I was with Octaplus for 18 months paying by direct debit, when I checked my online bank statement I saw a payment for £22.00 although I recognised the amount I didn't recognise the name 'TheOne' as I... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Leggi di più
L'azienda ha risposto
Service and customer experience had been really good. Now they've offloaded me to a rubbish company and done a poor job of the handover. Leaving me without home internet.
Never had an issue with octaplus. Been with them for over a year now. Support has been first class. Never had a problem, tech support is fantastic and actually know what they're doing. Very refresh... Leggi di più
Dettagli dell'azienda
- Provider di servizi Internet
- Servizi per le imprese
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Octaplus: Internet | Phone | TV
Scritti dall'azienda
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Informazioni di contatto
124 City Road, Fergusson House, EC1V 2NX, London, Regno Unito
- 0333 772 9009
- octaplus.co.uk
3,7
Nella media
1511 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Straight forward renewal process with…
Straight forward renewal process with all options explained.
7 gennaio 2026
Good price ' online good service
Good price ' online good service
26 dicembre 2025
Non scritta su invito
We have had positives reception from…
We have had positives reception from this product the guy who spoke to us Slddu was very positives and explaining what Wii happen
6 gennaio 2026
Non scritta su invito
The service was very good throughout…
The service was very good throughout the year 2025 faced only 2 times some issue may be due to maintenance or outage
2 gennaio 2026
Not that good
I’ve had days at a time of no internet access, I’m looking for something better
3 dicembre 2025
Non scritta su invito
Increases Prices Mid-Contract.
A midway 3, as we are in the middle of our "contract" and here you are increasing prices in the middle of said "contract".
Nobody likes companies who increase prices in the middle of a contract.
Of course, my star rating could improve, but it can also worsen, depending on how many more times you will increase prices mid "contract" and how difficult it will be to get out your very iffy, rather smelly old "contract!
17 dicembre 2025
Non scritta su invito
Cheap but lots of drop outs, poor router and inconsistent service
Octaplus is one of the cheapest full fibre offerings and does benefit from rapid speeds, however, we frequently had drop outs lasting a few minutes to hours throughout our year’s contract.
It really was a mixed bag - when it worked it was fine but the drop outs were very frustrating. Customer service was sometimes good but often seemed hit and miss, like there wasn’t much organisation within the company.
I wouldn’t go back to Octaplus.
1 novembre 2025
Non scritta su invito
Terrible Support
If you work from home & require an Internet connection, don't bother.
Support is awful, 2 phone calls & 14 emails over 5 days & still no idea when we will have Internet restored, despite constantly pointing out the urgency.
Just buck passing & a complete lack of ownership of the problem.
18 dicembre 2025
Non scritta su invito
Very good technical support when required.
Recently upgraded to their 1.2Gbps package. Staff generally seem very knowledgeable regarding technical support.
Had issues actually receiving an upgraded router, I'd fallen through the cracks, apparently. Once acknowledged, I received a new router next day, brilliant service.
20 dicembre 2025
Non scritta su invito
I want to cancel my contract when the…
I want to cancel my contract when the contract is end ,I'm already applying other broadband company, but this rubbish octaplus don't let other company install broadband, they will cancel the order thought themselves
14 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi Chun,
We understand your concern and confirm we are not trying to cancel your new order.
Your cease order with Octaplus has been placed via CityFibre for December 19th. This is the date your current service ends, allowing the new company to take over.
Please let us know if you encounter any issues after this date, we'd be happy to assist further!
Kind Regards,
Team Octaplus
Very good company and very reliable…
Very good company and very reliable broadband
12 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi Mark,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Fast and professional installation with…
Fast and professional installation with a new black Friday upgrade.
10 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi Mohamed,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Joke of a company
Install with city fibre went ahead.
No router provided by octoplus
Old internet disconnect.
Octoplus supposed to be managing the switch.
No router as they are on back order.
Not informed about the delay so the order could be pushed back.
Can't supply one for 3 days.
Absolute joke so cancelled the install.
Will never use again
8 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi Ben,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Kind Regards,
Team Octaplus
Called them interested in joining
Called them interested in joining
Left a voicemail on sales department but no contact back
Their loss chose another provider
Aftercare must be just as bad
3 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi ismail,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Kind Regards,
Team Octaplus
Good service
4 dicembre 2025
Risposta di Octaplus: Internet | Phone | TV
Hi Sandy,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout.
We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Risposta di Octaplus: Internet | Phone | TV
Hi Michael,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to them.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Had an upgrade came on time and…
Had an upgrade came on time and installed it very good service
4 dicembre 2025
Risposta di Octaplus: Internet | Phone | TV
Hi William,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout.
We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Extremely disappointed with upgrade
City fibre great
Octaplus disgraceful
Phone didn’t connect to new router said a new router would be sent but didn’t arrive - rang to chase after a week .
White Router arrived today Saturday 6th it is exactly the same router as old router????
So have internet on new black router & phone still on old router.
Upgrade not completed fully . Terrible service
We run a heating business from property landline - our busiest time of year - so not impressed
4 dicembre 2025
Risposta di Octaplus: Internet | Phone | TV
Hi Customer,
Thank you for taking the time to share your feedback.
I'm really sorry to hear that you've had a poor experience with our service. We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Customer Success Team
Octaplus
Good customer service
Internet speeds are reliable. Best thing is it is very easy to speak to someone without long waits. Technical support very helpful.
5 dicembre 2025
Non scritta su invito
Risposta di Octaplus: Internet | Phone | TV
Hi Stui,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to them.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
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