I needed to change the date of my Theatre trip due to unforeseen circumstances. Not only did Official London Theatres deal with my request super quickly, Amy, the customer service senior agent, was r... Leggi di più
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Booked through these for the London Kids theatre week. What an amazing company to be supporting children and all families to access the arts. We had some last minute queries and the customer services... Leggi di più
I booked tickets to take my niece to Six but booked for the wrong week. The team quickly helped me to change my booking. I then had a problem with the refund but they sorted that quickly and speedily... Leggi di più
Amy from customer service was amazing! I had to re-schedule the tickets for the “Zog” show as the weather was announced to be 36 degrees. She was very helpful and fast to sort out my issue.
Dettagli dell'azienda
Scritti dall'azienda
Official London Theatre is the number one site to get tickets, news and exclusive interviews for top London shows. Run by not-for-profit organisation Society of London Theatre, we work directly with theatre owners and producers to give you access to information, events and promotions that you won't find anywhere else.
Informazioni di contatto
Leicester Square, WC2H 7NA, London, Regno Unito
- ticketing@officiallondontheatre.com
- officiallondontheatre.com
4,9
Eccellente
497 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Very quick Exchange of date and Money back
Very quick answer to e-mail all the time!
Perfekt solution of the Problem (change of date) - I bought the new ticket and got all the money from the old ticket booked back on my credit card immediately.
I really didn't expect such good and friendly Service!
30 dicembre 2025
Non scritta su invito
I was very happy to secure 10 tickets…
I was very happy to secure 10 tickets for a new year treat for the family but when checking 3 weeks later I hadn’t received an email confirmation. Amy was able to find the booking and send the confirmation to a different email account with no fuss at all. Great service
20 dicembre 2025
Non scritta su invito
Last minute booking change
I had to change my booking at the last minute. Customer service managed to sort out a swap with the theatre, got back to me within a day. Wish all companies were as efficient and pleasant as this.
19 dicembre 2025
Non scritta su invito
Very reliable company
I have always had a really good experience with the company. I had to contact customer service this morning as I realised I hadn’t received the tickets for a show today. Danielle responded to my email within a few minutes and gave me the solution to getting them. Really impressive response! They are a very reliable and trustworthy company and highly recommended.
18 dicembre 2025
Non scritta su invito
I had to exchange tickets
I had to exchange tickets and get refund for my previous booking. My customer service advisor Amy was very helpful and professional and she advised me very well. My query was resolved positively. I had an excellent service.
3 dicembre 2025
Non scritta su invito
I had to change my tickets due to a…
I had to change my tickets due to a clash and Amy was very helpful in sorting it with me
2 dicembre 2025
Non scritta su invito
Really helpful
Danielle was really helpful in helping me adjust a booking made in error on the wrong day
27 novembre 2025
Non scritta su invito
I paid £160 on 2 tickets for Hamilton
I paid £160 on 2 tickets for Hamilton, they were not "restricted view" tickets, I had a huge person sat in front of me and I cold barely see the stage at all, they have refused to do the right think and offer me any kind of refund or tickets to see the show again, I go to the theatre regularly and have never had this kind of experience, very very poor customer service, they just take you money and run
21 novembre 2025
Non scritta su invito
Risposta di Official London Theatre
Hello,
We're sorry to hear about your experience and we understand your frustration.
When a customer is booking seats that are not classified as restricted view, it is reasonable for them to expect to be able to see the performance. The seats booked do offer a clear view of the stage, with no obstructions from pillars or overhang for example. All seats in the Stalls are on a rake to allow for comfortable viewing.
Sadly, neither ourselves or the theatre cannot control how the sightline will be affected by a patron seated in front.
The theatre's ushers are always available to assist and if any patron has any issues when attending because of surrounding patrons, they would have happy to try to resolve the situation. While we cannot say how exactly, they may have been able to reallocate you in the interval to unobstructed seats, subject to their availability.
All tickets are sold on a non-refundable basis unless the performance is cancelled. As the performance you attended went ahead as scheduled, no refund is due. If a patron decides to leave the show early for any reason without speaking to the theatre's ushers, that is their prerogative and beyond our control as the ticket agent.
We appreciate you taking to time to contacting us with your complaint and the feedback has been passed to the theatre. We are sorry we could not have resolved the situation for you.
Very impressed.
Great offers from OLT daily and New Years offers. Booked theatre for next year and friend unable to attend due to unexpected important hospital appt. They kindly agreed a refund of his ticket within an hour. Very impressed with empathy and brilliant customer service.
25 novembre 2025
Non scritta su invito
Great customer service with a problem…
Great customer service with a problem order. Amy responded with a first time solution to solve the problem
25 novembre 2025
Non scritta su invito
Outstanding Service
I encountered an issue with my booking — not sure whether it was my mistake — but customer service (Amy) resolved it quickly and efficiently during a stressful time for me.
The level of support far exceeded my expectations.
If only every company’s customer team were this genuinely customer-focused and efficient…
Five stars across the board and many thanks to Amy.
24 novembre 2025
Non scritta su invito
Wonderful service
Wonderful service. I somehow booked the wrong date. To compound matters I then booked the correct date rather than contact OLT customer services to see if they could change the booking. Amy was brilliant and sorted everything out efficiently and managed to refund the booking. Thanks Amy you’re a star.
24 novembre 2025
Non scritta su invito
Great customer service!
Very quick response to my query, and very helpful. Would definitely recommend.
21 novembre 2025
Non scritta su invito
Rescheduling tickets
Amy was prompt and very professional when resolving my query. She rearranged everything and kept my informed throughout the process. A great service!!
19 novembre 2025
Non scritta su invito
Very helpful
I made an error on my booking which was completely my fault and Amy was super helpful in resolving this for me.
20 novembre 2025
Non scritta su invito
Good prices and superb customer service
Good prices and superb customer service from Amy. Will definitely use this company again when buying theatre tickets.
20 novembre 2025
Non scritta su invito
Two seniors from USA on holiday in…
Two seniors from USA on holiday in London. Looked forward to seeing Operation Mincemeat but needed a special assist with ticketing. Amy at London Theatre could not have been more helpful or professional. Due to her efforts we enjoyed excellent seating and had a wonderful experience.
18 novembre 2025
Non scritta su invito
The discounts are good but...
The discounts are good, but the system not great. There isn't anyone to call if you are trying to book on the website, and I was trying to buy the last ticket in the theatre but it kept telling me I couldn't leave a single seat. I wanted to buy one ticket and it was the only seat available. This is a system error that is not acceptable if you wish to visit the theatre alone.
19 novembre 2025
Non scritta su invito
Risposta di Official London Theatre
Hello,
We're sorry that you been having difficulties booking. We're afraid we don't take bookings over the phone but if you would like to contact our team, we can see if there is anything we can do for you. Our contacted details can be found here; https://officiallondontheatre.com/contact/
You can also book tickets in person at our Official London Theatre Ticket Booth in Leicester Square (https://officiallondontheatre.com/ticket-booth/) if you are local. A member of the team can help you face to face.
After making a mistake in booking I…
After making a mistake in booking I contacted official London theatre immediately and they were able to reply in a quick and helpful manner, with instructions on how to rectify the issue. Amy, was most helpful
18 novembre 2025
Non scritta su invito
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