Olio Recensioni 

2596
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have now passed on about 5 lots of food and non food items. The procedure was easy and the people who collected them were polite and turned up approximately when they said they would. In the past I... Leggi di più

Valutata 5 stelle su 5

Olio is very easy to navigate and a valuable part of my everyday life and makes me feel like I'm doing something positive. Whether it's saving food or or giving away unwanted items, with the possibili... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It is very easy to post an item on Olio. Receiving and sending messages is simple. Had a very good experience with this site, and it's great that others can use what I no longer need. I haven't collec... Leggi di più

Valutata 1 stelle su 5

account suspended without any ability to appeal due to not having any photo ID, typical out of touch middle class who cannot fathom their are people without valid photo ID in the world. I needed less... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Welcome! Olio connects neighbours and local shops so surplus food & other household items can be shared. Featured by the BBC, Wired, TimeOut


Informazioni di contatto

  • Haslemere Road 30E, N8 9RB, London, Regno Unito

  • olioex.com

4,1

Molto buono

TrustScore 4 su 5

3K recensioni

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,1

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(2596)

157 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Used to be community now it’s a cash grab

I’ve always loved what Olio stood for — helping people share food and cut waste. I even tried to help more in the past but couldn’t because there were already local supporters in my area. Now suddenly they’ll let anyone be a “supporter” as long as you pay.

I already use my own time and fuel to give food away for free, and now they expect people like me to pay a subscription just to use basic features like the map or instant notifications. It’s honestly disappointing to see an app built on kindness turn greedy.

17 ottobre 2025
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Logo di Olio

Risposta di Olio

Hello,

Thank you so much for your thoughtful feedback and for all the time, energy, and care you’ve given to the Olio community. We truly appreciate your efforts to share food and help reduce waste. Your commitment to the mission means a lot to us. 💚

We’re genuinely sorry to hear that you’re feeling disappointed by the introduction of the Supporter subscription. We completely understand your concerns, especially as someone who’s already giving so much. It’s really important for us to clarify that Olio remains 100% free to use for everyone, sharing, requesting, and listing items can all still be done without paying anything at all.

The optional subscription is designed for those who want to support Olio financially and unlock a few extra features, like an ad-free experience, map view, and instant notifications. It’s not required, and it doesn’t affect who can become a Food Waste Hero or how much food someone can share. Most importantly, we’ve made sure that none of the core features that enable sharing are behind a paywall.

We’re so sorry that this shift felt like a move away from our roots. Please know that the reason we introduced the Supporter option is to help fund the app, keep it free and ad-light for everyone, and continue expanding Olio’s impact. Our mission is still the same, to reduce waste and build stronger communities through sharing.

Thank you again for being part of that mission, and for taking the time to share your feelings. We hope you’ll continue to be part of Olio, and we’re always here if you have any questions or want to chat further, just drop us a line at hello@olioapp.com

Warmest wishes,
Team Olio 💚

Valutata 5 stelle su 5

Love this app

Love this app great savings to be found and also lots of free food which is great and doesn’t go to waste. Also met some lovely people on the way also picked up a few odds & ends which is great happy days 👌

14 ottobre 2025
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Valutata 5 stelle su 5

The most amazing app for receiving free…

The most amazing app for receiving free food! Unlike another Toogood food saving app, with this one you can choose which items you want, so you never end up with things you’d throw away. Great for your wallet and great for the environment.

14 ottobre 2025
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Valutata 1 stelle su 5

The Flaw in Olio’s Food Collection…

The Flaw in Olio’s Food Collection System

There’s a huge flaw in the Olio collection system that Sasha and Tess have ignored for years and it’s damaging both volunteers and the integrity of the whole initiative. They seem to have no effective plan to fix two serious problems that have persisted nationwide:

1. Food diversion by supermarket staff.
In many stores, chilled food items are regularly being kept back by staff, leaving only lettuce, bread, or low-value items for volunteers to collect. This isn’t an occasional mishap. It’s become the default situation in some locations, and it’s been going on for months or even years.

2. Fraudulent collections and volunteer mistreatment
In smaller shops, staff often scan food items for Olio collection but then deny having any food when volunteers arrive. Volunteers waste their time, fuel, and energy, and sometimes face hostility, while the bags of food are later quietly handed to staff’s friends or relatives instead, as noticed in the car parks in the dark. This is not a rare event. It's happening in several places, as staff seem to have learnt this method seems to have no accountability.

Despite countless complaints, Olio’s leadership has done nothing meaningful to stop the system being abused like this. And why would they? Olio receives £25 per collection, regardless of whether food is actually passed on to volunteers. The supermarket benefits in terms of avoiding landfill tax, the supermarket staff benefit from getting items for free or passing them on to their relatives, Olio still gets paid, and only the volunteers lose! But Olio doesn't care for the volunteers who are facing this frustration, wasted effort, and no proper complaint process.

The current system is one-sided and broken. Apologies from support staff don’t solve anything because there’s no mechanism to verify what’s truly happening. And they know it!

The only way to fix this is through two-factor accountability. Every food item scanned by the supermarket staff for Olio should have to be matched digitally with the food actually handed over to a verified volunteer. This would close the loophole and staff would find it impossible to commit thefts or fraud.

Until that happens, the system will remain wide open to abuse. Supermarket staff who commit fraud will continue to be rewarded, and volunteers, the very people who make Olio possible, will continue to be disrespected and demoralised.

8 ottobre 2025
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Logo di Olio

Risposta di Olio

Hello,

Thank you so much for taking the time to share this incredibly detailed feedback and for speaking so openly about your concerns. We're truly sorry that your experience has left you feeling so disillusioned and frustrated. Please know that we hear you, and we take everything you’ve shared seriously.

Volunteers are absolutely at the heart of Olio. We know that without your time, effort, and care, our mission to reduce food waste simply wouldn’t be possible and we never take that for granted.

We also completely understand how upsetting it must be to arrive for a collection and either receive very little, or worse, nothing at all. That’s not the experience we want any Food Waste Hero to have, and we’re genuinely sorry for the impact that has had.

We want to be transparent and acknowledge that in some partner stores, there is a surplus food management system in place that prioritises staff and charity distribution before Olio. Their 4-tier system looks like this:
1️⃣ Staff give-away
2️⃣ Charities
3️⃣ Olio
4️⃣ Animal feed

This system is designed to ensure as little food as possible goes to waste, and that it’s fairly distributed across different needs. However, we understand how this can be disappointing. We’ll continue to do our best to set expectations with both volunteers and store partners.

That said, if you notice anything irregular, for example, scanned food not being handed over to volunteers, or collections repeatedly being cancelled or reduced without explanation, we ask that you please report it via our Issue Report Form. This helps us log and investigate specific incidents directly with the stores involved, and take appropriate action.

We absolutely do not condone fraudulent behaviour of any kind. If a store is scanning food for collection but not making it available to the FWH, we want to know. These reports allow us to investigate, escalate where necessary, and help maintain fairness and integrity in the system.

Again, we’re deeply sorry that your experience has made you feel that volunteers are not valued, that couldn’t be further from how we see things. Volunteers are the heartbeat of Olio, and your commitment to helping others and reducing waste is something we’re incredibly grateful for.

Thank you again for your honest feedback. It helps us learn, grow, and keep improving the Olio experience for everyone.

Warm regards,
Team Olio 💚

Valutata 1 stelle su 5

Free food is controlled by....

Free food is controlled by the organization that has key people in specific areas.
A couple of FWH are millionaire house owners and wealthy professionals, getting the best of free food, blocking all those who request the food.
A real scam. There are some fishy groups who coordinate efforts to ban certain people, so to keep control of the best collections, then they choose not to give food to those who ask: they can do that because one of the rules of the app is that Food collectors or FWH as they call themselves, can choose who to give the food to.
This is how the special groups keep the best foods and grow fatter and fatter. Let's face it: how can anyone get to size 20 in few months after starting collecting with Olio?
There's nothing you can do either, it's all controlled by Olio itself.
What a scam.

Very few people are honest, but they don't last long, they end up being banned if you smile the wrong way or wear the wrong colour on a Tuesday.
Olio will probably respond to this post like it has done with others in the past, but it's all a game hiding a much darker motive.

6 ottobre 2025
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Logo di Olio

Risposta di Olio

Hi there,

We’re really sorry to read your review and to hear you feel this way 😔

We want to reassure you that our Food Waste Heroes are volunteers who generously donate their time to collect unsold food from businesses and share it for free with the community 💚. This programme is open to anyone, regardless of their personal circumstances.

All volunteers must follow strict fairness and food safety rules, and any concerns raised are investigated carefully by our team. We have a stringent system in place of reminders, warnings, suspensions, and bans to help with this.

We’re sorry if your experience hasn’t reflected the values Olio stands for. Thank you for sharing your thoughts. We’ll make sure your feedback is passed on to the relevant team 🌍

– Team Olio

Valutata 1 stelle su 5

Absolutely shocking

Absolutely shocking. Booked a lucky dip rescue bag from Iceland 29 hours in advance. Turned up to find that had been sent an email 30 minutes before collection that it had been cancelled. I had already set off and this is a store that the carpark is privately run and I had to pay for parking. DELETED THE APP.

7 ottobre 2025
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Logo di Olio

Risposta di Olio

Hi there,

We’re really sorry for the disappointment! We completely understand how frustrating it is to travel for a Lucky Dip bag only to have it cancelled last-minute 😔

Cancellations can only happen close to collection time, once the store knows for sure if there’s any surplus food available. While that means no food went to waste that day 🌍, we know it’s still disappointing for you.

We’ll share your feedback with the team as we continue improving the Lucky Dip process. Thanks for giving it a try and for helping fight food waste 💚

– Team Olio 💚

Valutata 5 stelle su 5

Great app!

Olio has such a positive mission of doing good to avoid food waste. They take into account volunteers feedback through surveys and questionnaires. As a volunteer I have received good support from the customer service team when I have had issues and I appreciate their help. I'd definitely recommend Olio whether you want to volunteer or request items yourself.

7 ottobre 2025
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Valutata 5 stelle su 5

Found this by searching for ways to…

Found this by searching for ways to help my local area. Olio FWH's collect end of day food and give away FREE to locals. who have to go to the persons house to collect. All done on the app. Very secure way. No details given out. Give away is done through app.

6 ottobre 2025
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Valutata 4 stelle su 5

Amazing

It's been amazing requesting and listing saving surplus food from going to waste. It's also so helpful to know my personal impacts. The only thing I would say is that the ads are annoying when trying to request items but all in all the app is easy to navigate.

3 ottobre 2025
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