

SCAM!! Bought a dress for £45 and it arrived two weeks later despite saying 48 days tracking. Then they refused to refund me despite it saying on their website a clear refund policy! They tried to make multiple “offers” with me to keep the product or to buy more, total scam and never experienced anything like it. STAY CLEAR!

SHOCKING, SCAMMERS.
This company have stolen £250 from Me. I ordered clothes expecting high quantity given the price. The clothes were abysmal, such poor cheap quality, don’t even ask about the time they took to arrive either. I’ve returned all items at the cost of £35 for signed and tracked postage all the way to CHINA not a uk company — for the company to tell me it didn’t get through customs so I can’t have my money back. To then be offered 40% back, then 60% back then 70% back, meaning they still Profited £50 odd from me and I’m out of pocket. Then through there appalling communication they must have slipped up and said the parcel is now on the way to them, when they get it I might be able to have my refund. So when I have highlighted this mistake in contrast to there previous emails and asked for answers I have been dismissed and told if I don’t agree to 70% I’ll have nothing - despite them writing in an email that the parcel is now on the way to them and therefore I’m rightfully eligible for my full refund. There was no clear instructions regarding customs. I filled out the sheets and paid accordingly. This is a scammer website stealing money and regaining their shitty clothes to resell and have the same process start again . I am outrageous and will not be resting till I get back my £250 I have proof of all there poor and misleading communication that I will be publishing.

Would never order from this site again!
Returned my item over 2 months ago and still have received my refund. The sizing it’s all wrong!

DO NOT USE!!!!!!! The photos of the models in the dresses have been taken from other designers I.e oh polly!!!!! They are not the dresses you will receive

Ordered a dress from what I believed was a uk site, but no...... took 3 weeks to arrive and the quality is awful. They had the dress full price at £55 but I got it for £38. It's not worth £15 to be honest. Now I've been waiting 5 days for them to reply to my 3 emails requesting a returns and refund. Will NOT be ordering anything from this company EVER again.

Can't really give them 1 star. Sent a complete pile of crap to me (not what was advertised) and refused to give my money back they told me after 4 e mails and multiple 'offers' to keep my dress and get a bit of money back (a token £7) that they don't like to return ship due to environmental impact blah blah that is £45 I won't see again
stay away!

HORRENDOUS company.
Dress looking NOTHING like the photo. And then to return the item it was £25 to China!!! DO NOT ORDER FROM THIS WEBSITE!!

complete fraud, spent £30 to return and track nearly 2 months ago and so far they are refusing to send my money. Complete scam - do not buy from here

Complete scams! Don't buy from them. They need to be reported and banned from doing business in the UK. They sent me a complete misrepresentation of what was advertised and when I asked to return for a refund, they asked me to send it to Asia at my own cost. They are a fraudulent business and the reviews on their website is a complete fraud.

Items took over 2 weeks to arrive, the tracker doesn’t update until arrival and the dress that arrived is the cheapest material. I won’t be ordering again.

I am going through the exact same situation as the reviewee below. STAY AWAY and REPORT.

In August, I spent £127 on the site. I should add they are not a U.K. company and are based in China. The products arrived after 21 days and were awful quality, plus the sizing was completely inaccurate. I had to fight for a return label including which was more like a negotiation with their sales assistant. Finally, I got details for China and I paid £27 for the item to be returned. 51 DAYS LATER it’s conveniently sent back from customs without any communication as to why. I have contacted the site and they are proving incredibly difficult saying I didn’t have the right papers. It’s a clothes return so I don’t quite understand why customs are involved. I have a suspicious feeling that the company doesn’t actually exist and that this is an elaborate scam. Im going through my credit card company and seeking legal advice.