OKA - Froxfield Recensioni 135

TrustScore 5 su 5

4,8

The Forge, Bath Road, Froxfield, SN8 3LD Marlborough, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent help at the Marlborough ( Froxfield) branch of Oka, where everything is beautifully displayed. Our questions were listened to carefully and solutions ( lamp shades!) were sought. A great e... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Helpful staff, especially Sandra and Debbie at the Froxfield store. Beautiful layouts and Indian influenced designs which work well in various interiors. Not cheap but I’d rather pay for quality items... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di arredi e di design d'interni
  3. Negozio di articoli per l'illuminazione

Scritti dall'azienda

Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.


Informazioni di contatto

  • The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, Regno Unito

  • +44 1488 684250

4,8

Eccellente

TrustScore 5 su 5

135 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Very helpful staff without being pushy

Very helpful staff without being pushy. Plenty of items on display in a very nice ambience

29 gennaio 2025
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Risposta di OKA - Froxfield

Thank you for your kind review! We're so glad to hear that you found our staff helpful and enjoyed the atmosphere in our store. We always aim to provide a relaxed, welcoming experience, and it’s great to know we hit the mark. We look forward to seeing you again soon!

Kind regards,
OKA

Valutata 5 stelle su 5

As always a wonderfully warm and…

As always a wonderfully warm and knowledgeable service . This store is exceptional . It never disappoints

27 gennaio 2025
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Risposta di OKA - Froxfield

Dear Barbara,

Thank you for your kind words! We're so pleased to hear that you always have a wonderful experience with our team. We're committed to providing exceptional service and are thrilled to know we never disappoint. We look forward to welcoming you back soon!

Kind regards,
OKA

Valutata 5 stelle su 5

Helpful at Froxfield on telephone

Helpful at Froxfield on telephone

22 gennaio 2025
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Risposta di OKA - Froxfield

Dear Caroline,

Thank you for your feedback! We're glad to hear that our team at Froxfield was helpful over the phone. If you need any further assistance, we're always here to help!

Kind regards,
OKA

Valutata 5 stelle su 5

Friendly staff

Friendly staff . Good selection

13 gennaio 2025
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Risposta di OKA - Froxfield

Thank you for your positive feedback! We're so glad to hear that you found our staff friendly and enjoyed our selection. We look forward to welcoming you back soon!

Kind regards,
OKA

Valutata 5 stelle su 5

Polite and friendly staff make it a…

Polite and friendly staff make it a pleasant experience

21 gennaio 2025
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Risposta di OKA - Froxfield

Dear Peter,

Thank you for your lovely feedback! We're so happy to hear that our polite and friendly staff made your experience a pleasant one. We look forward to welcoming you again soon!

Kind regards,
OKA

Valutata 5 stelle su 5

We called in for a Quick Look at the…

We called in for a Quick Look at the sale items. Very happily greeted by the lovely lady serving who couldn’t have been more willing.

5 gennaio 2025
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Risposta di OKA - Froxfield

Dear Deborah,

Thank you for your lovely feedback! We're so glad to hear that you had a warm welcome and were pleased with the service. Our team is always happy to assist, and we’re thrilled you had such a positive experience during your visit. We hope to see you again soon!

Kind regards,
OKA

Valutata 5 stelle su 5

Came quickly

Came quickly , beautifully packed.

9 dicembre 2024
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Risposta di OKA - Froxfield

Dear Gilly,

Thank you for your kind feedback! We’re so pleased to hear that your order arrived quickly and was beautifully packed. Ensuring your items reach you in perfect condition is always our priority.

We hope you enjoy your purchase and look forward to assisting you again soon!

Kind regards,
OKA

Valutata 4 stelle su 5

I love your lampshades and have many of…

I love your lampshades and have many of them. I bought several to try at home and kept some. One particular one I liked is Roa in 35cm. I called my local store and asked to have one put aside another one so I would have a pair. As it was the end of the day the lady was not too interested and told me to call into the store the following day. But annoying by this stage the other one had been sold. And I now cannot get another one till June. Your service is normally excellent but as you have persisted in wanting me to review I have done so here.

29 novembre 2024
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Risposta di OKA - Froxfield

Dear Mrs Palmer,

Thank you for taking the time to share your feedback and for your kind words about our lampshades. We're thrilled that you love our designs and have made them part of your home.

However, we are truly sorry to hear about your recent experience and the frustration caused by the delay in securing the Roa lampshade you wanted. We strive to provide excellent service, and it’s disappointing to learn that we fell short on this occasion. Your comments are incredibly valuable, and we will use them to ensure better communication and service in the future.

If there’s anything we can do to assist in the meantime, please don’t hesitate to reach out. We hope to make it up to you and continue to provide the level of service you expect from us.

Kind regards,
OKA

Valutata 5 stelle su 5
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Risposta di OKA - Froxfield

Dear Nicholas,

Thank you for your fantastic review! We’re so pleased to hear that you found our customer service delightful—it’s exactly what we strive for. Your kind words mean a lot to us, and we’re always here if there’s anything else we can assist you with. We look forward to welcoming you back soon!

Kind regards,
OKA

Valutata 5 stelle su 5

Helpful staff

Helpful staff. Great selection of lamps and lampshades

1 dicembre 2024
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Risposta di OKA - Froxfield

Thank you for your lovely feedback! We’re delighted to hear that you found our staff helpful and enjoyed our selection of lamps and lampshades. It’s always a pleasure to assist you in finding the perfect pieces for your home. We look forward to welcoming you back soon!

Kind regards,
OKA

Valutata 5 stelle su 5
Logo di OKA - Froxfield

Risposta di OKA - Froxfield

Dear Barry,

Thank you for your kind feedback! We’re so pleased to hear that you had such a seamless and accommodating experience with us.

Your satisfaction is our priority, and we’re always here to help. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Warm regards,
OKA

Valutata 5 stelle su 5

Superlative customer service

My sister and I went in to the Marlborough store today. I was looking for a replacement crystal goblet that I had broken from a set of four. Carys was so helpful. She searched the storeroom then searched to see whether I could order another set on the Internet. When it became apparent the design was no longer available she searched the store room again and managed to find me a replacement goblet with the same shape. Carys and her colleague Jayne could not have been nicer and more helpful.

23 novembre 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear Evie,

Thank you for sharing your experience! We're so pleased to hear about the superlative service you received at our Marlborough store. Carys and Jayne will be thrilled to know their efforts made such a difference in helping you find the perfect replacement goblet. Going above and beyond for our customers is what we strive for, and it’s wonderful to see it recognized.

We hope to welcome you and your sister back again soon!

Kind regards,
OKA

Valutata 4 stelle su 5

Finding the perfect colour cushion in…

Finding the perfect colour cushion in rich velvet and reduced! Good sales lady, all together a happy experience!

17 settembre 2024
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Risposta di OKA - Froxfield

Dear Mrs Manolescue,

Thank you for your lovely feedback! We’re delighted to hear you found the perfect cushion and had such a happy shopping experience. It’s wonderful to know our sales team was helpful too. We look forward to seeing you again soon!

Best regards,
OKA

Valutata 5 stelle su 5

Two very helpful ladies at Hungerford

Two very helpful ladies at Hungerford . One called Angela?

19 ottobre 2024
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Risposta di OKA - Froxfield

Dear Caroline,

Thank you for your kind words! We’re delighted to hear about your positive experience with our team in Hungerford. We’ll make sure to pass along your appreciation to Angela and the rest of the team. We look forward to welcoming you back soon!

Best regards,
OKA

Valutata 5 stelle su 5

A huge sumptuous choice in the store…

A huge sumptuous choice in the store for your home. I was looking for cushions and though I changed my mind 3 times eventually found the perfect match. Super kind and very helpful staff.

19 novembre 2024
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Risposta di OKA - Froxfield

Dear Mrs Hunter,

We're thrilled to hear you had such a positive experience! It's wonderful to know you found the perfect cushions after exploring our wide selection. Our team is dedicated to providing exceptional customer service, and we're happy to hear their helpfulness made your shopping experience enjoyable.

Kind regards,
OKA

Valutata 5 stelle su 5

Satisfied customer

I’m a long time shopper at Oka. I recently visited the Froxfield showroom where your brilliant Manager Carys really looked after me. She was helpful and knowledgeable and assisted me in finding exactly what I was looking for. I will be returning !

9 novembre 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear Fran,

Thank you for your kind words and continued loyalty! We’re delighted to hear that Carys made your visit to our Froxfield showroom so enjoyable. Her knowledge and dedication to helping our customers find exactly what they need truly make her an asset to our team. We’ll pass along your appreciation to Carys, and we can’t wait to welcome you back for your next visit!

Kind regards,
OKA

Valutata 5 stelle su 5

Brilliant help from Carys and Anne

Brilliant help from Carys and Anne . This afternoon buying lamps and shades cushions and collecting ideas for a project in Lisabon . Thank you so much .

2 novembre 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear customer,

Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to assist you with your project and help you find the perfect items. We’ll be sure to share your appreciation with them—they’ll be thrilled to know they made a difference in your experience.

We look forward to welcoming you back soon!

Kind regards,
OKA

Valutata 5 stelle su 5

Just would like to thank Carys

Just would like to thank Carys, Jane, Anne who are always friendly and extremely helpful. Have shopped at Froxfield for so many years. A great team. It’s a shame that all stores do not follow Froxfield standards.

12 ottobre 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear Neil,

Thank you so much for your kind words! We’re delighted to hear that Carys, Jane, and Anne at our Froxfield store have consistently provided you with such a friendly and helpful experience. We truly appreciate your loyalty over the years and your lovely feedback about the team. We’ll be sure to pass along your thanks to them! Your support means a lot to us, and we look forward to welcoming you back soon. 😊

Kind regards,
OKA

Valutata 5 stelle su 5

Just a really lovely place to shop

Just a really lovely place to shop, full of inspiring room sets and the staff are not only lovely but extremely helpful.
Today I was helped by Carys who is so friendly and helped me choose some beautiful cushion covers.

3 ottobre 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear Mrs Wilson,

Thank you so much for your kind words! We’re delighted to hear that you enjoyed shopping with us and found inspiration in our room sets. It’s also great to know that Carys was able to assist you in selecting your cushion covers – we’ll be sure to pass on your lovely feedback to her.

We look forward to welcoming you back again soon!

Best wishes,
OKA

Valutata 5 stelle su 5

Beautiful products

Beautiful products. Carys and Anne were extremely helpful and accommodating. Highly recommended!

26 agosto 2024
Non scritta su invito
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Risposta di OKA - Froxfield

Dear Raj,

Thank you for your kind words! We're so glad to hear that you love our products and had such a positive experience with Carys and Anne. We pride ourselves on offering both beautiful designs and exceptional service, so it's wonderful to know they were able to help you. We truly appreciate your recommendation and look forward to welcoming you back soon!

Kind regards,
OKA

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