Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Leggi di più
Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Leggi di più
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Informazioni di contatto
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, Regno Unito
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4,2
Molto buono
270 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Simple to order and arrived on time
23 settembre 2022
Exceĺent product and service.
10 settembre 2022
Delivery was quick
2 settembre 2022
Great service.
1 settembre 2022
Excellent service and product
Excellent service and product. Very pleased and would recommend Olectrical as a trusted seller
29 agosto 2022
Appalling service, and total lack of knowledge about what their selling
Spent £600 on infrared heaters that they advertised and sold as outdoor heaters. Spent another £300 on having an electrician connect them to the consumer unit as required. Only to find out that these are not outdoor heaters (explained by Mirrorstone who manufacture the heaters) who then also told us that Olectrical are incorrectly advertising them.
After speaking to Olectrical, they admitted these should not have been advertised or sold as outdoor heaters, and they then offered us £100 discount or a refund if we can send them back as new with packaging (obviously not possible months after they were installed)
They have now refused to respond to our emails or calls and have ghosted us.
Terrible customer service, and a total lack of knowledge about the products they are selling for a not small fee.
26 luglio 2022
Non scritta su invito
LED batons
After slight hiccup everything sorted within 24hrs brilliant service and great communication
19 luglio 2022
Hi it is amazing I place order and…
Hi it is amazing I place order and next mid day in my hands. Brilliant service.
10 luglio 2022
More than happy ,Excellent Company to…dealwith
More than happy ,Excellent Company to deal with
customer service excellent .
Will do business again ,many thanks
9 luglio 2022
Ordered on the Monday and delivered on…
Ordered on the Monday and delivered on Tuesday (Aberdeenshire). Very efficient delivery service and other suppliers should follow this efficient service.
6 luglio 2022
Excellent service
23 giugno 2022
2ft LED Batten lights
2ft LED Batten lights. Quality better than expected. Best on price with communication and delivery first class. Would definitely recommend this company.
10 giugno 2022
Terrible customer service skills never…
Terrible customer service skills never use again
8 giugno 2022
Terrible
Terrible, no customer services took my money now won't answer calls or emails . Avoid like the plauge. Update finally did get my money back
8 giugno 2022
Non scritta su invito
Risposta di Olectrical
Dear Mr. MCconnell, we are so sorry that you did not have a good experience with us. We are in the middle of change of management and we sincerely apologize for the lack of service you received. We can now confirm that the services are up and running and we assure you of the high quality of service now and in the future as well. We just hope you give us another chance to serve you.
Kind regards, Team Olectrical
Quick and honest service
6 giugno 2022
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.