Best customer service we have ever experienced
This company went above and beyond to make sure that we had the best experience ever! It all started when we first ordered the Air Pro, it had arrived with a damaged wheel and so we contacted the support team to see about getting a replacement wheel. They were very prompt in getting back to me and at first they were going to send the wheel, then they reached back out saying that it might take longer to get to us so they offered to send a whole new chair instead. We were hesitant to do so because if we sent the damaged chair back, then the individual using it would essentially have no autonomy when it comes to their mobility, but the support team was kind enough to just send the new chair first and then have us send the old chair back once the new one arrived! We can’t begin to thank the OAS support enough for their kindness and understanding through everything. We have had the chair now for almost 4 months and have loved every moment of owning it. It has been so easy to use, and when not in use, it packs away very nicely in the trunk of the car. It’s very light weight and easy to lift in and out of the car. It can go very fast or slow depending on your needs and the turn radius is excellent. It can do a circle in place! The wheels are very smooth on a lot of different terrains. It’s ability to go up inclines is amazing! The battery life last very long without having to charge it. The light and horn on the joystick are very useful. Also, it took some getting used to but the remote control has came in very handy when in situations we’re the individual in the chair can’t move themselves due to their health. The only other issue we encountered at first were that the back springs dug into their back and were uncomfortable, but they have a cushion now and the springs have settled to where they can use the chair without the cushion. Lastly, pink being their favorite color, it makes the individual using it very happy even on their worst days. It has truly given them their independence and autonomy back. Thank you OAS Mobility for everything and we have been and will continue to recommend you to everyone that is in need of a power chair!






