OKA - Guildford Recensioni 266

TrustScore 5 su 5

4,8

Tunsgate Quarter, GU1 3QY Guildford, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Reall... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We were given very good service from Andrea in the Guildford store. She was very attentive to our needs and helped us find the perfect coffee table. We had visited this particular store to see the ite... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I went in looking for table lamps with no real idea. Was looking lost when Emma came to my rescue. She was absolutely brilliant, nothing was too much trouble and she was amazingly patient. Emma wa... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The signs all over your store say "30% Off Everything" in large letters. The tiny writing below gives exclusions, and both the items I wanted to buy turned out to be exclusions, even though one of the... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di arredi e di design d'interni
  3. Negozio di articoli per l'illuminazione

Scritti dall'azienda

Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

266 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Helpful Store Assistants

The staff were ultra helpful and friendly. The store was beautiful

28 agosto 2025
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Risposta di OKA - Guildford

Dear Miss Kemsley,

Thank you for your lovely review. We’re so pleased to hear you found our Guildford team so helpful and friendly, and that you enjoyed visiting our beautiful store. Your kind feedback is greatly appreciated.

Kind regards,
OKA

Valutata 4 stelle su 5

Love coming into your store always

Love coming into your store always. Shame the yellow pot candle not in stock but happy with the teal one instead….. was most grateful for beautiful Guildford shop gift wrap as it was a friend’s gift and we both love OKA!

21 agosto 2025
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Risposta di OKA - Guildford

Dear Marie-Claire,

Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store and that the team helped you find the perfect alternative candle — beautifully gift wrapped too! It’s wonderful to know both you and your friend love OKA.

Kind regards,
OKA

Valutata 2 stelle su 5

Bought some cushions promised by the…

Bought some cushions promised by the end of July. Now not due until mid September.

6 luglio 2025
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Risposta di OKA - Guildford

Dear Gary,

We’re sorry your cushions were delayed beyond the original expected date. Unfortunately, on rare occasions, stock can arrive later than planned. We can see that your order is now due very shortly and will be dispatched as soon as it arrives.

Thank you for your patience.

Kind regards,
OKA

Valutata 5 stelle su 5

Oka what’s a spacious beautiful shop?

Oka what’s a spacious beautiful shop?
Quality products
A mixture of prices
Staff are really helpful
I’m really enjoying my new product
I was able to get it from a sale price, which was fantastic
Highly recommend them

9 agosto 2025
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Risposta di OKA - Guildford

Dear Karen,

Thank you for taking the time to share your feedback. We’re so pleased you enjoyed your visit to our Guildford store and that our team made your experience a positive one. We hope your new piece brings you lots of enjoyment.

Kind regards,
OKA

Valutata 5 stelle su 5

High quality products and great customer service

What a fabulous store. Today was my first visit to the Guildford store but it won't be my last. Really lovely and good quality furniture, soft furnishings and faux flowers and plants. Bought a couple of great quality cushion covers and feather and down pads and received excellent service.

13 agosto 2025
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Risposta di OKA - Guildford

Dear Debra,

Thank you for your lovely review. We’re delighted that you enjoyed your first visit to our Guildford store and were pleased with both the products and service you received. We look forward to welcoming you back again soon.

Kind regards,
OKA

Valutata 5 stelle su 5

Very good service by everyone in the…

Very good service by everyone in the shop

7 agosto 2025
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Risposta di OKA - Guildford

Dear Yianna,

Thank you for your lovely feedback. I’m delighted to hear you received such great service from everyone at our Guildford store.

Kind regards,
OKA

Valutata 5 stelle su 5

Wonderful service and a nice product for interior design!

Many thanks for great patience and time to the team in Guildford - Danielle (hope I spelled the name somewhat correctly), who assisted in pre-purchase testing of a table lamp base and even offered a new lamp from their warehouse to compare and choose the best colour of the leather, and to another lady a few days after who played along trying to pick a perfect match of a shade to the lamp. Wonderful service and a nice product for interior design!

2 agosto 2025
Non scritta su invito
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Risposta di OKA - Guildford

Dear Yana,

Thank you for your kind words. We’re delighted to hear that Danielle and the team in Guildford took such great care in helping you find the perfect lamp and shade combination. Your comments will certainly be shared with them.

Kind regards,
OKA

Valutata 5 stelle su 5

Excellent Service

Thank you so much for such a wonderful experience yesterday choosing new cushions for my settees.

30 luglio 2025
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Risposta di OKA - Guildford

Dear Diane,

Thank you for your lovely review. We’re delighted you enjoyed your visit to our Guildford store and had a great experience choosing your new cushions.

Kind regards,
OKA

Valutata 5 stelle su 5

Excellent service provided by the staff…

Excellent service provided by the staff at Guildford and my lamp arrived on time having been posted to my home.

11 luglio 2025
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Risposta di OKA - Guildford

Dear Sue,

Thank you for sharing your experience. We’re delighted to hear that our Guildford team looked after you so well and that your lamp arrived promptly.

Kind regards,
OKA

Valutata 5 stelle su 5

FIRST CLASS SERVICE

What a wonderful shopping experience I had recently shopping at the Guildford store.
The sales associate named Dianna that assisted me was first class. I purchased lots of pillows, lamps and artificial flowers and her eye for detail was outstanding.
It made my day with Dianna helping me.

2 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

I had made a click and collect order

I had made a click and collect order, in person at the Guildford store, I am still awaiting my order which should have been sent to the Guildford shop within a week however it has been over 3 weeks i am having to chase this on a weekly basis.
Since the outsourcing of deliveries and the new warehouse the service has deteriorated some what.

5 luglio 2025
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Risposta di OKA - Guildford

Dear Susan,

Thank you for getting in touch and for your patience while we’ve been looking into your Click & Collect order.

We are very sorry for the delay and for the inconvenience this has caused you. Our delivery partner has now confirmed that your order will be delivered to our Guildford store this week. We’ve also contacted the store directly to make them aware, and they will reach out to you as soon as your order is ready to collect.

Best regards,
OKA

Valutata 5 stelle su 5

Style and Quality

I like the style and quality of the OKA furniture. Since we moved to ourt new house last year we have replaced a lot of our furniture with items from OKA.
They display it so well and the staff are always very helpful.

10 luglio 2025
Valutata 1 stelle su 5

Terrible customer service

I ordered a table online and it was delivered in March and it had a dent in it. I spoke to customer services and they said they’d collect and issue a refund. I still haven’t had the refund, or been contacted to collect the table and my last 4 emails have gone unanswered. I’ve phoned and been told they will be in touch and nothing. I’ve spent a lot of money with them in the past and wasn’t expecting this at all.

27 giugno 2025
Non scritta su invito
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Risposta di OKA - Guildford

Dear Katie,

We’re very sorry to read your review and for the poor experience you’ve had. Please accept our sincere apologies for the delay and for the lack of communication you’ve encountered.

We’ve identified your account from your review, and our Customer Service team are contacting you directly now to resolve this as quickly as possible.

Thank you for your past support of OKA, and we’re truly sorry that we’ve let you down on this occasion.

Kind regards,
OKA

Valutata 5 stelle su 5

Guildford store staff

The staff in Guildford store were fantastic once again. Very helpful both in the phone and in the store. A very pleasant shopping experience.

19 giugno 2025
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Risposta di OKA - Guildford

Dear Tanya

Thank you for your lovely feedback. We're so pleased to hear you enjoyed your visit and that our Guildford team provided such helpful service. We’ll be sure to pass on your kind words to them.

Warm regards
OKA

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