Odie Pet Insurance Recensioni 

Ashley was a pleasure to speak with and helped with everything I had called in to inquire about-great customer service as always!

I have insured my Labrador and consistently paid premiums for four years without filing any claims. Recently, I submitted my first claim for treatment related to diarrhea; however, it was denied. Due to this experience, I decided to cancel the policy.

Four stars otherwise would have been 5 due to not being able to be connected to the person I needed to talk to right away but had to wait up to 72 hours. Was glad though that I got called the next day.

We've had Odie Pet Insurance for about a month. My son recommended it to us after we picked up our Chocolate Lab puppy, Daisy, from a breeder in NH. The coverage is very good - covers both accidents/injuries and wellness visits to the vet! We had a small issue with Daisy's temporary name being changed after I signed up for the policy, but Odie worked with us to resolve the issue. They fully covered our initial visit to the vet and reimbursed us within about 1 week. Their customer service team is very good. Their underwriting team is very thorough so make sure that all your paperwork is correct before submitting it. I would recommend Odie Pet Insurance to others.

The worst insurance. Wouldn't process a claim for an ear infection because I didn't have a medical record of her prior to being a month old!! (she's 4).

This is ABSURD!

Odie took over my previous company Many Pets. I filed a claim and Odie requested a full medical history and physical for 18 months to which I sent. They continued responding saying the history wasn't sufficient and I had sent everything my vet had. Not sure why they didn't have all the records from Many Pets. They still didn't process the claim so I discontinued my policy. Would never recommend Odie as they are awful.

I have spoken to Ashtin twice and she goes beyond and beyond to get you the answers that you need. She's a stellar customer representative! She promises to call back and she does to provide with you feedback. You feel very relieved when you know she is assisting you with a stressful situation! Cheers to Ashtin!! However, the reviewing and approving your claims takes a while and I feel that you need to follow up to make sure it's not forgotten about. I know there are alot claims being processed, but as a pet owner we are trying our best to take care of our furbabies and sometimes it's hard waiting so long to get the claim processed and approved to get your money back.

I can not say alot yet because I just got Odie pet insurance. But, I was impressed with the insurance offered. It was very compressive. It was also the best available price for the amount of insurance that I felt I needed for my dog. I was also pleased with their application process, it was quick and easy to navigate.

So far, I am extremely impressed with Odie pet insurance. They’ve been very clear regarding what they need when requesting documents and the reimbursement process has been fantastic. Jofer was exceptional with his customer service- patient , never rushing me, making sure I was heard, clear with explanations and escalating my claims to the next level if I needed assistance. Ty Jofer- ty Odie Pet Insurance

World class customer service from Ashton and Victoria. They really care about my pet’s health and wellness. Always available to get questions answered and claims submitted/paid. Call early when they open to get immediate help. Please note >>Odie made structural changes by hiring more people and expanding customer care. So glad Odie stepped in when Many Pets hung their customers out to dry. Past policy owners were able to keep pre-existing condition coverage rider. Just be sure to submit your pets records that started 18 months before you started old Many Pets policy. Thank you very much Odie.

Your agent helped me get through the claims process. She was great!
However, I thought I would have received my claim payment/reimbursement in my checking account, but I have not. It was supposed to be sent ACH.

Like others have said, if I could give this company zero stars I would. My ManyPets (MP) policy was transferred to Odie after MP ceased operating in the US. I was told that Odie would cover any conditions that MP did for my dog. After fighting for months to even get my policy instated (they claimed they could not process my credit card despite the number being correct and therefore cancelled my policy for lack of premium payment) so I could submit my claims, they denied them as preexisting conditions.

I sent them proof that Odie had covered these claims and had not considered my dog's allergies a pre-existing condition. Odie responded by say I could appeal the denial and in doing so I would have to jump through a bunch of hoops. They said:

"If you would like to appeal your claim, you must provide official documentation from your veterinarian supporting your reasoning.

Please provide official documentation from your veterinarian stating that the symptoms/conditions that were present at the claim visit are not related to any pre-existing condition noted in your pet’s past medical history.

We have also attached our Appeal Form to this communication. This form must be completed and submitted alongside the requested documentation."

I should not have to submit anything! As a MP customer, part of the deal of the transfer was that if MP covered the claim, so would Odie.

I have demanded that either they cover the claims or they refund every dollar I have paid them.

This company is garbage.

If it were possible, I would give zero stars. Over the last year since being transferred from many pets, I have found claims take at least 3 months with frequent updates that delays are related to a high volume of cases being reviewed. (This is an illegal reason for prolonged delays for A YEAR in PA, feel free to reach out to the state insurance bodies 😊). They will find any miniscule reason to deny your claim, such as a un-confirmed diagnosis differential from years prior. Don’t worry, if this happens, you have the ability to submit a packet of documents along with a provider’s note indicating why they stand by the applicable diagnosis (not a random different from 5 years ago) and you can still be denied. Please know you can switch to another insurance company and carry your pre existing conditions! This is the only reason I stayed with Odie, because I didn’t know this was possible. My mother and I have both transferred to a company (METLife) who is a part of our employers pet insurance coverage. BEST DECISION EVER! Metlife even offers coverage for holistic/alternative therapy, grief counseling, and discounts for first responders/active military/veterans/healthcare professionals (human and veterinary).

Like many others, my ManyPets account was transferred to Odie after several years with ManyPets, whom I was very happy with. I had four cats insured through ManyPets, including one with multiple medical issues, so I initially planned to stay with Odie and give them a fair chance.

Unfortunately, from the moment the accounts started moving over, the service noticeably declined. When it came time to transition my one cat’s policy, something as simple as adding his account to their dashboard became far more frustrating than it should have been.

I tried calling customer service repeatedly and could never reach anyone. Email support often took days or even weeks for a response, and when replies finally came, they rarely resolved the actual issue. It became an exhausting cycle of poor communication and no real support.

Eventually, the experience became so stressful that I canceled all of my policies — including coverage for the cat with ongoing health issues — because my peace of mind was more important.

I would never recommend this company. I’m deeply disappointed that ManyPets chose to transfer loyal customers to a provider with such poor service.

I will give ZERO STAR to this company. You will never get hold of customer service!!! THEY ARE SCAMMERS, they took 5 months to reimburse and i canceled their policy and because you cannot talk to anyone they kept charging me!!! WORSE IS THEY AUTO RENEW!!! So they keep charging!!!! DO NOT USE THIS PET INSURANCE!

I signed up with Odie because they were promoted through my job. They do not honor the response time set in their declaration material. They drip, drip, drip along giving excuses like high volume of calls, we need more information (when they already have it). They took 3 months to get around to even looking at my claim (they state 5 day turnaround). Difficult to get someone to speak to. And THEN they deny because they need more info. I wish I had looked up their poor rating before signing with them. I finally canceled.

Twice I have had two different claims payments returned by my bank for insufficient funds. Their excuse for why it happened is t valid. They are very slow to send payment and should be reported to the Insurance Commissioner’s office. While a new condition came up under the coverage of Many Pets, they are considering it a preexisting condition. However, since they bought out Many Pets it should be covered under the umbrella of not preexisting since it’s not the consumer’s fault the insurance company sold.

In a year I have only filed one claim with ODIE. The told me they needed my pet's full history for 18 months. I uploaded it to the portal twice. I called to check on the status of the claim and was told they need the full history from the date of pet's first visit to vet (4 years ago). Also, all my uploads suddenly disappeared. So now I have emailed all the records for 4 years. So far I am very unhappy with ODIE and do not recommend them to anyone.

I was picked up by Odie after Many Pets ceased operations. So far, so good. I had one claim that was honored 100% and paid in a timely fashion.
Hoping all future transactions are handled as nicely as this one.

Did not get a reply via email after three weeks to ask about porting over my insurance account that Odie recently acquired. Had to make a phone call at that point and was told I would get a response in a week. It took another month without any correspondence.