Oliver Burn Recensioni 

69
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Our experience with OB has been wonderful from start to finish. We found this house during my wife’s pregnancy and it gives us great joy to complete on this property with our son at 6 months old. Edwa... Leggi di più

Valutata 5 stelle su 5

Thank you Raj and the Oliver Burn team!! After long term tenants moved out of our flat... we were slightly lost thinking about having to get new tenants. However Raj and the team came in and sorted ev... Leggi di più

Valutata 5 stelle su 5

Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theres... Leggi di più

Valutata 5 stelle su 5

A really proactive letting agency from start to finish. At all stages Raj and his team were in full communication with moving the property forward to secure this is our new home. I would recommend usi... Leggi di più

Dettagli dell'azienda

  1. Agenti immobiliari

Scritti dall'azienda

As leading estate agents for almost two decades we are able to give excellent exposure to properties throughout South West and South East London marketing all properties through our two high profile offices located in Clapham and Herne Hill.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

69 recensioni

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4,9

Tutte le recensioni

(69)

8 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great Customer Service

What can i say about Oliver Burn Company, it has been an absolute pleasure to have such great customer service with a stress free experience. I was in a bit of a dilemma with my housing situation previously and they was respectful, caring, reassuring and directed me into the direction i need to be in. I can't thank Oliver Burn enough for all they have done for me. I highly recommend.

6 ottobre 2021
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Risposta di Oliver Burn

Thank you very much for your kind words we were happy to be of service.

Kind regards

Tim Hudson

Valutata 1 stelle su 5

Still haven’t returned deposit

I rented a room in a property with Oliver Burn for 8 years and had nothing but positive experiences with the then property manager. During this time many tenants moved in and out and the process was managed very smoothly by the tenants themselves. However since our property manager changed earlier this year our experience has been dreadful. It takes sometimes weeks to get a reply to a simple email and all the processes have become unnecessarily complicated. Three weeks after moving out Oliver Burn have still not returned my deposit, despite saying it would be done promptly, meaning I have had to seek legal advice elsewhere. Extremely disappointed.

19 settembre 2021
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Risposta di Oliver Burn

Dear Claire,
I am genuinely sorry that you have felt the need to complain about the return of your deposit. You are correct in saying that there was a change in Property Manager earlier this year and there have been some teething problems but the Property Management team are committed to resolving them and it is unfortunate that in your case your deposit return was delayed and you waited an unacceptable amount of time. Had you raised a complaint with the company’s senior management(myself Eric Brodnock or my Co Director, Diana Burn) we would have immediately investigated and escalated the return of your deposit. You mention that the processes have become unnecessarily complicated but in the case of Tenancy swaps there are certain formalities that need to be completed that you may not be aware of , however your deposit should have been returned more swiftly and we sincerely apologise for the delay, I have been advised that you received your deposit early last week.


Kind regards,
Eric Brodnock
Managing Director
Oliver Burn Estate Agents



Valutata 5 stelle su 5

Happy recent buyer

My estate agent was Tim Hudson who was genuine, patient and professional. Tim took the time to understand my needs for my new home and was generous with his time in showing me the flat - my final viewing lasted 40 mins as I measured every inch of the space! Once the sale was agreed between myself and the vendor, he and the whole team at Oliver Burn were very helpful with ensuring it went through swiftly and (thankfully!) ahead of the changes to stamp duty. I would recommend Tim and the team at Oliver Burn to others.

29 giugno 2021
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Risposta di Oliver Burn

Thank you for your gracious review, It was a pleasure achieving the goal set out from the beginning.

Valutata 5 stelle su 5

Reliable and likeable agents

I had a very good and smooth experience with Oliver Burn selling my studio flat. I expected far more complications and endless emails, but it was all done with a minimum of fuss. I would recommend them. They were polite, informed and made the whole process as uncomplicated as possible.

28 giugno 2021
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Risposta di Oliver Burn

Thank you very much for your kind words,it was a pleasure fulfilling our promise to you.

Valutata 5 stelle su 5

First property and Nick was a star!

We have just bought our first property and found the whole process so simple and easy with no stress while dealing with Oliver Burn and more importantly the estate agent Nick Webb. We initially viewed the property with Tim Clarke-Payton, who was very lovely and funny, but came back to view it a second time and met Nick, and from then on dealt with him throughout the purchase. He was a pleasure to deal with, took all the stress and strain out of what can be a stressful event. Now living around the corner from the office it's a delight to bump into Nick and his four legged assistant Mabel. Would highly recommend using Nick and Oliver Burn.

29 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Recently purchased through Oliver Burn

Recently purchased through Oliver Burn. Tim Hudson was great from start to finish keeping us updated throughout the purchase and resolving any issues that arose. Would thoroughly recommend.

27 aprile 2021
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Risposta di Oliver Burn

Thank you very much for your kind words, it was a pleasure assisting you in achieving your objective.

Valutata 5 stelle su 5

I have recently sold a property through…

I have recently sold a property through Oliver Burn and was so impressed by the professional and caring service I received . In particular Tim Hudson was able to guide me through a challenging process and he did this with such wisdom , knowledge and care. The team have such a lot of experience and they respond to you efficiently and with great sensitivity. I cannot recommend this team at Oliver Burn highly enough .

11 gennaio 2021
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Risposta di Oliver Burn

Thank you very much for your kind words. .
It was a pleasure helping you through this transaction and seeing it through to fruition.
There were a few bumps and bruises along the way but we got there in the end.

Valutata 4 stelle su 5

Help! I'm new to this.....

When I decided to sell my property, I had no experience at all of dealing with estate agents. I visited a number of agents in SE24 and decided to proceed with Oliver Burn.
Rapport with all of the Oliver Burn staff was established very quickly- whether I had an appointment or popped in, I felt that I was always given their full attention.
Tim C-P is a consummate professional; he fully explained the process of selling, the reasons for the valuation figure and charges which would be incurred.
His wealth of experience suggests he has particular insight into the psychology of buying and selling property.
Subsequently I dealt more often with Tim Hudson, Assistant Branch Manager, his equally professional colleague.
Tim is friendly, reassuring and efficient. He provided me with a lot of useful support in general and nothing was too much trouble.
Highly recommended. Thanks, team.

8 ottobre 2020
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Risposta di Oliver Burn

Hi Margaret, thank you for your review it's much appreciated.
It was a pleasure working with you with your sense of humor and our banter regarding the respective football teams we support.
Thank you again for choosing us, it was a pleasure assisting you in fulfilling your home move dreams.

Wish you all the best for your future.

Tim Hudson

Valutata 5 stelle su 5

When we decided to sell our house after…

When we decided to sell our house after more than 46 years it seemed a daunting task. However, it turned out an easy passage under the guidance of Oliver Burn, Estate Agents. We landed with them by sheer coincidence. Trying to load a baby cot into our car, a very friendly young man came along to offer help. It was the same helpful man, Tim Clarke-Payton, whom we shortly afterwards discovered in Oliver Burn’s office. He and his very able team - another Tim and Theresa - gave us consistently good advice and answered all the question we had. They handled brilliantly the task of taking prospective buyers around our property without much interference to our daily life. We could not have been in better hands and can highly recommend them.

16 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

They really care about the prospective tenant and not just a check!

I had the pleasure of working with John, Eddie and Tim at Oliver Burn with regards to viewings and getting a rental property. My viewing experience alone was very positive - quite friendly guys who actually seem to care about their clients and prospective tenants and offer a personalised experience. They have also been very attentive to emails and responsive with regards to my requests, and even sent a follow up email to check up on my move-in. I'd definitely recommend Oliver Burn to anyone as their entire team and the process stood out to me.

Thank you.

18 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Great service!

Been with Oliver Burn for a few years now and they are really great, can higly recommend them! Prompt reply to all communications and a great team to deal with. Any issues we have had with the apartment have been resolved swiftly.

20 novembre 2019
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Valutata 5 stelle su 5

Satisfied tenants

We've been renting with them for over eight months and are quite happy with the service. They are always quick and clear in their replies (both during the contract phase and now we're renting) and the few ocassions where we've had an issue with the flat (mostly plumbing) they were solved in the same day.

We were not too keen on renting through a management agent instead of with a landlord directly, but are overall quite happy.

22 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service!

Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face and extremely organised throughout the whole process.

Louise Putt now looks after the management and day to day queries. Along with the rest of the team, Louise provides excellent customer service, we are really very impressed with how quickly things are dealt with without any hassle or too many questions asked.

22 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Trustworthy!

We have been renting with Oliver Burn for over six months and we had an excellent experience so far. During the negotiation and tenancy agreement setup, they were very responsive, scrupulous and patient in clarifying all our doubts and answering our questions. After moving into the flat, our property manager Louise has been very helpful and dealing with any repairs or needs promptly - often within the next day! Always kind and absolutely trustworthy.

13 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

I have been renting with Oliver Burn…

I have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!

13 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Thank you, everyone at Oliver Burn

We've been renting through Oliver Burn for 6+ years.
The staff has always been helpful and friendly. I mean, literally, whenever we've had a tenancy-related issue they've helped every single time. I don't remember to have ever had to fight for something to get done, as is sometimes the case with landlords.
They reply quickly over email. Which is a big plus for those who, like myself, struggle with phone conversations.
Thank you, everyone :)

12 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

We’ve been renting through Oliver Burn for over 2 years now and they’ve made it so easy for us. Louise is our property manager and she has been great. Any query or problem we have (which hasn’t been many at all) is dealt with the same day. We would highly recommend renting through Oliver Burn.

12 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Louise is the best managing agent we…

Louise is the best managing agent we have ever had. We have had some terrible experiences with other agents but using Oliver Burn has been nothing but positive. Responsive, proactive and friendly, couldn't recommend highly enough.

12 ottobre 2019
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